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Flexibility
More flexibility
Choose a no-lock in plan that suits your business and change as your needs evolve. Plus bring your own modem or use ours, it’s up to you.
Business Internet Plans
Up to $280 off select business nbn plans over 7 months
Including our new Business Internet Only plans.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.
Why choose business internet from Telstra
Security
Includes network security
All our plans come with 24/7 monitoring of our network to help protect against suspicious activity.
Service
Designed for business
Any plan you choose, you’re backed by 24/7 nbn® tech support, plus help from a business expert in-store, online and over the phone.
Step 1. Discover what's available
Enter your business address below and find the right plan for you.
Sorry, we cannot process this address right now
We found multiple addresses. Please select yours from the list below.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Premises technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Get more speed
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Get more speed
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Get more speed
Great!
Available
You can connect to the nbn® network via Fixed Wireless technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Email my results
Great! You can connect to 5G Internet
Available
You can connect to select plans on the 5G network.
We’ll perform additional checks when you place your order, to confirm your area has enough 5G capacity to support your service. We’ll let you know if there’s too many subscribers in your area to complete your order.
Maximum 5G speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on current information available. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like the distance and line of sight between the serving mobile tower and 5G modem, number of users online, where your modem is located and how far you are from it, weather, congestion and your in-premises set-up. Speeds will change over time.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Email my results
Our nbn, 5G, ADSL and cable plans are currently unavailable in your area.
Oops, we can’t check your address right now.
Step 2. Choose your business plan
What type of business plan do you need?
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Basic 5G Business Internet
$70 per month
Plan price may change.5G InternetAverage busy period 9am-5pm-
25 MbpsDownload
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5 MbpsUpload
Typical busy period speed range 9am-5pm
Download: 24 - 25Mbps
Upload: 4 - 5MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
Typical busy period speed range 9am-5pm
Download: 24 - 25Mbps
Upload: 4 - 5MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
-
MbpsDownload
-
MbpsUpload
Typical busy period speed range 9am-5pm
Download: 24 - 25Mbps
Upload: 4 - 5MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
Great for:
Browsing, sharing files, checking emails or chats.Best uses for 5G Business Internet speedWhat’s included:
-
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Essential 5G Business Internet
$80 per month
Plan price may change.5G InternetAverage busy period 9am-5pm-
50 MbpsDownload
-
20 MbpsUpload
Typical busy period speed range 9am-5pm
Download: 30 - 50Mbps
Upload: 4 - 20MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
Typical busy period speed range 9am-5pm
Download: 30 - 50Mbps
Upload: 4 - 20MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
-
MbpsDownload
-
MbpsUpload
Typical busy period speed range 9am-5pm
Download: 30 - 50Mbps
Upload: 4 - 20MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
Great for:
HD video conferencing, sharing large files and collaborating online.Best uses for 5G Business Internet speedWhat’s included:
-
-
Premium 5G Business Internet
$85 per month
Plan price may change.5G InternetAverage busy period 9am-5pm-
300 MbpsDownload
-
30 MbpsUpload
Typical busy period speed range 9am-5pm
Download: 80 - 600Mbps
Upload: 5 - 70MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
Typical busy period speed range 9am-5pm
Download: 80 - 600Mbps
Upload: 5 - 70MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
-
MbpsDownload
-
MbpsUpload
Typical busy period speed range 9am-5pm
Download: 80 - 600Mbps
Upload: 5 - 70MbpsWe’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
Great for:
HD video conferencing with your team, sharing large files and collaborating while smart devices run.Best uses for 5G Business Internet speedWhat’s included:
-
-
Essential nbn®
$120 per month
Plan price may change.nbn®50Typical speeds (9am-5pm weekdays)-
50 MbpsDownload
-
17 MbpsUpload
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Great for:
SD video conferencing while your team share files, collaborate online and stream.Best uses for Essential
-
-
$100 /mth
For 7 months, then $125/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.Great for:
HD video conferencing while your team share large files, collaborate online and stream.Best uses for Premium -
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Essential nbn® Internet Only $10 off for 7 mths
$95 /mth
For 7 months, then $105/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®50Typical speeds (9am-5pm weekdays)-
50 MbpsDownload
-
17 MbpsUpload
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.Great for:
SD video conferencing while your team share files, collaborate online and stream.Best uses for Essential-
Internet only. No additional plan features.
