How do I manage my bills in Telstra Apps Marketplace?

How do I view my bills online?

  1. Log in to Telstra Apps Marketplace
  2. Select Manage from the toolbar at the top of the page. 
  3. Select Account. If you are not admin on the account then this option will not appear for you, and you should contact your company admin to arrange access. 
  4. After selecting Account, a new toolbar will appear. Select Billing.  
  5. This will take you to your billing portal. Here you can:  
    • View your current and previous bills/invoices    
    • View your previous payments    
    • Download your bills as PDFs    

Things to know:

  • If you pay using your Telstra account, you'll only see the bill ID, due date, total amount due and status when you’re using Telstra Apps Marketplace.  
  • If you pay by credit card, you can view your whole bill on Telstra App Marketplace.  

How do I pay for my invoices?

Telstra Apps Marketplace customers can choose between two different methods to pay their invoices: 

  • Credit Card
  • Telstra Account
Learn how to change or setup your billing method

How do I change or setup my billing method?

There are two billing methods you can use in order to pay for charges in the Telstra Apps Marketplace. Either towards your Telstra bill or via credit card. Only a Billing Admin or a Company Admin can change a company’s billing method. To add, change, or remove your method of billing, follow the steps below. 

  1. Log in to Telstra Apps Marketplace
  2. From the navigation toolbar in the top right hand corner, click Manage, then select Account. 
  3. A new page will appear titled Dashboard. A series of tabs will also appear under the Manage option selected previously. Select the Billing tab option, then select Billing Details from the left hand side navigation bar. 
  4. Scroll down until you see Payment Options and select either Credit card to charge a nominated Credit card or Telstra Account to place charges on your Telstra bill. If you are selecting Telstra Account you will need your 10-digit Telstra Business Account number, as well as the name of your nominated Account Authorised Representative in order to complete the setup. 
  5. By nominating your Telstra Bill, the Telstra Apps Marketplace team will validate that your account number is correct within 2 days and follow up with you by sending you a confirmation email once we have linked your accounts. Note: If you are a non-consenting customer, please allow an additional 2 days.

More billing queries

  1. Log in to Telstra Apps Marketplace
  2. From the navigation toolbar, select Manage, then select My Account. Please note that only Company Admin and Billing Admin will be able to see this option. If you cannot see this menu option, please approach your Telstra Apps Marketplace Company Admin.
  3. A new account navigation toolbar will appear beneath the primary navigation toolbar. Click Billing to navigate to your billing portal.
  4. On this screen you can view your billing details, your current and previous bills/invoices and your previous payments. You can see a list of all of the statuses against each of the invoices in this list.

Note: If you pay using your Telstra account, you'll only see the bill ID, due date, total amount due and status via the marketplace. You can view your bills in My Telstra. If you pay by credit card, you can view your whole bill in the marketplace.

The Telstra Apps Marketplace bills all customers in advance for their purchases. This is applicable for both Credit Card and Telstra Bill (T-Bill) accounts. 

The Telstra Apps Marketplace do not bill their customers in arrears. 

If you’ve been assigned the Company admin or a Billing admin role, you can call our support team on 1800 878 483 or create a new incident via the marketplace support page. 

All users should contact a Company admin or a Billing admin before calling.

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