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Samsung Galaxy A36

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        The all-new Galaxy A36 is packed full of technology. 

        • Flawless portraits with 12MP front camera resolution and epic Nightography.
        • Get Google search results by circling an object or remove unwanted enhanced Object Eraser2Refer to legal disclaimers for details..
        • Multitask, stream and play games more seamlessly with 5,000mAh (typical) battery3Refer to legal disclaimers for details..
        • Large 6.7-inch FHD+ Super AMOLED display4Refer to legal disclaimers for details. for ultimate viewing experience.
        • Available in Awesome Black and Awesome Lavender with IP67 protection5Refer to legal disclaimers for details..

        Legal Disclaimers

        1. Requires internet connection. Mobile data fees may apply. Circle to search feature must be enabled. May not work on all visual elements. Users may need to update Android or Google app to the latest version. Results may vary depending on visual or audio matches. Accuracy of results is not guaranteed. Works on compatible apps and surfaces, and with ambient music only. Will not identify music coming through headphones or if phone volume is off. Google SafeSearch filter applies.  
        2. Results may vary based on the images and the object you're trying to remove. Results may vary depending on light condition and/or shooting conditions, including multiple subjects, being out of focus or moving subjects.  
        3. Actual battery life varies by network environment, features and apps used frequency of calls and messages, the number of times charged, and many other factors. Estimated against the average usage profile compiled by UX Connect Research. Independently assessed by UX Connect Research between 16 January 2025 and 27 January 2025 in UK with pre-release versions of SM-A366 5G under default setting using LTE and 5G Sub6 networks. NOT tested under 5G mmWave Network. 
        4. Measured diagonally, the screen size is 6.7" in the full rectangle and 6.5" accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera hole. 
        5. Galaxy A36 5G is rated as IP67. Based on lab test conditions for submersion in up to one metre of freshwater for up to 30 minutes. Not advised for beach or pool use. Ensure the charging port is dry before charging. Please refer to your device's user manual for further care instructions and limitations. 

        The new Galaxy A36 5G

        Awesome Intelligence

        Front view of Galaxy A36 in Awesome Black colour. Screen shows the Google Circle it feature. Plus, rear view of the Galaxy A36 in Awesome Lavender colour. Text on the image shows the brand and model names as well as the words Awesome Intelligence.
        Legal disclaimers: 1,2,3,4

        Slimmer design with a stylish twist

        Make a statement with a mix of minimalism with Galaxy A36 5G. Featuring a clean, linear-grouped camera layout with a premium glass back. Built with a slimmer bezel5Refer to legal disclaimers and flat side frame, offering a slim, stylish feel and finish.

        Four Galaxy A36 5G devices tilted in different directions showing the rear view. The device on the far left and second from the right are tilted toward the right and are Awesome Black in colour. The device on the far right and second from the left are tilted toward the left and are in Awesome Lavender colour.

        Be different, be colourful, be you

        Show up and show out with two distinctive colours4Refer to legal disclaimers. From playful Awesome Lavender to Awesome Black, pick the ideal hue for you.

        Two Galaxy A36 5G devices in Awesome Lavender. One shows the front view, the other shows the camera layout and rear view.
        Legal disclaimer: 4
        Two Galaxy A36 5G devices in Awesome Black. One shows the front view, the other shows the camera layout and rear view.
        Legal disclaimer: 4

        Awesome larger 6.7-inch display for immersive gameplay

        Watch the latest shows on a larger2Refer to legal disclaimers, 6.7-inch6Refer to legal disclaimers FHD+ Super AMOLED display. With a 120Hz refresh rate and increased brightness of 1,200 nits7Refer to legal disclaimers, enjoy smooth scrolling and better visibility8Refer to legal disclaimers, even when outdoors.

        Galaxy A36 5G placed horizontally. Cookie Run Tower of Adventures is onscreen. Game items are randomly placed outside of the screen. Cookie Run: Tower of Adventures logo is on the top right. Text Eye Care Display, SGS performance mark and OLED technology logo are at the bottom.

