Telstra TV

Showing 35 articles

• How to disable external control protocol

• Why is my Telstra TV unable to find any channels?

• What if I can’t pair my Telstra TV to the Telstra TV app?

• Troubleshooting your Telstra TV

  Troubleshooting your Telstra TV^®

  What if I can’t see my activation code?

  1. Unplug your Telstra TV
  2. Wait 30 seconds then plug it in again. This will reboot the Telstra TV and restart activation.
  3. Follow the Guided Setup.

  Still can’t see the activation code? Contact us.

  Can I change the screen resolution setting on my Telstra TV?

  Yes. Your Telstra TV will recommend a screen resolution during set up. You can select the recommended resolution or manually select another resolution if you’d prefer. Here’s how:

  1. Press the Home button
  2. Select Settings
  3. Select Display Type
  4. Choose the screen resolution you would like.

  Why can’t I see any program information on the TV Guide on my Telstra TV?

  You may not be connected to the internet. Without an internet connection, the TV Guide will get information for the channel you’re viewing from the free-to-air broadcaster.

  What if my Telstra TV says it’s not on a Telstra broadband network?

  Some of the features of the Telstra TV are exclusive to Telstra broadband customers. If your Telstra TV isn’t connected to a Telstra broadband service you won’t be able to use features like the home screen, search and live TV.

  Find out about our Telstra broadband plans.

  What should I do if I get the error message ‘Your Telstra TV is disabled’?

  Hold the Reset button on the bottom of your Telstra TV for 20 seconds to perform a factory reset. Then try to activate your device again.

  Still getting the error message?

  Call 13 22 00 and say ‘Telstra TV’.   

  Who do I contact about a problem with a subscription on my Telstra TV?

  You need to contact the app provider.

  Need more help?

  Watch our video on How to troubleshoot apps on the Telstra TV^®

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• Why do I need to connect my antenna cable?

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• Why do I see an error message ‘A Telstra broadband connection is required’?

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• My Telstra TV chose a screen resolution that isn’t correct for my TV.
  How can I change it?

• What should I do if I get a HDCP error?

• What should I do if I get the error message ‘Your Telstra TV is disabled’?

• My TV antenna cable is plugged in but the channel scan won’t find any channels

• I can see additional channels or channels are missing

• I can’t see any program information when I bring up the TV Guide

• How do I enable Parental Controls for live TV?

• How do I turn on closed captions on my Telstra TV?

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• What do I do if the video speed keeps buffering?

• Who do I contact if I have a problem with one of my subscriptions?

• My remote control isn’t working

• How do I turn off my Telstra TV?

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• Setting up my Telstra TV

• How do I activate my Telstra TV^®?

• How do I add or remove an app on my Telstra TV^®?

• Can I play shows and music from a hard drive or USB stick on my Telstra TV®?

• How much data does a Telstra TV^® use?

• What should I do if my Telstra TV^® won’t turn on?

• My Telstra TV says ‘Connection Dropped’ when I try to activate

• My Telstra TV is freezing

• How do I reset my Telstra TV^®?

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