Storage space

Telstra gives you 10 GB of storage per email address for your emails, contacts and attachments.

What happens if I reach my 10GB storage limit?

We will email you when your storage is full. You can still access your Telstra email, however:

  • You won’t be able to receive new emails
  • You won’t be able to send emails.

To send and receive emails you need to reduce your storage to less than 10GB.

Free up storage

Move unwanted emails to the ‘Trash’ folder. Emails in the Trash folder will be permanently deleted after 7 days. 

Good to know


Emails in your ‘Trash’ and all other folders (eg the ‘Sent’ folder) count towards your storage total until they are permanently deleted.

To empty the ‘Trash’ folder immediately:

  • Hover the cursor over the ‘Trash’ folder
  • Select the trashcan symbol. 

How can I see how much storage I’ve used?

  1. Go to Telstra Mail
  2. Select Settings at the top right
  3. Select Mail from the left-hand menu
  4. You’ll see your usage at the bottom of the page 

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