Bill assistance
Keeping you connected
In times like these, it's more important than ever to stay connected. And we want to help with that.
Payment relief for our flood-affected customers
Easy ways to pay your bill
In the My Telstra app or My Account
Pay your bill from the Payments tab in the My Telstra app or online in My Account.
Set up a direct debit
Make late payment fees history and sign up to Direct Debit
You can manage your direct debit from the Payments tab in the My Telstra app or online in My Account.
Need help paying your bill?
Get more time to pay
Apply for a payment extension in the Payments tab in the My Telstra app or online in My Account.
Query your bill
Lodge a bill query in the Payments tab in the My Telstra app or online in My Account.
Change your plan
Change your mobile or internet plan
You can change your mobile and internet services in the My Telstra app.
- Go to your My Telstra app
- Tap Get help
- Tap the Message us button to start your request
Want to downgrade or remove your Foxtel from Telstra service?
If your Foxtel service is part of a Telstra Bundle or discount offer:
- Get Help
- Tap the Message us button to start your request
If your Foxtel service is NOT part of a bundle, request a downgrade here
Paid your bill and need to be reconnected?
If your bill is overdue, and the outstanding amount is more than $50, your services may be restricted. Provide your mobile or account number to show that you’ve paid your bill in full and we’ll reconnect your service in less than 2 hours.
Suspend and resume services
Suspend your service
You can request to suspend one or more services that you don’t need right now for up to 90 days. You’ll receive a rebate on your monthly bill for the time your service is suspended.
Resume your service
You can resume your suspended services that you’ve previously suspended. It can take up to 2 business days for the services to start working and you’ll start getting charged again on your next bill (or the following one) from the date your service is resumed.
Business fixed service suspensions
If your business isn't trading during COVID-19, you can request to suspend your internet or landline services. Submit your request before 30 August 2021.
Financial hardship support
Everyone has unique circumstances, so we will work with you to find a solution on a case-by-case basis.