Keeping you connected
In times like these, it's more important than ever to stay connected. And we want to help with that.
Easy ways to pay your bill
Need help paying your bill?
Change your plan
Change your mobile or internet plan
You can change your mobile and internet services in the My Telstra app.
- Go to your My Telstra app
- Tap Get help
- Tap the Message us button to start your request
Paid your bill and need to be reconnected?
If your bill is overdue, and the outstanding amount is more than $50, your services may be restricted. Provide your mobile or account number to show that you’ve paid your bill in full and we’ll reconnect your service in less than 2 hours.
Suspend and resume services
Suspend your service
You can request to suspend one or more services that you don’t need right now for up to 90 days. You’ll receive a rebate on your monthly bill for the time your service is suspended.
Resume your service
You can resume your suspended services that you’ve previously suspended. It can take up to 2 business days for the services to start working and you’ll start getting charged again on your next bill (or the following one) from the date your service is resumed.
Business fixed service suspensions
If your business isn't trading during COVID-19, you can request to suspend your internet or landline services. Submit your request before 30 August 2021.
Financial hardship support
Everyone has unique circumstances, so we will work with you to find a solution on a case-by-case basis.