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• What is an Adequately Served Area?

• What’s a Lead-In and do I need one for my nbn^™ connection?

• Do I need to have a home phone service when I’m connected to the nbn™ network?

• Can I connect to the nbn™ network if I’m renting?

• What happens if I cancel my home broadband service?

• What will it cost me to connect to the nbn™ network?

• How much will a Lead-In trench cost me?

• How do I arrange a Lead-In on my property?

• How do I use my tracking number to find out when my parcel will arrive?

• When can I connect my Telstra modem?

• If I'm building a new home in an nbn™ network area, do I get it automatically?

• What is Telstra Velocity®?

• Why do I need two separate appointments to install a Telstra nbn service?

• Can I change my nbn™ technology to Fibre to the Premises?

• What are the Telstra Air signals my gateway broadcasts?

• nbn co announces it will pause HFC rollout

• How do I set up my devices on an ADSL connection?

• How do I set up my devices on a Cable connection?

• Replacing your nbn™ battery

• How do I cancel my home broadband?

• How do I disconnect my mobile or mobile broadband?

• How do I set up my devices on nbn™ Fixed Wireless?

• What is a Lead-In and do I need one?

• Why won’t my mobile broadband device connect to the internet?

• How do I access my modem settings?

• How do I set up my devices on nbn™ Fibre to the Node or Fibre to the Building?

• What is Telstra Air®?

• Can I use Telstra Air®?

• How do I buy a Telstra Air® Guest Pass?

• What is the difference between a Telstra Air Guest Pass and a Fon Guest Pass?

• Why can’t I connect to Telstra Air® with my Guest Pass?

• What speeds will I get from my Telstra broadband?

• Will all my devices work on the nbn™ network?

• What is the difference between Cable and ADSL?

•  How do I connect to Telstra Air^® hotspots in Australia?

• Can I get a ‘3 for free’ data top-up for my fixed broadband?

• How do I connect to Wi-Fi?

• How do I connect my computer to my modem via an Ethernet cable?

• Why won’t my Pre-Paid mobile broadband device connect to the internet?

• What is Port Forwarding?

• Do I need a new modem for the nbn™ network?

• Mobile Broadband user guides

• How do I check my Telstra Pre-Paid mobile broadband data usage?

• How do I change my Wi-Fi name and password?

• What uses the most of my broadband data allowance?

• How do I troubleshoot my Netgear Nighthawk^® M1?

• What content can I access without using my monthly data allowance?

• Do I need a technician to set up my broadband?

• How do I connect to Telstra Air® overseas?

• What is a Domain Name Server?

• How do I change my broadband plan or bundle?

  You can change your bundle over the phone, in store – or online by following these steps:  

  • Log into Telstra 24x7 My Account
  • On your dashboard, click on your current bundle; you’ll see a gift box icon next to it
    • Under ‘bundle details you’ll see your contract end date.
  • Next to the name of your plan, select ‘Options: Change Bundle’. This will redirect you to all available bundles.
  • Choose the new bundle you want by selecting 'Buy Now', and provide your details. We’ll make the necessary changes for you.

  Good to know:

  • You may incur an early termination charge or a recontracting fee if you change your bundle or plan before your contract end date, and will need to pay any outstanding device or accessory payments for any devices or hardware, such as a gateway or Telstra TV, that you received with your plan or bundle.
  • If we can’t process your request online, you will be asked to contact Telstra directly and we will make the changes for you.

  Want more information?

  Manage your broadband data usage

  How do I order a Telstra service online?

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• What’s different about the Telstra Gateway Frontier®/Telstra Smart Modem™?

• What is the Telstra Air® app?

• How do I disconnect from Telstra Air®?

• How do I install Safe Browser?

• Does Telstra offer unlimited data plans?

• How do I install Anti-Virus Plus Security?

• What is Network Protection?

• How do I set up parental controls at home?

• What is Social Network Protection?

• Is my connection secure when I use Wi-Fi?

• How do I help to keep my children safe while they’re on the internet?

• How do I use the Telstra Home Dashboard™ App?

• Does Telstra Broadband Protect keep a record of what sites I visit?

• Privacy and security of Telstra Air

• What is mobile broadband?

• How do I move my Telstra services?

• What is an IP address?

• How do I report a mobile black spot?

• How do I set up my Pre-Paid Mobile Broadband device?

• How do I set up my powerline extender?

• How do I set up my Wi-Fi Extender?

• What if I’m having trouble with Telstra Air®?

• What's the Telstra Tech Savvy Seniors program?

• How do I install my new Mobile 4G Smart Antenna?

• How do I use one of my Data Top Ups?

• What if I’m having trouble with Telstra Broadband Protect?

• What is the difference between Home internet and Mobile internet?

• Does my Telstra-supplied modem need firmware updates?

• What is malware?

• What does ‘download’ and ‘upload’ mean?

• Can I add extra calls or data to my bundle?

• What do I do if my broadband stops working?

• How do I protect myself from malware?

• How do I set up my Netgear Nighthawk® M1?

• Why have I received an nbn™ connection kit?

• How do I order a Telstra service online?

• How do I set up my Fibre to the Premises nbn™ connection?

• How do I activate Telstra Broadband Protect?

• I ordered Telstra home broadband – what happens next?

• What do I need to know about the Telstra technician installation appointment?

• How do I set up my devices on a Velocity® connection?

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will I get the nbn™ network in my area?

• What type of nbn™ connection do I have?

• Can I have my phone and internet with different providers on the nbn™ network?

• What is the difference between the nbn co and Telstra?

• How can I improve my nbn™ broadband speed?

• Do I need a new plan when I move to the nbn™ network?

• What can I do at home to improve my broadband connection?

• How do I set up my devices on the nbn™ HFC network?

• What happens when the nbn co technician comes to set up my connection?

• What do the lights on my nbn™ FTTP Connection Box mean?

• What do the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do the lights on my nbn™ HFC Connection Box mean?

• What factors outside my home could be slowing down my broadband?

• nbn™ satisfaction guarantee

• What is Telstra Broadband Protect?

• Telstra Smart Wi-Fi™ Booster

• What is Telstra Platinum?