Get help using Fetch

Fetch Mini

Fetch Mini doesn't have the ability to record content. However, you can pause a TV program you're watching. If you leave the channel paused, it will automatically go back to playing live after 15 minutes.

You can also use the reverse EPG to watch shows you’ve missed. Open the TV Guide and press the left arrow on your remote to move to the left of the channel logos. Programs available to re-watch have a play icon.

Fetch Mighty

The Fetch Mighty can record up to six channels whilst you watch a seventh. Each of the three recording tuners can record two free-to-air channels from the same channel family at the same time.

It can also pause and rewind TV. When you start watching a channel, the Fetch Mighty automatically stores the channel for up to 3 hours. You can use your Fetch remote to pause, rewind and fast-forward as much as you like within this time, as long as you stay on the same channel. You can see the Pause Live TV ‘buffer’ as a progress bar below the program information.

You can reset your Parental PIN in the My Telstra app:

1. Go to Services
2. Select your Fetch service
3. Select Reset your Parental PIN.

You can set your favourite channels to appear at the top of your TV Guide.

To add a favourite channel, highlight the channel in the guide and press the yellow button on your remote. You’ll see a yellow bar added next to the channel. It will then appear at the top of the guide and in its usual position.

You can also create favourite channels at Menu > Settings > Channels > Manage and tick Favourite.

To hide a channel, go to Menu > Settings > Channels > Manage and tick Hide.

My Media Hub lets you play your own music, videos, and photos on your TV from a USB Device, or from a compatible PC or Mac on your home network.

Refer to the relevant My Media Hub Quick Start Guide from the Fetch User Guides for more information.

Good to know: My Media Hub is not available on the Fetch Mini (model number HY4424).

If you’re a Telstra Plus member, you can use your Telstra Plus points on your Fetch box to rent or buy selected movies and shows. To do this, follow these steps:

1. Go to Menu > Movies > Store or Menu > Shows > Store on your Fetch box
2. Select the title you wish to buy or rent and follow the prompts to buy or rent.
3. In the purchase options, you can view the number of points available and the required points or dollar amount for renting or buying a title.
4. You have the flexibility to use points or dollars for the transaction.

Some titles in the Store may not be purchased using points, and if you have any Movie Rental Credits available, you must use them before you can use points to rent movies on Fetch. Currently, Telstra Plus points can only be redeemed on the Fetch box, not when renting or buying through the Fetch Mobi app.

To view your Telstra Plus points on your Fetch box, go to Menu > Settings > Telstra Plus.

Not a Telstra Plus member yet? To sign up or find out more, visit Telstra Plus. After signing up, allow up to two hours for your membership to be reflected on your Fetch box.

To turn captions and subtitles on or off:

• With Remote 1 or 2, press the TEXT button to turn text on or off.
• With Remote 3, press the 123... button to turn on remote lights, then the Info/Text button.
• With Remote 4 or 5, press the Text button.

Fetch includes closed captions on most channels.

All new movies added to Fetch have subtitles, and we’re working on adding more. All Movie Box movies have subtitles available.

The largest, most popular shows also have subtitles as they’re added to Fetch, and we’re working on adding more. Most TV Store content doesn’t currently have subtitles.

The My Stuff area on the main menu is where you can easily access content you watched, recorded, favourited, or purchased.

There are several options available within My Stuff:

• The Continue Watching carousel displays your recordings, TV apps, and movies and shows from the store. Select a show to quickly pick up where you left off.
• New Seasons and Episodes automatically updates when there's a new season or episode of a show you watched previously.
• Recent Recordings automatically updates with your newest recordings for quick access. Or you can go to the Recordings, Scheduled, and Priority areas to find and manage all your recordings.
• The My Netflix and other app carousels display the content you last watched on streaming apps. The order changes based on the apps you recently used on Fetch.
• The Recently Used carousel displays streaming apps you used for which we don't have personalised content, plus your recently used TV apps.
• In the My Purchases & Rentals carousel, you'll find your most recent movie and show purchases. Or, you can go to My Shows and My Movies to access your recorded, purchased, and favourited titles.
• Free TV Apps provides quick access to TV apps such as ABC iview and SBS On Demand.

Good to know: Personalised content is made available by the streaming app provider. Currently, Fetch receives feeds from Netflix, Paramount+, Prime Video, but not from Stan, Apple TV+, Disney+, BritBox, DocPlay, Hayu, YouTube, Vevo, Plex, Spotify, TikTok, Twitch, or NBA: Live Games & Scores.