Protect your data from millions of cyber threats

Every day, Telstra helps protect millions of Australians by stopping scam calls, fake messages and dangerous websites before they reach your phone or device.

4 minute read

Good phone security is in your hands

According to Scamwatch, Australians lose $5,200 every minute to cyber crime. Scam calls, fake SMS messages and malicious websites are only getting more convincing. 

Here's what we're doing about it:

  • Managing your security in the My Telstra app
  • Protecting your phone with Device Security Essentials
  • Blocking threats at the network level with Cleaner Pipes
  • Stopping scams with Scam Protect
  • Sharing simple steps to help you stay safer
  • Supporting businesses with cyber security solutions
  • Detecting scams and fraud in real time

 

 

How to protect your data with Telstra

Telstra is more than Australia’s largest mobile network. We’re also deeply invested in helping keep our customers safer online, blocking millions of cyber threats every day.

 

My Telstra app: security in your pocket

The My Telstra app makes managing your mobile and security effortless.

You can:

  • Check your account activity anytime, anywhere
  • Add additional device security with just a few taps
  • Sign in more safely using 2-step verification
  • Access your mobile protection tools and scam alerts in one place.

Download the MyTelstra App

 

Device Security Essentials offers free protection for your phone

Device Security Essentials, powered by McAfee, is available to over 9 million Telstra consumer and small business mobile customers:

  • Free tool in the My Telstra app
  • Scans for viruses and unsafe apps
  • Protects your mobile from phishing attempts and other online threats.

Explore Device Security Essentials

Want to protect more devices? Our Device Security add-on lets you protect up to 10 devices with advanced tools like:

  • Identity monitoring
  • Secure VPN
  • Safe browsing across all devices.

This option is available for a small monthly fee and is ideal for families or small businesses.

Add on Telstra Device Security

 

Cleaner Pipes helps stop threats before they reach you

Cleaner Pipes is a network level security initiative that blocks malicious sites and cyber threats to help protect you from scams and data theft before they reach your devices.

In 2024, we blocked on average:

  • 11 million scam calls and 15 million scam SMS every month
  • Tens of millions of malicious websites from loading
  • Tens of millions of suspicious BigPond emails monthly.

About our Cleaner Pipes initiative

 

Scam Protect is your built-in scam shield

Telstra Scam Protect is a free feature automatically activated on Telstra mobile services:

  • Shows warning messages for suspicious calls
  • Detects fake numbers pretending to be local
  • Nothing to install and no need to configure settings.

Since launch, Scam Protect has flagged over 100 million scam calls. That's more than 80 suspicous calls every minute. 

Learn more about Scam Protect

 

What you can do to stay safer

Cyber security is a team effort. We work hard to monitor our networks but you can also take action to help ensure your data stays private.

Here are simple steps you can take:

Cyber security for businesses

Cyber threats don’t just target individuals, they affect businesses of all sizes. From phishing attacks to data breaches, the risks are real and growing.

We offer tailored cyber security solutions to help protect your business, your customers and your reputation.

Explore Telstra cyber security for business

Real-time protection from scams and identity fraud

Telstra has partnered with Quantium and Commonwealth Bank to develop:

  • Scam Indicator – detects high-risk scam situations in real time.
  • Fraud Indicator – monitors for identity theft and fraudulent account activity.

How we help protect you from fraud and scams

Stay protected from cyber threats

Join millions of Australians who trust Telstra to help keep them safe online. From scam alerts to mobile protection, we’re committed to helping you stay secure every time you connect.

Explore our Cyber Security Hub

Explore more on this topic

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