Telstra Apps Marketplace

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• How do I manage my email services

• Telstra Online Essentials FAQs

• McAfee Endpoint Protection Essential for SMB FAQs

• McAfee Endpoint Protection Essential for SMB How-to

• GoCanvas FAQ’s

• Assigning and Unassigning applications

• How to create a Telstra Apps Marketplace account

• How to remove a user from your Telstra Apps Marketplace Company

• About our Terms & Conditions

• Upgrading and downgrading applications

  What happens when I upgrade or downgrade an application?

  If you upgrade or downgrade an application or service, the order is processed that day and your bill will be pro-rated accordingly. You’ll have access to the new application or service within 24 hours.

  Some applications and services may have early termination charges (ETCs) if you decide to switch plans. Please refer to Our Customer Terms.

   

  How to upgrade or downgrade an application?

  1. Open the marketplace homepage Marketplace.Telstra.com.

  • If you are logged into the marketplace, proceed to step 2.
  • If you are not logged into the marketplace, please log in, then proceed to step 2.
     

  2. Click ‘Your Name’ from the top navigation bar, then click ‘My Account’ from the drop down list. A new account navigation toolbar will appear beneath the primary navigation toolbar. Click ‘Applications’ to navigate to your application portal.  Find the application from the list of your company’s applications, then click ‘Manage’ and a new drop down box will appear.

  
  

  
  3. You will now be redirected to the Manage Application screen. On this screen you can increase/decrease the quantity of licences your company holds, you can update the edition your company holds, you can assign applications to your team (users) and view the company order history of the application.

  To increase/decrease the licence count, Click ‘Update Edition.’ Your edition may have a series of included licences already. You can see this in the ‘Usage field’ beneath the name of the application. If you have assigned all the licences you will need to purchase more licences. If you have licences available, then click Assign Users.’

  Please note, some applications have volume based pricing, which means your subscription price is customer to the quantity of licences you hold. An Example of Volume Based Pricing: 1-10 Licences cost $10 per licence, however if you want 11 licences, you would need to upgrade your edition to access more licences 11-20 for $9 per licence. In this scenario, you would need to upgrade your edition, then increase the quantity of licences all within the ‘Update Edition’ field.

  

• Who do I contact if I have a question about my company’s bill?

• Overdue Invoices / Bills

• How to transfer your Office 365 subscription to Telstra

• How to register with an Australian Company Number (ACN)

• How to view all the users in your company

• Account Billing Options?

• Does the Telstra Apps Marketplace bill in advance or in arrears?

• Suspended Applications or Services

• Why was my credit card payment declined?

• How to set up single billing with your Telstra services

• How to update your Credit Card details

• How to buy applications?

• Ways to discover various business apps we have to offer

• How to increase or decrease subscription units

• Deputy FAQs

• DocuSigns FAQs

• Red Hat OpenShift FAQs

• Red Hat Openshift Dedicated User Creation and Management Guide

• How to reset a password

• Update your company’s information

• How to view your Telstra Apps Marketplace bills online

• Haven't received an email from us in a while?

• How to change your company's name

• How to change your existing password

• McAfee Multi Access Service FAQs

• Zunos FAQ's

• How to change your primary email address

• How to raise and track a support ticket

• How to invite users to join your company

• Veritas Enterprise Vault.cloud™ FAQ's

• Domain name FAQ's

• Squirrel Street FAQ's

• McAfee Multi Access licence How-to

• How to download and setup your T-Voice app

• Set up Telstra T-Voice

• Domain name How-to

• What is the Telstra Apps Marketplace

• How to set up a domain name for Office 365

• Midsized Business Office 365 plan update

• Services being discontinued from Telstra Apps Marketplace

• Telstra Device Locator – Account access

• Telstra Device Locator – What kind of devices and services are eligible?

• Telstra Device Locator – How to set up and manage?

• Telstra Device Locator – What happens when you’ve lost your device?