Step 


Apple iPhone 18 Pro

Colour: 

Capacity

Payment term

Launch deals

First, pre-order a new iPhone 18 Pro or iPhone 18 Pro Max. We’ll confirm your order. Then get a trade-in quote and select the $300 bonus credit.

Trade-in powered by Assurant. Eligible device and Telstra service required. Trade-in request must be submitted by 9 October to claim bonus credit.

Buy a new iPhone 18 Pro or iPhone 18 Pro Max with us and trade in your old phone with us by 9 October. If you then receive a higher trade-in quote elsewhere, we’ll match the difference.

You’ll need to have received the competing quote between buying your new iPhone 18 and 21 days of receiving it. It also needs to be higher than the total value of our offer, including your trade-in value and any bonus credit.

Available to Telstra personal and business customers with an active service.  

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      Telstra Trade-In Estimator

      Trade in your eligible device for credit towards your Telstra account.

      Get an estimate

      Four gorgeous colours

      One durable design. Built to last with an aluminium unibody design featuring colour-matched back glass for a more uniform look.

      Immersive pro display

      A 6.3‑inch Super Retina XDR display1Refer to legal disclaimers. Brighter. Better anti-reflection. ProMotion up to 120Hz.

      Durable Ceramic Shield

      Front and back. Built to last with Ceramic Shield back — and Ceramic Shield 2 front, with 3x better scratch resistance than iPhone 16 Pro2Refer to legal disclaimers.

      Ultimate Pro camera system

      48MP Fusion Main camera with variable aperture for improved low-light photos and videos, and impressive depth of field. Customisable Pro controls. And 8x optical-quality zoom.

      18MP Centre Stage front camera

      Flexible ways to frame your shot. Fit more people in the picture. Front and rear Dual Capture video. And more.

      A20 Pro chip. Total AI powerhouse

      With next-generation vapour chamber and Dual 16-core Neural Engine. Up to 40 per cent better GPU performance than iPhone 17 Pro Max. Purpose-built for AI.

      Massive leap in battery life

      Up to 6 more hours video playback than iPhone 17 Pro Max2Refer to legal disclaimers. Up to 29 hours of use per charge3Refer to legal disclaimers. Faster wired charging, up to 50 per cent in around 15 minutes with compatible adapter4Refer to legal disclaimers.

      Siri AI. Your AI assistant

      Siri AI is a more personal, more powerful AI assistant5Refer to legal disclaimers. Ask open-ended questions, brainstorm ideas on the go and more.

      Peace of mind in your pocket

      You can use Emergency SOS via satellite6Refer to legal disclaimers. And with Crash Detection, iPhone can call for help if you can’t7Refer to legal disclaimers.

      eSIM. Flexible. Secure. Seamless

      With eSIM, you enjoy greater flexibility, enhanced convenience, increased security and seamless connectivity, especially when travelling internationally8Refer to legal disclaimers.

      Privacy

      Use Face ID to securely unlock, sign in and pay.

      Legal Disclaimers

      iPhone 18 ProiPhone 18 ProiPhone 18 Pro

      Pro further.

      iPhone 18 Pro Max, burgundy colour (dark red), back exterior, Pro Fusion camera system at top, 3 lenses, variable aperture blades partially closed, flash, microphone and LiDAR Scanner, top exterior, cellular antenna, flat sides, rounded edgesiPhone 18 Pro Max, burgundy colour (dark red), back exterior, Pro Fusion camera system at top, 3 lenses, variable aperture blades partially closed, flash, microphone and LiDAR Scanner, top exterior, cellular antenna, flat sides, rounded edgesiPhone 18 Pro Max, burgundy colour (dark red), back exterior, Pro Fusion camera system at top, 3 lenses, variable aperture blades partially closed, flash, microphone and LiDAR Scanner, top exterior, cellular antenna, flat sides, rounded edges
      • Main camera variable aperture lens featured on iPhone 18 Pro in BurgundyMain camera variable aperture lens featured on iPhone 18 Pro in BurgundyMain camera variable aperture lens featured on iPhone 18 Pro in Burgundy

        48MP Fusion Main camera with variable aperture. Improved low light. Impressive depth of field.