        Power to perform

        Harness the full power of the Octa-core processor with a robust CPU, GPU and NPU2,9,10Refer to legal disclaimersmade to multitask, play games and stream your favourite shows. Galaxy A36 5G comes with a large vapour chamber to stay cool while handling tasks with ease.

        Galaxy A36 5G placed horizontally. Soccer match is onscreen. Above is Octa-core processor.

        Supercharge your day and the next

        Stay connected throughout the day with the 5,000mAh (typical) battery11Refer to legal disclaimers for details., giving you hours of uninterrupted video playtime. Then, when it's time to power up, quickly recharge with 45W Super Fast Charge12Refer to legal disclaimers for details..

        Galaxy A36 5G can be seen with the lock page onscreen. In the background is a person running, the cityscape, a rooftop during sunset and a telescope on the rooftop pointed toward the night sky.

        Up-to-date privacy protection

        Galaxy A36 5G in a slightly tilted front view. Text 6x OS Upgrades and Security upgrades is onscreen. Chipset-like design is at the bottom.
        Legal disclaimer: 14
        Built for performance with 6x OS upgrades

        Stay up to date with six generations of OS upgrades and six years of security updates to keep your Galaxy A36 5G secure14Refer to legal disclaimers and performing at its best.

        Galaxy A36 5G placed horizontally. Display shows the interior of a smartphone with a processor placed in the centre. Above is the Samsung Knox Vault logo standing upright.
        Legal disclaimers: 2,15,16
        Built for security with Knox Vault

        Safeguard your sensitive data with Samsung Knox Vault for protection2,15,6Refer to legal disclaimers

        Awesome Intelligence

        Front view of Galaxy A36 in Awesome Black colour. Screen shows the Google Circle it features. Plus, rear view of the Galaxy A36 in Awesome Lavender colour.
        Legal disclaimer: 2
        Circle it, Find it

        Simply Circle to Search2,3Refer to legal disclaimers. Just circle the text or object you desire and get search results effortlessly.

        Three photo montage showing a selfie of a woman indoors, a selfie of a man outdoors at night and a woman sitting indoors, reading by a window. A line down the screen splits it into two sections, comparing a low-light shot on the left with a bright-light shot on the right.
        Legal disclaimers: 5,17
        Share your best selfies and portraits

        From dance challenges to flawless portraits, highlight your best side with 12MP resolution. Equipped with an advanced AP and sensor, the front camera captures clear, detailed shots—even in low light5,17Refer to legal disclaimers.

        Improved cameras for more creativity5,17,18,19Refer to legal disclaimers

        The new A36 comes with four cameras - The front camera features the 12MP Selfie Camera. The rear cameras feature the 8MP Ultra Wide angle, 50MP Wide-angle and 5MP Macro Camera.

        Two Galaxy A36 5G devices in Awesome Lavender colour. The front camera features the 12MP Selfie Camera. The rear cameras feature the 8MP Ultra Wide angle, 50MP Wide-angle and 5MP Macro Camera.
        Legal disclaimers: 17,18,19

        Everyday Performance

        Corning® Gorilla® Glass Victus®+20,21Refer to legal disclaimers for details. keep the Awesome design of Galaxy A36 5G looking great. Plus, with IP67 protection22Refer to legal disclaimers for details., the new Galaxy A series can withstand dust and accidental splashes.

        Two Galaxy A36 5G devices. The one on the left is in a slightly tilted front view and shows a glass layer in front of the screen. Text Corning registered Gorilla registered Glass Victus registered plus can be seen between the front and back glass. The device on the right is in a slightly tilted rear view. In the background are splashes of water to indicate durability.
        Legal disclaimers: 2,20,21,22

        Samsung Galaxy Experience23,24Refer to legal disclaimers

        A smartphone lock screen showing Samsung Health Running tracker in the Now Bar at the bottom of the screen, with widgets for Gallery, Daily Activity, Alarm and Weather shown around the screen.
        Legal disclaimer: 25
        All new One UI 7

        With a new intuitive look and upgraded usability, One UI 7 makes Galaxy A36 5G easy to use25Refer to legal disclaimers.