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-
Pro Fast nbn® $25 off for 7 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$100 /mth
For 7 months, then $125/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®250Typical speeds (9am-5pm weekdays)-
250 MbpsDownload
-
80 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Great for:
Smooth video conferencing while your team shares large files fast and work across cloud apps.Best uses for Pro Fast
-
-
$95 /mth
For 7 months, then $110/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.Great for:
HD video conferencing while your team share large files, collaborate online and stream.Best uses for Premium-
Internet only. No additional plan features.
-
-
Pro Fast nbn® Internet Only $15 off for 7 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$95 /mth
For 7 months, then $110/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®250Typical speeds (9am-5pm weekdays)-
250 MbpsDownload
-
80 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Great for:
Smooth video conferencing while your team shares large files fast and work across cloud apps.Best uses for Pro Fast-
Internet only. No additional plan features.
-
-
Pro Superfast nbn® $35 off for 7 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$110 /mth
For 7 months, then $145/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®500Typical speeds (9am-5pm weekdays)-
500 MbpsDownload
-
160 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Smoother quality video conferencing while your team shares large files very fast and work frequently across cloud apps.Best uses for Pro Superfast
-
-
Pro Superfast nbn® Internet Only $24 off for 7 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$105 /mth
For 7 months, then $129/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®500Typical speeds (9am-5pm weekdays)-
500 MbpsDownload
-
160 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Smoother quality video conferencing while your team shares large files very fast and work frequently across cloud apps.Best uses for Pro Superfast-
Internet only. No additional plan features.
-
-
Pro Ultrafast nbn® $40 off for 7 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$135 /mth
For 7 months, then $175/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®1000Typical speeds (9am-5pm weekdays)-
815 MbpsDownload
-
320 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Seamless high-quality video conferencing while your team shares large files extremely fast and work heavily across cloud apps.Best uses for Pro Ultrafast
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Pro Ultrafast nbn® Internet Only $30 off for 7 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$129 /mth
For 7 months, then $159/mth.
For new services. Ends 18 May. Offer not available in conjunction with other offers. T&Cs apply.Plan price may change.nbn®1000Typical speeds (9am-5pm weekdays)-
815 MbpsDownload
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320 MbpsUpload
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is supported at your address.We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Great for:
Seamless high-quality video conferencing while your team shares large files extremely fast and work heavily across cloud apps.Best uses for Pro Ultrafast-
Internet only. No additional plan features.
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Step 3. Would you like to add a modem?
You can buy a Telstra Smart Modem 4 or you can choose to bring your own compatible modem. Learn more about BYO modem compatibility.
Telstra Smart Modem™
Your business moves fast. You need a modem that keeps up.
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Next-gen Wi-Fi 7 technology for Wi-Fi 7 devices
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Advanced security to keep your business safer online
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Easy set-up in minutes
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2GB of RAM to easily handle over 250 devices
$288
In stock
Available now with free delivery
Bringing your own modem?
Your choice of modem/router, and how you set it up within your premises, could limit you from utilising the maximum speeds of your broadband plan.
If you're using your own modem, we won't know if it supports the full speed of your selected plan. Please check your modem's label, instruction manual or the modem manufacturer's website.
If you have a non-Telstra smart modem you may not be able to utilise the maximum speeds of the plan you have selected. You can check your modem's compatibility.
Bringing your own modem?
Your choice of modem/router, and how you set it up within your premises, could limit you from utilising the maximum speeds of your broadband plan.
If you're using your own modem, we won't know if it supports the full speed of your selected plan. Please check your modem's label, instruction manual or the modem manufacturer's website.
If you have a non-Telstra smart modem you may not be able to utilise the maximum speeds of the plan you have selected. You can check your modem's compatibility.
Total in cart
$/mth
$ one-off
$ one-off
Your original discount offer still applies. Monthly discount may end early if you change plans.
If you choose the lower speed Basic 5G plan now, you won’t be able to upgrade to a higher speed plan at this time. The ability to upgrade may become available at a later date.
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FTTP vs FTTN vs FTTC – What’s best for you?
Want to know how fibre internet could help your business? Learn what FTTP, FTTN and FTTC mean and explore how they could help improve your business operations.
Modem vs router: what’s the difference?
Learn how modems and routers work together to connect your business to the internet and help boost your business performance.
Do you need a static IP address?
What is a static IP address and should you use one? Understanding the benefits and concerns can help you decide if you should make the switch.
More reasons to choose Telstra
Australia’s most popular nbn provider
We’re trusted by more Australian businesses to deliver a fast and reliable broadband connection.
