Why switch to Telstra
It’s not just about great internet. It’s about everything else you get.
Earn points and save on bills
Take dollars off eligible bills or reward yourself with member deals. Join Telstra Plus for free.
Eligibility criteria apply to join Telstra Plus. T&Cs apply.
1M+ threats blocked daily
Get extra protection from cyber villains with 24/7 monitoring and over 1 million threats blocked every day.
Get a connection you can trust
Reliability matters. Find out why Australians voted us their Most Trusted Internet Provider.
Recognised by Readers Digest, 2026.
More streaming. Less screaming.
Enjoy smooth streaming, gaming and video calls with fast, reliable internet.
The best tech for your address
Internet isn’t one size fits all. Get the nbn, 5G or Satellite technology that’s right for your home.
Get help in store, or online anytime.
Visit one of 260+ Telstra stores, talk to our Aussie-based support team or chat online 24/7.
Switch in 3 easy steps
Just pick a new plan and we’ll do the rest.
1. Find the right plan fit
Answer a few quick questions and we'll help you find an internet plan that fits your life. Try Plan Finder
2. Leave the awkward bit to us
We'll tell your old provider you're switching and do the paperwork so you don’t have to worry.
3. Power up and press play
Picked a plan with a modem? Set it up in minutes and start streaming, gaming and loving your new internet.
Switch once. Get rewarded again and again.
Want more value from your internet? Join Telstra Plus for free and watch the perks add up.
Eligibility criteria apply.
Shop brands you love and earn points
Earn Telstra Plus points on a huge range of everyday brands.
Get exclusive deals on fuel, movies and more
Including 6c per litre off Mobil fuel at 7-Eleven.
Get member prices on travel. Earn points too.
Save on hotels, flights, car hire and more with TRAVLR®.
Advertised pricing and savings are not guaranteed and are subject to change until booked.
Explore more reasons to switch
Frequently asked questions
It’s super easy. Here’s all you need to do:
- Choose your plan (use Plan Finder to find the right plan in minutes)
- Place your order
- If you chose a Telstra Smart Modem, unbox it and plug it in.
We take care of the rest:
- We switch your service over remotely
- We arrange cancellation of your old plan when your new service is ready
- We let your current provider know you're leaving. No awkward goodbyes.
If you’re ready to switch, try Plan Finder and find your best match. It’s fast, free and there’s no obligation.
Here’s how we keep your home connected while you switch to Telstra Internet.
- Don’t cancel your current plan - we keep it active until your new service is ready.
- If you ordered a modem, connect it as soon as it arrives.
- When your new service is ready, connect your devices using the new Telstra Wi-Fi password info.
- We’ll let your old provider know and cancel your old plan for you. Smooth.
Explore internet plans or try Plan Finder to find your best match.
Getting connected to Telstra can take as little as a day, depending on which modem option you choose:
- With your own compatible modem, you could be online in 24 hours.
- If you’re using a Telstra Smart Modem, expect it to arrive in:
- 1–3 days for metro areas
- 3–5 days for regional areas
- A technician may visit for a fibre upgrade or new connections, which may involve longer connection times.
Explore internet plans with and without a modem. Try Plan Finder to find your best match.
All nbn plans and Satellite internet plans from Telstra include unlimited data, and no excess data charges.
- Stream shows, game and video call without worrying about running out of data
- No surprises on your bill
- Only our 5G Internet plans have a 1000GB per month data limit. You don’t pay extra if you go over: your internet is slowed to 25Mbps.
Fair Use Policy applies.
The right Telstra Internet plan depends on how many people are online and what they’re doing at the same time.
- A plan like Basic nbn® (25Mbps) may suit a few people browsing, emailing and standard streaming, but not low latency gaming.
- A fast all-rounder plan like Premium nbn® may suit 6-9 people streaming in ultra high-quality 4K, gaming and working from home at the same time.
- Faster plans like Ultimate nbn® (750 Mbps) and Ultrafast nbn® (875 Mbps) may suit 6-9 people streaming in ultra high-quality 4K, low-latency gaming on multiple devices and working from home with smooth video calling.
Explore internet plans or try Plan Finder to find your best match.
Speeds are typical busy period speeds 7-11pm. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. We're still calculating typical busy period upload speeds 7pm-11pm on Ultrafast plan - the information here is an estimate only. Premium, Ultimate and Ultrafast plans for FTTP and HFC only.
Telstra offers plan choice, support, security, rewards and more when you switch:
- Network security with 24/7 monitoring - blocking millions of cyber threats daily.
- Plans on nbn®, 5G Internet, Satellite and Opticomm - all your connection options under one roof.
- Choice to add on Telstra Smart Modem with Wi-Fi 7, mobile backup and SmartFix self-repair included.
- Telstra Plus rewards - earn points, get discounts and save on bills.
- Aussie-based support - help when you need it, online 24/7, by phone or in-store.
- Up to 1000mbps speeds on selected nbn plans at eligible addresses.
- Free nbn® upgrade to full fibre - more reliable internet, less dropouts and more consistent speed.
- No lock-in contracts - the freedom to change plans once a month or cancel anytime.
Check your address and compare available plans to find the right option for your home.
Internet Only plans do not include a phone line or support Priority Assistance. Telstra Smart Modem 4 included for use with all other plans. If you cancel, change tech type or to an Internet Only plan, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans only. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Mobile coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be lower. SmartFix is available on eligible plans. Backup available with eligible plans only. Excludes 5G Internet plans. Eligibility criteria apply to join Telstra Plus. Points are earned on eligible products and services only. Points can be used towards eligible bill discounts, devices, accessories and other rewards. Discounts and offers vary and are subject to change.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Medical security alarms, lift phones and fire indicator panels
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days of service activation or enrolment in Telstra Plus, whichever happens last.
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
Telstra Smart Modem 4
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile network backup with Telstra Smart Modem 4
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.
Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days of service activation or enrolment in Telstra Plus, whichever happens last.
Service availability: Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order.
Voice services: Telstra 5G Home Internet doesn’t include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm.
Speed: Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.
Estimated average/typical busy period speeds/ranges are for new 5G Internet services only. Average/typical busy period speeds/ranges for existing 5G Internet services may be slower.
Data allowance: If you’re on a Premium 5G Internet plan and exceed your included data allowance, your download speed will be capped at 25 Mbps and your upload speed at 5 Mbps, and may be slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.
If you’re on a Basic or Essential 5G Internet plan and exceed your allowance, your upload and download speed will be slowed to 1.5 Mbps or below until your next billing cycle. 1.5 Mbps supports some ordinary internet activity (e.g. working from a web browser, emails, and data calls), although limited to a single user at any time and content may be slow to load. 1.5 Mbps isn't suitable for large file downloads, HD and 4K video or other high-data speed applications like video conferencing, and may not support ordinary use of internet-dependent medical devices.
Cancellation: If you cancel or change tech type within 24 months, your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or you will be charged a $200 non-return fee.
Telstra Plus: Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Questions about Telstra Home Internet?
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