Apps

Showing 32 articles

• Telstra Online Essentials FAQs

• CheckaLoad FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

• Deputy FAQs

• Cisco Spark – Cloud Collaboration Management Portal

• GoCanvas FAQ’s

• DocuSigns FAQs

• GeoOp FAQs

• MozyPro FAQ's

• Red Hat OpenShift FAQs

• Red Hat Openshift Dedicated User Creation and Management Guide

• How to reset a password

• Update your company’s information

• How to view your bills online

• Haven't received an email from us in a while?

• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Zunos FAQ's

• Symantec How to

• Zunos FAQ's (Formally ARISapp)

  What is Zunos and what can it do for my business?

   

   

  Is there anything different that I need to do to be able to use Zunos once I have migrated to the Telstra Apps Marketplace? 

  End users can no longer be managed via the Zunos portal and must set up a user profile in the Telstra Apps Marketplace. They will receive an automated email from the Telstra Apps Marketplace containing a link which they must click on in order to set up a Marketplace user profile. Until they do so, the Administrator will not be able to manage end users and assign/unassigned licences to them.

  As an Admin, what if I have misplaced my Zunos activation email. Can I find out more about the changes to my product?
  Sure thing. You can contact us on 1800 878 483 for 24/7 support.

  Can I contact someone to help me understand the new features?
  Sure thing. You can contact us on 1800 878 483 for 24/7 support.

  What is single sign on(SSO)?
  Single sign-on lets you access your existing management portal by clicking on the Zunos icon in your MyApps page.

  Will single sign-on (SSO) be available to all the administrators? 
  No. Only the primary admin will have access via single sign-on

  How will I assign licences to users?
  You’ll now assign Zunos licences from within your Telstra Apps Marketplace account and you can view all your subscription details and see exactly which licences have been assigned and to whom. Please Note that you must advise your end user(s) to activate their Telstra apps marketplace profile before you can manage them.

  What happens if I try to assign users from Zunos web portal?
  You will be redirected to Telstra Apps Marketplace. You'll now need to assign licences via Telstra Apps Marketplace only. 

  Is there a Zunos 30 Day FREE Trial?

  There is a 30 day trial, however at the end of the trial you must ‘opt into’ a paid subscription. 

  What happens if I do not opt into a paid subscription at the end of my 30 day Trial?

  Your services will be temporarily suspended and they will no longer be able to use them. You will be sent a reminder email advising that you need to opt into a paid subscription if you wish to continue using your services. If you have not opted into a paid subscription still after 7 days, the services will be cancelled and you will lose any stored data.

  Is there any limit on the number of licences that I can activate to take advantage of the 30 Day FREE Trial?

  No. The you can add as many services as you require, however the free trial only applies to tyour  initial order. Second and subsequent Zunos orders do not attract additional trials.

   

   

• How to change your primary email address

• How to raise and track a support ticket

• Assigning and Unassigning applications

• Symantec.cloud™ Web Safeguard FAQ's

• How to invite users to join your company

• Symantec cloud™ Email Protect & Symantec cloud™ Email Safeguard FAQ's

• Symantec™ Smart Connect FAQ's

• Veritas Enterprise Vault.cloud™ FAQ's

• Domain name FAQ's

• SEO Services FAQ's

• Squirrel Street FAQ's

• Time Tracker FAQ's

• McAfee Multi Access licence How-to

• Domain name How-to

• Website Hosting Services FAQ's

• Workforce Guardian FAQ's

• What is the Telstra Apps Marketplace

• How to add or reduce the number of users for Office 365

• How to set up a domain name for Office 365

• How to upgrade the edition of your Office 365 subscription

• Midsized Business Office 365 plan update

• NETO FAQ's

• Small Business Premium Plan Update FAQ's

• Ways to discover the various business apps we have to offer

• McAfee SaaS Endpoint Protection, Advanced and TOPs Exit FAQs

• McAfee Endpoint Protection Essential offer

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Telstra Apps Marketplace Complaints

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units