      • Close up portrait of a well-lit model with a colourful background, demonstrating the pro camera system's Pro controls UI: Aperture, Histogram, White BalanceClose up portrait of a well-lit model with a colourful background, demonstrating the pro camera system's Pro controls UI: Aperture, Histogram, White BalanceClose up portrait of a well-lit model with a colourful background, demonstrating the pro camera system's Pro controls UI: Aperture, Histogram, White Balance

        Ultimate Pro camera system
        with customisable Pro controls.

      • Big leap in battery life.
        Up to 29 hours of use per charge on iPhone 18 Pro Max.Refer to legal disclaimers.

        iPhone 18 Pro, landscape mode, displaying a close-up of a woman looking through a shelf. Series title: PluribusiPhone 18 Pro, landscape mode, displaying a close-up of a woman looking through a shelf. Series title: PluribusiPhone 18 Pro, landscape mode, displaying a close-up of a woman looking through a shelf. Series title: Pluribus
      • Faster
        wired charging.Refer to legal disclaimers.

        Faster wired charging.Refer to legal disclaimers.

        Up to

        50% in around 15 minutes

        with compatible power adapterRefer to legal disclaimers.

        Up to

        7 hours of video playback on a 5‑minute charge

        with compatible power adapterRefer to legal disclaimers.

        iPhone 18 Pro, front exterior, displaying a mountainous landscape, with the camera mode overlay in Time-Lapse mode, with power cable attached to charging portiPhone 18 Pro, front exterior, displaying a mountainous landscape, with the camera mode overlay in Time-Lapse mode, with power cable attached to charging portiPhone 18 Pro, front exterior, displaying a mountainous landscape, with the camera mode overlay in Time-Lapse mode, with power cable attached to charging port
      • Four gorgeous colours. Two great sizes. One durable aluminium design.

        iPhone 18 Pro devices in a row, back exterior, all four colours: Black, Glacier, Silver, Burgundy, Pro Fusion camera system in top left corner, 3 lenses, microphone, flashiPhone 18 Pro devices in a row, back exterior, all four colours: Black, Glacier, Silver, Burgundy, Pro Fusion camera system in top left corner, 3 lenses, microphone, flashiPhone 18 Pro devices in a row, back exterior, all four colours: Black, Glacier, Silver, Burgundy, Pro Fusion camera system in top left corner, 3 lenses, microphone, flash
      • A20 Pro chip. Next‑generation vapour chamber. Dual 16‑core Neural Engine. Total AI powerhouse.

        iPhone 18 Pro, front exterior, demonstrating the performance capabilities of the A20 Pro chip with a scene from the Monster Hunter OutlandersiPhone 18 Pro, front exterior, demonstrating the performance capabilities of the A20 Pro chip with a scene from the Monster Hunter OutlandersiPhone 18 Pro, front exterior, demonstrating the performance capabilities of the A20 Pro chip with a scene from the Monster Hunter Outlanders
      • Meet Siri AI. Your AI Assistant. More personal. More powerful.Meet Siri AI. Your AI Assistant. More personal. More powerful.Meet Siri AI. Your AI Assistant. More personal. More powerful.

        Siri AI is rolling out in English. Usage limits may apply.Refer to legal disclaimers.

        3 iPhone 18 Pro devices in Glacier, Burgundy, and Black, front exterior, screens show Siri AI integration in lock screen, Message Summary and Ask Siri3 iPhone 18 Pro devices in Glacier, Burgundy, and Black, front exterior, screens show Siri AI integration in lock screen, Message Summary and Ask Siri3 iPhone 18 Pro devices in Glacier, Burgundy, and Black, front exterior, screens show Siri AI integration in lock screen, Message Summary and Ask Siri
      • Redesigned Dynamic Island.
        See even more at a glance.

