Apple iPhone 14

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Upgrade & Protect

Upgrade to the latest tech, swap a damaged device or replace a screen. $15/mth. T&Cs apply

Only available for devices on repayment
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Trade in your eligible device for credit towards your Telstra account.

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    Select an Upfront Mobile Plan that suits your business needs

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    You can use your current eligible service with this device.
    If you buy this device outright, you can transfer your SIM to use your current plan with it.
    You can’t add a new device with the customer’s current plan via an outbound sale right now. The customer can visit Telstra.com to complete this purchase themselves.

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    You need a new plan to continue

    Your current plan can’t be used as we no longer offer it. You also need to buy out the remaining months on your repayment term. This cost will be calculated before you complete your order. Your current plan can’t be used as we no longer offer it. Your current plan can’t be used as we no longer offer it.

    Current Device

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    Eligible to redeem

    What are my options?
    You can buyout your device now or wait until [nextRedemptionAllowedDate] to redeem Upgrade & Protect on your damaged device.

    Upgrade & Protect active on this device
    You can upgrade this device by paying a redemption fee (between $0 and $249 depending on device condition and time left on contract). Subject to our standard credit assessment.

    Alternatively, keep this device by paying the buyout fee.

    The IMEI number you entered didn't return a match.

    If your device has been replaced under warranty, visit your nearest Telstra store with proof of warranty, a replacement receipt or a purchase receipt.

    The IMEI number you entered didn't return a match.

    You can manually verify the IMEI by signing an authorised warranty replacement receipt or a proof-of-purchase that matches the device. Without this, the device can't be verified and Upgrade & Protect can't be redeemed.

    Try again later.

    Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:

    1. Go to Settings > Scroll to Face ID & Passcode.
    2. Enter your device passcode
    3. Scroll to Stolen Device Protection and turn it off
    4. Go back to Settings > Select your Name > Select Find My
    5. Turn off Find My [iPhone or iPad]
    6. Restart the order

    Contact us if this issue persists.

    Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.

    $[redemptionFee] estimated redemption fee

    Subject to:
    1. a credit assessment; and
    2. re-assessment of device once it’s returned.

    You'll keep your current device

    It costs $[buyoutAmount] to buy out your current device.

    This cost covers the [remainingMonths] months left on your repayment term.

    Current device

    Your Upgrade & Protect subscription
    You can't redeem Upgrade & Protect for mobile broadband devices.

    Your options are:

    • Get a new plan for your mobile broadband device and keep your Upgrade & Protect subscription on your existing plan; or
    • Buy out your current device and swap the mobile broadband device into your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.

    You'll keep your current device

    $[buyoutAmount] buyout fee
    This cost covers the [remainingMonths] months left on your repayment term

    You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

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    You have no eligible plans

    Only upfront plans can be used with devices on repayment.

    Order stopped

    You have no eligible services that can be upgraded. Please message us or get a new plan.
    Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
    Message us or visit us in store to update this service.
    This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
    This is a MICA service. Go to Console to migrate it.
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    • Basic

      50GB for $65/mth
      , Slide 1 of 3
      • Plan price may change.
      • Not available to enterprise customers.

      • Australia’s largest 5G mobile network
      • No lock-in contract
      • No excess data charges in Australia. More on data usage.
      • Data share with up to 20 Upfront Mobile or Data Plans. Explore data sharing.
      • Data security with 24/7 network surveillance
      • Stay safer online with Device Security Essentials.
      • Uncapped download speeds.
      • Earn Telstra Plus Points.
    • Essential

      180GB for $75/mth
      , Slide 2 of 3
      • Plan price may change.
      • Not available to enterprise customers.

      • Australia’s largest 5G mobile network
      • No lock-in contract
      • No excess data charges in Australia. More on data usage.
      • Data share with up to 20 Upfront Mobile or Data Plans. Explore data sharing.
      • Data security with 24/7 network surveillance
      • Stay safer online with Device Security Essentials.
      • Uncapped download speeds.
      • Earn Telstra Plus Points.
      • Save with bundle plans.
    • Premium

      300GB for $99/mth
      , Slide 3 of 3
      • Plan price may change.
      • Not available to enterprise customers.

