Helping you maintain momentum

Supporting our customers in Victoria under increased COVID-19 restrictions

We’re helping our customers stay connected during increased COVID-19 restrictions in the Victoria.

 

We’re offering our eligible consumer and small business customers in Victoria extra mobile data and unlimited home phone calls to pensioners, from Thursday 6 August 2020.

Home internet

Supporting small businesses

Many of Australia’s small businesses are feeling the impacts of COVID-19. We’re here to help your business adjust. 

Home internet

Keeping you connected

With many small businesses now working remotely, staying connected is more important than ever. We’re here to help our customers stay in touch.

Get the best deals for doing business at a distance

Multi Mobile Saver

Get a $10/mth credit per mobile for 12 months

when you buy two or more mobiles on a repayment option of $65/mth+ business mobile plans. 

Credit applies when you stay connected for 12 months on a 24-month plan. Credit not available if you already receive a credit on your bill. Min cost $2,880 plus the cost of your chosen handsets and may change if your plan price changes.

Business Internet

Get $50/mth credit for 6 months with Internet saver

When you take up a new business plan and add on a business calling pack. 

Min cost $2,250 (inc. 6 months Business Calling Pack and 6 months credit) when you stay connected for 24 months. Plan price may change. Offer ends 31 Aug 2020.

Keep staff and customers connected

Home internet
Microsoft Teams

Chat, host meetings and make calls from one place with Office 365

Don’t let the distance get in the way of getting things done. Sign up for Office 365 today through the Telstra Apps Marketplace for a free 6-month trial of Microsoft Teams. 

Internet on the go
Business mobile plans

Stay in touch with our business mobile plans

Working remotely means making more calls. Our business mobile plans offer unlimited calls and texts and come with no excess data charges within Australia. 

Free one page website
Digital Marketing Services

Get a free one-page website

To help customers find you online, we’re offering a one-page Extra Small website plan plus Google My Business listing free for 12 months.

Free website expires after 12 months. You can upgrade to a paid website plan at any time.

Request to suspend and resume your fixed services

Suspend your service during COVID-19

If your business is not trading during COVID-19, you can request to suspend your business’ fixed services, such as internet or landline. This will include all fixed services, including your home ones and 4G backup, if they are on your business account. You won’t be able to use your fixed services or need to pay for them during the period they are suspended. Complete a request to suspend your fixed services before 30 September 2020 in Your Telstra Tools.

 

Before you begin, you’ll need a 10-digit account number. If your account number exceeds 10-digits, find out more.

 

For more information see our T&Cs or FAQs

Resume your service

You can resume your suspended services that you’ve previously suspended due to COVID-19. It can take up to 2 business days for the services to start working and you’ll start getting charged again on your next bill (or the following one) from the date your service is resumed.

Help & Support

Get help online with our range of support guides and handy FAQs.

Changes to our operations

Deliveries

Due to COVID-19 impacts, we’re experiencing delivery delays on some orders. We apologise for the inconvenience.

Call centres

Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.

The latest updates on COVID-19

Home internet
Online shopping

A Q&A with Handsom on adapting through COVID-19

Sam Rush is the co-founder of Aussie fashion label Handsom, based in Melbourne’s inner-north. In this Q&A, Sam shares how the brand is navigating a changing retail landscape in light of the current global climate.

Responding to COVID-19
Responding to COVID-19

A Q&A with Cat Webb, owner and operator of Good Times Pilates

Good Times Pilates in Melbourne’s inner-north is more than just a place to work out. If you’ve been before, you’ll remember the delightful scent, the quality service and the subtle signature touches provided by Cat Webb and her team. 

Hospitality goes digital
Hospitality goes digital

3 ways venues are adapting to COVID-19

Social togetherness is the essence of the hospitality industry. When this core ingredient was taken away from cafes, bars and restaurants, many were forced to change their usual offering to stay afloat during COVID-19.