Australia’s largest 5G network
We’ve built Australia’s first and largest 5G network and it’s rapidly growing. 5G is now rolling out in selected areas on selected plans.
Be rewarded with Telstra Plus™
Earn points when you pay your bill to put towards devices, accessories and more. Plus, enjoy exciting membership benefits.
Frequently asked questions - nbn plans
No, but you can buy a landline handset from Telstra.
If you just want a home phone line, you can take up a Telstra office phone plan.
In the event of a fault on the nbn, on eligible plans the Telstra Smart Modem 4 will switch your service to our mobile network automatically. The mobile network backup is uncapped and unshaped only on eligible business nbn plans, meaning there is no limit on data allowance or speed. It’ll help you stay connected during the outage no matter how much data is used without having to worry about additional charges. We'll switch your service back to the nbn when the fault is resolved.
Backup available with eligible plans. Mobile coverage required.
Once you connect to the nbn network, you won’t be able to access your internet and voice services through your ADSL/Cable connection. Instead, you’ll access them through your new nbn network connection. And once connected to the nbn network, you won’t be able to move your services back.
It’s also worth noting that when you request for your business internet and voice services be moved to the nbn network, you’re giving consent to the installation of services on the nbn network on behalf of all account holders at your premises.
Self install your modem for $0
If you are on an eligible business nbn plan with Telstra Smart Modem included for use, we’ll send you a new modem if you need one — along with easy self-install instructions. If you have purchased a Telstra Smart Modem outright with a Business Internet Only plan, it will also come with simple steps to install it yourself.
Professional install
You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $299. Additional costs apply for non-standard installations if you have complex cabling requirements. If you have purchased an Internet Only plan without a Telstra Smart Modem, Telstra may not be able to assist with third-party modem installation.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you, and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Once you switch to the nbn®, your phone will run via the internet. This means you can only have one phone line and it must be connected to your modem. Please note Internet Only nbn plans do not come with a phone line included. If you require a phone line, you need to purchase an eligible business nbn plan with Telstra Smart Modem included for use.
- If the nbn network isn’t already at your address, once you place an order with us we’ll help you arrange an nbn installation appointment. This is so an nbn co technician can connect the nbn to your address.
- If you’re a new customer and are on an eligible plan, you’ll receive a new Telstra Smart Modem. If you’re already with us, we’ll check your existing modem and plan type. If your modem isn’t compatible with nbn and you are on an eligible plan, we’ll send you the new smart modem.
- You can install the Telstra Smart Modem yourself using the easy self-install kit included. Or get our tech experts to help you for a one-off fee. If you have purchased an Internet Only plan without a Telstra Smart Modem, we may not be able to assist with third-party modem installation.
- Jump on the nbn and go!
You’ll need an installation appointment so that an nbn co technician can come to your address and connect you to the nbn network. Once the external connection gear is live, we’ll be able to deliver fast, reliable nbn to your business premises.
Already have an active nbn connection?
If you already have an active nbn connection, you probably won’t need a technician to visit. We’ll work this out once you place your order.
You can change plans within the same plan type once a month or cancel anytime. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. If you would like to move between an Internet Only nbn plan and an eligible business nbn plan with Telstra Smart Modem included for use, call 13 20 00.
If you’re an eligible Priority Assist customer and are on an eligible plan, we'll install your modem for you at no cost. To check if you're eligible, go to Priority Assist.
To check if you're eligible, go to Priority Assist.
Note: Priority Assist is not available on Internet Only plans.
If you have a security alarm, ask your alarm provider if it’s compatible with the nbn® network. If it’s not, ask about alternatives. Do this before you switch to the nbn network, or your alarm may not work.
You can book your move online and we’ll help transfer your Telstra services to your new business address.
Yes, a static IP address can be added to nbn® internet plans. It is a consistent IP address assigned to you and allows you to control aspects of how you and the devices on your network communicate via the internet.
How long will the upgrade take?
nbn will need up to 6 weeks to prepare your fibre (FTTP) upgrade for installation. nbn may need more time for highly complex upgrades or instances where additional cabling is required. During this time, we will set you up on a plan that’s compatible with your existing nbn tech. Once the fibre upgrade process is complete, we'll move you over to your selected high-speed plan. We won't disconnect your existing connection until your new Fibre to the Premises (FTTP) tech type is connected. You also won’t pay for the high speed-plan until we move you over.
Note: Once you’ve chosen to upgrade to FTTP, you can’t go back to your old connection.
What’s involved in the upgrade process?