      • Australia’s largest 5G mobile network
      • No lock-in contract
      • No excess data charges in Australia. More on data usage.
      • Data share with up to 20 Upfront Mobile or Data Plans. Explore data sharing.
      • Data security with 24/7 network surveillance
      • Stay safer online with Device Security Essentials.
      • Uncapped download speeds.
      • Earn Telstra Plus Points.
      • Save with bundle plans.

    Review your selections

    By continuing, you’re committing to paying for both the device and a data plan for every month of your 12, 24 or, for eligible devices, 36 month payment term. If you cancel, you’ll need to pay out your device as one payment at the time you leave. Please carefully review your selections to ensure you’re able to meet all payment obligations.

    • Paying for the device for every month of your chosen payment term.

    • Paying out your device as a one-off payment, if you cancel your repayment option.

    • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

    From 27 August 2024: ​

    • Basic plan will increase by $3/mth​
    • Essential plan will increase by $3/mth and
    • Premium plan will increase by $4/mth

    By continuing, you’re committing to paying for both the device and a data plan for every month of your 12, 24 or, for eligible devices, 36 month payment term. If you cancel, you’ll need to pay out your device as one payment at the time you leave. Please carefully review your selections to ensure you’re able to meet all payment obligations.

    Buyout fee

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    Redemption fee - estimation only


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    Use iPhone to accept contactless payments

    With Tap to Pay on iPhone and the Tyro BYO App, you can accept most types of in-person, contactless payments right on your iPhone – no extra hardware needed.

    iPhone 14 video

    iPhone 14 video content description

    A display of the various features of the new Apple iPhone 14 and iPhone 14 Plus such as the 6.7-inch display, all-day battery life, more advanced camera system, durable design, crash detection and A15 Bionic chip.

    [UPBEAT PERCUSSIVE ELECTRONIC MUSIC]

    Titles: iPhone 14 and iPhone 14 Plus. 

    An iPhone 14 and iPhone 14 Plus in blue come together from opposite ends of a blank space. Two hands reach up to grab hold of them. 

    Titles: Even bigger 6.7'' display. All-day battery life.

    The bar of a battery icon fills, changing from purple to blue as it fully charges. 

    iPhone 14 devices in (PRODUCT)RED and starlight spin in two concentric circles. 

    Titles: More advanced camera system. 

    A close-up of the camera lenses of two blue iPhone 14 devices. 

    Titles: Huge leaps in low light. 

    A photo of a person in an orange blouse reaching up to touch a stained-glass window. Light shines down on their face from above. 

    Titles: Sharper selfies. 

    A photo of three women against a clear blue sky. 

    Titles: Action mode. Smooths shaky, hand-held video. 

    A video records a jogger running from behind. The runner jogs forward with a track to his right and bleacher seats to his left. At the top of the screen, a red recording bar displays the seconds. The recording frame jostles violently from side to side. Now, the footage of the runner is steady. 

    Titles: Ceramic Shield. Durable by design. 

    An iPhone 14 and iPhone 14 Plus in purple and starlight face each other, then pull apart. 

    Titles: Crash Detection. Calls for help when you can't. Emergency SOS uses a mobile network connection or Wi-Fi calling.

    An iPhone 14 displays a message that reads, "It looks like you've been in a crash. iPhone will trigger Emergency SOS if you don't respond." A slider at the bottom of the screen reads, "SOS. Emergency Call." 

    Titles: A15 Bionic chip. Lightning-fast performance. 

    On an iPhone 14, a video plays of a six-winged metallic monster with glowing red eyes. A large white bird with a rider on its back flies toward it. As the two soar above the ocean, the metal creature spits flames. 

    iPhone 14 devices in midnight, starlight and (PRODUCT)RED spin in two concentric circles. 

    Titles: iPhone 14. Battery life varies by use. 

    An Apple logo.