How we’re supporting you during COVID-19

Extra data and no late fees

We’re giving our customers additional data on their mobile and internet plans as well as waiving late payment fees.

JobSeeker discount

We will be offering a discount for our eligible consumer and small business customers currently receiving the JobSeeker payment.

Free calls for pensioners

We’re offering unlimited standard home phone calls for eligible pensioners.

Connected family internet offer

We want to help everyone at home stay connected. That’s why we're offering discounted internet for 12 months to low income families receiving Family Tax Benefit Part A or Part B.

Looking for small business bill assistance?

Easy ways to pay your bill

In the My Telstra app or My Account

Pay your bill from the Payments tab in the My Telstra app or online in My Account.

Set up a direct debit

Give yourself peace of mind by setting up a direct debit.

You can manage your direct debit from the Payments tab in the My Telstra app or online in My Account.

Need help paying your bill?

Get more time to pay

Apply for a payment extension in the Payments tab in the My Telstra app or online in My Account.

Query your bill

Lodge a bill query in the Payments tab in the My Telstra app or online in My Account.

Change your plan

Change your mobile or internet plan

You can change your mobile and internet services in the My Telstra app.

  • Go to your My Telstra app
  • Tap Get help
  • Tap the chat icon to start your request

 

 

Downgrade or remove your Foxtel from Telstra Package

You can request to downgrade or remove Foxtel from Telstra packages.

Have Foxtel as part of a Telstra Bundle or discount offer?

If your Foxtel from Telstra subscription is part of a Telstra Bundle, or you have a Discount Offer applied, you’ll need to request a change in the My Telstra App.

  • Go to My Telstra App
  • Get Help
  • Tap the chat icon to start your request

Paid your bill and need to be reconnected?

If your bill is overdue, and the outstanding amount is more than $50, your services may be restricted. Provide your mobile or account number to show that you’ve paid your bill in full and we’ll reconnect your service in less than 2 hours.

Tell us you’ve paid

Suspend and resume services

Suspend your service during COVID-19

You can request to suspend one or multiple services that you don’t need right now  for up to 90 days. You’ll receive a rebate  on your monthly bill for  the time your service is suspended.

 

Resume your service

You can resume any of the services that you’ve previously suspended due to COVID-19. It can take up to 1-2 business days for the services to start working and you’ll start getting charged again on your next bill from the date your service is resumed.

Financial hardship support

Everyone has unique circumstances, so we will work with you to find a solution on a case-by-case basis.

Tell me more