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nbn™ network connections

Connect to a global business network.

It's easy with an nbn-ready plan from Telstra.

Ready to connect?

If you’ve chosen us as your provider, getting connected is easy.

Once the nbn network has arrived at your address, select one of our nbn-ready plans and we’ll help you every step of the way from your first nbn appointment, to setting up your team, to making the most of your new business network.

Connecting to the nbn network

Check your address

Find out when the nbn network is going live in your area by entering your address in the nbn rollout map.

Choose a plan

Compare our nbn-ready plans and
bundles and choose one that
suits your business needs.

Be prepared

Prepare your business for nbn
equipment installation by reading
the nbn Appointment Guides.

Self Install Guide

The connection process

You have the option to self install your equipment or to have one of our technicians install your service for an additional charge of $240.

If you have chosen to self install your services, you will be sent everything you need to connect your services. In certain situations, an nbn co appointment may be required to install nbn equipment.

If you have chosen to have your service professionally installed, we will work with you to arrange Telstra and nbn co appointments to install the necessary equipment.

 

process for connecting to the nbn

 

The nbn™ network uses a combination of technologies.

Once the nbn goes live in your area, nbn co will let you know which kind of connection is delivering the network to your business.

 

You're connected by fibre-optic cable, which runs below ground or via overhead cables directly to your business address.

 

Appointment guide (PDF - 151KB)

View FTTP network image (JPG - 265KB)

You're connected by fibre-optic cable as far as a neighbourhood ‘node’ or junction box, then via the existing copper network to your business address. This is usually for single-storey buildings.

You’re connected by a fibre-optic cable to the basement or communications room, then via the existing copper network to other levels of the building. This is usually for multi-storey buildings.

You’re connected by an antenna attached to your business address.
This is usually in areas unable to get high-speed fixed-line broadband services.

You’re connected by a fibre-optic / coaxial (HFC) cable directly to your business address.
This is usually in locations that already have HFC available.

Your installation options

Once your property is connected to the nbn™ network by nbn co, we’ll send you all the installation information you need to set up your modem. The modem provided is a Wi-Fi router that links the compatible devices at your home to your new network connection.

Choose from:

Self install

Tech savvy? We’ll send you the equipment and instructions for you to install it yourself.
 

Professional install

Need help with installation? We can arrange a visit by one of our technicians to set up your connection for $240.
 

nbn business plans

nbn plans

View our range of small business nbn broadband plans.

nbn bundles

Need calls included? View our range of small business nbn bundle plans.

We're here to help

nbn plans and equipment sales

We're here to answer your questions about switching to the nbn network with Telstra

Call 1800 179 852
nbn plan orders

If you have a question about your existing nbn network plan order please feel free to contact us

Call: 1800 304 473
Faults & tech support

Having trouble? Call nbn service support now.

Call: 13 2999
Visit a Telstra Business Centre

Let us walk you through your nbn options at your local Telstra Business Centre. 

Find a Telstra Business Centre near you