Does Telstra charge a call-out fee for the installation of their Professional and Managed Services?

As a Telstra business customer, Professional and Managed Services are installed and set up remotely and do not require on-site installation. However, our Business Technology Centres can also perform an on-site installation upon your request. Please note that call-out fees apply for on-site installation.

An on-site installation is the setup of your Professional and Managed Services, conducted by a technician at your premises.

A call-out fee is a charge that is incurred when a technician visits your premises on request to conduct an on-site installation. Call-out fees are calculated depending on the distance of your premises from your Business Technology Centre.

To request an on-site installation, find and contact your Business Technology Centre. Alternatively, you can request a call back and a Business Technology Advisor will be in touch.

The call-out fee will vary depending on the distance of your premises from your Business Technology Centre.

You will be charged a call-out fee when an on-site installation is requested for the following Professional and Managed Services:

• Network Device Management
• Network Device Installation
• Check Point Harmony Installation
• Telstra Data Protect Installation
• Cyber Security Audit
• Cyber Security Remediation