1. Log in to Telstra Apps Marketplace
  2. Click on Manage, then click on Account from the drop down list.
  3. A new sub menu will appear beneath the master toolbar. Click on Applications from the sub-menu.
  4. Find the application that you wish to upgrade or downgrade from the list, then select the Update Edition button.
  5. Check the radio button next to the plan you’d like to upgrade to and select the Continue button.
  6. Follow the 2-3 steps to process your order.
    • Validate your preferred billing method and details
    • Confirm the order details in the order confirmation screen
    • Validate that your order has been processed successfully on the order confirmation screen

How to upgrade or downgrade your subscription licences?

  1. Log in to Telstra Apps Marketplace
  2. Click on Manage from the master toolbar and a new drop down menu will appear. Click on Account to be directed to your Marketplace account.
  3. You’ll notice a new menu will appear beneath the master toolbar. Click on Applications from the sub-menu.
  4. Find the application that you are looking to increase/decrease the users for and select Update Edition button.
  5. You’ll be directed to the Update Edition within the Application management page, where your edition will be highlighted. You can increase or decrease your licence or user count.
  6. Scroll to the bottom of the purchase applications page and click Continue. You will then proceed through to the billing confirmation screen. If your billing details have been configured, you will be able to proceed to the next step. If your billing details have not been configured, you will need to enter in your credit card details or link your invoice to your Telstra business account.
    Please note: integrating your Telstra Apps Marketplace account to your Telstra Business account can take up to 24 hours to complete. This must be completed before applications can be purchased, if a credit card cannot be used in this instance.
    Learn how to change or set up my billing method
  7. You will now be presented with the order confirmation screen. Please validate that your order is correct by considering:
    • The edition selected is correct
    • The quantity of units selected is correct
    • The price quoted is correct
    Provided these details are correct, click Continue and your order will be processed. If your purchase request is successful, you will be directed to the purchase successful page. If your order is unsuccessful, you will not progress to the next page and will be notified that your order is unsuccessful.

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