Telstra TV

Showing 14 articles

• Get started with the Foxtel app

• Troubleshooting the Foxtel app

• Access Mobile Foxtel or the Foxtel app

• Everything you need to know about the Foxtel app

• Remove your Apple Music Subscription

• My Telstra TV bonus offers

• How to find movies or TV shows using Telstra TV® Search

• Set up my Telstra TV™

• Activate my Telstra TV™

• Using my Telstra TV™

• How to watch a video or listen to music from an external source

• Understand Telstra TV™ data use

• My Telstra TV™ isn’t starting up

• My Telstra TV™ says ‘Connection Dropped’ when I try to activate

• My Telstra TV™ is freezing

  If your Telstra TV is freezing or slowing down, there might be a problem with your internet speed, or your internet connection.

  Internet speed requirements for Telstra TV™ streaming

  <0.5 Megabits/sec	1.5 Megabits/sec	3.5 Megabits/sec	5 Megabits/sec
  Insufficient speed	Recommended Minimum speed	Recommended for Standard Definition	Recommended for High Definition

   

  To test your internet speed please click here.

   

  If your Telstra TV continues to stream slowly/poorly:

  1. Make sure all cords are plugged in correctly
  2. Turn your modem off and wait 30 seconds then turn it on again
  3. Check you’ve not exceeded your monthly broadband data allowance. View your data usage on your smartphone or tablet with theTelstra 24x7® App or online with My Account.

  If you’ve exceeded your monthly broadband data allowance, you can request our Home Broadband Three for Free Data Top-Up.

  If you still can’t fix your issue try our broadband troubleshooting tool to help diagnose and fix common broadband problems.

  Was this helpful?

  Yes it was, thank you No, I still need help

  Thank you for your feedback

  Thank you for your feedback. We have submitted your suggestion.

  Please tell us why ------------- Select ---------------- It doesn't address what I needed help with The information is wrong I don't understand it There's too much to read If you have any other feedback about this answer (no account info, please), let us know below:

  Submit Cancel

  Still need to get in touch?

  Contact Us Ask CrowdSupport®

• Lost or stolen Telstra TV™

• Deactivate a Telstra TV™ through factory reset

• Register and Setup T-Box

• Sign up to Apple Music

• Manage my Apple Music service

• My Apple Music subscription

• Connect multiple T-Box devices to a Home Network

• Order and view events from Main Event on Foxtel from Telstra

• Suspend Foxtel service

• Apple Music payments and billing

• Apple Music privacy

• Contact Foxtel support

• Fix T-Box remote control problems

• Get Foxtel from Telstra by itself or add it to an eligible bundle

• Get Foxtel on T-Box

• Hide channels on T-Box

• My Media on T-Box

• T-Box Catch Up TV

• Sign up for BigPond Movies on T-Box

• T-Box supported file formats

• T-Box Remote App

• How data-free music streaming with Apple Music works

• Troubleshooting on your T-Box

• Use BigPond Video with T-Box

• I can’t see my activation code

• Why doesn’t my Telstra TV™ have a power button?

• How to manage your Foxtel subscription online

• Start using BigPond Movies