This article explains what to look for if your Telstra TV is freezing or slowing down.

1. Check your internet connection
   • Make sure all your cords are plugged in correctly
   • Turn your modem off, wait 30 seconds then turn it on again
2. Check your internet speed
   • To find out how fast your internet is right now, open a browser on your computer and use the Telstra speed test.
   • Check to see if there is anything that may be slowing it down.
3. Check if you’ve gone over your data allowance
   • View your data usage on your smartphone or tablet with the Telstra 24x7® App 
   • View your data usage online with Telstra 24x7 My Account

What if I’ve gone over my data allowance on my Telstra home broadband service?

If you need more data for your Telstra home broadband service you can:

• Request our Home Broadband Three for Free Data Top-Up to three times a year
• Considering increase your monthly data allowance by signing up for a new Broadband plan

Still having trouble?

If you still can’t fix your problem try our broadband troubleshooting tool.

If the steps above have not resolved this error, please call 13 22 00 and say ‘Telstra TV’.