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        Meet the Pixel 10 Pro. With advanced Gemini AI, unbelievable camera quality and impeccable design1Refer to legal disclaimers for details..

        • Capture pro-level images with a 5x telephoto lens, 48MP Wide camera and video up to 8K2Refer to legal disclaimers for details..
        • Help protect your Pixel 10 Pro with IP68-rated water and dust-resistance3Refer to legal disclaimers for details..
        • Talk things out with Gemini Live and use it to multitask across your apps4,5Refer to legal disclaimers for details..
        • Enjoy all-day power with a battery lasting over 24 hours and up to 100 hours with Extreme Battery Saver6Refer to legal disclaimers for details..

        Legal Disclaimers

        The information and claims in this features accordion are provided by Google. Google takes all reasonable steps to ensure the information is accurate and complete.

        1. Gemini mobile app may vary by country and language. Check responses for accuracy. Internet connection required.
        2. Reflects megapixels for camera sensor. Camera image resolution output may be less when using default settings.
        3. Designed to comply with dust and water protection rating IP68 under IEC standard 60529 when each device leaves the factory, but the device is not waterproof or dustproof. The accessories are not water or dust resistant. Water resistance and dust resistance are not permanent conditions, and will diminish or be lost over time due to normal wear and tear, device repair, disassembly or damage. Phone is not drop/tumble proof and dropping your device may result in loss of water/dust resistance. Damage from drops, tumbles and other external forces are not covered under the Limited Warranty, and liquid damage voids the Limited Warranty, but you may still have certain rights available to you under applicable consumer law. Go to the Pixel Water Damage page for details.
        4. Results may vary. Check responses for accuracy. Compatible with certain features and accounts. Internet connection required. Available in select countries and languages, and to users aged 18+.
        5. Internet connection required. Features may differ depending on subscription and account. Some apps require setup. Available in select countries and languages.
        6. Battery life depends upon many factors and usage of certain features will decrease battery life. Actual battery life may be lower. Over time, Pixel software will manage battery performance to help maintain battery health as your battery ages. See the Pixel Battery Health page for details.

        Google Pixel 10 Pro 

        Rear view Pixel 10 Pro showing rear camera array, plus the power and volume buttons on the side. Text on image: Google Pixel 10 Pro.

        Meet the new status pro.

         A close-up of a hand holding a Pixel 10 Pro using the AI feature.

        The most advanced AI on Pixel.

        A size comparison between the Pro and Pro XL, with the Pro XL being larger.

        Impeccably designed in two sizes. 

        Image of the camera interface which shows 5x zoom being used to take a wide shot of a car in the distance.

        Next-level photos and videos. 

         A graphic depiction of the Google Tensor G5 chip.

        Pixel’s biggest chip upgrade yet.

         An adult looks impressed by the new Pixel Drop. Text on image: Pixel Drop, new feature.

        Seven years of new features and updates from launch with Pixel Drop1Refer to legal disclaimers.

        The power of Gemini, supercharged on Pixel.

        Google’s most capable AI built into Pixel’s most powerful phone.  

         A close-up of a hand using the Gemini Live interface to point the camera at a shark. Text on screen indicates the user is verbally asking what breed of shark it is, and Gemini Live answering correctly.

        With Gemini Live, point your camera at what you're curious about – like a sea creature at the aquarium – and talk it out in a natural conversation2Refer to legal disclaimers.

        A close-up of a phone displaying the Gemini Live interface overlay at the top of the screen, hovering over a shopping page for several types of shampoo. Text: ‘Tell me which of these products has the best reviews for curly hair’.

        Talk through whatever’s on your screen with Gemini2Refer to legal disclaimers.

        A close-up of a phone displaying a Gemini chat interface where a user has typed a command for Gemini to add an event to their calendar. Calendar and chat icons in the background.

        Save time by asking Gemini to find info and get things done across your Google apps3Refer to legal disclaimers.

         A close-up of a circle drawn over a handbag and a Google search window open to display the results for the handbag.

        Circle to Search. Just circle what you want more info about – like an image, text or video. Pixel finds it fast4Refer to legal disclaimers.

