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Google Pixel 10 Pro Fold

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        The Pixel 10 Pro Fold features Google’s most advanced AI on Pixel’s largest screen.

        • Pixel’s biggest chip upgrade yet with a TPU up to 60% more powerful and a CPU up to 25% faster than the Pixel 9 Pro Fold1Refer to legal disclaimers for details.
        • All-day battery life. Can last up to 24+ hours on one charge and up to 84 hours with Extreme Battery Saver2Refer to legal disclaimers for details.
        • 16GB of RAM for pro-level performance.
        • Gemini Nano – Google’s most advanced AI model on a mobile device.
        • 8-inch Super Actua Flex display inside and 11% brighter 6.4-inch Actua display outside1,3Refer to legal disclaimers.
        • High-strength hinge can fold over 200k times.
        • Google’s first foldable with Pixelsnap magnetic technology compatible with Qi-2 certified wireless chargers that snap into place5,6Refer to legal disclaimers.
        • The 48MP wide camera with 10.5MP ultrawide lens gives you Macro Focus for amazing close-ups7Refer to legal disclaimers. The camera features a 5x telephoto lens and Super Res Zoom up to 20x.
        • 10MP selfie cameras on both inner and outer screens7Refer to legal disclaimers and a powerful rear camera for higher quality selfies8Refer to legal disclaimers.
        • Night sight video with Video Boost brightens videos taken in low light. Flexible Split Screen.
        • Real-time security checks, theft protection and regular security updates for seven years from launch9Refer to legal disclaimers.
        • Car Crash Detection and Crisis Alerts to help keep you and your family safe.

        Legal Disclaimers

        The information and claims in this features accordion are provided by Google. Google takes all reasonable steps to ensure the information is accurate and complete. 

        1. Compared to Pixel 9 Pro Fold. 
        2. Battery life depends upon many factors and usage of certain features will decrease battery life. Actual battery life may be lower. Over time, Pixel software will manage battery performance to help maintain battery health as your battery ages. See Google Pixel battery tests and Google Pixel battery health for details. 
        3. Screen has rounded corners. When measured diagonally as a rectangle, the external screen is 6.4 inches and internal screen is 8 inches. Actual viewable area is less. Dimension may vary by configuration and manufacturing process. 
        4. Based on assumption of 50 folds per day and on internal testing using pre-production devices in a simulated environment. 
        5. Wired charging rates are based upon use of the Google 45W USB-C® Charger plugged into a wall power point. Actual results may be slower. Adaptors sold separately. See Google Pixel battery tests and Google Pixel battery health for details. 
        6. Requires Qi 2.0-certified wireless charger (sold separately). 
        7. Reflects megapixels for camera sensor. Camera image resolution output may be less when using default settings. 
        8. Compared to the phone’s front camera.
        9. Pixel updates for seven years from when the device first became available on the Google Store in the US. See Google Pixel updates for details.

        Google Pixel 10 Pro Fold 

         

        Rear view, open 45 degrees showing the rear cameras and the Google logo. Text in image says Google Pixel 10 Pro Fold

        Unfold extraordinary. 

         

        A close-up of the AI interface on the Pixel 10 Pro Fold.

        The most advanced AI on Pixel.

        A high contrast image of a smiling adult illuminated by warm light, against a dark nighttime sky.

        The amazing Pixel Camera folded in. 

        A hand holds a Pixel 10 Pro Fold open to 180 degrees.

        Big and bright. Inside and out. 

        A close-up of the phone opened to 75 degrees to emphasise the strength of the hinge.

        The gearless, high-strength hinge makes it comfortable to hold and is capable of folding over 200,000 times1Refer to legal disclaimers.

         A graphic depiction of the Google Tensor G5 chip.

        Pixel 10 Pro Fold also has improved drop performance, IP68 water and dust resistance. And with Corning® Gorilla® Glass Victus®2Refer to legal disclaimers, it is capable of standing up to slips and spills2Refer to legal disclaimers.

        A surprisingly large screen, made so thin. 

        Drift away into immersive entertainment on the brighter-than-ever 8-inch screen.

        Front view, facing upwards at a 45-degree angle with screen open fully screen.
        Top view, close up of the high strength hinge. Phone is open 45 degrees.

