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What are Third Party Content Purchases
What are Third Party Content Purchases?
They're digital content or services accessed from your mobile phone, either via Premium SMS or through Telstra Carrier Billing. The content and services available on your mobile phone are provided by third parties Service Providers and include things like ringtones, wallpapers, games, music videos and chat services. Telstra bills you for the content used and charges will appear on your Telstra Post-Paid mobile bill or deducted from your Pre-Paid account balance.
Purchasing content through Telstra Carrier Billing:
As a Telstra customer, you can use Telstra Carrier Billing to assign your content payment to your Telstra mobile bill (and then you won't have to get out your credit card with each purchase).This means that costs for content such as apps, in-app purchases, music, eBooks and movies or voting in competitions can be added to your Telstra mobile bill.
One advantage of Telstra Carrier Billing is that all of your mobile related costs can be summarised under the one bill. It can also mean you won't have to register your banking details with different third party Service Providers and you also don't need to worry if you don't have a credit card. Purchases on Telstra Carrier Billing can be a once-off purchase or a weekly recurring charge (subscription). Customers can spend up to $500 each calendar month, shared between all Telstra Carrier Billing services, unless they specifically request to have access barred or their spend limit reduced.
You can use Telstra Carrier Billing to buy content from, for example, Google Play™ App Store or other third party content portals that offer the latest music clips, games and ringtones. For example, you can click through to access services from App Stores, online ads, Media Portals such as BigPond Mobile Portal, Google Play™ App Store, Windows Phone Store or Facebook. You will be asked to consent to the purchase of any third party content by clicking on a ‘subscribe now’ or ‘buy now’ button on your device before the content is delivered to your device.
Purchasing content through Premium SMS:
Premium SMS is a payment option to pay for content offered by companies other than Telstra. Premium SMS can be presented to customers in online, TV or print advertisements, which requires you to send a key word to a 19x number in order to purchase the content. The advertisement also details service costs, the helpline number, how to opt out or "STOP" and other relevant information. You can opt into a Premium SMS monthly subscription or make a once off purchase. If you receive Premium SMS it means you have agreed to use or receive specific entertainment services via your mobile. By default, new Post-Paid customers are limited to spending $100 a month on these services.
These could include ringtones, mobile wallpaper, chat services, horoscopes, age-restricted content, news, sport and weather updates, games, music and video clips, casting a vote on TV shows and entering competitions.
Do you understand who is providing you with the service?
Even though the charges may appear on your Telstra bill, we don't actually provide Premium SMS services or have any control over the cost; your agreement is with the third party content provider. Before you purchase content or sign up for Premium SMS services, you should try to find out who is actually providing the service (this would normally be set out in their terms and conditions, which they should offer you before you sign up).
Do you understand how much you'll be charged?
We don't set prices of content provided by third parties for Premium SMS and content purchases. You should try to find out what costs apply before you sign up to any service. Reading their terms and conditions should be a good start.
Will it affect your Post-Paid bill?
Sometimes you might have to pay the content provider directly (such as by buying an access card or something else from them). Some other times, their charges might end up on your Post-Paid bill with us. If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases) or money debited from your Pre-Paid account, it is because we pay the content provider on your behalf then recover the cost on your mobile bill.
Can you receive the service you signed up for?
Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid service so if you don't have enough credit, you won't get the content. For Post-Paid, Premium SMS is not included in discounts or within your data allowance.
Are you signing up to receive and pay for content on a regular basis?
If you are, you'll be charged every time you receive a Premium SMS message or a daily or weekly subscription fee for subscription based content.
If it's a subscription service, the provider should ensure that you receive a text message on your phone confirming the content purchase, costs, the content provider's name, how to unsubscribe and helpline services.
Make sure that you understand these terms and conditions before you reply to the message and activate the service.
How did I get these charges?
If you have Premium SMS or third party content charges on your Telstra Bill, you have agreed to subscribe to paying for content such as games, ringtones, music clips, trivia or entering TV competitions from your phone.
At times, such as with Google Play™ App Store, you can opt to pay for the costs of the content on your Telstra bill. This will mean the charges will appear on your bill at the end of the month. If you are using an app on your mobile, at times, a banner ad will appear. If you click on these banners ads, you can be directed to a online portal and sign up to content likes games and ringtones with recurring weekly costs.
If you have young children using your device, it is important that you monitor what they click on when browsing the internet, as they can accept charges that relate to an ongoing subscription weekly service.
How do you know if you're subscribed to content, applications or services?
You will receive a confirmation SMS on activation and monthly reminders from the third party service providers if you're subscribed. For example: "FreeMsg: You have subscribed to Fun Tones and will be charged $8.50/week on your mobile account. To opt-out send STOP to 1978905. HELP: 1-300-955-000". It is important that you take notice of these reminders so you know how much your subscription is and how to opt out.
How can I unsubscribe/opt out?
It is important that you unsubscribe/opt out if you no longer want to receive charges on a weekly basis. The quickest way to unsubscribe from a Telstra Carrier Billed service is to go back to the content site where you subscribed, select your 'account' and then unsubscribe/ opt-out/ cancel the service.
