nbn™

Showing 12 articles

• Transitioning your alarm monitoring service to the nbn™ network

• How much data does my business need?

• Why do I need unlimited uploads?

• nbn™ satisfaction guarantee

  What is the nbn satisfaction guarantee?

  The nbn satisfaction guarantee is our promise to you that if you’re not happy within 30 days of connecting your nbn, you can cancel without paying early termination charges and we’ll refund your first monthly plan fee and any hardware repayment costs.

  Can I take up the nbn satisfaction guarantee?

  If you’re an eligible customer and within 30 days of your nbn service being connected (The 30 days starts after the service is connected to the nbn network and excludes connectivity via mobile broadband backup) then you can take up the nbn satisfaction guarantee.

  You are an eligible customer if you’re a customer:

  • Connecting a new nbn service with Telstra
    
  • Migrating to the nbn network
    
  • Includes casual, 12/24 month contracts

  Customers who are not eligible are:

  • ADSL/cable customers
    
  • Belong customers (including nbn)
    
  • Velocity
    
  • Customers who port out/disconnect without calling
    
  • Moves (customers already on nbn moving to a new address with nbn).

  How can I take up the nbn satisfaction guarantee?

  Simply let us know within 30 days of your connection by calling 1800 870 472

  What will I get back?

  We’ll refund your first monthly plan fee, any speed boost charges, hardware repayment costs you may have paid, (and any standard Telstra installation, connection or activation fees. We will also any waive early termination fees and you’re welcome to keep your hardware or equipment (except Foxtel by Telstra equipment if applicable). You’ll need to pay for any call charges not included in your plan or excess data charges you may have incurred. Non-standard installation charges or nbn co fees are not included.

  I’m an existing Telstra customer but new to Telstra nbn am I eligible for the nbn satisfaction guarantee?

  Yes, if you’re connecting to nbn for the first time with Telstra, you’re eligible for the nbn satisfaction guarantee.

• How Do I Restart My Telstra Equipment?

• How do I customise my business phone settings?

• How do I connect EFTPOS or HICAPS to the nbn™ network?

• I’ve placed an order with Telstra nbn™ service. What happens next?

• Can I keep my current email address?

• What happens to my existing equipment when I move to the nbn network?

• What happens if I do not want to connect to the nbn network?

• What do I do if I have a problem with my nbn equipment

• What factors affect nbn service installation times?

• How will I know if I exceed my usage?

• About malware

• What are the benefits of IPv6?

• Do I need to change my equipment or settings if I wish to use IPv6?

• What's IPv6?

• How do I receive details of the IPv6 address assigned to me?

• How many IPv6 addresses will be assigned?

• How do I troubleshoot a problem with my business phone on the nbn™ network?

• How do I set up Telstra equipment for an FTTN or FTTB nbn™ connection at my business?

• Why would I need a Static IP address?

• How can I track my mobile broadband usage?