What’s an International Day Pass?

How does an International Day Pass work? 

Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans. You can disable International Roaming in the My Telstra app (charges may apply outside of Australia). Otherwise you can activate International Day Pass on your phone within the My Telstra app.

Once enabled on your mobile service, an International Day Pass will activate the moment you use your phone outside of Australia. You’ll have access to the day pass until it restarts at midnight 12am Australian Eastern Standard Time (AEST).  

You only pay for the days you use your phone overseas. So once you’re back in Australia, you can leave your International Day Pass switched on and you won’t be charged.  

We’ll send you SMS alerts so you can keep track of your spending. We’ll let you know when you’ve used 50%, 85% and 100% of your included allowance. We’ll also send you SMS alerts for every $100 of pay-as-you-go roaming outside of your included allowance.  

SMS alerts are free of charge.  

What's included?

Each day you activate an International Day Pass, you’ll have access to:  

  • unlimited calls to standard international numbers  
  • unlimited SMS to standard international numbers  
  • 1GB of daily data.  

The following is not included in an International Day Pass and will be charged at standard pay-as-you-go rates:  

  • MMS (multimedia and picture messages)  
  • Video calls, including FaceTime  
  • Third-party content charges  
  • Calls to premium 190 numbers  
  • Premium SMS 19 numbers  
  • Satellite numbers  
  • Operator-assisted calls.  

A day pass resets at midnight 12am Australian Eastern Standard Time (AEST).  

What if I go over 1GB of data? 

After you use your 1GB of daily data, you’ll receive an automatic top-up of 1GB that lasts 31 days for $10. This 1GB of data will sit in reserve for days you go over your daily data allowance until you’ve used it all.

How do I activate an International Day Pass? 

You can activate an International Day Pass on your phone with My Telstra app.  

Make sure roaming is switched on in your mobile phone settings for your International Day Pass to work.    

Once the International Day Pass is active on your service, you can leave it switched on while you’re in Australia. You won’t be charged until the next time you use your phone outside of Australia.  

Important: Customers on Upfront Mobile plans can only use the My Telstra app to manage their International Day Pass.

My Telstra app

  1. Sign in to the My Telstra app
  2. From the Services tab, select the mobile you want to add an International Day Pass to. Select the Extras tab at the top of your screen 
  3. Select International usage 
  4. Select Enable for International Roaming 
  5. Select Enable for International Day Pass 
  6. You’ll receive an SMS notifying you when your International Day Pass has been activated. You can check your usage at any time in My Telstra App. You can also check your usage by dialling #108#.  

What if my destination isn’t covered? 

When you arrive overseas, we’ll send you a free SMS to let you know if your destination is eligible and whether your International Day Pass is working.  

If your destination isn’t eligible for an International Day Pass, you’ll be charged pay-as-you-go roaming rates. This means you’ll be charged for every call, SMS and MB of data used. These rates differ from country to country.  So we’ll send you an SMS with pricing information for that destination. 

Important: Pay-as-you-go international roaming is not available on Upfront Mobile plans.

Avoid unwanted roaming costs

To avoid any unwanted international roaming costs we recommend you do the following

To avoid all roaming charges

  • Disable International Roaming and Day Pass, or remove your SIM before your travel abroad.

If you wish to maintain International Roaming, the following may trigger roaming charges

  • If you are using a dual-SIM or eSIM, please ensure International Roaming is disabled on the secondary (unused) service.

You will incur International Roaming charges when using call forwarding / MessageBank

  • When someone calls you and leaves a Voicemail/MessageBank message
  • When you call and listen to your Voicemail/MessageBank messages
  • If you use SMS to have your Voicemail/MessageBank call you

To avoid these potential unwanted costs please do the following

  • Set unconditional diversion to Voicemail/MessageBank in phone settings (you can still make calls and retrieve Voicemail while roaming, but these will be charged at standard roaming rates as per your plan). You will not be able to receive any phone calls while unconditional diversions are in place.
  • Disabling international roaming or removing your SIM after you have begun travelling may still incur roaming charges if:
  • Someone calls and leaves a Voicemail/MessageBank message (if call forwarding unconditional diversion has not been setup in your phone settings beforehand)

 See here for more information about forwarding calls to your mobile.

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