- An nbn® approved installer may need to visit to assess the outside of your premises and identify any obstacles for your upcoming fibre (FTTP) upgrade installation appointment. You do not need to be there at this time.
- Once external checks are complete, we’ll call you to book an installation date.
- On the day of the upgrade, the process will take 3-4 hours. Someone over 18 needs to be at the premises during the upgrade.
- Once the upgrade is complete, you can complete the installation yourself. Simply unplug your modem from the old connection and plug it into the new FTTP connection. It will take a few moments to sync up. And you’re done.
- If you need help connecting your Telstra modem, we can professionally install your modem for $299. We’ll setup your modem with your new connection box and make sure phone lines, printers and other hardware are also connected. Additional charges may apply if you require equipment to be installed in a specific location. If you have purchased an Internet Only plan without a Telstra Smart Modem, Telstra may not be able to assist with third-party modem installation.
Note: Make sure to plug your replacement mobile backup dongle into your Telstra Business Smart Modem, as your current mobile backup dongle has been disconnected. Mobile coverage required.
Can I upgrade if I’m leasing the premises?
If you’re leasing, make sure that you have the landlord or property manager's permission before the visit. The technician may need to do work that will need approval - such as drilling into the property walls.
The work involves:
- Installation of the nbn fibre lead-in with nbn utility box and drop cable
- Installation of nbn utility box to the property’s external wall and internal nbn connection box and power supply.
Is there any downtime with the upgrade?
Internet
To avoid downtime, nbn® will leave your existing connection active while they install your new (FTTP) connection and ensure it’s up and running before they switch you over. During the upgrade, there may be a temporary interruption to your service. This could be anywhere from 15-30 minutes depending on the required activities and the current nbn technology at your premises. If you’re on an eligible plan, we’ll help keep your business online during this time using mobile backup. Simply plug your replacement mobile backup dongle into your modem to stay connected. Mobile coverage required. When you unplug your modem from the old connection and plug it into the new FTTP connection, it may take a few minutes to sync up. You may also need to move your modem.
Inbound Calls
If you opt to retain your old phone number, there will be a period where customers will not be able to contact you as we move your number from your old service, to your new one. Any potential downtime will be 2-4 hours, and 24 hours in worst case scenarios. We will work with you to schedule the downtime to avoid as much disruption to your business operations as possible.
What is the free nbn fibre upgrade and what is involved?
nbn® has set eligibility criteria for the upgrade program, including select addresses only and which plan you need to be on to receive the free FTTP tech upgrade based on your current tech type. If your current tech type is Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) you will need to choose the Premium plan or above to be eligible for a free tech upgrade.
Important
The 5G Business Internet plan and Internet Only nbn plans do not support a landline or fixed phone line service. Business nbn plans with Telstra Smart Modem included for use come with a landline at no extra cost.
If you want a landline handset you can buy one from Telstra. If you want a home phone line, you can take up a Telstra office phone plan.
Frequently asked questions - 5G plans
The quickest way to find out is to check your address now:
- Availability depends on 5G internet network capacity in your area, not just whether you have 5G mobile coverage.
- To help ensure that everyone gets a good experience, we only connect a limited number of customers per area.
- If 5G Business Internet isn’t available now, it’s worth checking again regularly, because capacity can change.
It’s business Internet that’s delivered over Telstra’s 5G mobile network. There are no technician visits or network cables needed. You just plug in the modem, it connects to nearby 5G mobile towers, and you’re online.
Why customers choose 5G Business Internet:
- Simple setup - plug in your modem and work
- Get online without installation delays
- Flexible, month‑to‑month internet for business
- Business internet uses more 5G network capacity than a mobile phone.
- We only connect a limited number of premises to 5G Business Internet in each area, to help ensure everyone gets a good experience.
- This means an area can reach capacity for 5G Business Internet even if 5G mobile coverage is available on your phone.
These are the average busy period speed (9am-5pm):
- For Basic 5G Business Internet the download speed is 25 Mbps
- For Essential 5G Business Internet the download speed is 50 Mbps;
- For Premium 5G Business Internet the download speed is 300 Mbps.
These are the range of typical busy period speeds from 9am-5pm:
- For Basic 5G Business Internet the download speed range is 24 - 25 Mbps
- For Essential 5G Business Internet the download speed range is 30 - 50 Mbps;
- For Premium 5G Business Internet the download speed range is 80 - 600 Mbps.
