Mobile phone

Showing 35 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• Check your International Day Pass usage

• Can I upgrade my phone online?

• What is Business Lease Assure?

• Can I upgrade my phone on a business lease plan?

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• Search and Google Now on your Android handset

• Set up, optimise and personalise your mobile device

• What are the SMTP settings required for email on my mobile?

• What are Third Party Content Purchases

• $35 Team Plan

• To set-up Call Forward Immediate

• To set-up Call Forward No Answer

• What are the SMTP settings required for email on your mobile?

• What is the difference between a mobile broadband device or data card and modem?

• What's included in my mobile phone plan?

• Divert my phone to my MessageBank

• How can I see if I'll have mobile broadband coverage when I travel?

• How do I set up and activate my iPhone?

  How do I set up and activate my iPhone?

  To get set up:

  1. Download the latest version of iTunes® to your computer
  2. Set up an iTunes account when you're prompted
  3. Connect your iPhone to your computer using the USB cable
  4. Wait for your phone to synch your information with iTunes
  5. Download the Telstra 24x7 app to manage your bills and usage

  Need more help? Check out our Apple iPhone Support 

   

  How to activate:

  If you've ordered a new service with a new mobile number, the great news is that your service is already activated. Don't forget to use iTunes to complete your activation.

  For help activating iTunes, visit our interactive support online.

  If you have recontracted your existing mobile service, you can activate online.

• How do I turn the features on my phone on and off?

• I'm under contract to recontract with the new iPhone 6 what will it cost?

• Remove the network lock restriction from your iPhone

• Set up/remove my Call Forwarding options

• To remove Call Forward Busy

• To remove Call Forward Immediate

• To remove Call Forward No Answer

• Chrome on your Android handset

• Gmail on your Android handset

• Google Play on your Android handset

• How can I block certain types of calls, email or the internet on a mobile phone?

• Managing your Google account (Android)

• Maps for mobile on your Android handset

• Once my phone is delivered, how do I set up and activate my SIM?

• Photos on your Android handset

• Hangouts on your Android handset

• What should you do when you receive a fail email or SMS?

• What’s Peace of Mind Data and how does it work?

• What should you do if you need more data or faster speeds?