If you leave within 24 months, simply return your modem in good working order within 21 days to avoid a $400 non-return fee.
Huge 1000GB of super-fast data. To give you an idea, the average Telstra 5G household uses less than half of 1000GB every month.
Easy set up. Quick access. Latest Telstra 5G Internet Modem 2 included for use. No appointments needed.
Try 5G Home Internet and if you’re not happy, let us know within 30 days of connecting and you can leave with no obligations. If you leave within 24 months, simply return your modem in good working order within 21 days to avoid a $400 non-return fee.
The following are not available yet on Upfront plans but are coming soon:
Professional Install for expert help connecting you to the internet
Ultrafast speed add-ons for video streaming in Ultra-high definition and super-responsive gameplay.
If you order an additional service, we’ll need to install a new line, which means you may incur additional fees and delays. Ordering an additional service also means there will be more than one service at this address.
Ordering an additional service means that there will be more than one service at this address.
The nbn network has different wholesale speed tiers for different levels of online activity and households. Our nbn plans are based on those speed tiers.
Use this quick guide to help you work out which nbn speed tier best suits your home and lifestyle.
Typical speeds (7pm - 11pm)
Good for smaller households with low data demands
Typical speeds (7pm - 11pm)
Great for medium households with moderate data demands
Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. These speeds are not available to most FTTN customers.
Mbps, or megabits per second is how fast data travels along a network.
The typical evening speed on any plan is measured in Mbps; eg "50Mbps typical evening speed". A higher Mbps means a faster connection; lower Mbps means a slower one.
Mbps is also a measure of the capacity of your internet. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity.
Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once.
All our plans include unlimited data, so you don’t have to worry about how much data you use.
The maximum speeds available at your address are dependent on the technology used to connect your premises to the nbn network.
They will be the same no matter who you buy an internet plan from.
We don’t offer you this plan so that you don’t pay for speeds your nbn connection can’t achieve.
Once you’re connected, if we determine that your technology can support this plan’s speeds, we’ll let you know.
The speeds you experience may be lower than the estimated maximum speed ranges for your address, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speed available at your address are lower.
The maximum available speeds at your address shown are for your existing line only. If you need an additional line/service, we’ll let you know the maximum speeds of the additional line once it’s connected.
Most customers only need one service at their address. Having an additional nbn service at your address means you’ll have to pay for an additional nbn plan and install a new modem.
If there are no additional available nbn lines at your address, we may need to install a new one, which may increase the time to complete your order, and there may be set-up costs.
Each nbn line at your address could have different maximum speeds. We’ll ask at checkout about additional nbn services.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speed available at your address are lower.
The maximum available speeds at your address shown are for your existing line only. If you need an additional line/service, we’ll let you know the maximum speeds of the additional line once it’s connected.
Most customers only need one service at their address. Having an additional nbn service at your address means you’ll have to pay for an additional nbn plan and install a new modem.
If there are no additional available nbn lines at your address, we may need to install a new one, which may increase the time to complete your order, and there may be set-up costs.
Each nbn line at your address could have different maximum speeds. We’ll ask at checkout about additional nbn services.
At some addresses, we’re unable estimate speeds until you’re on your new plan.
When you’re on your new plan, we’ll check the maximum speeds at your address. If they’re below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include:
If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Get advanced speed, range and reliability plus 4G mobile network backup if your nbn connection goes down. 4G coverage required. 4G speeds capped at 25Mbps downloads and 5Mbps uploads. Actual speeds may be lower.
Due to an industry-wide hardware shortage, nbn co can't currently process nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. We'll let you know as soon as nbn co starts accepting these orders again.
Meanwhile you can still connect with Telstra on Cable, ADSL or Mobile Broadband, then switch to nbn HFC when it's available.
If the ADSL or Cable connection at your address has already been disconnected, you’ll still be able to connect to nbn HFC. To do this, call 1300 112 376 between 9am and 5pm Monday to Friday.
Due to an industry-wide hardware shortage, nbn co can't currently process nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. We'll let you know as soon as nbn co starts accepting these orders again.
