Get help with Nintendo Switch

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    How do I set up my new Nintendo Switch?

    You can use the Nintendo Switch First-Time Setup and Connection guide for step-by-step instructions on how to set up your new console.

    Nintendo Support offers a range of additional support, from health and safety manuals, to answering frequently asked questions about Nintendo Switch Online.

    How do I get games for my Nintendo?

    To get games for your Nintendo Switch, you have two options: you can buy physical discs from a range of retailers or download them digitally.

    To purchase games online, visit Nintendo Games.

    Who do I contact for technical support? 

    For technical support for your Switch console, you can explore Nintendo Support for set-up, troubleshooting and manuals.

    To contact Nintendo directly, use your Nintendo Account and select the chat icon during normal business hours.

    If you're experiencing outages or connection issues with your Telstra home internet, you can sign in to My Telstra or contact us for technical support and more troubleshooting tips.

    What parental controls does Nintendo offer customers?

    Nintendo have parental options in place. To find out more, visit Nintendo’s preset parental control restriction levels.

    My Nintendo Switch isn't working (it freezes or won't turn on), who should I contact for support and warranty enquiries?

    Our products, including Nintendo Switch, have a manufacturer’s warranty which covers manufacturing faults with the product on particular terms set by the manufacturer. You’ll usually be entitled to a replacement or repair of your product if a manufacturing fault happens during the term of the manufacturer’s warranty period. Visit Nintendo Manufacturer's Warranty for more information.

    Consumer Guarantees

    For products you buy from us, you also have legal rights known as Consumer Guarantees. This includes a guarantee that those products will be fit for purpose, safe, durable, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost. Consumer guarantees apply regardless of any manufacturer’s warranty or Telstra policies and can apply even after the manufacturer’s warranty has ended.

    If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Learn more about your consumer rights, warranties and faulty products.

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