        A Magic Cue window is open, displaying information for a flight with a button to suggest more flight options, while a call is in progress to an airline in the background.

        Magic Cue proactively suggests relevant info and actions. Calling your airline? It finds your flight info from your email5Refer to legal disclaimers.

        Studio-quality photos. Cinema-quality videos.

        Capture more of the scene with advanced AI models and bring out incredible details with 100x zoom, stunning 50 MP images and super steady videos in 8K6Refer to legal disclaimers.

        An extreme close-up of the triple rear camera array and flash on the Pixel 10 Pro.
        Image of a classic car driving down a country road. The images depict the car shot at 1x zoom.

        100x Pro Res Zoom. Pixel’s best zoom quality ever.

        Image of a classic car driving down a country road. The images depict the car shot at 50x zoom.
        Image of a classic car driving down a country road. The images depict the car shot at 100x zoom.
        A Pixel phone overlays a view of someone jumping. It’s a brightly lit, outdoor setting and the continuity of the view with the image on the phone indicates high resolution.

        Cutting-edge video processing. Video Boost lets you enhance a video up to 8K resolution.

        Three smiling adults pose for a photo. The Auto Best Take interface overlays the photo with three options to replace the face of one of the adults.

        Auto Best Take. Group pics the whole group loves.

        A camera viewfinder is focused on two adults, one of which is opaque. Text on image: Align the frame and take a photo.

        Take the picture. And be in it, too. Align the frame and take a photo.

        A video gallery of several different thumbnails with varied real life and fantasy subjects.

        Camera Coach uses Gemini to help you to snap your best pics7Refer to legal disclaimers.

        Camera app with canoeist on river in focus. Text instructions on a viewfinder from the Camera Coach. Text instruction: Tilt up to reframe the subject.
        Camera app with canoeist on river in focus at 2x zoom. Text instructions on a viewfinder from the Camera Coach. Text instruction: Zoom to get 2x closer; take the photo.

        Use Gemini to create short, high-quality videos with sound by simply describing your idea or uploading an image8Refer to legal disclaimers. Google AI Pro subscription required.

        As resilient as it is brilliant.

        Side view of the Pixel 10 Pro showing power and volume buttons, plus rear camera array.

        Pixel 10 Pro is impeccably designed with polished metal accents and incredibly durable materials.

        A side-by-side comparison of the 10 Pro and the 10 Pro XL showing the XL as larger. A Pixel Watch and a generic credit card are placed either side of these phones to show scale. The Pixel Watch is half the size of the 10 Pro. The credit card is half the size of the Pro XL.

        It comes in two sizes and four luxurious colours, so you can choose the one that complements you best.

        Close-up rear view of the top left corner of a 10 Pro resting in some shallow water.

        Durable aluminium and Corning® Gorilla® Glass Victus® 2 for scratch resistance9Refer to legal disclaimers.

        Front three-quarter right side view of the 10 Pro, showing power and volume buttons.

        The vibrant Super Actua display features 3,300-nit peak brightness for an immersive screen, even in direct sunlight10Refer to legal disclaimers.

        Protects you and your data.

        Pixel helps protect you against spam, scams and phishing11Refer to legal disclaimers.

        Your phone will automatically lock if it’s lost or stolen.

        Get regular security and software updates for 7 years from launch11Refer to legal disclaimers.

        Pixel can call emergency services and share your location if you can’t12Refer to legal disclaimers.

        Pixel’s biggest leap in performance.

        A graphic depiction of the Google Tensor G5 chip.

        Google Tensor G5. The next-gen chip with an improved TPU and CPU.

        Rear view of a Pixel 10 Pro with a Qi2 wireless Pixelsnap attached magnetically.

        Lasts up to 24+ hours13Refer to legal disclaimers. Powers up even faster with Qi2 wireless Pixelsnap magnetic charging14Refer to legal disclaimers.

        A close-up of a hand holding the Pixel 10 Pro.

        16GB of RAM and storage options of up to 1TB with Zoned UFS.

        Close-up of an adult looking impressed. Text on screen: Nice.
        Close-up rear view of the Pixel 10 Pro. Text on image: Pixel Drop; new feature.

