Mobile phone

Showing 35 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• Check your International Day Pass usage

• Can I upgrade my phone online?

• What is Business Lease Assure?

• Can I upgrade my phone on a business lease plan?

  Yes, you can upgrade your phone on a Business Lease plan 12 months after the start of your contract.

  What if I want to upgrade my phone sooner?

  If you add Business Lease Assure to your phone plan you can upgrade your phone at any time during the 24-month period, even if your phone is damaged.

  You can use Business Lease Assure twice within each 12 month period, starting on the purchase date of your eligible plan.

  Do I have to buy a new plan to upgrade my phone?

  Yes, you’ll need to take out a new, eligible 24-month plan.

  How do I upgrade my phone?

  1. Call 13 22 00
  2. Visit a Telstra store
  3. On the Telstra Small Business Lease webpage. For more information, see our article on upgrading your phone online.

  What information do I need to upgrade my phone?

  1. Your phone’s IMEI number

     
     To find an Android phone’s IMEI number:

     • Dial *#06#, or
     • In the Settings menu, select About Device then Status, or
     • Look under the battery, or
     • Check the original box

      

     To find an Android phone’s IMEI number:

     • Dial *#06#, or
     • In the Settings menu, select General then About, or
     • Look on the SIM card tray, or
     • Look on the back of the phone
      
  2. Your lease expiry date
  
  
  3. Whether you have Business Lease Assure

   

  Good to know

  You can check your lease expiry date and whether you have Business Lease Assure in your Telstra Tools. You can login with your Telstra ID username and password.

  Is there a cost to upgrade my phone?

  If you upgrade in the first 18 months of your contract you’ll pay a $99 upgrade fee. After 18months there’s no upgrade fee.

  Do I need to return my current phone?

  Yes. You need to return you current phone in good working order within 14 days of talking out your new lease plan.

  If you don’t return it, we’ll charge you the Fair Market Value of the phone plus 20%.

  How do I return my phone?

  Upgrading online or over the phone

  We’ll send you a return satchel so you can post the phone back to us.
  
  Upgrading in-store

  You can leave the old phone at the Telstra store.

   

  Very important

  If your leased phone was replaced under warranty, or insurance, you need to show us a receipt or some other some proof of replacement.

  Want more information?

  Chat with us on Telstra 24x7 Chat

  Related articles

  Can I upgrade my phone online?

  What is Business Lease Assure?

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