Websites & Domains

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• How do I manage my email services

• Telstra Online Essentials FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

• GoCanvas FAQ’s

• Assigning and Unassigning applications

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units

• Deputy FAQs

• DocuSigns FAQs

• How to reset a password

• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

• Haven't received an email from us in a while?

• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Zunos FAQ's

• How to change your primary email address

• How to raise and track a support ticket

• How to invite users to join your company

• Veritas Enterprise Vault.cloud™ FAQ's

• Domain name FAQ's

• Squirrel Street FAQ's

• McAfee Multi Access licence How-to

• How to download and setup your T-Voice app

• Set up Telstra T-Voice

• Domain name How-to

  How to manage your DNS through Telstra Apps Marketplace

   

  Best for: Administrators

  Technical Level: Advanced

   

  DNS Management is provided through Telstra Apps Marketplace. This allows you to change your DNS hosting configuration.. Here are some steps to follow:

  1. Log in to the Telstra Apps Marketplace using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, click on the Domain Name app tile you want to manage. You’ll automatically be taken to Manage DNS portal where you can view, add to, edit or delete your DNS records.
  3. Once you’ve completed configuring or updating your DNS records, click on the terminate session button.

   

  If your domain name has been transferred in, after configuring the DNS records with the steps above you’ll need to complete the final step of redelegating the DNS servers to complete the transfer of your DNS hosting.  Go to MyApps , hover over your Domain Name app tile you want to manage and select Manage App. You’ll be taken to the Application management page of that Domain Name. Then click on the Settings icon and select “Redelegate DNS”.

  

   

  How to check your domain name expiry date and renewal status of your domain name.

   

  Best for: Administrators

  Technical Level: Easy

   

  If you want to find the expiry date for your Domain Name subscription, you can do so by :

  1. Log in to the Telstra Apps Marketplace using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, you arrive at MyApps page, hover over your Domain Name app tile you want to manage and select Manage App.
     

     

  3. You’ll be taken to the Application management page of that Domain Name. The contract end date is the domain expiry date. For this example, the domain expiry date is 16^th March 2016 and is set to manual renewal. By default, your Domain Name will be automatically renewed unless you selected to opt out of auto renewal.
     

     

   

  How to opt out of auto-renewal and manage your Domain Name subscriptions manually

   

  Best for: Administrators

  Technical Level: Easy

   

  If you don’t want your Domain Name subscription to be automatically renewed, you can disable automatic renewal through the Telstra Apps Marketplace in a few easy steps:

   

  1. Log in to the Telstra Apps Marketplace using your Telstra Apps Marketplace credentials.
  2. Once you’ve logged in, you arrive at MyApps page however over the Domain Name app tile you want to manage and select Manage App
  3. You’ll be taken to the Application management page of that Domain Name. Then click on the Settings icon and select “Cancel auto-renew”.

   

  

   

  To change your Domain Name renewal back to auto renewal, click the Settings icon and select “Re-enable Auto Renew”

   

• What is the Telstra Apps Marketplace

• How to set up a domain name for Office 365

• Services being discontinued from Telstra Apps Marketplace

• Telstra Device Locator – Account access

• Telstra Device Locator – What kind of devices and services are eligible?

• Telstra Device Locator – How to set up and manage?

• Telstra Device Locator – What happens when you’ve lost your device?