        The left phone's screen lists files and contacts available for sharing, while the right phone displays a notification for an incoming 'Quick Share' transfer with a preview of shared images, Quick Share icon in the centre.
        Legal disclaimer: 26
        Share files in the moment

        Use Quick Share26Refer to legal disclaimers to effortlessly send files between devices within or outside of the Galaxy, including iOS and PCs.

        A smartphone displaying a data transfer process. Around the phone are colourful app icons and a Smart Switch logo.
        Legal disclaimers: 27,28
        Switch effortlessly

        Switching from iOS27,28Refer to legal disclaimers is so easy! Thanks to Smart Switch, you can transfer your photos, videos, contacts and apps effortlessly.

        Better together with Galaxy29Refer to legal disclaimers for details.

        Galaxy Fit3 facing the front. Galaxy A36 5G in rear view. Galaxy Buds FE case open, showing the earbuds in their place.
        Legal disclaimer: 29

        Stay secure, stay stylish30Refer to legal disclaimers for details.

        Two Galaxy A36 phones showing rear view, including triple camera array. Both phones are protected by a Samsung case, one of which has a credit card holder.
        Legal disclaimer: 30

        Legal disclaimers

        1. Basic Samsung Galaxy AI features are free. Future releases may be offered on a paid basis. Different terms may apply for third party AI features.
        2. Image simulated. Actual UX/UI may differ. 
        3. Google is a trademark of Google LLC. Sequences shortened and simulated. Results for illustrative purposes only. Service availability may vary by country, language, device model. Requires internet connection. Users may need to update Android and Google app to the latest version. Works on compatible apps and surfaces. Results may vary depending on visual matches. Accuracy of results is not guaranteed. Works on compatible apps and surfaces, and with ambient music only. Will not identify music coming through headphones or if phone volume is off. Results may vary depending on audio matches. May not work on all visual or audio elements.
        4. Colour availability may vary by country, region or carrier.
        5. When compared against Galaxy A35 5G.
        6. Measured diagonally, the screen size is 6.7" in the full rectangle and 6.5" accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera hole.
        7. 1,200nits at HBM (High Brightness Mode).
        8. Galaxy A36 5G (SM-A366)'s display received Eye Care Certification by SGS based on its ability to reduce the harmful effects of blue light.
        9. Available memory/storage capacity is subject to pre-installed software.
        10. Memory/storage options and availability may vary by country, region or carrier.
        11. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, the number of times charged, and many other factors. Estimated against the average usage profile compiled by UX Connect Research. Independently assessed by UX Connect Research between 2025.01.16-2025.01.27 in UK with pre-release versions of SM-A366 5G under default setting using LTE and 5G Sub6 networks. NOT tested under 5G mmWave Network.
        12. The Wall Charger for Super Fast Charging (45W) sold separately.
        13. Background images generated with Adobe Firefly AI engine.
        14. Availability and timing of Android OS upgrades and security updates may vary by device model and market.
        15. Security features or hardware/software architecture of Samsung Knox Vault on Samsung Galaxy A series smartphones may differ from those on Samsung Galaxy flagship devices including S Series, Z Series, S FE Series smartphones and Tab S Series tablets launched from 2021 onwards.
        16. Availability of Samsung Knox Vault may vary depending on the device model.
        17. Results may vary depending on light condition and/or shooting conditions including multiple subjects, being out of focus or moving subjects.
        18. Actual product may differ from the image shown.
        19. 50MP resolution is available on the Galaxy A36 5G's rear Wide-angle camera only.
        20. Corning® Gorilla® Glass Victus®+ is applied to the front and rear of the device.
        21. Corning® Gorilla® Glass Victus®+ back glass does not include camera glass. Frame does not include volume and side keys or SIM tray.