        Talk through whatever’s on your screen with Gemini2Refer to legal disclaimers.

        Rear view showing cameras and Google logo. Phone is on grey coloured sand.

        Save time by asking Gemini to find info and get things done across your Google apps3Refer to legal disclaimers.

        So, here’s what happens when you unfold. 

        Front view, screen open fully with one image on the left side of the screen and a different image on the right side of the screen to show the Split Screen functionality.

        Productivity, here you come. Use Split Screen to plan your trip or drag and drop images and open multiple apps at once3Refer to legal disclaimers.

        Front view open to 90 degrees to show hands free viewing. Image on screen is of a woman practicing yoga.

        Get the perfect set-up for handsfree viewing. 

        Front view, fully open. Four images are on the screen. The top two take up three quarters of the screen. Three of the images depict a woman in a field in different poses. The fourth image is a close-up of the photo options.

        Do things only a Pixel Fold camera system lets you do. Like review pics as you capture them. 

        And of course, all of Pixel is folded in .

        A  Magic Cue window is open, displaying information for a flight while a call is in progress to an airline. The Magic Cue window has a button with text: Suggest more.

        Magic Cue proactively suggests relevant info and actions. Calling your airline? It finds your flight info from your email4Refer to legal disclaimers.

        A close-up of a hand using the Gemini Live interface to point the camera at a shark. Text on screen indicates the user is verbally asking what breed of shark it is, and Gemini Live answering correctly.

        With Gemini Live, point your camera at what you're curious about - like a sea creature at the aquarium - and talk it out in a natural conversation5Refer to legal disclaimers.

        A close-up of a phone displaying a Gemini chat interface where a user has typed a command for Gemini to add an event to their calendar. Calendar and chat icons in the background.

        Save time by asking Gemini to find info and get things done across your Google apps6Refer to legal disclaimers.

        A close-up of a circle drawn over a handbag and a Google search window open to display the results for the handbag.

        Circle to Search. Just circle what you want more info about – like an image, text or video. Pixel finds it fast7Refer to legal disclaimers.

        The AI photo tools everyone’s talking about.

        A photo taken at outside on a clear night of an adult illuminated by dim yellow light.

        Night Sight takes crisp, clear photos, portraits and panos in low light settings – even the Milky Way with astrophotography. 

        Three smiling adults pose for a photo. The Auto Best Take interface overlays the photo with three options to replace the face of one of the adults.

        Auto Best Take. Group pics the whole group loves. 

        A camera viewfinder is focused on two adults, one of which is opaque. Text on image: Align the frame and take a photo.

        Take the picture. And be in it, too.  Align the frame and take a photo.

        Pro-level performance .

         

        A graphic depiction of the Google Tensor G5 chip.

        Google Tensor G5. The biggest chip upgrade in a Pixel yet. 

        Rear view of a Pixel 10 Pro with a Qi2 wireless Pixelsnap attached magnetically.

        Gets up to 24+ hours of battery8Refer to legal disclaimers. And powers up even faster with Qi2 wireless Pixel snap magnetic charging9Refer to legal disclaimers.

        A close-up of a hand holding the Pixel 10 Pro Fold

        16GB of RAM and storage options of up to 1TB with Zoned UFS. 

        An adult turns their head, looking visibly impressed. Text on image: Nice.
        Colourful shapes fall from the top of the image onto a Pixel 10. Text on image: Pixel Drop; New Feature.

        With seven years of regular software and protection updates from launch, your phone gets better over time10Refer to legal disclaimers.

        Protects you and your data.

         

        Pixel helps protect you against spam, scams and phishing16Refer to legal disclaimers.

        Your phone will automatically lock if it’s lost or stolen.

        Get regular security and software updates for seven years from launch10Refer to legal disclaimers.

        Pixel can call emergency services and share your location if you can’t11Refer to legal disclaimers.

        With Pixel, it all comes together brilliantly.

        Close-up, side view of the Pixel 10 showing the power button and part of the rear camera.
        A pair of Pixel Buds.
        Close-up of a Pixel Watch showing time, date, running and AI icons on the face.

