Troubleshooting your Telstra TV

To connect your Telstra TV to the internet:

Connect via Wi-Fi:

  1. Use your Telstra TV remote to select Wi-Fi connection
  2. Select your home Wi-Fi network from the list 
  3. Press OK on your Telstra TV remote control 
  4. Enter your Wi-Fi password, if required

Forgot your Wi-Fi password? 

 

Good to know: The layout of your home may affect Wi-Fi performance. For tips on how to improve it, read our article on maximising Wi-Fi performance

 

Connect via Ethernet cable:

  1. Connect your Telstra TV to your modem with an Ethernet cable 
  2. Use your Telstra TV remote to select Wired (Ethernet) connection 
  3. Press OK on your Telstra TV remote control.

 

What’s an Ethernet cable?

An Ethernet cable is the type of cable that connects your modem to the wall socket. We don’t supply an Ethernet cable with your Telstra TV.

 

Need more help?

Watch our video on How to troubleshoot apps on the Telstra TV

 

 

 

Still need to get in touch

My Telstra app

Help made easy with the My Telstra app.

Download today
Contact us

Prefer to chat to someone? We're here to answer your questions.

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7.

View Platinum services
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum