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Showing 17 articles

• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Using your home phone on an nbn™ connection during a power outage

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• What happens when the nbn co technician comes to set up my nbn™ connection

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• Information about your cable internet usage meter

• What is Telstra Broadband Protect?

• I've ordered Telstra Home Broadband. What happens next?

• What do I need to know about a technician is installing my home broadband?

• What do I need to know about self-installation?

• How much data can I use at Telstra Air Hotspots

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Set up Telstra ADSL T-Gateway or Telstra Gateway Max modems

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• Set up your Cable Telstra Gateway Max modem

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

• How do I view my Telstra Pre-Paid Mobile Broadband usage?

• How to find or change your Wi-Fi network name and key

• Manage your broadband data usage

• Pre-Paid Mobile Broadband user guides

• BigPond unmetered sites

• How to set up your ADSL for non-Telstra (BYO) modems

• Access Fon Spots overseas

• BigPond standard settings

• Change your Telstra bundle or Telstra broadband plan

  Changing your Telstra Bundle or Broadband plan

  1. To change your Telstra Bundle online visit our Bundles page, where you can compare all our bundled home phone, internet and entertainment options.
     
     To change your Telstra Broadband plan online visit our Home Broadband page, where you can compare all our home broadband plans.
     
     Please note that you may incur an early termination charge for changing your bundle or plan. Check your contract details for any applicable early termination charges
     
     
  2. Check the technology available at your premises by entering your address in the field. Depending on where you live, your place will be connected by a different technology type, e.g. via nbn™, Cable or ADSL technology.
     
     
  3. Once we’ve identified the best available technology for you, click the 'View bundles' button to view the bundle/plan options.
     
     
  4. Choose the new bundle you want by selecting the 'Buy Now' button to provide your details and we’ll take care of any changes necessary.

   

  Related articles

  • Home Broadband Three for Free data top-ups
  • Manage your broadband data usage

   

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• Disconnect or cancel Telstra Air

• How Telstra Broadband Protect safeguards your computer and devices

• How do the BigPond Unmetered sites work?

• How to use Anti-Virus Plus Security and Safe-Browser software

• How to use Network Protection

• How to use Parental Controls and Homework Time

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• What do the terms download and upload mean?

• Use Telstra Air

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• Determine which Mobile Broadband service you have

• How to protect your computer against malware

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• Storage and using Microsoft OneDrive Cloud

• What to do if the home phone isn’t working on your nbn™ connection

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• How to get and activate Telstra Broadband Protect

• Self-Install instructions for Fibre to the Node (FTTN)/Fibre to the Building (FTTB) nbn™ connections

• Self-Install instructions for Hybrid Fibre Coaxial (HFC) nbn™ connections

• Self-Install instructions for Fixed Wireless nbn^TM connections