Not sure why your Wi‑Fi says it’s connected but nothing loads? Knowing the difference between internet and Wi‑Fi (or Wi-Fi and internet) will help you fix any issues faster.
Explore your internet options Explore the latest Wi-Fi 7 technology
The internet connects your home to the wider online world.
It’s delivered through infrastructure like the nbn® network or Opticomm, 5G or satellite. Depending on your setup, it enters your home via a modem or another type of connection device like a router, satellite receiver or mobile device.
The internet lets you browse websites, stream shows, shop online and stay connected with others.
Help me choose the right home internet
Wi-Fi distributes your internet connection wirelessly around your home.
Wi-Fi 7 is the latest generation. On compatible devices, it's designed to deliver faster Wi‑Fi speeds, lower latency and more consistent performance across multiple devices compared to previous generations of Wi-Fi.
Once the internet reaches your home:
Wi‑Fi lets multiple devices like phones, laptops and TVs connect without cables and operates as your own home network.
To enjoy a smooth online journey, your internet and Wi-Fi must work well together. Issues with either one can affect your connection.
Telstra Smart Wi-Fi boosters only work with compatible Telstra modems.
On eligible plans, Telstra Smart Modem 4 can switch to a mobile backup connection if there's an nbn outage, helping keep you online.
Mobile coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be lower.
For internet plans with modem for use: if you cancel, change to an Internet Only plan or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Internet Only plans do not include a phone line or support Priority Assistance.
Follow our support guides to:
No. You can connect with a cable or use mobile data. Wi-Fi just makes it easier to connect multiple devices wirelessly on the same network.
Your Wi-Fi signal might be weak because of distance, walls or interference. You can try to improve your connection with our tips or consider boosting your home internet.
Service availability: nbn®, Opticomm, Satellite Internet and 5G services are not available to all areas or premises. For Satellite Internet and 5G Internet, initial checks may show you are eligible for this service however actual availability will be confirmed after order.
Month-to-month plans: Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. Speeds: An nbn® service can never go faster than the maximum line speed available at your home, so for FTTN/B/C customers, we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. Speeds experienced may be lower due to various factors including modem and cabling and in-home set up and wiring. Find out more about speeds on the nbn network at telstra.com/nbn-speeds.
Installation: Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and nbn co equipment and for premises in new developments.
Telstra Smart Modem™: Mobile backup is available to premises in mobile coverage areas on eligible plans. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Your address could be eligible for a free fibre upgrade so you can enjoy faster, more reliable internet with us.
Whether you're streaming, gaming or working from home, there's an internet plan for you.