        With seven years of regular software and protection updates from launch, your phone gets better over time1Refer to legal disclaimers.

        With Pixel, it all comes together brilliantly.

        A pair of Pixel Buds.
        Close-up rear view of Pixel 10 Pro showing rear triple camera array, plus power and volume buttons.
        Close-up of a Pixel Watch showing time, date, running and AI icons on the face.

        Unlock your full potential with the Pixel Watch15Refer to legal disclaimers.

        Connect with Pixel Buds for better clarity and focus.

        Switch without second-guessing.

         A video is sent to a chat group of at least four people who respond with text and several emojis.

        Text iPhone® users high-res images, react with emojis, and see read receipts, too.

        Make video calls from Google Meet and WhatsApp. And even join FaceTime® calls from your Pixel.

        Pixel works with your AirPods®, GALAXY® and Garmin® watches,and other devices you own.

        Bring all your stuff from your old phone. It only takes about 20 minutes16,17Refer to legal disclaimers.

        You can get more out of your new Pixel with premium Google services, on us.

        Text logo: YouTube Premium

        Eligible users can get 3 months of ad-free videos and music from YouTube Premium. Exclusions apply18Refer to legal disclaimers.

        Text logo: Google AI Pro

        Eligible users can get 1 year of more access to new and powerful features with Google AI Pro. Exclusions apply18Refer to legal disclaimers.

        Text logo: fitbit premium

        Eligible users can get 6 months of personalised fitness guidance with Fitbit Premium. Exclusions apply18Refer to legal disclaimers.

        Legal disclaimers

        1. Pixel updates for seven years from when the device first became available on the Google Store in the US. See the Pixel software updates page for details.
        2. Results may vary. Check responses for accuracy. Compatible with certain features and accounts. Internet connection required. Available in select countries, languages and to users 18+.
        3. Internet connection required. Features may differ depending on subscription and account. Some apps require setup. Available on select devices and in select countries and languages.
        4. Requires internet connection and compatible devices, apps and surfaces. Results may vary depending on visual matches.
        5. Available in select countries and languages. Available to users aged 18+.
        6. Reflects megapixels for camera sensor. Camera image resolution output may be less when using default settings. Up to 100x with Pro Res Zoom.
        7. Subscription required. Availability varies. 18+.
        8. Results may vary.
        9. Designed to comply with dust and water protection rating IP68 under IEC standard 60529 when each device leaves the factory but the device is not water or dust proof. The accessories are not water or dust resistant. Water resistance and dust resistance are not permanent conditions and will diminish or be lost over time due to normal wear and tear, device repair, disassembly or damage. Phone is not drop/tumble proof and dropping your device may result in loss of water/dust resistance. Damage from drops, tumbles and other external forces are not covered under the Limited Warranty, and liquid damage voids the Limited Warranty, but you may still have certain rights available to you under applicable consumer law. See the Pixel water damage page for details.
        10. Peak brightness measured at 5% on-pixel ratio.
        11. Requires compatible device running Android 15. Feature availability may vary by country. See the Pixel scam detection page for more details. Scam Detection is not 100% accurate and scammers constantly change tactics. Always use caution when answering calls from unknown numbers.
        12. Personal Safety app features and Car Crash Detection are dependent upon network connectivity and other factors and may not be reliable for emergency communications or available in all areas. For more information, see the Pixel personal safety page. Car Crash Detection not available in all languages or countries. Car Crash Detection may not detect all accidents. High-impact activities may trigger Car Crash Detection. See the Pixel information on Car Crash Detection for details.
        13. Compared to Qi 1.3 wireless charging. Requires Qi 2.0-certified wireless charger (sold separately).
        14. Battery life depends upon many factors and usage of certain features will decrease battery life. Actual battery life may be lower. Over time, Pixel software will manage battery performance to help maintain battery health as your battery ages. See the Pixel battery health page for details.
        15. The design of the actual product may differ slightly from what is shown. Pixel devices sold separately.
        16. Some third-party apps and data may not be transferred automatically. See the Pixel data transfer page for information.
        17. Average transfer time reflected based on wired data transfers. Excludes some download and installation activity that occurs in the background. Actual transfer time will vary depending on the number and size of files. See the Pixel data transfer page for more information on transferring data.
        18. The Google AI Pro plan, Fitbit Premium and YouTube Premium trial offers are available to eligible users of each service with the purchase and activation of Pixel 10 Pro, Pixel 10 Pro XL and Pixel 10 Pro Fold. The Fitbit Premium plan is available to new and returning Fitbit members only. The YouTube Premium offer is only available to new users (no current or past trial of YouTube Premium, YouTube Music Premium, YouTube Red or Google Play Music). The Google AI Pro offer is not available to Google One users subscribed to an add-on, Google One users subscribed to a higher-tier plan than the one being offered, Google One users on a family plan who are not the plan manager, and Google One users who have a subscription via a third party or affiliate. Offers expire at 11.59 p.m. PT on 31 October 2026. Valid method of payment required at sign-up, but you will not be charged the $32.99/mth for Google AI Pro plan, $14.99/mth for Fitbit Premium or $16.99/mth for YouTube Premium until the respective trial period expires for each service and the subscriptions auto-renew. Subscription prices are subject to change. You can cancel your trial at no charge at any time before the trials for each service are over. Return of purchased device may result in cancellation of subscription. Fitbit Premium content and features may change, are not available in all countries and may be in English only. See the YouTube Premium subscriptions page, Fitbit Terms of Service page, and Pixel Google AI offer page for full terms.