        Unlock your full potential with the Pixel Watch12Refer to legal disclaimers.
        Connect with Pixel Buds for better clarity and focus.

        Switch without second-guessing.

        A video is sent to a chat group of at least four people who respond with text and several emojis.

        Text iPhone® users high-res images, react with emojis, and see read receipts, too.

        Make video calls from Google Meet and WhatsApp. And even join FaceTime® calls from your Pixel.

        Pixel works with your AirPods®, GALAXY® and Garmin® watches,and other devices you own.

        Bring all your stuff from your old phone. It only takes about 20 minutes13,14Refer to legal disclaimers.

        You can get more out of your new Pixel with premium Google services, on us.

         

        Text logo: YouTube Premium

        Eligible users can get 3 months of ad-free videos and music from YouTube Premium. Exclusions apply15Refer to legal disclaimers.

        Text logo: Google AI Pro

        Eligible users can get 1 year of more access to new and powerful features with Google AI Pro. Exclusions apply15Refer to legal disclaimers.

        Text logo: fitbit premium

        Eligible users can get 6 months of personalised fitness guidance with Fitbit Premium. Exclusions apply15Refer to legal disclaimers.

        Legal disclaimers

        1. Based on assumption of 50 folds per day and on internal testing using pre-production devices in a simulated environment.
        2. Designed to comply with dust and water protection rating IP68 under IEC standard 60529 when each device leaves the factory, but the device is not water or dust proof. The accessories are not water or dust resistant. Water resistance and dust resistance are not permanent conditions and will diminish or be lost over time due to normal wear and tear, device repair, disassembly or damage. Phone is not drop/tumble proof and dropping your device may result in loss of water/dust resistance. Damage from drops, tumbles and other external forces are not covered under warranty. Damage from drops, tumbles and other external forces are not covered under the Limited Warranty, and liquid damage voids the Limited Warranty, but you may still have certain rights available to you under applicable consumer law. See Pixel water damage page for details.
        3. Requires compatible apps.
        4. Available in select countries and languages. Available to users aged 18+.
        5. Results may vary. Check responses for accuracy. Compatible with certain features and accounts. Internet connection required. Available in select countries and languages, and to users aged 18+.
        6. Internet connection required. Features may differ depending on subscription and account. Some apps require setup. Available on select devices, and in select countries and languages.
        7. Requires internet connection and compatible devices, apps and surfaces. Results may vary depending on visual matches.
        8. Battery life depends upon many factors and usage of certain features will decrease battery life. Actual battery life may be lower. Over time, Pixel software will manage battery performance to help maintain battery health as your battery ages. See Google Pixel battery tests and Google Pixel battery health for details. 
        9. Compared to Qi 1.3 wireless charging. Requires Qi 2.0-certified wireless charger (sold separately).  
        10. Pixel updates for seven years from when the device first became available on the Google Store in the US. See Pixel software updates page for details.
        11. Personal Safety app features and Car Crash Detection are dependent upon network connectivity and other factors and may not be reliable for emergency communications or available in all areas. For more information, see Pixel personal safety page. Car Crash Detection not available in all languages or countries. Car Crash Detection may not detect all accidents. High-impact activities may trigger Car Crash Detection. See Pixel personal safety page for details.
        12. The design of the actual product may differ slightly from what is shown. Pixel devices sold separately.
        13. Some third-party apps and data may not be transferred automatically. See Pixel data transfer page for information.
        14. Average transfer time reflected based on wired data transfers. Excludes some download and installation activity that occurs in the background. Actual transfer time will vary depending on the number and size of files. See Pixel data transfer page for more information on transferring data. 
        15. The Google AI Pro plan, Fitbit Premium and YouTube Premium trial offers are available to eligible users of each service with the purchase and activation of Pixel 10 Pro, Pixel 10 Pro XL and Pixel 10 Pro Fold. The Fitbit Premium plan is available to new and returning Fitbit members only. The YouTube Premium offer is only available to new users (no current or past trial of YouTube Premium, YouTube Music Premium, YouTube Red or Google Play Music). The Google AI Pro offer is not available to Google One users subscribed to an add-on, Google One users subscribed to a higher-tier plan than the one being offered, Google One users on a family plan who are not the plan manager, and Google One users who have a subscription via a third party or affiliate. Offers expire at 11.59 p.m. PT on 31 October 2026. Valid method of payment required at sign-up, but you will not be charged the $32.99/mo for Google AI Pro plan, $14.99/mo for Fitbit Premium or $16.99/mo for YouTube Premium until the respective trial period expires for each service, and the subscriptions auto-renew. Subscription prices are subject to change. You can cancel your trial at no charge at any time before the trials for each service are over. Return of purchased device may result in cancellation of subscription. Fitbit Premium content and features may change, are not available in all countries and may be in English only. See YouTube Premium Terms and Conditions, the Fitbit Terms of Service and Google One offer page for full terms.
        16. Requires compatible device running Android 15. Feature availability may vary by country. See Pixel scam detection page for more details. Scam Detection is not 100% accurate and scammers constantly change tactics. Always use caution when answering calls from unknown numbers.