Meanwhile you can still connect with Telstra on Cable, ADSL or Mobile Broadband, then switch to nbn HFC when it's available.
They’re designed for busy homes that demand more from their internet connection. You can take up a speed add on when you're on our Premium plan, via the Upfront Internet Plan Ultimate on FTTP and selected HFC connections. To confirm if you can get Superfast or Ultrafast speeds, check your address.
Customise your nbn plan with your favourite entertainment:
We'll add it to your Telstra bill and send you any hardware you need.
Or if you'd prefer something ready-made, check out our great value entertainment + nbn packages.
Your nbn connection type plays a big role in determining the speeds you can get, and which nbn plans you can choose.
FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises.
FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.
Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.
HFC technology runs an optical fibre line from the nearest available fibre node to your street. From here, a coaxial cable runs to your wall socket.
FTTB technology runs an optic fibre line from the nearest available fibre node to your building’s communications room. From here, a copper line runs to your wall socket.
FW technology starts at a Wireless tower. The tower sends the signal to a fixed antenna on your roof, which continues through internal wiring to your wall socket.
We’re making the home internet experience better and backing it with a satisfaction guarantee. If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations, we’ll even refund your first monthly plan fee.
The Home Internet satisfaction guarantee applies to new Telstra home internet customers and Telstra customers switching to home internet with us for the first time.
Existing Telstra customers can change plans up to once a month. It's easy:
Typical speeds (7pm - 11pm)
Good for smaller households with low data demands
Typical speeds (7pm - 11pm)
Great for medium households with moderate data demands
Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
Typical speeds (7pm - 11pm)
Optimal for busy households with extreme data demands
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
Typical speeds (7pm - 11pm)
Optimal for busy households with extreme data demands
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
The nbn network has different wholesale speed tiers for different levels of online activity and households. Our nbn plans are based on those speed tiers.
Superfast and Ultrafast speed add-ons are for big and busy households; where everyone is video streaming, gaming and working online.
They're available to households on FTTP connections and selected nbn HFC connections only. Check your address to find out if you can get Superfast or Ultrafast.
Use this quick guide to help you work out which nbn speed tier best suits your home and lifestyle.
Typical speeds (7pm - 11pm)
Good for smaller households with low data demands
Typical speeds (7pm - 11pm)
Great for medium households with moderate data demands
Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
Typical speeds (7pm - 11pm)
Optimal for busy households with extreme data demands
If the nbn network is not yet available at your address, you may have other options to get connected.
Cable broadband uses coaxial cable to deliver internet and pay TV services to your home. Cable broadband is generally faster than ADSL.
ADSL uses your copper phone line to deliver internet alongside your phone service. ADSL speeds vary depending on your distance from the exchange.
We test your actual speeds once you're connected.
A mobile broadband device is a great option for homes where other connections aren't available. Because they're portable they offer internet at home and on the go, with 4G and 5G speeds comparable to cable broadband.
Mbps, or megabits per second is how fast data travels along a network.
The typical evening speed on any plan is measured in Mbps; eg "50Mbps typical evening speed". A higher Mbps means a faster connection; lower Mbps means a slower one.
Mbps is also a measure of the capacity of your internet. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity.
Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once.
Upgrade to Superfast speed for 4K Ultra HD and HD video streaming on multiple devices, or Ultrafast speed for amazing 8K Ultra HD video streaming and multiple other devices streaming HD.
Both speed add-ons are month-to-month, so you can cancel anytime. If you leave within 24 months, simply pay out your modem.
Households on an nbn FTTP connection can add on Superfast or Ultrafast to the Premium Speed plan. Most households on an nbn HFC connection can add on Superfast, while some can add on Ultrafast. Other tech types are not eligible for speed add-ons.
Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Plus there's no joining fee.
Earn 10 points per $1 on your eligible payments. Take up special member offers to earn extra bonus points.
Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.
Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more
Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Plus there's no joining fee.
Earn 10 points per $1 on your eligible payments. Take up special member offers to earn extra bonus points.
Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.
Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more
My Telstra is the easy way to manage your home internet account. Download the app onto your phone and you can pay bills, add extras like boosters or entertainment, change your plan, update your details, get help when you need it and so much more.
My Telstra is the easy way to manage your home internet account. Download the app onto your phone and you can pay bills, add extras like boosters or entertainment, change your plan, update your details, get help when you need it and so much more.
Telstra Broadband Protect is the easy way to help keep your family safe online. It works on any device connected to your Telstra home internet, and it’s included in the monthly price while you stay connected on our new internet plans (or any other eligible plan).
Your security starts with safer broadband with Network Protection. Network Protection helps protect every device connected to your Telstra home internet from websites hosting known malware, malicious content, scams and viruses.
When we complete your order, Network Protection is automatically enabled so there’s no need for software downloads or installation.
With one simple setting, you can help protect everyone connected to your Telstra home internet service from known inappropriate sites and content (including visitors using your home Wi-Fi on their own devices). Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study.
Enjoy faster speeds, on more devices with the latest Wi-fi 6 technology. The Wi-Fi speed of our Smart Modem 3 is on average 60% faster than our previous modem.
The Smart Modem 3 is our most powerful modem yet. It’s next-generation tech gives you a stronger Wi-Fi signal in more corners of the home.
The Smart Modem 3 has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.
Our modem’s SmartFix feature can automatically detect and resolve internet connection issues remotely, without you having to do a thing.
The Smart Modem 3 is more eco-friendly. It’s made with more than 80% recycled plastics and its packaging is 100% recyclable.
The Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Automatic software updates also help to ensure security protocols are kept up-to-date.
Wi-Fi | 802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4 Ghz, 4x4 5 Ghz |
---|---|
LTE-Backup | Yes - Voice & Data |
Voice | 2 x FXS ports |
Capability | Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled |
Ports | 1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN |
Security | WPA3 |
Mesh | Compatible with Smart Wi-Fi Booster 3 |
For more detailed instructions visit our Telstra Smart Modem setup page
Wi-Fi | 802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4ghz, 4x4 5ghz |
---|---|
LTE-Backup | Yes – Voice & Data |
Voice | 2x FXS ports |
Capability | Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled |
Ports | 1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN |
Security | WPA3 |
Mesh | Compatible with Smart Wi-Fi Booster 3 |
For more detailed instructions visit our Telstra Smart Modem setup page
Wi-Fi | 802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4ghz, 4x4 5ghz |
---|---|
LTE-Backup | Yes – Voice & Data |
Voice | 2x FXS ports |
Capability | Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled |
Ports | 1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN |
Security | WPA3 |
Mesh | Compatible with Smart Wi-Fi Booster 3 |
Wi-Fi 6 is the next generation of Wi-Fi. It delivers faster Wi-Fi speeds and better Wi-Fi coverage. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances – up to 12 devices on the same Wi-Fi network.
The new Telstra Smart Modem 3 is Wi-Fi 6 Certified. This means it has passed rigorous testing to meet internationally recognised standards for interoperability, security, and application specific protocols.
Wi-Fi 6 is the next generation of Wi-Fi. It delivers faster Wi-Fi speeds and better Wi-Fi coverage. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances – up to 12 devices on the same Wi-Fi network.
The new Telstra Smart Modem 3 is Wi-Fi 6 Certified. This means it has passed rigorous testing to meet internationally recognised standards for interoperability, security, and application specific protocols.
Get a home phone landline at no extra cost plus unlimited calls to Australian mobiles and standard lines.
Unlimited calls to 13 numbers included
Unlimited free calls included to 1223, 1234 and 12456. Directory Assistance Assisted Connection will remain PAYG at $1.50 per call with fees accepted in real time on the call (free for customers who use Disability Help Line (DAH) on: 12551).
We waive the $99 connection fee. If you're an existing customer changing your plan or switching to the nbn network, you won’t need to pay a connection fee.