        22. Galaxy A36 5G is rated as IP67. Based on lab test conditions for submersion in up to one metre of freshwater for up to 30 minutes. Not advised for beach or pool use. Ensure the charging port is dry before charging. Please refer to your device's user manual for further care instructions and limitations.
        23. For more information on Smart Switch and Quick Share, visit Samsung apps.
        24. Available functions may vary depending on the device, country, region, carrier or the version of One UI.
        25. Some functional widgets may require a network connection and/or Samsung Account login. Availability of functions supported within the apps may vary by country.
        26. Available on devices with One UI 2.1 or above, with Android OS version 10.0 (Q) or higher installed. Bluetooth Low Energy and Wi-Fi connection are both required for Quick Share. Supports Galaxy Books, including Qualcomm-based PCs released in 2020 and later, and Windows PCs with Intel Bluetooth/Wi-Fi from other manufacturers. (OS: Windows 10 2004 version or higher, Bluetooth driver: Intel 22.50.02 or higher, Wi-Fi driver: Intel 22.50.07 or higher). Number of devices Quick Share can share to at the same time may vary depending on the Wi-Fi chip hardware of the sharing device. Actual speed may vary depending on device, network condition and user environment. The transferable type, number, capacity and expiry date of files, as well as the number of simultaneous file shares in Private Share may be limited.
        27. Wired transfers from iOS require the receiving device to have Android™ 4.3 or later and the sending device to have iOS 5 or later. Transfers can be completed without a cable through a wireless connection or iCloud. For wireless connections, the receiving device must have Android™ 4.0 or later and the sending device must have iOS 12 or later. iCloud transfers require the receiving device to have Android™ 4.0 or later and the sending device to have iOS 5 or later. Open Smart Switch Mobile in “Settings” on the receiving Galaxy device or download the Smart Switch Mobile app from the Galaxy Store. For wireless transfers, download Smart Switch for iOS from the App Store on your iPhone or iPad. Data, content and apps available for transfer may vary by transmission method. Contacts, gallery, videos, calendars and reminders can be transferred wirelessly from an iOS device.
        28. iOS is a trademark or registered trademark of Cisco in the U.S and other countries.
        29. Galaxy Fit3, Galaxy Buds FE sold separately.
        30. Accessories sold separately.
        Common disclaimers
        • Samsung Account login may be required to use certain Samsung Intelligence Features.
        • Samsung does not make any promises, assurances or guarantees as to the accuracy, completeness or reliability of the output provided by Intelligence Features.
        • Availability of Awesome intelligence features may vary depending on the region/country, OS/One UI version, device model, and phone carrier.
        • Awesome intelligence features will be provided for free until the end of 2025 on supported Samsung Galaxy devices. Different terms may apply for Intelligence Features provided by third parties.
        • Awesome intelligence service may be limited for minors in certain regions with age restrictions over AI usage.

        Summary

        Brand Samsung
        Model Galaxy A36 5G
        Display 6.7 inches
        Storage 128 GB
        Cameras 12 MP
        Battery 5,000 mAh
        RAM 6 GB
        Quick Charging 45W Super Fast Charging
        Operating System Android 15
        Network Support 4GX Yes
        Network Support 5G (SA) Yes
        Network Support 5G (NSA) Yes
        Fingerprint Sensor Optical In-display Fingerprint

        Features

        Other Sensors Face recognition
        Fingerprint Sensor Optical In-display Fingerprint

        Performance

        Chipset Qualcomm SM6475
        RAM 6 GB

        Design

        Width 78.2 mm
        Height 162.9 mm
        Thickness 7.4 mm
        Weight 195 grams
        Waterproof Rating IP67

        Display

        Display Type Super AMOLED
        Pixel Density 385 ppi
        Screen Size 6.7 inches
        Screen Resolution 385 pixels

        Storage

        User Available Storage 128 GB

        Camera

        Front Camera 12MP FF (F2.2, 1.12µm)
        Rear Camera 50MP (Wide), 8MP (Ultra Wide), 5MP (Macro)

