Easy ways to pay your bill

In the My Telstra app

Pay your bill from the Payments tab in the My Telstra app.

Set up a direct debit

Give your small business peace of mind by setting up a direct debit.

You can manage your direct debit from the Payments tab in the My Telstra app.

Need help paying your bill?

Query your bill

If you have a 10-digit account number
 

Let us know you want to query your business bill in the My Telstra app.

  • Go to your My Telstra app
  • Tap Get help
  • Tap the chat icon to start your bill query

If your account number is longer 10-digits
 

Lodge a bill query in the Payments tab in My Telstra.

Get more time to pay

Apply for a payment extension in the Payments tab in the My Telstra app.

Paid your bill and need to be reconnected?

If your bill is overdue, and the outstanding amount is more than $50, your services may be restricted.

If you have a 10-digit account number

Let us know you’ve paid your business bill in the My Telstra app.

  • Go to your My Telstra app
  • Tap Get help
  • Tap the chat icon to start your request

If your account number is longer than 10-digits

Provide your 10-digit account number to show that you’ve paid your bill in full and we’ll reconnect your service in less than 2 hours.

Tell us you’ve paid 

Request to resume your fixed services

Resume your service

You can resume your suspended services that you’ve previously suspended due to COVID-19. It can take up to 2 business days for the services to start working and you’ll start getting charged again on your next bill (or the following one) from the date your service is resumed.

Financial hardship support

Everyone has unique circumstances, so we will work with you to find a solution on a case-by-case basis.

FAQs