New developments

The Developer is responsible for providing fibre-ready pit and pipe to service new developments and will also be responsible for contributing to the cost of other infrastructure such as cable reticulation, head-works and backhaul infrastructure.

You can choose to install your own fibre-ready pit and pipe, and we would expect to acquire the installed network as part of a commercial agreement. 

Alternatively, we may include the pit and pipe quote for consideration as part of a commercial offer to provide infrastructure for your development. 

It’s our policy to use our own network cabling when reticulating a development.  

Only the Developer or someone who is authorised to enter into the Application for Reticulation (AFR) terms and conditions on behalf of the Developer.

You may need to provide written evidence that you are authorised to act on behalf of the Developer.

Where you fail to comply with any of these requirements you are in breach of the AFR Terms and Conditions and we may reject your application without further consideration.

If you’d like us to quote on pit and pipe installation, you need to lodge an AFR for each stage of your development at least 3 months prior to the commencement of any subdivision road works or building civil works associated with the development.

If you are making alternative arrangements for the provision of pit and pipe, an AFR should be lodged 6 months prior to your expected project completion date.

For building developments, this is the expected first service date (including lift lines and fire alarms). Otherwise it is the expected subdivision completion date.

If sufficient notice is not provided and we offer to provide infrastructure, the developer can be financially responsible for costs we incur to provide interim wireless services to end users due to the late AFR lodgement.

In cases where an AFR is submitted with greater than 6 months lead time to your estimated project completion, we may defer any offer to install infrastructure until approximately 6 months before the expected completion date.

This is due to the uncertainty of the nbn rollout and ownership of the communications network at the time of your development completion. Any required transfer of our network (or part of Telstra’s network) prior to, or part way through our provision of infrastructure, would create complexities for all parties involved.

What you need to do

• Lodge your development by registering a new Application for Reticulation (AFR) by selecting ‘Register’ 
• Populate the information requested in the AFR forms regarding your development 
• Attach your nbn rejection correspondence 
• Attach required electrical/communications plans to scale 
• Submit your application and record the AFR number provided for your reference. An email will also be sent to your nominated email address 
• Your registration will be assessed, and we will determine if we can offer to be the Infrastructure Provider under agreed terms 
• We will contact you to discuss your registration and answer any queries. 

Infrastructure Provisioning Agreement 

 Through the AFR process, Developers may request us to provide telecommunications infrastructure to, and throughout their development.

In accordance with Federal Government Policy and to promote a level playing field in the provision of telecommunications infrastructure to new developments, the policy requires providers to operate on a commercial basis. As a result, we will charge developers for the provision of infrastructure and will no longer be providing infrastructure for free.

You will be contacted by a Telstra representative who will discuss your requirements. 

Process for completion of Telstra commercial provisioning agreement 

The key steps in the process are as follows: 

• Register the development on the Telstra Smart Community website - preferably with a copy of the development’s scaled electrical and/or communications plan 
• One of our representatives will contact you to discuss your development and our obligations 
  
• Where appropriate we will make a commercial offer to you via a contract 
  
• If accepted and paid, we will produce a detailed design for the installation 
  
• We will not undertake any design or construction activities until payment is received 
  
• At least 8 weeks is required between receipt of payment and commencement of the infrastructure installation 
  
• A provisioning letter can be issued to you if required, once the infrastructure has been installed and the project is complete 
  
• Where we install infrastructure, it retains ownership – including pit and pipe. This means that you cannot enter into other agreements to transfer ownership to other carriers. 
  

Our commercial pit and pipe offering 

• As part of a Telstra infrastructure provisioning agreement we may include the installation of fibre ready pit and pipe 
• There's no obligation for you to use Telstra to supply pit and pipe infrastructure in a new development 
  
• Telstra's commercial pit and pipe service is for the design and construction of the pit and pipe network in a trench supplied by a developer 
  
• This means that the trench open date of the developer supplied trench, is an important factor we consider before offering to install pit and pipe as part of a provisioning agreement 
  
• We require developers to lodge an application for commercial pit and pipe and have a contract with us at least 3 months before trenches or road crossings are open to allow designs to be prepared 
  
• It’s important that accurate trench and crossing open dates and electrical plans are supplied with the application for reticulation.  Shorter notification periods might mean we can’t meet your construction time frames; therefore, we will not generally make a pit and pipe offer. 
  

Provisioning Letters 

An Infrastructure Provisioning letter can only be issued once the following conditions are met:  

• Commercial agreement signed 
• Payment Received 
  
• Infrastructure is installed and any 3rd party pit and pipe has been inspected and confirmed as fibre ready. 

Provisioning letters will not be provided for nbn or other sites where we have not provided infrastructure. 

Dial before you dig 

Dial Before You Dig is a referral service for information on locating underground utilities anywhere in Australia. 

Please ensure you have identified any existing infrastructure prior to the clearing of any land, excavation, drilling or boring.  

Dial 1100 during business hours. 

Visit the 1100 website  

Relocation of Telecommunications Network 

If Dial Before You Dig, or local inspection in the vicinity of your new development indicates we may have existing infrastructure running through it, please engage our Network Integrity team to arrange the relocation of assets prior to the development proceeding.

Call us on 1800 810 443

Request Asset Relocation Or Commercial Works

Request asset relocation or commercial works 

Asset Relocation:

• Includes the removal, reconstruction, relocation and any other work deemed necessary (by us) for the purposes of protecting our plant and equipment from potential damage from another party, both on public and private property, e.g. Relocation of cable to permit road or public works 
• Lead-ins for refurbished or partially demolished buildings, e.g. where facade is retained 
• Recovery of a lead-in due to demolition of a premises 
• Customer request for relocation of Main Distribution Frame (MDF) and Telstra lead-in cable, where it is associated with building alteration/addition works 
• Relocation of lead-In due to refurbishment of a building. 

Damage to Telstra Assets 

To report any damage to Telstra infrastructure, call 13 22 03. 

Report damage online