        Battery

        Quick Charging 45W Super Fast Charging
        Capacity 5,000 mAh
        Talktime Up to 43 hours

        Connectivity

        Wi-Fi 802.11 a/b/g/n/ac/ax
        Bluetooth Yes
        Bluetooth Version v5.4
        USB Type C
        NFC Yes
        SAR Value Head: 0.525W/Kg Body: 1.293W/Kg
        3G Network B1(2100), B2(1900), B4(AWS), B5(850), B8(900)
        4G Network B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B17(700), B20(800), B25(1900), B26(850), B28(700), B32(1500), B66(AWS-3), B38(2600), B40(2300), B41(2500)
        5G Network N1(2100), N3(1800), N5(850), N7(2600), N8(900), N20(800), N28(700), N66(AWS-3), N38(2600), N40(2300), N41(2500), N77(3700), N78(3500)
        eSIM Yes
        Dual SIM Physical sim + esim
        Satellite Messaging Compatible
        Telstra Blue Tick Yes

        This device also has a range of leading accessibility features. View accessibility features on GARI (opens new tab).

        • Quick start guide 
        • Ejection Pin 
        • USB Cable 
        • Warranty
        • Samsung Care

        Plan prices

        Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.

        Promo codes

        To redeem a promotional promo code, choose an eligible product or plan and add it to your cart to start the checkout process. In cart review, enter the promo code. You have three attempts to enter. If you exceed this, the promo code will be invalid. Once you add the promo code, your cart will display the discounted price. Roll onto Telstra’s standard month-to-month price after six months unless you change or cancel beforehand.

        Telstra 5G

        Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G. Check coverage map.

        Telstra Satellite Messaging

        To use Telstra Satellite Messaging, you need: 

        1. a compatible phone with the latest software,
        2. a Telstra Upfront Mobile Plan, and
        3. to be located outdoors within our satellite network with a clear view of the sky.  

        Our satellite network will extend beyond the range of our mobile network to most outdoor areas on mainland Australia and Tasmania, excluding the Australian Radio Quiet Zone in Western Australia and remote offshore territories and islands of Australia. 

        Telstra Satellite Messaging is not designed to be an emergency service, as you cannot text Australian emergency responders directly. If you intend to visit remote regions, it is always recommended to plan ahead and take extra precautions in the case of an emergency.

        Telstra Satellite Messaging is an intermittent service, so the experience of sending and receiving a message is different than via mobile connection.  Some messages may take a few minutes or longer to send and receive, depending on location, device and availability of satellites. 

        Telstra Satellite Messaging cannot be used to:

        • receive one-way messages (such as emergency broadcast messages)
        • send or receive MMS
        • send or receive instant messages that require the internet such as WhatsApp or RCS messages
        • make or receive voice or video calls
        • access data
        • send or receive messages overseas

        4GX

        The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G. Check coverage map.

        Outside 4GX areas, you will switch to our fastest available 4G speed. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

        Plan speeds

        Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map.

        Data usage

        This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

        Compatible handset

        Compatible Telstra mobile network handset required. Check your device's compatibility.

        Device Payment Contract (DPC)

        You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts still apply to cancelled orders bought on repayment.

        Talk, text and data

        Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.

        International Calling Pack

        30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations. View eligible destinations here.

        International roaming

        The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 80 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

        If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

        Telstra Plus upgrade

        The Telstra Plus upgrade will not be available to new or existing customers from 11 December 2025. You're eligible for the Telstra Plus upgrade if you’re an existing Telstra Plus member or if you sign up to Telstra Plus and are on an Essential or Premium mobile plan. Customers who are eligible for the Telstra Plus upgrade before 11 December will have the upgrade applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous year’s spend.

        Cancelling your plan

        If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.

        Changes to your plan

        Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

        Trade-In

        Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront Plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect.

        Devices on Telstra Mobile Lease Plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment.

        Credit will be applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile Plans. For more details visit the Telstra Trade-In page

        Telstra Plus

        To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.

