We block millions of cyber threats every day

Why security matters more than ever

Cyber crime is on the rise and Australians are increasingly concerned about being scammed. Scam calls, fake SMS messages and malicious websites are becoming more sophisticated and more frequent.

Key facts:

• 93% of Australians are worried about being scammed.
• Aussies lose $5,200 every minute to cyber crime. That's nearly $3 billion a year.
• Scamwatch received over 300,000 scam reports in 2024, with phishing and identity theft among the most common.
• Security isn't optional anymore - it's essential.

That's why we're actively protecting our customers against digital threats, helping to keep you safe every time you connect.
 

How Telstra helps protect you every day

Telstra is more than Australia’s largest mobile network. We’re also deeply invested in helping keep our customers safer online, blocking millions of cyber threats every day.

My Telstra app: security in your pocket

The My Telstra app makes managing your mobile and security effortless.

You can:

• check your account activity anytime, anywhere
• add additional device security with just a few taps
• sign in more safely using 2-step verification
• access your mobile protection tools and scam alerts in one place.

Download the MyTelstra App
 

Cleaner Pipes helps stop threats before they reach you

Our Cleaner Pipes initiative helps keep your phone and internet safer by blocking threats before they reach you. 

In 2024, we blocked on average:

• 11 million scam calls and 15 million scam SMS every month
• tens of millions of malicious websites from loading
• tens of millions of suspicious BigPond emails monthly.

About our Cleaner Pipes initiative
 

Scam Protect is your built-in scam shield

Telstra Scam Protect is a free feature automatically activated on Telstra mobile services:

• shows warning messages for suspicious calls
• detects fake numbers pretending to be local
• nothing to install and no need to configure settings.

Since launch, Scam Protect has flagged over 100 million scam calls. That's more than 80 suspicous calls every minute. 

Learn more about Scam Protect
 

Device Security Essentials offers free protection for your phone

Device Security Essentials, powered by McAfee, is available to over 9 million Telstra consumer and small business mobile customers:

• free tool in the My Telstra app
• scans for viruses and unsafe apps
• protects your mobile from phishing attempts and other online threats.

Explore Device Security Essentials
 

Add on Device Security for extra protection

Our Device Security add-on lets you protect up to 10 devices with advanced tools like:

• identity monitoring
• secure VPN
• safe browsing across all devices.

This option is available for a small monthly fee and is ideal for families or small businesses.

Add on Telstra Device Security
 

Cyber security for businesses

Cyber threats don’t just target individuals, they affect businesses of all sizes. From phishing attacks to data breaches, the risks are real and growing.

We offer tailored cyber security solutions to help protect your business, your customers and your reputation.

Explore Telstra cyber security for business
 

Real-time protection from scams and identity fraud

Telstra has partnered with Quantium and Commonwealth Bank to develop:

• Scam Indicator – detects high-risk scam situations in real time.
• Fraud Indicator – monitors for identity theft and fraudulent account activity.

How we help protect you from fraud and scams
 

What you can do to stay safer

Cyber security is a team effort. We work hard to monitor our networks but you can also take action to help ensure your data stays private.

Here are simple steps you can take:

• Enable two-step verification on your accounts.
• Use a password manager to create strong, unique passwords.
• Keep your software and apps updated.
• Report suspicious calls, messages or emails.
• Stay informed about active scams.