        3 iPhone 18 Pros in Burgundy fanned out to show Dynamic Island in different modes: off, minimised, maximised3 iPhone 18 Pros in Burgundy fanned out to show Dynamic Island in different modes: off, minimised, maximised3 iPhone 18 Pros in Burgundy fanned out to show Dynamic Island in different modes: off, minimised, maximised
      • Built to last with Ceramic Shield front and back.

        iPhone 18 Pro, glacier, front and back view showing Ceramic Shield, triple camera systemiPhone 18 Pro, glacier, front and back view showing Ceramic Shield, triple camera systemiPhone 18 Pro, glacier, front and back view showing Ceramic Shield, triple camera system

      Worth the upgrade? You bet.

      Even more to love.

      iPhone accessories

      Perfect pairings.

      Explore colourful cases, adapters, charging essentials, crossbody straps, wrist straps and more.Refer to legal disclaimers

      From left to right, iPhone 18 Pro in Burgundy leather case with Burgundy Crossbody strap, middle iPhone 18 Pro in Glacier with White MagSafe charger attached, right iPhone 18 Pro in Silver in green leather wallet case with wrist strapFrom left to right, iPhone 18 Pro in Burgundy leather case with Burgundy Crossbody strap, middle iPhone 18 Pro in Glacier with White MagSafe charger attached, right iPhone 18 Pro in Silver in green leather wallet case with wrist strapFrom left to right, iPhone 18 Pro in Burgundy leather case with Burgundy Crossbody strap, middle iPhone 18 Pro in Glacier with White MagSafe charger attached, right iPhone 18 Pro in Silver in green leather wallet case with wrist strap

      Apple TVApple TVApple TV

      Buy an iPhone and you
      could get 3 months of
      Apple TV free.Refer to legal disclaimers.

      • Stream hundreds of exclusive shows and movies, with new releases weekly.

      • Watch on your favourite Apple devices, streaming platforms, smart TVs and more.

      • Six people can share a single Apple TV subscription.Refer to legal disclaimers.

      iPhone 18 Pro, front exterior, screen showing the Apple TV+ series The StudioiPhone 18 Pro, front exterior, screen showing the Apple TV+ series The StudioiPhone 18 Pro, front exterior, screen showing the Apple TV+ series The Studio

      iPhone and Apple Watch

      Apple Watch tracks. iPhone unpacks.

      Combining Apple Watch and iPhone opens up a wealth of features that make each device better. Tap into a world of workouts and tailor your training style on your watch or iPhone. Track helpful metrics on your heart, sleep and vitals with Apple Watch, and then unpack deeper insights on iPhone.

      iPhone 18 Pro, black, front exterior, displaying the results of the Readiness status (score of 7), paired with Apple Watch, front facing, brown, displaying the same Readiness score of 7iPhone 18 Pro, black, front exterior, displaying the results of the Readiness status (score of 7), paired with Apple Watch, front facing, brown, displaying the same Readiness score of 7iPhone 18 Pro, black, front exterior, displaying the results of the Readiness status (score of 7), paired with Apple Watch, front facing, brown, displaying the same Readiness score of 7

      Summary

      Manufactured by Apple
      Brand Apple
      Model iPhone 18 Pro
      Performance A20 Pro chip. 6-core CPU with 2 super cores and 4 efficiency cores. 7-core GPU with Neural Accelerators. Dual 16-core Neural Engine. Hardware-accelerated ray tracing
      Display 6.3 inches
      Storage 256 GB, 512 GB, 1000 GB, 2000 GB
      Quick Charging Yes - up to 50% in around 15 minutes with an optional 60W-capable adapter or higher and USB-C cable
      Operating System iOS27
      Network Support 4GX Yes
      Network Support 5G (SA) Yes
      Network Support 5G (NSA) Yes