Alternatively for both Premium SMS and Telstra Carrier Billing:
- Ring the third party service provider's helpline number (during business hours) listed under Third Party Purchases or Separate Purchases on your Telstra Bill, to talk to a Consultant. If you seek a refund for the amount you have been charged, it is important that you call the third party helpline number listed on your Telstra bill, as they can refund you directly, if they determine necessary.
- Text the word 'STOP' to the 19xx number specified in your reply confirmation text messages AND send it from the mobile service which originally subscribed to the service. You should receive a confirmation message back that you have been unsubscribed from the premium service.
- Alternatively, ring the third party service provider's helpline and follow the prompts to opt out or cancel. You should receive a confirmation message back that you have been unsubscribed from the service. You can find out more about the specific service providers in the alphabetical list below.
How do I block or bar premium content?
Barring Premium SMS and Telstra Carrier Billing
You can bar all future subscriptions on Premium SMS services or Telstra Carrier Billing on your mobile free of charge. Once barring is activated you can't receive, be charged for or use 19 numbers or access any app stores or media portals. Make sure that you unsubscribe from any existing services first before you apply permanent barring on your phone.
If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form. Please allow up to one business day for barring to be activated.
Limiting Premium SMS and Telstra Carrier Billing
You can cap the amount you spend on Premium SMS and Telstra Carrier Billing. The standard spend limit for Premium SMS is $100 per month for Post-Paid customers and $500 for Pre-Paid customers, but you may also qualify to have other limits applied. Telstra Carrier Billing has a $500 monthly spend limit for Post-Paid customers.
To request a change to your spend limit or make an enquiry about third party charges, contact:
- Telstra Post-Paid — call 13 2200 and say "Third Party Purchases".
- Telstra Pre-Paid — call 125 8880, press 5, then 1.
Got a query on a Premium SMS service?
19SMS.com.au is a free online tool to look up where you can find the content provider and description of Premium SMS services by populating the required fields with the 19 premium number.
Who do I contact about third party purchases?
If you've bought something from a third party service provider using your Telstra mobile bill, it'll show up under Third Party Purchases.
As Telstra don't market the content for these services, you can get in touch with the third party service provider directly to query any charges or get help. The helpline number of the service provider is located beneath the charges on your bill or you can find them in the alphabetical list below:
Service Provider on Telstra Bill Description on Bill Customer Contact
12follow.com.au 1300 053 962
Cellybean, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Playme Sense, Playplanet, Waala Mobile 1800 767 584
Gameloft, Jamster, Jamster Ful, Jamster Gam, Jamster Lov, Jamster Mus, Jamster Sex, Jamster Sty, KKO Store, Miss Bikini, PlayMob, Playweez, PrivateDancer, TotalEmbarr, Waala Mobile, Mega-Sexy, 24Hs Videos, Thumbr, Video World, Appsdorado, FunClix, ClubMe! 1300 785 025
FiiTr, Freemium, GameHaus, InGame, Joocey, mHub, Mproov, NoLimitsGames, ProSports 1300 886 534
Sunrise Cash Cow, Better Homes & Gardens, Million Dollar Minute, Dancing with The Stars, My Kitchen Rules Ringtones, Bandit.fm, House Rules, Block of Cash Giveaway 1300 851 419
MIA (Digital Turbine)
12Follow - $10, 12Follow - $5, 1000 games, Access to AppTap, Appdump, AppInspector, Appiq, Apply. ApptipsSub, Apptips, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, Bearcave, Camelox, Champion Picks, Country Shots, Cool4Mob, DealShack, Droid6000, Early Specials, Ero247, et1, FantasyCube, Fortumo, Friday Fiver, Funbabez, Gamerr Games, Gee-Max, GlobWaySv1, Hornyhub, HotTube, InstantDeals, Joocey, KKO Store, Lollies, MegaCloudBox, Metro Mails, Mob24-7, Mobidol, Mobi.Games, Mobile Academy, Mobile Magic, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Playboy, PlayVito, Pornster, Sexxxymob, SmileGames, SmileVideo, Snow Bets, SuperSix, Sv1 Subscription, TapGames, The Sexy Klub, There They Are, Tjoover, Topikoo, Trackwork Tips, TV Pass, VIPGames, Winneroos, Wurup, Xcon, Yass Unlimited, Yeet Unlimited, XZone Bikini 1300 724 406
To find 19 service on bill go to www.19SMS.com.au 1300 738 639
To find 19 service on bill go to www.19SMS.com.au 1300 131 276
To find 19 service on bill go to www.19SMS.com.au 1300 760 083
To find 19 service on bill go to www.19SMS.com.au 1300 785 025
To find 19 service on bill go to www.19SMS.com.au 1300 659 099
SMS Central Australia
To find 19 service on bill go to www.19SMS.com.au 1300 656 274
To find 19 service on bill go to www.19SMS.com.au 1300 366 702
To find 19 service on bill go to www.19SMS.com.au 1300 783 035
To find 19 service on bill go to www.19SMS.com.au 1800 767 584
iG8 (Inpho Interactive)
To find 19 service on bill go to www.19SMS.com.au 1300 795 070
To find 19 service on bill go to www.19SMS.com.au 1800 880 984
Convey Pty Ltd
To find 19 service on bill go to www.19SMS.com.au 1300 556 761
To find 19 service on bill go to www.19SMS.com.au 1300 360 522
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