Apps

Showing 14 articles

• How do I manage my email services

• Telstra Online Essentials FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

• GoCanvas FAQ’s

• Assigning and Unassigning applications

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units

• Deputy FAQs

• DocuSigns FAQs

• How to reset a password

• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

• Haven't received an email from us in a while?

• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Zunos FAQ's

• How to change your primary email address

• How to raise and track a support ticket

• How to invite users to join your company

• Domain name FAQ's

• Squirrel Street FAQ's

• McAfee Multi Access licence How-to

  How to de-assign a user with a McAfee Multi Access licence

  Best for: Administrators

  Technical Level: Easy

  To de-assign your users with a McAfee Multi Access licence you can now do so through Telstra Apps Marketplace – in a few easy steps:

  1. Log in to Telstra Apps Marketplace using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, select “Assign Users” in your McAfee Multi Access app tile.

  

          3. De-select the existing users with McAfee Multi Access licences you’ve purchased.
          4. Once you’ve click Submit Changes, it may take up to 48 hours for the un-assignment to be completed.

  Important Note: if you are re-assigning an existing licence, please ensure that your users devices uninstall the software from their devices as their devices may get locked.

   

  How to assign your devices with McAfee Multi Access service

  Best for: Users

  Technical Level: Easy

  To assign your devices with McAfee Multi Access software, please follow the instructions provided in the welcome email with subject “Your McAfee Multi Access service is ready”.

  If you didn’t receive this welcome email, you can request for it to be resent by submitting an incident  in Telstra Apps marketplace. You’ll require the welcome email to complete the instructions below:

  1. Go to McAfee’s getting started page
  2. Enter the product key that was provided in the welcome email and click ‘submit’
  3. Enter your email address to setup a McAfee account or log in if you already have an account with McAfee
  4. Once login is successful please follow the instructions to assign to your devices – you can do this by clicking on the + symbol in the My Accounts page
  5. Then follow the steps to install the McAfee client software

  Important note: Once the product key is activated, please ensure you set up your account (if you haven’t done so already). This will link the McAfee Multi Access licence to your account.

   

  How to assign or re-assign your McAfee Multi Access licences to your users

  Best for: Administrators

  Technical Level: Easy

  To assign your users with a McAfee Multi Access licence you can now do so through Telstra Apps Marketplace – in a few easy steps:

  1. Log in to Telstra Apps Marketplace (url to be inserted) using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, select “Assign Users” in your McAfee Multi Access app tile.
     
     

  

  3. Assign the users with McAfee Multi Access licences you’ve purchased. If the users do not exist, you can    create them by clicking on “Add Users” in the Assign Applications to Users page.
  4. Once you’ve submitted the assignment, it may take up to 48 hours for the assignment to be completed.
  5. Your users will receive a Welcome Email with a product key and instructions to assign their devices with the McAfee Multi Access software.

  Important Note: if you are re-assigning an existing licence, please ensure that your users devices uninstall the software from their devices as their devices may get locked.

• How to download and setup your T-Voice app

• Set up Telstra T-Voice

• Domain name How-to

• What is the Telstra Apps Marketplace

• How to set up a domain name for Office 365

• Services being discontinued from Telstra Apps Marketplace

• Telstra Device Locator – Account access

• Telstra Device Locator – What kind of devices and services are eligible?

• Telstra Device Locator – How to set up and manage?

• Telstra Device Locator – What happens when you’ve lost your device?