      Features

      Other Sensors Face ID
      Fingerprint Sensor No

      Multimedia

      Audio Jack No

      Design

      Width 71.9 mm
      Height 150 mm
      Thickness 8.75 mm
      Weight 211 grams
      Waterproof Rating IP68
      Colours Burgundy, Glacier, Silver, Black

      Display

      Display Type Super Retina XDR display, 6.3-inch all-screen OLED
      Pixel Density 460 ppi
      Screen Size 6.3 inches
      Screen Resolution 2622 x 1206 pixels

      Camera

      Front Camera 18 MP Centre Stage camera
      Rear Camera 48MP Fusion Main, 2 x Telephoto (48mm), 48MP Fusion Ultra Wide, 48MP Fusion Telephoto: 8 x Telephoto (200mm)

      Battery

      Quick Charging Yes - up to 50% in around 15 minutes with an optional 60W-capable adapter or higher and USB-C cable
      Wireless Charging MagSafe wireless charging up to 25W Qi2 wireless charging up to 25W

      Connectivity

      Wi-Fi Wi-Fi 7 (802.11be) with 2x2 MIMO
      Bluetooth Version 6
      USB USB-C
      NFC NFC with reader mode. Express Cards with power reserve
      3G Network 3G: 850, 900, 1700/2100, 1900, 2100 MHz
      4G Network 4G FDD: B1, B2, B3, B4, B5, B7, B8, B12, B13, B17, B18, B19, B20, B25, B26, B28, B30, B32, B66, B106 4G TDD: B34, B38, B39, B40, B41, B42, B48, B53
      4GX Network 4G FDD: B1, B2, B3, B4, B5, B7, B8, B12, B13, B17, B18, B19, B20, B25, B26, B28, B30, B32, B66, B106 4G TDD: B34, B38, B39, B40, B41, B42, B48, B53
      5G Network 5G FDD: n1, n2, n3, n5, n7, n8, n12, n20, n25, n26, n28, n30, n66, n70, n75 5G TDD: n38, n40, n41, n48, n53, n77, n78, n79
      eSIM Yes
      Dual SIM Yes - nano-SIM and eSIM; dual eSIM supported
      Satellite Messaging Compatible
      Select Satellite Apps Compatible
      SIM Size Nano-SIM (4FF)
      Telstra Blue Tick No

      1. iPhone 18 Pro
      2. USB-C Charge Cable (1 m)

      Trade-In value match

      Offer ends 9 October. Available for new iPhone 18 outright or payment contract purchases. Difference in total trade-in value will be paid to your nominated bank account or credit or debit card within 3-5 days,or applied as credit to your upcoming bill. This will happen after an eligible trade-in device in good working order is returned, and eligible proof of a better trade-in quote has been approved. All other standard Trade-In terms apply.

      Google One and YouTube Premium terms and conditions 
       

      Google One 

      By subscribing, you agree to terms for Google One, available at Google One Terms of Service and for offers, available at Google One Free Trial See how Google handles data at Google privacy policies

      With eligible device purchase. Offer is only available to new users of Google One. Redeem the offer by 31 March 2027 at 11:59pm PT. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. Unless cancelled earlier, Google One will charge $2.99 after the trial ends, billed on a recurring monthly basis. Cancel anytime. No refunds for partial billing periods, except as required by applicable law. Return of purchased device may result in cancellation of subscription. Subscription prices are subject to change. See Google One 3 month offer for more details. 

      YouTube Premium 

      With eligible device purchase. Offer available to new users only (no past trial of YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music). Offer expires 31 March 2027 at 11:59pm PT. Valid form of payment and Google Account required at sign-up, then auto-renews at $16.99/month after expiration of 3-month membership unless previously cancelled. Must be 18 years or older. Cancel anytime. Return of purchased device may result in cancellation of subscription. No refunds for partial billing periods are available, except as required by applicable law. Subscription prices are subject to change. See YouTube Premium restrictions for full terms. 

      Plan prices

      Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. You'll need to pay out any remaining devices, accessories or services in full when you cancel.

