What happens when the nbn co technician comes to set up my connection?

It all depends on the type of nbn connection available at your address.

  • If you’ve placed an order but you’re not sure of the connection type, check your connection summary email or visit our order tracker - use your order number to view the order details and manage any appointments
  • If you haven’t placed an order with us yet, view the technology type available at your address

 

What I need to know before the technician visits?

If an nbn technician is needed as part of your connection to the nbn network, we’ll organise the appointment for you and notify you of the details. For a rental property, you have your landlord or body corporate's consent for the installation.

Decide on the location of the nbn equipment. We recommend the nbn connection device inside your home is:

  • Near a power point
  • In a cool, dry, ventilated area where you can easily check it
  • In a central location to get the best Wi-Fi signal

In some cases, the nbn technician may need access to your premises, and you or someone at least 18 years of age will need to be there for the entire duration of the appointment (this may extend beyond the technician’s arrival window).

If you cannot be there, the person who’s there must also be able to make decisions on your behalf about the installation of your service.

Important:

  • If you have a Back-to-Base alarm or medical device on the premise, you’ll need to register your equipment with nbn. Find out more about device compatibility and registration
  • If you’re transferring your telephone service to Telstra from another provider, your existing internet service may stop working. You’ll need to disconnect your old internet service and order an nbn connection
  • You’ll need a power source that’s within 1.5m of the modem so your phone and internet can work on the nbn. If you don’t have a power point where you want the nbn connection installed, you’ll need to get a licenced electrician to install one for you

View/reschedule my appointment 

You can check or reschedule your appointment using our order tracker.

What I need to know if I have Fibre to the Curb (FTTC)?

The appointment will take place inside and/or outside your home or business.

  • An nbn connection box will be installed inside and drilling may be required
  • Your Telstra modem will need to connect to the nbn connection box, and your telephone will be plugged into your modem
  • For more information, view the FTTC installation guide

What I need to know if I have Hybrid Fibre Coaxial (HFC)?

The appointment will take place inside and/or outside your home or business.

  • An nbn utility box will be installed to the outside of your premises and a connection box will be installed inside and drilling may be required
  • Your Telstra modem will need to connect to the nbn connection box, and your telephone will be plugged into your modem
  • For more information, view the HFC installation guide

What I need to know if I have Fibre to the Node or Fibre to the Building (FTTN/FTTB)?

The appointment may take place inside and/or outside your home or business.

  • Your Telstra modem will need to connect to a wall socket activated by nbn, and your telephone will be plugged into your modem
  • For more information, view the FTTN/FTTB installation guide

What I need to know if I have Fibre to the Premises (FTTP)?

The appointment will take place inside and/or outside your home or business.

  • An nbn utility box will be installed to the outside of your premises and a connection box will be installed inside and drilling may be required
  • Your Telstra modem will need to connect to the nbn connection box, and your telephone will be plugged into your modem
  • For more information, view the FTTP installation guide

What I need to know if I have Fixed Wireless (FW)?

The appointment will take place inside and/or outside your home or business.

  • An antenna will be installed to the outside of your premises and a connection box will be installed inside and drilling may be required
  • Your Telstra modem will need to connect to the nbn connection box, and your telephone will either be plugged into your modem or one of the existing/new wall sockets depending on the connection you choose
  • For more information, view the FW installation guide

 

 

 

Still need to get in touch

My Telstra app

Help made easy with the My Telstra app.

Download today
Contact us

Prefer to chat to someone? We're here to answer your questions.

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7.

View Platinum services
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum