How do I manage my bills in Telstra Apps Marketplace?

How do I view my Telstra Apps Marketplace bills online?

  1. Log in to Telstra Apps Marketplace
  2. This will direct you to your company’s Dashboard page. You will see a secondary menu appear on the left-hand side that includes options such as Dashboard, Applications, Users, Assign Apps, Billing, Reports and Company Settings.
  3. Expand Billing menu and select: 
    • Bills to access your current and previous bills/invoices (including their payment statuses) and to pay outstanding or overdue bills/invoices.
    • Payments to view your previous payments.    

Does the Telstra Apps Marketplace bill in advance or arrears?

The Telstra Apps Marketplace bills all customers in advance for their purchases. This is applicable for both Credit Card and Telstra Bill (T-Bill) accounts. 

The Telstra Apps Marketplace do not bill their customers in arrears. 

How do I pay for my invoices?

Telstra Apps Marketplace customers can choose between two different methods to pay their invoices: 

  • Credit Card
  • Telstra Account

Who do I contact if I have a question about my company's bill?

If you’ve been assigned the Company admin or a Billing admin role, you can call our support team on 1800 878 483 or create a new incident via the marketplace support page. 

All users should contact a Company admin or a Billing admin before calling.

How do I change or setup my billing method in the Telstra Apps Marketplace?

There are two billing methods you can use to pay for charges in the Telstra Apps Marketplace.

Either towards your Telstra Account or via Credit/Debit Card. 

Only a Billing Admin or a Company Admin can change a company’s billing method. 

To add, change, or remove your method of billing, follow the steps below. 

  1. Log in to Telstra Apps Marketplace
  2. This will direct you to your company’s Dashboard page. You will see a secondary menu appear on the left-hand side that includes options such as Dashboard, Applications, Users, Assign Apps, Billing, Reports and Company Settings.
  3. Expand the Billing menu and select Payment Methods
  4. You can add either a valid Credit/Debit card or a Telstra Account as a payment method or add both. Only one payment method can be set as the default. Future charges will be applied to the payment method selected as default.
  5. You can also replace existing payment methods. Only one payment method can be set as the default. Future charges will be applied to the payment method selected as default.

NOTE: 

  • If you are selecting a Telstra Account you will need your 10-digit Telstra Business Account number, as well as the name of your nominated Account Authorised Representative to complete the setup. 
  • By nominating your Telstra Bill, the Telstra Apps Marketplace team will validate that your account number is correct within 2 days and follow up with you by sending you a confirmation email once we have linked your accounts. Note: If you are a non-consenting customer, please allow an additional 2 days.

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