        iPhone® is a registered trademark of Apple Inc.  
        FaceTime® is a registered trademark of Apple Inc.  
        GORILLA and VICTUS are registered trademarks of Corning Incorporated

        Summary

        Manufactured by Google
        Brand Google
        Model Pixel 10 Pro
        Display 6.3 inches
        Storage 128GB, 256GB, 512GB, 1000 GB
        Battery Minimum 4707mAh | Typical 4870 mAh
        RAM 16 GB
        Quick Charging Yes
        Operating System Android 16
        Network Support 4GX Yes
        Network Support 5G (SA) Yes
        Network Support 5G (NSA) Yes
        Fingerprint Sensor Yes

        Features

        Other Sensors Face recognition

        Performance

        Chipset Google Tensor G5
        RAM 16 GB

        Design

        Width 72 mm
        Height 152.8 mm
        Thickness 8.6 mm
        Weight 207 grams
        Waterproof IP68

        Display

        Display Type LTPO OLED
        Aspect Ratio 20:9
        Pixel Density 495 ppi
        Screen Size 6.3 inches
        Screen Resolution 1280 x 2856 pixels

        Camera

        Front Camera 42MP Dual PD selfie camera with autofocus
        Rear Camera Pro triple rear camera system: 50MP wide | 48MP ultrawide with Macro Focus | 48MP 5x telephoto lens | Pro Res Zoom up to 100x

        Battery

        Quick Charging Yes
        Wireless Charging Yes
        Capacity Minimum 4707mAh | Typical 4870 mAh

        Connectivity

        Wi-Fi Wi-Fi 7 (802.11be) with 2.4 GHz, 5 GHz, 6 GHz, 2x2 MIMO
        Bluetooth Yes
        Bluetooth Version Bluetooth® v6 + LE A2DP
        NFC Yes
        SAR Value Head SAR: 0.99W/Kg ; Body SAR: 1.39W/Kg
        4G Network 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 21, 25, 26, 28, 29, 30, 32, 38(HPUE), 39, 40, 41(HPUE), 42, 48, 66, 71
        5G Network 1, 2, 3, 5, 7, 8, 12, 14, 20, 25, 26, 28, 30, 38, 40(HPUE), 41(HPUE), 66, 71, 75, 76, 77(HPUE), 78(HPUE), 79
        eSIM Yes
        Dual SIM Yes. Dual SIM (Single Nano SIM + eSIM and eSIM + eSIM)
        Satellite Messaging Not Compatible
        Telstra Blue Tick No

        This device has a range of accessibility features. Information on what's included will be available soon at the Accessible Telecoms website (opens new tab).

