What happens when the nbn co technician comes to set up my connection?

It all depends on the type of connection you’re getting. If you’re not sure, check here .

Fibre to the Premises (FTTP)

  • The appointment will take place inside your home or business.
  • Someone over 18 must be present for the entire duration of the appointment (this may extend beyond the technician arrival window)
  • An nbn Utility Box will be installed to the outside of your premises and a Connection Box will be installed inside – drilling may be required.
  • Your Telstra modem will need to connect to the nbn Connection Box, and your telephone will be plugged into your modem. Click here for the FTTP installation guide.

Before your technician visits please ensure:

  • For a rental property, you have your landlord or body corporate's consent for the installation.
  • Decide on the location of the nbn equipment. We recommend the nbn connection device inside your home is:

o   Near a power point

o   In a cool, dry, ventilated area where you can easily check it

o   A central location to get the best Wi-Fi signal

  • You've registered your Medi-Alert, Back-to-Base alarm or similar service with nbn co if you have any of these services.

 

Fibre to the Node 

  • The appointment will take place inside and outside your home or business.
  • Someone over 18 must be present for the entire duration of the appointment (this may extend beyond the technician arrival window)
  • Your Telstra modem will need to connect to a wall socket activated by nbn, and your telephone will be plugged into your modem. Click here for the FTTN installation guide.

Before your technician visits please ensure:

  • For a rental property, you have your landlord or body corporate's consent for the installation.
  • Safe access for the technician to the property for the duration of the appointment
  • You've registered your Medi-Alert, Back-to-Base alarm or similar service with nbn co if you have any of these services.

Fibre to the Building

  • The appointment will take place inside and outside your home or business.
  • Someone over 18 must be present for the entire duration of the appointment (this may extend beyond the technician arrival window)
  • Your Telstra modem will need to connect to a wall socket activated by nbn, and your telephone will be plugged into your modem. Click here for the FTTB installation guide.

Before your technician visits please ensure:

  • For a rental property, you have your landlord or body corporate's consent for the installation.
  • Access for the technician to the communications room for the duration of the appointment
  • You've registered your Medi-Alert, Back-to-Base alarm or similar service with nbn co if you have any of these services.

Fixed Wireless

  • The appointment will take place inside your home or business.
  • Someone over 18 must be present for the entire duration of the appointment (this may extend beyond the technician arrival window)
  • An antenna will be installed to the outside of your premises and a Connection Box will be installed inside – drilling may be required
  • Your Telstra modem will need to connect to the nbn Connection Box, and your telephone will either be plugged into your modem or one of the existing/new wall sockets depending on the connection you choose. Click here for the FW installation guide.

Before your technician visits please ensure:

  • For a rental property, you have your landlord or body corporate's consent for the installation.
  • Decide on the location of the nbn equipment. We recommend the nbn connection device inside your home is:

            o   Near a power point

            o   In a cool, dry, ventilated area where you can easily check it

            o   A central location to get the best Wi-Fi signal

  • You've registered your Medi-Alert, Back-to-Base alarm or similar service with nbn co if you have any of these services.

HFC

  • The appointment will take place inside your home or business.
  • Someone over 18 must be present for the entire duration of the appointment (this may extend beyond the technician arrival window)
  • An nbn Utility Box will be installed to the outside of your premises and a Connection Box will be installed inside – drilling may be required
  • Your Telstra modem will need to connect to the nbn Connection box, and your telephone will be plugged into your modem. Click here for the HFC installation guide.

Before your technician visits please ensure:

  • For a rental property, you have your landlord or body corporate's consent for the installation.
  • Decide on the location of the nbn equipment. We recommend the nbn connection device inside your home is:

                o   Near a power point

                o   In a cool, dry, ventilated area where you can easily check it

                o   A central location to get the best Wi-Fi signal

  • You've registered your Medi-Alert, Back-to-Base alarm or similar service with nbn co if you have any of these services.

FTTC

  • The appointment will take place inside and outside your home or business.
  • Someone over 18 must be present for the entire duration of the appointment (this may extend beyond the technician arrival window)
  • An nbn Connection Box will be installed inside - drilling may be required
  • Your Telstra modem will need to connect to the nbn Connection box, and your telephone will be plugged into your modem. Click here for the FTTC installation guide.

Before your technician visits please ensure:

  • For a rental property, you have your landlord or body corporate's consent for the installation.
  • Safe access for the technician to the property for the duration of the appointment
  • Decide on the location of the nbn equipment. We recommend the nbn connection device inside your home is:

                o   Near a power point

                o   In a cool, dry, ventilated area where you can easily check it

                o   A central location to get the best Wi-Fi signal

  • You've registered your Medi-Alert, Back-to-Base alarm or similar service with nbn co if you have any of these services.

 

Good to know

  • If an nbn co technician is needed as part of your connection to the nbn network, we’ll organise the appointment for you and notify you of the details.
  • In some cases, the nbn co technician may need access to your premises, and you or someone at least 18 years old will need to be there for the appointment. If you cannot be there, the person who is there must also be able to make decisions on your behalf about the installation of your service.

 

View/ Reschedule my appointment

To check your appointment dates, or to reschedule your installation click here.

 

 

 

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