        iPhone® is a registered trademark of Apple Inc.
        FaceTime® is a registered trademark of Apple Inc.
        GORILLA and VICTUS are registered trademarks of Corning Incorporated.

        Summary

        Manufactured by Google
        Brand Google
        Model Pixel 10 Pro Fold
        Display External Display 6.4 inches, Internal Display 8 inches
        Storage 256 GB, 512 GB, 1000 GB
        Battery Minimum 4919 mAh | Typical 5015 mAh
        RAM 16 GB
        Quick Charging Yes
        Operating System Android 16
        Launch Date 09/10/2025
        Network Support 4GX Yes
        Network Support 5G (SA) Yes
        Network Support 5G (NSA) Yes
        Fingerprint Sensor Yes

        Features

        Other Sensors Face Recognition
        Fingerprint Sensor Yes

        Performance

        Graphics Google Tensor G5
        RAM 16 GB

        Design

        Width Folded: 76.3 mm Unfolded: 150.4 mm
        Height Folded: 155.2 mm Unfolded: 155.2 mm mm
        Thickness Folded: 10.8 mm Unfolded: 5.2 mm mm
        Weight 258 grams
        Waterproof Rating IP68

        Display

        Display Type External: OLED Internal: OLED
        Aspect Ratio 20:9
        Pixel Density External: 408 ppi Internal: 373 ppi
        Screen Size External Dsiplay 6.4 inches, Internal Display 8 inches
        Screen Resolution External: 1080 x 2364 Internal: 2076 x 2152 pixels

        Storage

        User Available Storage 256 GB, 512 GB, 1000 GB

        Camera

        Front Camera 10MP Dual PD selfie camera
        Rear Camera Advanced triple rear camera system: 48 MP wide | 10.5 MP ultrawide with Macro Focus | 10.8 MP 5x telephoto lens | Super Res Zoom up to 20x and optical quality at 0.5x, 1x, 5x, 10x

        Battery

        Quick Charging Yes
        Wireless Charging Yes
        Capacity Minimum 4919 mAh | Typical 5015 mAh

        Connectivity

        Wi-Fi Wi-Fi 7 (802.11be) with 2.4 GHz, 5 GHz, 6 GHz, 2x2 MIMO
        Bluetooth Yes
        Bluetooth Version V6
        USB Connector 1 m USB-C® to USB-C® cable (USB 2.0)
        NFC Yes
        SAR Value Head 0.99W/Kg Body 1.39W/Kg
        4GX Network 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 21, 25, 26, 28, 29, 30, 32, 38(HPUE), 39, 40, 41(HPUE), 42, 48, 66, 71
        5G Network 1, 2, 3, 5, 7, 8, 12, 14, 20, 25, 26, 28, 30, 38, 40(HPUE), 41(HPUE), 66, 71, 75, 76, 77(HPUE), 78(HPUE), 79
        eSIM Yes
        Dual SIM Yes. Dual SIM (Single Nano SIM + eSIM and eSIM + eSIM)
        Satellite Messaging Not Compatible
        Telstra Blue Tick No

        This device has a range of accessibility features. Information on what's included will be available soon at the Accessible Telecoms website (opens new tab).

