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If you’ve already got Foxtel, you can upgrade to a new set top box. Follow the steps here to order yours online via Telstra 24x7 My Account.

To upgrade your set top box online:

  1. Log into Telstra 24x7 My Account
  2. Select the Plans & Usage tab 
  3. Select Foxtel from Telstra 
  4. Select the Set Top Box & Accessories tab
  5. Under ‘My Set Top Box’, select Upgrade
  6. Select the set top-box you want
  7. Review your order details
  8. Select Confirm.

Can I install the Foxtel set-top box myself?

It depends where you are and the type of equipment involved. This will be sorted out when you order. If it looks like you can self-install, we’ll send you a self-install kit via registered post. 

What if I can’t install the set-top box myself?

Call 13 22 00 to arrange a technician visit. 

What do I do with my old set-top box?

We’ll send you a pre-paid satchel to put your old set-top box in and post back to us. If you have a Foxtel Technician come out to do the installation, he will take the old set-top box with him.





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