Protect your devices and your personal info from hackers, scams and online viruses with Telstra Device Security. Powered by McAfee. Includes award-winning antivirus. $0 for 3 months then $10/mth.
Get a home phone landline at no extra cost plus unlimited calls to Australian mobiles and standard lines.
Unlimited calls to 13 numbers included
Unlimited free calls included to 1223, 1234 and 12456. Directory Assistance Assisted Connection will remain PAYG at $1.50 per call with fees accepted in real time on the call (free for customers who use Disability Help Line (DAH) on: 12551).
Due to an industry-wide shortage of nbn Hybrid Fibre Coaxial (HFC) hardware, new nbn HFC customers may experience delays connecting to the nbn network.
This does not affect customers changing an existing HFC connection.
Protect your devices and your personal info from hackers, scams and online viruses with Telstra Device Security. Powered by McAfee. Includes award-winning antivirus. $0 for 3 months, then $10/mth.
Three months on us redeemable once per account. Available to Telstra Personal post-paid mobile and internet customers. App download required. Data charges apply.
Sign up by visiting Telstra Device Security with McAfee.
Our Telstra Smart Modem 3 with 4G backup is included for use with your home internet plan. Telstra Smart Modem Wi-Fi 6 technology delivers major security enhancements to help keep your information secure, and automatic software updates to keep your security protocols up to date.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
Our next-generation Wi-Fi 6 technology delivers faster Wi-Fi speeds and gives you a stronger Wi-Fi signal in more corners of the home. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances.
For more detailed instructions visit our Telstra Smart Modem setup page
Working, watching or gaming? Internet Optimiser lets you prioritise what matters most. It's included with your home internet plan.
Prioritise your video calls and work apps so you’ve got a reliable work from home internet connection.
Prioritise your favourite streaming apps and set limits on other devices.
Prioritise your online gaming and devices, reduce lag and choose servers with the lowest ping.
Our month-to-month plans let you change your plan up to once a month or cancel at any time.
If you leave within 24 months, simply return your modem or pay a $200 non-return fee.
So you can stream, work and play without worrying about how much data you use. Fair Use policy Policy applies.
You also get a home phone landline at no extra cost, plus unlimited calls to standard Australian mobiles and landlines.
Upfront Internet plans include:
If you’re not satisfied with your new Telstra nbn® or Opticomm service, let us know within 30 days of connecting. We’ll try to fix it for you, or you can simply cancel with no obligations and we’ll refund your first monthly plan fee plus any hardware repayment costs.
Protect your devices and your personal info from hackers, scams and online viruses with Telstra Device Security. Powered by McAfee. Includes award-winning antivirus. $0 for 3 months then $10/mth.
Three months on us redeemable once per account. Available to Telstra consumer post-paid mobile or internet customers. App download required. Data charges apply.
4 months with Telstra
Offer for Telstra Personal customers (excl. pre-paid) who are new to Spotify Premium. Offer available until withdrawn. Roll onto Spotify’s standard mth-to-mth fees (currently $11.99/mth for Premium Individual) after 4 months unless you change or cancel beforehand. Must sign up via Telstra. Requires a compatible internet-connected device. Data charges may apply. Spotify Terms of Use and Premium Promotional Offer Terms apply.
Your 5G Home Internet plan comes with 1000GB of data.
We estimate you could do all of these and still use less than 1000GB a month:
If you go over 1000 GB you still get data access, but your download speed will be slowed to 25 Mbps.
Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.
Our industry-leading cyber security measures helps stop cyber threats and scams before they even get to you.
We block millions of cyber threats every single day and monitor our network 24/7 to help protect your data from suspicious activity.
We use 2-step verification so your personal information is protected by more than just a password.
Cyber criminals never sleep – and neither does our cyber security team. They monitor our network 24/7 to protect your data from suspicious activity.
You can call our local team or access our range of other customer support centres. If you need help, we're not far away. Contact us
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and more. Download My Telstra
Get the info you need or use our easy troubleshooting tools on our dedicated home internet support pages. Go to support
Telstra 5G Home Modem is all the equipment you need to connect your home to 5G-fast internet.