        • Google Pixel 10 Pro Fold
        • SIM tool
        • 1 m USB-C® to USB-C® cable (USB 2.0)
        • Warranty
        • Quick start guide

        Plan prices

        Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.

        Promo codes

        To redeem a promotional promo code, choose an eligible product or plan and add it to your cart to start the checkout process. In cart review, enter the promo code. You have three attempts to enter. If you exceed this, the promo code will be invalid. Once you add the promo code, your cart will display the discounted price. Roll onto Telstra’s standard month-to-month price after six months unless you change or cancel beforehand.

        Telstra 5G

        Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G. Check coverage map.

        Telstra Satellite Messaging

        To use Telstra Satellite Messaging, you need: 

        1. a compatible phone with the latest software,
        2. a Telstra Upfront Mobile Plan, and
        3. to be located outdoors within our satellite network with a clear view of the sky.  

        Our satellite network will extend beyond the range of our mobile network to most outdoor areas on mainland Australia and Tasmania, excluding the Australian Radio Quiet Zone in Western Australia and remote offshore territories and islands of Australia. 

        Telstra Satellite Messaging is not designed to be an emergency service, as you cannot text Australian emergency responders directly. If you intend to visit remote regions, it is always recommended to plan ahead and take extra precautions in the case of an emergency.

        Telstra Satellite Messaging is an intermittent service, so the experience of sending and receiving a message is different than via mobile connection.  Some messages may take a few minutes or longer to send and receive, depending on location, device and availability of satellites. 

        Telstra Satellite Messaging cannot be used to:

        • receive one-way messages (such as emergency broadcast messages)
        • send or receive MMS
        • send or receive instant messages that require the internet such as WhatsApp or RCS messages
        • make or receive voice or video calls
        • access data
        • send or receive messages overseas

        4GX

        The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G. Check coverage map.

        Outside 4GX areas, you will switch to our fastest available 4G speed. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

        Plan speeds

        Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map.

        Data usage

        This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

        Compatible handset

        Compatible Telstra mobile network handset required. Check your device's compatibility.

        Device Payment Contract (DPC)

        You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts still apply to cancelled orders bought on repayment.

        Talk, text and data

        Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.

        International Calling Pack

        30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations. View eligible destinations here.

        International roaming

        The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 80 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

        If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

        Telstra Plus upgrade

        The Telstra Plus upgrade will not be available to new or existing customers from 11 December 2025. You're eligible for the Telstra Plus upgrade if you’re an existing Telstra Plus member or if you sign up to Telstra Plus and are on an Essential or Premium mobile plan. Customers who are eligible for the Telstra Plus upgrade before 11 December will have the upgrade applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous year’s spend.

        Cancelling your plan

        If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.

        Changes to your plan

        Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

        Trade-In

        Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront Plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect.

        Devices on Telstra Mobile Lease Plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment.

        Credit will be applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile Plans. For more details visit the Telstra Trade-In page

        Telstra Plus

        To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.

         

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        Australia's largest mobile network

        Our mobile network covers 1 million square kilometres more than any other mobile network.

        24/7 network monitoring

        We block millions of cyber threats daily by constantly monitoring our network to help protect your data.

        Local support

        Call our local team or visit your local store. Plus, the My Telstra app makes it easier to manage your account with in-app messaging and in-store appointment booking.  

        Using technology to address our Sustainability goals

        Doing the right thing - for our customers, our people and for the environment.

        Questions about Telstra mobiles?

        My Telstra app

        View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

        Support

        More information about mobile phones can be found in our Support section.

        Contact us

        We're here to answer your questions.
         

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        You can message us about a range of topics and we'll get back to you as soon as we can.

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        If you buy this device outright, you can transfer your SIM to use your current plan with it.
        You can’t add a new device with the customer’s current plan via an outbound sale right now. The customer can visit Telstra.com to complete this purchase themselves.

        You’ll keep these with the new device:

        /mth
        Mobile

        It costs $[buyoutAmount] to buy out your current device.

        This cost covers the [remainingMonths] months left on your repayment term.

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        Your current plan can’t be used as we no longer offer it. You also need to buy out the remaining months on your repayment term. This cost will be calculated before you complete your order. Your current plan can’t be used as we no longer offer it. Your current plan can’t be used as we no longer offer it.

