Apple iPhone 12

Coverage details

Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

5G coverage

The 5G symbol appearing on the device represents that 5G is available on the network in the vicinity of the device. Speed and performance, and whether a 5G device uses the available 5G depends on prevailing radio conditions at your location and whether the device is actively downloading or uploading data. Outside of 5G coverage, 5G devices will continue to use our fastest available 4G, or 3G where 4G is unavailable.

Outdoor coverage

The Telstra mobile coverage checks have been created using tools that predict the likely areas of outdoor coverage. We have not individually tested every particular location within the identified outdoor coverage areas for coverage. This means that while the footprint of outdoor coverage for a particular location is generally accurate, there may be some areas described as being within the outdoor coverage area proximate to locations searched where your device will not work. This is a common characteristic of wireless systems. For example, actual outdoor coverage could be degraded or not existent in specific locations due to certain geographic features or as a result of the device used. Geographic features that may reduce or block outdoor coverage could include formations, such as hills and mountains or even trees.

Indoor coverage

The Telstra mobile coverage checks also provide an indication of the availability of indoor coverage at locations searched, where this is predicted. This is as accurate as we can make it based on what we know. Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device will not work due to local building density, physical structures and building materials. For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film. Devices such as the Telstra Mobile Smart Antenna may assist to improve indoor coverage where it would otherwise not occur.

Offshore coverage

Factors beyond Telstra's control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance in offshore locations. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.

Get $50 per month bill credit for 12 months when you take up an Extra Large Mobile Plan

• The $50 credit will be applied automatically each month you stay connected for up to 12 months.
• You’ll save $600 if you stay connected for the full 12 months.
•  In month 11 we will remind you that your credit will soon end.
• You can change or leave your plan any time. But your monthly credit will stop if you do. 
• You’ll have to pay out your device if you leave.
• Offer ends 16/11/20.

Credit applied in checkout and will be shown on first bill and each following month you stay connected for 12 months.

Must sign up via Telstra. Roll onto BINGE Standard fees (currently $14/mth) after offer ends unless you change/ cancel.  Requires internet & compatible device. Data charges apply. ​

Get a $10 monthly credit on your bill for 12 months when you add selected mobiles to a new month-to-month mobile plan and stay connected.

Selected devices may change. Credit (including existing credits) limited to one per service.

This plan includes access to Telstra’s 4G, 4GX and 3G networks. Please note, it does NOT include access to our 5G network.

To access the 5G network, you can take up a Medium, Large or Extra Large plan.

Enjoy bonus Telstra Plus points when you add a 5G mobile device to a month-to-month data plan by 8 November 2020 and join our rewards program, Telstra Plus, within 30 days (if you're not already a Telstra Plus member). Redeem on accessories like a Samsung silicone case.

You must be over 18 and have an active service to join Telstra Plus. Excludes business customers. Bonus points may take up to 30 business days to appear on your account.

Enjoy greater speed, more capacity and less latency with free 5G network access, included in this plan. 

To access the 5G network, you’ll need a 5G compatible device in a 5G coverage area. 

5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area.

When you exceed your allowance, you can continue to access data and your speed will be capped at 1.5Mbps. This is typically suitable to stream video in standard definition, listen to music, browse the web and access social media (though some content may take longer to load). It isn’t suitable for HD video, or high speed applications.

Your speed will depend on a range of factors including your device, location, user numbers and download sources and may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use in Australia only. FairPlay Policy applies.

Stream live AFL, AFLW, NRL, Netball, A-League this 2020 season, fast and data-free. Excludes NRL Grand Final & State of Origin. AFL, AFLW and NRL live games are limited to a 7” viewing size. Data-free on the Telstra mobile network: excludes all non-video content and ads during Video on Demand content.

Enjoy data-free music streaming of Apple Music. Access over 50 million songs, totally ad-free. 

Apple Music requires an additional subscription. Video streaming and non-music content will incur data charges. FairPlay policy applies. For use in Australia.

Access free Wi-Fi data at more than 1 million Telstra Air hotspots across Australia, and 19 million Fon Spots overseas.

An International Calling and SMS Pack is available as an add-on for $10 per month. You can add or remove it at any time. Includes unlimited calls and SMS from Australia to standard international numbers in Eligible Countries. MMS is not included. 

Eligible Countries are Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, UK, US Virgin Islands, USA and Vietnam.