7 Day Price Match from Telstra
Find a better price and we’ll match it.
Introducing our 7 Day Price Match. Find a better price within 7 days of receiving your new, eligible phone, tablet or hotspot from Telstra and we’ll credit the difference to your bill.
How to make a price match claim
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Purchase a device
You can only make a price match claim after you’ve received the device you purchased from Telstra (on repayment or outright – if you have an existing Telstra account number). Pre-Paid phones are excluded. -
Get proof of a lower price
If you see the identical device in stock at an eligible retailer within 7 days of receiving your device, you’ll need to record evidence of the competitor’s comparable Recommended Retail Price (RRP). This includes a webpage URL or photo of a valid advertisement. -
Submit a claim form
Complete an online price match claim form within 7 days of receiving your device. You’ll need to provide the IMEI of your purchased device, your Telstra account number, and evidence of the lower price (from step 2). You can’t submit a claim in store or over the phone. -
Wait for assessment
We’ll assess your price match claim and notify you of the outcome within 14 business days. If successful, we’ll provide a once-off bill credit matching the difference between your purchase price and the lower advertised price. Credit will be applied within 2 billing cycles, or onto your bank account or credit or debit card, if you are on a Telstra Upfront Mobile Plan.
7 Day Price Match eligibility
Who’s eligible?
To make a price match claim, you must:
- be a Telstra personal or small business customer with an account number; and
- have purchased an eligible phone, tablet or hotspot from Telstra and received it within the last 7 days.
What products are included?
Claims can be submitted for:
- eligible phones, tablets or hotspots purchased from Telstra outright (only for existing customers with a Telstra account number), on monthly repayment plans, using trade-in or with points plus pay. Pre-paid phones are excluded.
What prices are excluded?
A lower price is ineligible if the offer is:
- for secondhand or refurbished devices
- for products with pricing set significantly lower than the RRP or Market Value
- for clearance, liquidation, auction/warehouse or likewise sale items
- inclusive of cashback, coupon offers or gift cards
- for commercial quantities
- from an online only retailer
- from an international retailer
- on Gumtree, Facebook or any other grey market channel
- a corporate benefit price
- priced incorrectly
Frequently asked questions
- Available to Telstra personal (consumer) and small business customers who have completed a post-paid device transaction in any Telstra Branded Channel including online, Messaging, over the Phone or in a Telstra Shop.
- If you see that Telstra has discounted the price of the post-paid device you purchased, you’re able to submit a price claim for the difference within 7 days of receiving your purchase.
- Items must be identical (e.g. colour, SKU, storage capacity).
- Items must be in stock with the approved, eligible retailer. An eligible retailer is:
- an established Australian business with physical points of presence;
- where sales occur; and
- not a clearance, liquidation, auction/warehouse, online only or bulk retail model.
- Price matching is only available for 7 days from date of purchase or, if different to the date of purchase, the date of delivery.
- The cost of delivery is incorporated into the total cost of an item when price matching with an approved retailer’s online presence.
- Telstra will only price match against the competitor’s comparable Recommended Retail Price (RRP).
- You can only price match against an item you are eligible to purchase.
- You cannot price match against Pre-Paid devices purchased from Telstra.
- Any device related credits offered by Telstra for the device that’s being price matched, will be incorporated into the total cost of an item when price matching with an approved retailer.
- You must have an active post-paid account number. Pre-Paid accounts are not eligible for 7 Day Price Match.
- Telstra will only price match with approved Australian retailers.
- Item can only be price matched once.
- You must have an active post-paid account number. Pre-Paid accounts are not eligible for 7 Day Price Match.
- There is a limit of 5 price match claims per customer.
- We will not honour a price match if we determine the evidence you provide to be fake or falsified in any way.
- The following prices are ineligible for a 7-day price match claim if the offer is:
- for secondhand or refurbished devices
- for products with pricing set significantly lower than the RRP or Market Value
- for clearance, liquidation, auction/warehouse or likewise sale items
- inclusive of cashback, coupon offers or gift cards
- for commercial quantities
- from an online only retailer
- from an international retailer
- on Gumtree, Facebook or any other grey market channel
- a corporate benefit price
- priced incorrectly
Once you have received your eligible device from Telstra, you have 7 days to find a lower price and submit a price match claim.
To make a successful price match claim, the lower price must be advertised by a retailer that is:
- an established Australian business with physical points of presence
- not a clearance, liquidation, auction/warehouse, online only or bulk retail model.
7 Day Price Match is available for eligible post-paid mobile handsets, tablets and hot spot devices purchased from any Telstra Branded Stores, Telstra Shop Online, Telstra Messaging, Telstra Call Centres or in a Telstra Shop.
You can’t submit a claim after 7 days from receiving your device.
We’ll assess your price match claim within 14 business days and send you an email confirming the outcome.
A lump sum price match credit will appear on the first or second bill after your price match claim is approved.
We can price match against a competitor if the recurring discount is only on the device and meets the same monthly repayment period as your chosen Telstra monthly repayment plan. We do not price match against a recurring service/plan discount.
No, you can only submit your claim after you have paid for and received your device.
No, you can only submit a claim online via our price match claim form.
Yes, but only if you have an existing Telstra account number and an active post-paid service.
No, you’ll need to complete a separate price match claim form for each of your eligible devices, with a limit of 5 devices per customer.
Yes, small business customers can use the price match claim form with a limit of 5 devices per customer (one claim per form).
No, 7 Day Price Match isn’t available on Pre-Paid mobile phones.
Yes, if you bought from one Telstra sales channel (such as in store) and you see a cheaper price on another Telstra sales channel (such as the Telstra website), you can submit a 7 Day Price Match claim.
Your Telstra account number can be found in the ‘Services’ section of the My Telstra app, or in My Account, or on the first page of your Telstra bill.
You can get your IMEI by dialling *#06# on your mobile handset. If you have an eSIM enabled device, it will display 2 IMEI numbers. Please use the IMEI number not the IMEI2 number.
If you find a lower price for the identical post-paid device within 7 days of the date you receive the device you purchased from Telstra, you’ll need to provide the webpage URL or a photo of an advertisement clearly showing the offer, the name of the retailer and date. The photo must clearly show the offer and the logo of the retailer.