        1. Google Pixel 10 Pro
        2. SIM tool
        3. 1m USB-C® to USB-C® cable (USB 2.0)
        4. Warranty
        5. Quick start guide

        Plan prices

        Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.

        Promo codes

        To redeem a promotional promo code, choose an eligible product or plan and add it to your cart to start the checkout process. In cart review, enter the promo code. You have three attempts to enter. If you exceed this, the promo code will be invalid. Once you add the promo code, your cart will display the discounted price. Roll onto Telstra’s standard month-to-month price after six months unless you change or cancel beforehand.

        Telstra 5G

        Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G. Check coverage map.

        Telstra Satellite Messaging

        To use Telstra Satellite Messaging, you need: 

        1. a compatible phone with the latest software,
        2. a Telstra Upfront Mobile Plan, and
        3. to be located outdoors within our satellite network with a clear view of the sky.  

        Our satellite network will extend beyond the range of our mobile network to most outdoor areas on mainland Australia and Tasmania, excluding the Australian Radio Quiet Zone in Western Australia and remote offshore territories and islands of Australia. 

        Telstra Satellite Messaging is not designed to be an emergency service, as you cannot text Australian emergency responders directly. If you intend to visit remote regions, it is always recommended to plan ahead and take extra precautions in the case of an emergency.

        Telstra Satellite Messaging is an intermittent service, so the experience of sending and receiving a message is different than via mobile connection.  Some messages may take a few minutes or longer to send and receive, depending on location, device and availability of satellites. 

        Telstra Satellite Messaging cannot be used to:

        • receive one-way messages (such as emergency broadcast messages)
        • send or receive MMS
        • send or receive instant messages that require the internet such as WhatsApp or RCS messages
        • make or receive voice or video calls
        • access data
        • send or receive messages overseas

        4GX

        The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G. Check coverage map.

        Outside 4GX areas, you will switch to our fastest available 4G speed. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

        Plan speeds

        Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map.

        Data usage

        This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

        Compatible handset

        Compatible Telstra mobile network handset required. Check your device's compatibility.

        Device Payment Contract (DPC)

        You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts still apply to cancelled orders bought on repayment.

        Talk, text and data

        Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.

        International Calling Pack

        30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations. View eligible destinations here.

        International roaming

        The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 80 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

        If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

        Telstra Plus upgrade

        The Telstra Plus upgrade will not be available to new or existing customers from 11 December 2025. You're eligible for the Telstra Plus upgrade if you’re an existing Telstra Plus member or if you sign up to Telstra Plus and are on an Essential or Premium mobile plan. Customers who are eligible for the Telstra Plus upgrade before 11 December will have the upgrade applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous year’s spend.

        Cancelling your plan

        If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.

        Changes to your plan

        Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

        Trade-In

        Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront Plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect.

        Devices on Telstra Mobile Lease Plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment.

        Credit will be applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile Plans. For more details visit the Telstra Trade-In page

        Telstra Plus

        To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.

         

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        Why choose us

        Australia's largest mobile network

        Our mobile network covers 1 million square kilometres more than any other mobile network.

        24/7 network monitoring

        We block millions of cyber threats daily by constantly monitoring our network to help protect your data.

        Local support

        Call our local team or visit your local store. Plus, the My Telstra app makes it easier to manage your account with in-app messaging and in-store appointment booking.  

        Using technology to address our Sustainability goals

        Doing the right thing - for our customers, our people and for the environment.

        Questions about Telstra mobiles?

        My Telstra app

        View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

        Support

        More information about mobile phones can be found in our Support section.

        Have a Google query?

        Get in touch and we'll help you as soon as we can.

        Contact us

        We're here to answer your questions.
         

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        If you buy this device outright, you can transfer your SIM to use your current plan with it.
        You can’t add a new device with the customer’s current plan via an outbound sale right now. The customer can visit Telstra.com to complete this purchase themselves.

        You’ll keep these with the new device:

        /mth
        Mobile

        It costs $[buyoutAmount] to buy out your current device.

        This cost covers the [remainingMonths] months left on your repayment term.