Just plug your 5G Home Modem in where you find the strongest 5G signal at home and it connects wirelessly to the Telstra 5G network without any extra cabling. The modem light shows you how strong your 5G signal is, so it's easy to find the best location.
Our next-generation Wi-Fi 6 technology delivers faster Wi-Fi speeds and gives you a stronger Wi-Fi signal in more corners of the home. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances.
Setup | Inbuilt, pre-activated SIM WPS push button |
---|---|
Wi-Fi | 4x4 802.11ax – the fastest ratified Wi-Fi standard Dual band capability (2.4GHz and 5GHz) |
Voice | 2x FXS ports |
Ports | One 3.0 USB port 1 configurable 2.5 gigabit Ethernet WAN/LAN port 4 gigabit Ethernet ports |
Memory | 1024MB RAM |
Compatibility | The Telstra 5G Home Modem is only for use with the Telstra 5G Home Internet plan. The Telstra 5G Home Modem is not compatible with the Telstra Smart Wi-Fi Booster, or any Wi-Fi extenders. |
We're offering 1TB of data per month on our 5G Home Internet plan. You won't be charged if you go over your data allowance, but you will be slowed to 25Mbps. You can check your usage anytime on the My Telstra app. We'll let you know when you've hit 50, 85 and 100% of your data.
With Telstra 5G Home Internet, there's no waiting for technicians to come and connect you to a fixed line network or install a box on your wall. The 5G Home Modem connects wirelessly to our existing 5G mobile network, to give you 5G speeds at home without any additional hardware or cabling.
Typical evening speeds (7pm-11pm)
Good for smaller households with 1-3 users with low data demands.
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).
Speeds experienced may be slower and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Typical evening speeds (7pm-11pm)
Great for medium households with 1-5 users at home.
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).
Speeds experienced may be slower and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
With a free FTTP upgrade from nbn®, you can choose to enjoy the benefits of our fastest available nbn plans.
We'll handle the process so you can keep doing what you do online, with little or no interruptions while the upgrade is completed. Then we'll switch you over and you'll be ready to go - fast!
Allow up to 6 weeks for an installation appointment.
Choose an eligible high-speed plan and we'll do the rest. Or sign up to any plan now and we'll let you know when your area is upgrading to access higher-speed plans. Message us below to get started.
With a free FTTP upgrade from nbn®, you can choose to enjoy the benefits of our fastest available nbn® plans.
We'll handle the process so you can keep doing what you do online, with little or no interruptions while the upgrade is completed. Then we'll switch you over and you'll be ready to go - fast!
Allow up to 6 weeks for an installation appointment.
Choose an eligible high-speed plan to get started. Or sign up to any plan now and we'll let you know when your area is upgrading to access higher-speed plans.
FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises.
FTTB technology runs an optic fibre line from the nearest available fibre node to your building’s communications room. From here, a copper line runs to your wall socket.
FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.
FW technology starts at a Wireless tower. The tower sends the signal to a fixed antenna on your roof, which continues through internal wiring to your wall socket.
HFC technology runs an optical fibre line from the nearest available fibre node to your street. From here, a coaxial cable runs to your wall socket.
Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.
Due to an industry-wide hardware shortage, nbn co can't process Hybrid Fibre Co-axial (HFC) orders for new connections to the nbn network. Any ADSL or Cable connections due for disconnection will be delayed until this is resolved.
This allows us to determine peak internet usage in your household.
This helps us better match the plan that suits your specific usage needs.
Browsing, emails, social media & SD video streaming
Everyday use plus streaming HD video and video calling
Ultra HD video streaming and serious gaming
This helps us better match the plan that suits your specific usage needs.
Browsing, emails, social media & SD video streaming
Everyday use plus streaming HD video and video calling
Ultra HD video streaming and serious gaming
This helps us better match the plan that suits your specific usage needs.