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        What are my options?
        You can buyout your device now or wait until [nextRedemptionAllowedDate] to redeem Upgrade & Protect on your damaged device.

        Upgrade & Protect active on this device
        You can upgrade this device by paying a redemption fee (between $0 and $249 depending on device condition and time left on contract). Subject to our standard credit assessment.

        Alternatively, keep this device by paying the buyout fee.

        The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device.

        What do you need to do?

        Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible. 

        We can’t continue because there’s an open request against this device.

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        Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed.

        We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra.

        What do you need to do?

        1. Please go back and check the last four digits of IMEI1 were entered correctly.
        2. If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory.

        We’re unable to process the request right now. Please contact us to check what’s wrong.

        Try again later.

        Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:

        1. Go to Settings > Scroll to Face ID & Passcode.
        2. Enter your device passcode
        3. Scroll to Stolen Device Protection and turn it off
        4. Go back to Settings > Select your Name > Select Find My
        5. Turn off Find My [iPhone or iPad]
        6. Restart the order

        Contact us if this issue persists.

        Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.

        $[redemptionFee] estimated redemption fee

        Subject to:
        1. a credit assessment; and
        2. re-assessment of device once it’s returned.

        You'll keep your current device

        It costs $[buyoutAmount] to buy out your current device.

        This cost covers the [remainingMonths] months left on your repayment term.
        Contact us Contact us Contact us Contact us

        Current device

        Your Upgrade & Protect subscription
        You can't redeem Upgrade & Protect for mobile broadband devices.

        Your options are:

        • Get a new plan for your mobile broadband device and keep your Upgrade & Protect subscription on your existing plan; or
        • Buy out your current device and swap the mobile broadband device into your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.

        You'll keep your current device

        $[buyoutAmount] buyout fee
        This cost covers the [remainingMonths] months left on your repayment term

        You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

        Create a new account

        Looks like you don’t have an eligible plan

        You may be on an older plan. To add a new device on repayment you’ll need to switch to an Upfront Mobile Plan. Need help? Message us

        Order stopped

        You have no eligible services that can be upgraded. Please message us or get a new plan.
        Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
        Message us or visit us in store to update this service.
        This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
        This is a MICA service. Go to Console to migrate it.
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        • Basic

          50GB for $70/mth
          , Slide 1 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
        • Essential

          180GB for $80/mth
          , Slide 2 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
          • Add on and save. Explore Bundle Plans
        • Premium

          300GB for $99/mth
          , Slide 3 of 3
          • Plan price may change.
          • Switch plans once a month to suit your needs
          • Stay safer online
          • No excess data charges Explore data usage
          • Uncapped download speeds
          • You can leave anytime
          • Be rewarded for paying your bill Explore Telstra Plus
          • Add on and save. Explore Bundle Plans

        Add peace of mind to your new device

        Want to be able to upgrade to the latest model, even if you haven't finished paying for this one? Or are you worried about damaging your device or smashing the screen? Don’t stress! We’ve got your back.

        Upgrade & Protect

        Upgrade & Protect allows you to upgrade to the latest model before your repayment term ends, swap a damaged device or replace a smashed screen.

        • Must be added at time of device purchase 
        • Redeeming this service will be subject to our standard credit assessment 
        • There’s a limit of two damaged device upgrades or screen replacements per year 
        • Damage and redemption fees may apply 
        • Lost and stolen devices are not covered 
        • You can cancel at any time for free. You won’t be able to add it on after the order is placed 
        • Refer to the Critical Information Summary  for more details
        • Upgrade & Protect is $15 per month.

        Review your selections

        By continuing, you’re committing to:

        • Paying for the device for every month of your chosen payment term.

        • Paying out your device as a one-off payment, if you cancel your repayment option.

        • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

        By continuing, you’re committing to:

        • Paying for the device for every month of your chosen payment term.

        • Paying out your device as a one-off payment, if you cancel your repayment option.

        • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

        Buyout fee

        We'll send you an invoice to pay later


        one off

        Redemption fee - estimation only


        one off

        Add a plan

        Select a plan
        Change

        Choose a plan to use

        Choose a plan

        What you'll pay

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