        You need a new plan to continue

        Your current plan can’t be used as we no longer offer it. You also need to buy out the remaining months on your repayment term. This cost will be calculated before you complete your order. Your current plan can’t be used as we no longer offer it. Your current plan can’t be used as we no longer offer it.

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        What are my options?
        You can buyout your device now or wait until [nextRedemptionAllowedDate] to redeem Upgrade & Protect on your damaged device.

        Upgrade & Protect active on this device
        You can upgrade this device by paying a redemption fee (between $0 and $249 depending on device condition and time left on contract). Subject to our standard credit assessment.

        Alternatively, keep this device by paying the buyout fee.

        The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device.

        What do you need to do?

        Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible. 

        We can’t continue because there’s an open request against this device.

        What do you need to do?

        Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed.

        We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra.

        What do you need to do?

        1. Please go back and check the last four digits of IMEI1 were entered correctly.
        2. If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory.

        We’re unable to process the request right now. Please contact us to check what’s wrong.

        Try again later.

        Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:

        1. Go to Settings > Scroll to Face ID & Passcode.
        2. Enter your device passcode
        3. Scroll to Stolen Device Protection and turn it off
        4. Go back to Settings > Select your Name > Select Find My
        5. Turn off Find My [iPhone or iPad]
        6. Restart the order

        Contact us if this issue persists.

        Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.

        $[redemptionFee] estimated redemption fee

        Subject to:
        1. a credit assessment; and
        2. re-assessment of device once it’s returned.

        You'll keep your current device

        It costs $[buyoutAmount] to buy out your current device.

        This cost covers the [remainingMonths] months left on your repayment term.
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        Current device

        Your Upgrade & Protect subscription
        You can't redeem Upgrade & Protect for mobile broadband devices.

        Your options are:

        • Get a new plan for your mobile broadband device and keep your Upgrade & Protect subscription on your existing plan; or
        • Buy out your current device and swap the mobile broadband device into your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.

        You'll keep your current device

        $[buyoutAmount] buyout fee
        This cost covers the [remainingMonths] months left on your repayment term

        You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

        Create a new account

        Looks like you don’t have an eligible plan

        You may be on an older plan. To add a new device on repayment you’ll need to switch to an Upfront Mobile Plan. Need help? Message us

        Order stopped

        You have no eligible services that can be upgraded. Please message us or get a new plan.
        Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
        Message us or visit us in store to update this service.
        This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
        This is a MICA service. Go to Console to migrate it.
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        • Basic

          50GB for $70/mth
          , Slide 1 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
        • Essential

          180GB for $80/mth
          , Slide 2 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
          • Add on and save. Explore Bundle Plans
        • Premium

          300GB for $99/mth
          , Slide 3 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
          • Add on and save. Explore Bundle Plans

        Add peace of mind to your new device

        Want to be able to upgrade to the latest model, even if you haven't finished paying for this one? Or are you worried about damaging your device or smashing the screen? Don’t stress! We’ve got your back.

        Upgrade & Protect

        Upgrade & Protect allows you to upgrade to the latest model before your repayment term ends, swap a damaged device or replace a smashed screen.

        • Must be added at time of device purchase 
        • Redeeming this service will be subject to our standard credit assessment 
        • There’s a limit of two damaged device upgrades or screen replacements per year 
        • Damage and redemption fees may apply 
        • Lost and stolen devices are not covered 
        • You can cancel at any time for free. You won’t be able to add it on after the order is placed 
        • Refer to the Critical Information Summary  for more details
        • Upgrade & Protect is $15 per month.

        Review your selections

        By continuing, you’re committing to:

        • Paying for the device for every month of your chosen payment term.

        • Paying out your device as a one-off payment, if you cancel your repayment option.

        • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

        By continuing, you’re committing to:

        • Paying for the device for every month of your chosen payment term.

        • Paying out your device as a one-off payment, if you cancel your repayment option.

        • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

        Buyout fee

        We'll send you an invoice to pay later


        one off

        Redemption fee - estimation only


        one off

        Add a plan

        Select a plan
        Change

        Choose a plan to use

        Choose a plan

        What you'll pay

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