      Mobile discount for eligible concession card holders

      Eligible customers who take up a Telstra Upfront Light, Basic, Bundle, Essential or Premium Mobile Plan will receive a 10% discount on their monthly plan charge. The 10% discount will be applied to your monthly plan fee after any other compatible discounts or promotions.

      To be eligible for this offer you must have an eligible health care card, department of veteran affairs gold card or pensioner concession card.

      If you change to an ineligible plan, cancel your plan, no longer have an eligible concession card, or we choose to withdraw this offer, the discount will no longer apply to your account.

      To determine your eligibility for this offer, we need your Centrelink Customer Reference Number/File number.

      By proceeding with this application, and providing us your details, you authorise us to use these details electronically to check your concession card status with the relevant government body to determine your eligibility for the concession card holder offer.

      Promo codes

      To redeem a promotional promo code, choose an eligible product or plan and add it to your cart to start the checkout process. In cart review, enter the promo code. You have three attempts to enter. If you exceed this, the promo code will be invalid. Once you add the promo code, your cart will display the discounted price. Roll onto Telstra’s standard month-to-month price after twelve months unless you change or cancel beforehand.

      Telstra 5G

      Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G. Check coverage map.

      Telstra Satellite Messaging

      To use Telstra Satellite Messaging, you need: 

      1. a compatible phone with the latest software,
      2. a Telstra Upfront Mobile Plan, and
      3. to be located outdoors within our satellite network with a clear view of the sky.  

      Our satellite network will extend beyond the range of our mobile network to most outdoor areas on mainland Australia and Tasmania, excluding the Australian Radio Quiet Zone in Western Australia and remote offshore territories and islands of Australia. 

      Telstra Satellite Messaging is not designed to be an emergency service, as you cannot text Australian emergency responders directly. If you intend to visit remote regions, it is always recommended to plan ahead and take extra precautions in the case of an emergency.

      Telstra Satellite Messaging is an intermittent service, so the experience of sending and receiving a message is different than via mobile connection.  Some messages may take a few minutes or longer to send and receive, depending on location, device and availability of satellites. 

      Telstra Satellite Messaging cannot be used to:

      • receive one-way messages (such as emergency broadcast messages)
      • send or receive MMS
      • send or receive instant messages that require the internet such as WhatsApp or RCS messages
      • make or receive voice or video calls
      • access data
      • send or receive messages overseas

      4GX

      The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G. Check coverage map.

      Outside 4GX areas, you will switch to our fastest available 4G speed. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

      Plan speeds

      Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map.

      Data usage

      This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

      Compatible handset

      Compatible Telstra mobile network handset required. Check your device's compatibility.

      Device Payment Contract (DPC)

      You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts still apply to cancelled orders bought on repayment.

      Talk, text and data

      Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.

      International Calling Pack

      30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations. View eligible destinations here.

      International roaming

      The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 80 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

      If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

      Cancelling your plan

      If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.

      Changes to your plan

      Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

      Trade-In

      Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra personal or business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront Plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number. If a device with Upgrade & Protect is being traded in, then it needs to be on the same mobile number being used for the trade-in credit. Devices on Telstra Mobile Lease Plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment.

      The trade-in value of your eligible device, including any applicable promotional trade-in bonus, will be combined and paid to you as a single payment. For more details visit the Telstra Trade-In page

      Telstra Plus

      To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.

       

      Frequently asked questions

      Yes. If you're a Telstra Plus member, you can use your points towards the iPhone 18 Pro in a few different ways.

      Depending on your points balance, you can:

      • Pay with Points + Pay
      • Use points towards monthly repayments, or
      • Cover the full cost with points if you have enough.

      Eligibility criteria apply to join Telstra Plus.

      Find out more about Telstra Plus.

      Telstra Plus members can earn 10 Telstra Plus points for every $1 spent when buying the iPhone 18 Pro. Eligibility criteria apply to join Telstra Plus.

