nbn™

Showing 8 articles

• Troubleshooting ISDN Services

• How much data does my business need?

• nbn™ satisfaction guarantee

  What is the nbn satisfaction guarantee?

  The nbn satisfaction guarantee is our promise to you that if you’re not happy within 30 days of connecting your nbn, you can cancel without paying early termination charges, and we’ll refund your first monthly plan fee and any hardware repayment costs.

  Can I take up the nbn satisfaction guarantee?

  If you’re an eligible customer and within 30 days of your nbn service being connected (the 30 days starts after the service is connected to the nbn network and excludes connectivity via mobile broadband backup), then you can take up the nbn satisfaction guarantee.

  You are an eligible customer if you are a customer:

  • Connecting a new nbn service with Telstra
    
  • Migrating to the nbn network
    
  • Includes casual, 12/24 month contracts

  Customers who are not eligible are:

  • ADSL/cable customers
    
  • Belong customers (including nbn)
    
  • Velocity
    
  • Customers who port out/disconnect without calling
    
  • Moves (customers already on nbn moving to a new address with nbn).

  How can I take up the nbn satisfaction guarantee?

  Simply let us know within 30 days of your connection by calling 1800 290 820.

  What will I get back?

  We’ll refund your first monthly plan fee, any speed boost charges, hardware repayment costs you may have paid, (and any standard Telstra installation, connection or activation fees. We will also any waive early termination fees and you’re welcome to keep your hardware or equipment (except Foxtel by Telstra equipment if applicable). You’ll need to pay for any call charges not included in your plan or excess data charges you may have incurred. Non-standard installation charges or nbn co fees are not included.

  I’m an existing Telstra customer but new to Telstra nbn. Am I eligible for the nbn satisfaction guarantee?

  Yes, if you’re connecting to nbn for the first time with Telstra, you’re eligible for the nbn satisfaction guarantee.

• How Do I Restart My Telstra Equipment?

• I placed a self-installation order, what happens next?

• Will my existing equipment (e.g. alarm, EFTPOS) still work?

• What do I do if I have a problem with my nbn equipment

• Priority Assist

• How to Self-Install my Telstra Business Smart Modem

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• I’m having trouble with my Internet or Phone service

• What nbn technology am I?

• I have a professional installation order, what happens next?

• How to setup my Telstra 4GX USB Pro

• What do the lights on my device mean?

• How do I test my speed?

• What speeds will I get from my nbn connection?

• What can I do to improve the speed of my connection?