         

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        Call our local team or visit your local store. Plus, the My Telstra app makes it easier to manage your account with in-app messaging and in-store appointment booking.  

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        Doing the right thing - for our customers, our people and for the environment.

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        You can’t add a new device with the customer’s current plan via an outbound sale right now. The customer can visit Telstra.com to complete this purchase themselves.

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        /mth
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        It costs $[buyoutAmount] to buy out your current device.

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        What are my options?
        You can buyout your device now or wait until [nextRedemptionAllowedDate] to redeem Upgrade & Protect on your damaged device.

        Upgrade & Protect active on this device
        You can upgrade this device by paying a redemption fee (between $0 and $249 depending on device condition and time left on contract). Subject to our standard credit assessment.

        Alternatively, keep this device by paying the buyout fee.

        The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device.

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        Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible. 

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        2. If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory.

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        Try again later.

        Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:

        1. Go to Settings > Scroll to Face ID & Passcode.
        2. Enter your device passcode
        3. Scroll to Stolen Device Protection and turn it off
        4. Go back to Settings > Select your Name > Select Find My
        5. Turn off Find My [iPhone or iPad]
        6. Restart the order

        Contact us if this issue persists.

        Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.

        $[redemptionFee] estimated redemption fee

        Subject to:
        1. a credit assessment; and
        2. re-assessment of device once it’s returned.

        You'll keep your current device

        It costs $[buyoutAmount] to buy out your current device.

        This cost covers the [remainingMonths] months left on your repayment term.
        Contact us Contact us Contact us Contact us

        Current device

        Your Upgrade & Protect subscription
        You can't redeem Upgrade & Protect for mobile broadband devices.

        Your options are:

        • Get a new plan for your mobile broadband device and keep your Upgrade & Protect subscription on your existing plan; or
        • Buy out your current device and swap the mobile broadband device into your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.

        You'll keep your current device

        $[buyoutAmount] buyout fee
        This cost covers the [remainingMonths] months left on your repayment term

        You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

        Create a new account

        Looks like you don’t have an eligible plan

        You may be on an older plan. To add a new device on repayment you’ll need to switch to an Upfront Mobile Plan. Need help? Message us

        Order stopped

        You have no eligible services that can be upgraded. Please message us or get a new plan.
        Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
        Message us or visit us in store to update this service.
        This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
        This is a MICA service. Go to Console to migrate it.
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        • Basic

          50GB for $70/mth
          , Slide 1 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
        • Essential

          180GB for $80/mth
          , Slide 2 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
          • Add on and save. Explore Bundle Plans
        • Premium

          300GB for $99/mth
          , Slide 3 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
          • Add on and save. Explore Bundle Plans

        Add peace of mind to your new device

        Want to be able to upgrade to the latest model, even if you haven't finished paying for this one? Or are you worried about damaging your device or smashing the screen? Don’t stress! We’ve got your back.

        Upgrade & Protect

        Upgrade & Protect allows you to upgrade to the latest model before your repayment term ends, swap a damaged device or replace a smashed screen.

        • Must be added at time of device purchase 
        • Redeeming this service will be subject to our standard credit assessment 
        • There’s a limit of two damaged device upgrades or screen replacements per year 
        • Damage and redemption fees may apply 
        • Lost and stolen devices are not covered 
        • You can cancel at any time for free. You won’t be able to add it on after the order is placed 
        • Refer to the Critical Information Summary  for more details
        • Upgrade & Protect is $15 per month.

        Review your selections

        By continuing, you’re committing to:

        • Paying for the device for every month of your chosen payment term.

        • Paying out your device as a one-off payment, if you cancel your repayment option.

        • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

        By continuing, you’re committing to:

        • Paying for the device for every month of your chosen payment term.

        • Paying out your device as a one-off payment, if you cancel your repayment option.

        • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

        Buyout fee

        We'll send you an invoice to pay later


        one off

        Redemption fee - estimation only


        one off

        Add a plan

        Select a plan
        Change

        Choose a plan to use

        Choose a plan

        What you'll pay

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