Browsing, emails, social media & SD video streaming
Everyday use plus streaming HD video and video calling
Ultra HD video streaming and serious gaming
We recommend our Essential plan, based on the information you provided. However, if you don’t need as much data and you don’t want to add on a bundle plan, our Basic plan is an affordable alternative. More information on bundle plans.
eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card.
eSIM allows you to add a secondary number so you can juggle work and personal life on the one device.
eSIM is not yet available for customers who wish to keep their number when switching from another provider. For customers wishing to keep their number when switching their service to Telstra, please select 'Physical SIM' at checkout or visit a Telstra store.
Compatible device is required for connecting to eSIM. Explore how eSIM works
iPad Pro (M4) and iPad Air (M2) are eSIM only devices. Most devices produced post-2020 are eSIM compatible, however, some devices purchased overseas may not be eSIM compatible in Australia. Is my device compatible?
This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means some web pages, social media content and files may take longer to load).
In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.
With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access.
Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker.
Earn 10 points for every dollar spent (on eligible services) with Telstra Plus to redeem for products in our Rewards Store. Plus, you unlock great membership benefits. You must be 18+ with an eligible service. Excludes Enterprise. Telstra Plus terms and conditions.
Business tier also available.
Join Telstra Plus.
Device Security Essentials (powered by McAfee) is free for consumer and small business mobile customers and allows access to three security features via the My Telstra app.
Scan Wi-Fi networks for cyber threats and get alerts when connecting to unsafe Wi-Fi networks.
Browse more confidently with timely alerts before accessing risky websites and links.
Helps protect your devices and personal information from the latest malware and threats.
Explore Device Security Essentials
Unlock great value with our mobile and data Bundle Plans by sharing your data across multiple devices. You can add up to five Bundle Plans to either an Essential or Premium Upfront Mobile Plan.
Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers.
Unlimited SMS from Australia to standard international numbers in all destinations. 30 minutes of calls from Australia to any standard overseas number.
Excludes calls and texts to premium numbers, some satellite numbers and international use.
Protect yourself from hackers, scams, and online viruses with Telstra Device Security, powered by McAfee.
$0 for 3 months. Roll onto standard month-to-month fees (currently $10) after 3 months unless you change or cancel. Telstra personal customers (excl. Pre-Paid) new to Telstra Device Security. Available until withdrawn. App download required. Data charges apply. Sign up by visiting Telstra Device Security with McAfee.
Our Basic plan may suit your needs if you’re looking for a more affordable option. However, bundle plans can’t be added to this plan and it offers less data and capped speeds, compared to our Essential plan. More information on bundle plans.
eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card.
eSIM allows you to add a secondary number so you can juggle work and personal life on the one device.
eSIM is not yet available for customers who wish to keep their number when switching from another provider. For customers wishing to keep their number when switching their service to Telstra, please select 'Physical SIM' at checkout or visit a Telstra store.
Compatible device is required for connecting to eSIM. Explore how eSIM works
iPad Pro (M4) and iPad Air (M2) are eSIM only devices. Most devices produced post-2020 are eSIM compatible, however, some devices purchased overseas may not be eSIM compatible in Australia. Is my device compatible?
This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means some web pages, social media content and files may take longer to load).
In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.
With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access.
Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker.
Earn 10 points for every dollar spent (on eligible services) with Telstra Plus to redeem for products in our Rewards Store. Plus, you unlock great membership benefits. You must be 18+ with an eligible service. Excludes Enterprise. Telstra Plus terms and conditions.
Business tier also available.
Join Telstra Plus.
Device Security Essentials (powered by McAfee) is free for consumer and small business mobile customers and allows access to three security features via the My Telstra app.
Scan Wi-Fi networks for cyber threats and get alerts when connecting to unsafe Wi-Fi networks.
Browse more confidently with timely alerts before accessing risky websites and links.
Helps protect your devices and personal information from the latest malware and threats.
Explore Device Security Essentials
Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers.
Unlimited SMS from Australia to standard international numbers in all destinations. 30 minutes of calls from Australia to any standard overseas number.
Excludes calls and texts to premium numbers, some satellite numbers and international use.
