Payment relief for our flood-affected customers

If your service has been severely impacted by the QLD and NSW floods, we'll take care of your bills for your Telstra home internet and mobile services while those services are being restored.

Easy ways to pay your bill

In the My Telstra app or My Account

Pay your bill from the Payments tab in the My Telstra app or online in My Account.

Set up a direct debit

Make late payment fees history and sign up to Direct Debit


You can manage your direct debit from the Payments tab in the My Telstra app or online in My Account.

Need help paying your bill?

Get more time to pay

Apply for a payment extension in the Payments tab in the My Telstra app or online in My Account.

Query your bill

Lodge a bill query in the Payments tab in the My Telstra app or online in My Account.

Change your plan

Change your mobile or internet plan

You can change your mobile and internet services in the My Telstra app.

  • Go to your My Telstra app
  • Tap Get help
  • Tap the Message us button to start your request



Want to downgrade or remove your Foxtel from Telstra service?

If your Foxtel service is part of a Telstra Bundle or discount offer:

Go to My Telstra App

  1. Get Help
  2. Tap the Message us button to start your request

If your Foxtel service is NOT part of a bundle, request a downgrade here

Paid your bill and need to be reconnected?

If your bill is overdue, and the outstanding amount is more than $50, your services may be restricted. Provide your mobile or account number to show that you’ve paid your bill in full and we’ll reconnect your service in less than 2 hours.

Suspend and resume services

Suspend your service

You can request to suspend one or more services that you don’t need right now  for up to 90 days. You’ll receive a rebate  on your monthly bill for  the time your service is suspended.

Resume your service

You can resume your suspended services that you’ve previously suspended. It can take up to 2 business days for the services to start working and you’ll start getting charged again on your next bill (or the following one) from the date your service is resumed.

Business fixed service suspensions

If your business isn't trading during COVID-19, you can request to suspend your internet or landline services. Submit your request before 30 August 2021.

You won’t be able to use your fixed services or need to pay for them during the period they are suspended. Contact Telstra to suspend your fixed services.

Financial hardship support

Everyone has unique circumstances, so we will work with you to find a solution on a case-by-case basis.