1. Log in to Telstra Apps Marketplace
  2. Click Your Name from the top navigation bar, then click My Account from the drop down list. A new account navigation toolbar will appear beneath the primary navigation toolbar. Click Applications to navigate to your application portal. Find the application from the list of your company's applications, then click Manage and a new drop down box will appear. 
  3. You will now be redirected to the Manage Application screen. On this screen you can increase/decrease the quantity of licences your company holds, you can update the edition your company holds, you can assign applications to your team (users) and view the company order history of the application. 
  4. To increase/decrease the licence count, click Update Edition. Your edition may have a series of included licences already. You can see this in the Usage field beneath the name of the application. If you have assigned all the licences you will need to purchase more licences. If you have licences available, then click Assign Users

Please note, some applications have volume based pricing, which means your subscription price is customer to the quantity of licences you hold. An Example of Volume Based Pricing: 1-10 Licences cost $10 per licence, however if you want 11 licences, you would need to upgrade your edition to access more licences 11-20 for $9 per licence. In this scenario, you would need to upgrade your edition, then increase the quantity of licences all within the Update Edition field. 

How to upgrade or downgrade your subscription licences?

  1. Log in to Telstra Apps Marketplace
  2. Click on Manage from the master toolbar and a new drop down menu will appear. Click on Account to be directed to your Marketplace account.
  3. You’ll notice a new menu will appear beneath the master toolbar. Click on Applications from the sub-menu.
  4. Find the application that you are looking to increase/decrease the users for and select Update Edition button.
  5. You’ll be directed to the Update Edition within the Application management page, where your edition will be highlighted. You can increase or decrease your licence or user count.
  6. Scroll to the bottom of the purchase applications page and click Continue. You will then proceed through to the billing confirmation screen. If your billing details have been configured, you will be able to proceed to the next step. If your billing details have not been configured, you will need to enter in your credit card details or link your invoice to your Telstra business account.
    Please note: integrating your Telstra Apps Marketplace account to your Telstra Business account can take up to 24 hours to complete. This must be completed before applications can be purchased, if a credit card cannot be used in this instance.
    Learn how to change or set up my billing method
  7. You will now be presented with the order confirmation screen. Please validate that your order is correct by considering:
    • The edition selected is correct
    • The quantity of units selected is correct
    • The price quoted is correct
    Provided these details are correct, click Continue and your order will be processed. If your purchase request is successful, you will be directed to the purchase successful page. If your order is unsuccessful, you will not progress to the next page and will be notified that your order is unsuccessful.

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