Protect yourself from hackers, scams, and online viruses with Telstra Device Security, powered by McAfee.
$0 for 3 months. Roll onto standard month-to-month fees (currently $10) after 3 months unless you change or cancel. Telstra personal customers (excl. Pre-Paid) new to Telstra Device Security. Available until withdrawn. App download required. Data charges apply. Sign up by visiting Telstra Device Security with McAfee.
Try the Telstra Plan Finder again.
Unlock great value. Add up to 5 Bundle Plans for use with extra phones or tablets.
We have Australia's largest 5G network and it's rapidly growing.
5G rolling out now.
Our cyber security team is constantly monitoring our network to protect your data from suspicious activity.
Call our local team or visit your local store. Plus, the My Telstra app makes it easier to manage your account with in-app messaging and in-store appointment booking.
Doing the right thing - for our customers, our people and for the environment.
Online exclusive offer for customers taking up a new Upfront mobile plan using code ONLINE10 by 24 Nov. Roll onto Telstra’s standard mth-to-mth price after 6 months unless you change or cancel beforehand.
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
More information about mobile phones can be found in our Support section.
We're here to answer your questions.
You can message us about a range of topics and we'll get back to you as soon as we can.
What are bundle plans?
There are two types of bundle plans: mobile or data bundle plans.
Mobile bundle plans
Mobile bundle plans let you add family members’ phones to your account and access to a data allowance with uncapped download speeds on Australia’s best network.
Data bundle plans
Data bundle plans are ideal for tablets or mobile broadband devices. They’re great for studying, travelling and entertaining kids.
Which bundle plan is right for you?
When you add an upfront Essential or Premium plan you can select from two types of bundle plans and connect up to five bundle plans on one account:
Mobile data plan
Calls and data. Ideal for phones
15GB for $47/mth
Data bundle plan
Data only. Ideal for tablets and mobile broadband devices.
10GB for $10/mth
Total minimum cost is $400 (including $85/mth plan cost, $99 connection fee and $216 modem charge). If you leave within 24 months pay out the modem pro rata ($9/mth) or stay connected to have fee waived.
Total minimum cost is $415 (including $100/mth plan cost, $99 connection fee and $216 modem charge). If you leave within 24 months pay out the modem pro rata ($9/mth) or stay connected to have fee waived.
Total minimum cost is $425 (including $110/mth plan cost, $99 connection fee and $216 modem charge). If you leave within 24 months pay out the modem pro rata ($9/mth) or stay connected to have fee waived.
$450 ($135 + $99 connection charge + $216 modem charge). This amount assumes you stay connected to the Premium Internet plan and may change if your month-to-month plan price or Add-on price changes.
$485 ($170 + $99 connection charge + $216 modem charge). This amount assumes you stay connected to the Premium Internet plan and may change if your month-to-month plan price or Add-on price changes.
Min cost $390 if you cancel after 1 month (incl. $216 modem, $99 online connection fee). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths).
Min cost $306 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths).
Pay just $95/mth for 12 months, $110/mth afterwards.
Min cost $311 if you cancel after 1 month (incl. $216 modem, $15 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths).
Credit applied by the second bill. For new customers.
Pay just $1 for your first month and then $95/mth afterwards.
Pay just $1 for your first month and then $110/mth afterwards.
Pay just $31 for your first month and then $140/mth afterwards.
Pay just $71 for your first month and then $180/mth afterwards.
Pay just $125/mth for 12 months, $140/mth afterwards.
Min cost is $341 if you cancel after 1 mth (incl. $216 modem, $15 Premium plan credit). If you leave within 24 mths pay out the modem pro rata ($9/mth for each month remaining in the initial 24 months). Credit applied by the second bill.
Pay just $165/mth for 12 months, $180/mth afterwards.
Min cost is $381 if you cancel after 1 mth (incl. $216 modem, $15 Premium plan credit). If you leave within 24 mths pay out the modem pro rata ($9/mth for each month remaining in the initial 24 months). Credit applied by the second bill.
At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia.