How does it work?
Upgrade & Protect lets you upgrade your phone or tablet on an eligible device repayment arrangement.
Subject to our usual credit criteria, you can upgrade as often as you want during your repayment term if your device is returned in good condition, or twice every 12 months if it’s damaged, so long as you take up an eligible new phone or tablet on a device repayment arrangement with an eligible plan. Redemption fees apply, and you may be required to make an upfront payment towards the cost of the device as part of your device repayment arrangement.
Upgrade & Protect can only be added when taking up an eligible device repayment arrangement with an upfront plan.
Add it on for $15/mth
Upgrade & Protect can only be added on when purchasing a new device on a 12, 24 or 36-month repayment term with an Upfront Mobile or Data plan. It can’t be added on later. You can cancel Upgrade & Protect anytime.
Upgrade in good condition for $99
Want to upgrade in the first 6 months of your 12-month repayment term, or before the last 12 months of your 24 or 36-month repayment term? Pay a $99 redemption fee when you return your device in good working order and take up a new device on repayment with a month-to-month plan.
$0 redemption fee in the last 6 or 12 months
When you return your device in good working order in the last 6 months of your 12-month repayment term, or in the last 12 months of your 24 or 36-month repayment term, and upgrade to a new device on repayment with an eligible plan, we’ll waive the redemption fee.
Broken device? Upgrade for $249
If you return a damaged device at any time during your repayment term, you’ll pay a $249 redemption fee to upgrade to a new device on repayment with a month-to-month plan. You can make two damaged device upgrades per service every 12 months.
Things you need to know
Available for $15 per month at the time you purchase an eligible device on an eligible plan.
Upgrade redemptions can be made during the current device payment contract term by returning the device to our second-hand device vendor, paying applicable redemption fees (determined based on the condition of the return device) and purchasing an upgrade or replacement device on a new, eligible device payment contract with an eligible plan.
The charges for the cost of the redemption will be issued via a Pay It Later invoice. The cost for the new device will be charged to your AutoPay payment method. Limit of two damaged device return redemptions per service per 12 months. Excludes lost/stolen devices.
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