      You can redeem your Telstra Plus points on a range of rewards, including eligible devices, accessories, bill discounts and more.

      For example, you could use your points towards an iPhone case, chargers, AirPods and other tech in the Rewards Store. Eligibility criteria apply to join Telstra Plus.

      Upgrade & Protect allows you to upgrade to the latest iPhone model before your repayment term ends, swap a damaged device or replace a smashed screen. Eligibility criteria, fees and redemption limits apply.

      Learn more about Upgrade & Protect

      To purchase the iPhone 18 Pro on a Device Payment Contract, you'll need a Telstra mobile plan. You can choose to spread the cost of your device over 12, 24 or 36 months. If you prefer not to purchase a mobile plan, you can also buy your iPhone outright.

      Why choose us

      Best coverage

      Our mobile network covers more of Australia than any other mobile network.

      24/7 network monitoring

      We block millions of cyber threats daily by constantly monitoring our network to help protect your data.

      Local support

      Call our local team or visit your local store. Plus, the My Telstra app makes it easier to manage your account with in-app messaging and in-store appointment booking.  

      Using technology to address our Sustainability goals

      Doing the right thing - for our customers, our people and for the environment.

      Questions about Telstra mobiles?

       

       

      My Telstra app

      View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

      Support

      More information about mobile phones can be found in our Support section.

      Have an Apple query?

      Get in touch and we'll help you as soon as we can.

      Contact us

      We're here to answer your questions.
       

      Select an Upfront Mobile Plan

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      Error: Select a plan to continue

      You can either add a new plan or use one of your current plans.

      Error: Add a new plan to continue

      You don’t have any eligible plans on your account. Only upfront plans can be used with a new device on repayment.

      Error: Add a new plan to continue

      Your current plan is no longer offered. You’ll still keep your [serviceNumber] number with this device.

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      You can use your current eligible service with this device.
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      Welcome Back

      You can use your current eligible service with this device.
      If you buy this device outright, you can transfer your SIM to use your current plan with it.
      You can’t add a new device with the customer’s current plan via an outbound sale right now. The customer can visit Telstra.com to complete this purchase themselves.

      You’ll keep these with the new device:

      /mth
      Mobile

      It costs $[buyoutAmount] to buy out your current device.

      This cost covers the [remainingMonths] months left on your repayment term.

      You need a new plan to continue

      Your current plan can’t be used as we no longer offer it. You also need to buy out the remaining months on your repayment term. This cost will be calculated before you complete your order. Your current plan can’t be used as we no longer offer it. Your current plan can’t be used as we no longer offer it.

      Current Device

      You can't proceed with redeeming Upgrade & Protect

      IMEI doesn’t match our records

      Turn off your device lock

      Unable to process the order

      Unable to process the order

      Unable to process the order

      Eligible to redeem

      What are my options?
      You can buyout your device now or wait until [nextRedemptionAllowedDate] to redeem Upgrade & Protect on your damaged device.

      Upgrade & Protect active on this device
      You can upgrade this device by paying a redemption fee (between $0 and $249 depending on device condition and time left on contract). Subject to our standard credit assessment.

      Alternatively, keep this device by paying the buyout fee.

      The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device.

      What do you need to do?

      Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible. 

      We can’t continue because there’s an open request against this device.

      What do you need to do?

      Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed.

      We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra.

      What do you need to do?

      1. Please go back and check the last four digits of IMEI1 were entered correctly.
      2. If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory.

      We’re unable to process the request right now. Please contact us to check what’s wrong.

      Try again later.

      Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:

      1. Go to Settings > Scroll to Face ID & Passcode.
      2. Enter your device passcode
      3. Scroll to Stolen Device Protection and turn it off
      4. Go back to Settings > Select your Name > Select Find My
      5. Turn off Find My [iPhone or iPad]
      6. Restart the order

      Contact us if this issue persists.

      Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.

      $[redemptionFee] estimated redemption fee

      Subject to:
      1. a credit assessment; and
      2. re-assessment of device once it’s returned.

