The only way to pay for your Upfront services is via AutoPay. With AutoPay, you set up automatic monthly payments using your nominated credit card, debit card or bank account. When you sign up or switch to a new Upfront plan, you will be required to provide your AutoPay details during the order - these details will then be saved as your default AutoPay payment method for each upcoming month.

Each month (on the same date), the monthly cost of your Upfront plan will be paid via your saved AutoPay payment method. Your monthly payment date will be the same date each month, unless your payment is due on a date that isn’t in every month (e.g. 31st), it will be paid the following day.

Once your AutoPay payment has been made, you’ll receive an SMS link to view your digital receipt. You can also view this receipt (and past receipts) in the My Telstra app.

Because each month you know upfront what the cost of your plan is that month, you won't receive a bill for any Upfront plans.

You can view upcoming charges and payment dates for your account (1 month in advance) in the My Telstra app

In the My Telstra app, you can:

  • Check your next month's payment dates and charges
  • Update your AutoPay payment method details
  • View and download your invoices

We won’t charge you any transaction fees or late fees when paying by AutoPay.

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