Telstra TV

Showing 14 articles

• Get started with the Foxtel app

• Troubleshooting the Foxtel app

• Access Mobile Foxtel or the Foxtel app

• Everything you need to know about the Foxtel app

• Remove your Apple Music Subscription

• How to manage your Foxtel subscription online

• Start using BigPond Movies

• Set up my Telstra TV™

• Activate my Telstra TV™

• Using my Telstra TV™

• How to watch a video or listen to music from an external source

• Understand Telstra TV™ data use

  Telstra TV uses your internet connection. Ensure that your broadband internet plan is appropriate for the amount of data you may use. Below is a guide to help you understand how much data you may use on Telstra TV.

  How much data might I use with Telstra TV™?

  Streaming 10 hours of TV or movies per week:

  Video quality	Typical data used	Data used per week	Data used per month
  Typical Low definition	300MB per hour	3 GB	13.2 GB
  Typical Standard definition	700MB per hour	7 GB	30.8 GB
  Typical HD	3GB per hour	30 GB	132 GB

  Telstra TV usage will count towards your home broadband data allowance. Unmetered apps, such as BigPond Movies, won’t count towards your data allowance on most Telstra Home Broadband connections at home.

  View your data usage on your smartphone or tablet with the Telstra 24x7® App, or online with My Account.

  Telstra Unmetered and Telstra TV™ usage

  Some Apps are marked ‘Telstra Unmetered’ or ‘BigPond Unmetered’ meaning data used by these apps won’t count towards your monthly data usage allowance when used at home. Telstra Air® usage is metered and will count towards your broadband allowance.

  Need more information regarding Telstra Unmetered

  

  Exceeding your monthly broadband data allowance

  If you’ve exceeded your monthly broadband data allowance and your internet has slowed, you can request our Home Broadband Three for Free Data Top-Up.

  Alternatively, you can increase your broadband allowance.

  Was this helpful?

  Yes it was, thank you No, I still need help

  Thank you for your feedback

  Thank you for your feedback. We have submitted your suggestion.

  Please tell us why ------------- Select ---------------- It doesn't address what I needed help with The information is wrong I don't understand it There's too much to read If you have any other feedback about this answer (no account info, please), let us know below:

  Submit Cancel

  Still need to get in touch?

  Contact Us Ask CrowdSupport®

• My Telstra TV™ isn’t starting up

• My Telstra TV™ says ‘Connection Dropped’ when I try to activate

• My Telstra TV™ is freezing

• Lost or stolen Telstra TV™

• Deactivate a Telstra TV™ through factory reset

• Register and Setup T-Box

• Sign up to Apple Music

• Manage my Apple Music service

• My Apple Music subscription

• Connect multiple T-Box devices to a Home Network

• Order and view events from Main Event on Foxtel from Telstra

• Suspend Foxtel service

• Apple Music payments and billing

• Apple Music privacy

• Contact Foxtel support

• Fix T-Box remote control problems

• Get Foxtel from Telstra by itself or add it to an eligible bundle

• Get Foxtel on T-Box

• Hide channels on T-Box

• My Media on T-Box

• T-Box Catch Up TV

• Sign up for BigPond Movies on T-Box

• T-Box supported file formats

• T-Box Remote App

• How data-free music streaming with Apple Music works

• Troubleshooting on your T-Box

• Use BigPond Video with T-Box

• I can’t see my activation code

• Why doesn’t my Telstra TV™ have a power button?

• My Telstra TV bonus offers

• How to find movies or TV shows using Telstra TV® Search