      You'll keep your current device

      It costs $[buyoutAmount] to buy out your current device.

      This cost covers the [remainingMonths] months left on your repayment term.
      Contact us Contact us Contact us Contact us

      Current device

      Your Upgrade & Protect subscription
      You can't redeem Upgrade & Protect for mobile broadband devices.

      Your options are:

      • Get a new plan for your mobile broadband device and keep your Upgrade & Protect subscription on your existing plan; or
      • Buy out your current device and swap the mobile broadband device into your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.

      You'll keep your current device

      $[buyoutAmount] buyout fee
      This cost covers the [remainingMonths] months left on your repayment term

      You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

      Create a new account

      Looks like you don’t have an eligible plan

      You may be on an older plan. To add a new device on repayment you’ll need to switch to an Upfront Mobile Plan. Need help? Message us

      Order stopped

      You have no eligible services that can be upgraded. Please message us or get a new plan.
      Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
      Message us or visit us in store to update this service.
      This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
      This is a MICA service. Go to Console to migrate it.
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      • Basic

        50GB for $74/mth
        , Slide 1 of 3
        • Plan price may change.
        • Switch plans once a month to suit your needs
        • Stay safer online
        • No excess data charges Explore data usage
        • Uncapped download speeds
        • You can leave anytime
        • Be rewarded for paying your bill Explore Telstra Plus
      • Essential

        180GB for $84/mth
        , Slide 2 of 3
        • Plan price may change.
        • Switch plans once a month to suit your needs
        • Stay safer online
        • No excess data charges Explore data usage
        • Uncapped download speeds
        • You can leave anytime
        • Be rewarded for paying your bill Explore Telstra Plus
        • Add on and save. Explore Bundle Plans
      • Premium

        300GB for $99/mth
        , Slide 3 of 3
        • Plan price may change.
        • Switch plans once a month to suit your needs
        • Stay safer online
        • No excess data charges Explore data usage
        • Uncapped download speeds
        • You can leave anytime
        • Be rewarded for paying your bill Explore Telstra Plus
        • Add on and save. Explore Bundle Plans
      $15 off for 12 months
      Ends 5 October. New services only.
      Read Premium Plan discount details
      $10 off for 12 months
      Ends 5 October. New services only.
      Read Essential Plan discount details

      Check your coverage

      Before you continue, check our network coverage map to see the level of predicted coverage where you plan to use your service. The map also includes info on what might affect your coverage.

      Add peace of mind to your new device

      Want to be able to upgrade to the latest model, even if you haven't finished paying for this one? Or are you worried about damaging your device or smashing the screen? Don’t stress! We’ve got your back.

      

      Upgrade & Protect

      Upgrade & Protect allows you to upgrade to the latest model before your repayment term ends, swap a damaged device or replace a smashed screen.

      • Must be added at time of device purchase 
      • Redeeming this service will be subject to our standard credit assessment 
      • There’s a limit of two damaged device upgrades or screen replacements per year 
      • Damage and redemption fees may apply 
      • Lost and stolen devices are not covered 
      • You can cancel at any time for free. You won’t be able to add it on after the order is placed 
      • Refer to the Critical Information Summary  for more details
      • Upgrade & Protect is $15 per month.

      Review your selections

      By continuing, you’re committing to:

      • Paying for the device for every month of your chosen payment term.

      • Paying out your device as a one-off payment, if you cancel your repayment option.

      • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

      By continuing, you’re committing to:

      • Paying for the device for every month of your chosen payment term.

      • Paying out your device as a one-off payment, if you cancel your repayment option.

      • Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

      Buyout fee

      We'll send you an invoice to pay later


      one off

      Redemption fee - estimation only


      one off

      Add a plan

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      Choose a plan

      Quantity

      1

      What you'll pay

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      Phone added to cart

      Grab some goodies and check out now

      The essentials, covered

      Avoid scratches, cracks and flat batteries with the must-have gear.