We’re still calculating typical busy period speeds (9am-5pm) (averages and ranges) on this plan. The speed information is an estimate only and is subject to change. Speeds experienced may be slower, can vary due to a number of factors and will change over time.
- 5G Internet performance can vary with factors like signal strength, network traffic and weather.
- You should get a real-time estimate of the speeds available at your address when you use our address checker (if 5G is available to you)
No - there’s no lock-in contract with Telstra 5G Business Internet so you can cancel any time. If you do decide to cancel your 5G Internet within 24 months, simply return your modem in good working order or pay a $200 non-return fee. We’ll provide a free return parcel.
Yes. It’s a good idea to keep your nbn service running while you give 5G internet a go. This way you can compare the two services and see if 5G is right for you. Then once you’ve made your choice, cancel the service you don’t want (there are no lock- in contracts so it’s easy).
- Taking up 5G Business Internet doesn’t automatically cancel your nbn service. You’ll need to cancel it yourself if you decide to switch.
- You'll still be charged monthly fees for both services while they are active. So you'll pay for two services until you choose which one to cancel.
- If you do decide to cancel your 5G Internet within 24 months, simply return your modem in good working order or pay a $200 non-return fee. We’ll provide a free return parcel.
Follow these top modem placement tips to help get the best possible speed and performance from your 5G internet signal:
1. Find a window
- Place your 5G modem as close to a window as you can, in reach of a power outlet.
2. Avoid obstructions
- Try to avoid buildings, trees or other structures outside the window that may block 5G signal.
- Place your modem at least 3 metres away from large metal objects like fridges, microwaves and steel-mesh window security screens to avoid electronic interference.
3. Choose a raised surface
- Position your modem on a shelf, table or other surface off the floor, and avoid placing it behind doors such as in a cupboard.
- If your building has multiple storeys, find a location on the highest level.
If you’ve got the MyTelstra app, use our 5G modem placement guide to help locate the best position in your property for the 5G Modem.
Even if you do use more than 1000GB in a month, you won’t be charged any extra fees. However your speeds will be slowed until your next billing cycle. We’ll give you a heads-up when you’re at 50%, 85%, and 100% of your data usage.
- If you have Premium 5G Internet, your speeds will be capped at 25 Mbps download speed and 5 Mbps upload speed;
- If you have Basic or Essential 5G Internet your speeds will be capped at 1.5 Mbps.*
*1.5 Mbps supports some ordinary internet activity (e.g. web browsing, emails, and data calls), although limited to a single user at any time and content may be slow to load. 1.5 Mbps isn't suitable for large file downloads, HD and 4K video or other high-data speed applications like video conferencing, and may not support ordinary use of internet-dependent medical devices.
No, because your Telstra Smart Modem only works at the business address where it’s first set up.
- If you move, get in touch and we’ll help you cancel your existing 5G Business Internet plan and try to set you up at your new address.
Modem included for use with 5G Business Internet services. If you cancel or change to a different tech type within 24 months, simply return your modem or pay a $200 non-return fee.
Yes - as long as the 5G network has enough free capacity at the time. What does this mean?
- Higher speed 5G plans take up more network capacity or ‘space’ than lower speed 5G plans.
- So while it's easy to change down to a lower speed 5G internet plan, you may not be able to change back up to a faster 5G internet plan later if there isn't enough capacity on the network in your area at that time.
This information is to help you to make the right 5G choice for your needs, not to discourage you from choosing a lower speed plan.
No, 5G Business Internet doesn’t come with a phone line. It’s internet only.
If you do need a phone line and number, or have devices that rely on a landline like:
- lifts
- medical alerts, or
- security alarms
You should explore the business nbn plan range.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Speed Add-ons
Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile network backup with Telstra Smart Modem 4
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.
Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Bonus points
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you’re not happy, you can change your plan or cancel your plan or add-ons. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
High speeds
Typical busy period speeds for Business Pro Fast, Pro Superfast and Pro Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speeds. We're still calculating typical busy period upload speeds 9am-5pm, weekdays on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile network backup with Telstra Smart Modem 4
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Backup available with eligible plans.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Service availability: Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order.
Voice services: This plan does not include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm.
Speed: Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-premises set up.
Estimated average/typical busy period speeds/ranges are for new 5G Internet services only. Average/typical busy period speeds/ranges for existing 5G Internet services may be slower.
Data allowance: If you’re on a Premium 5G Business Internet plan and exceed your included data allowance, your download speed will be capped at 25 Mbps and your upload speed at 5 Mbps, and may be slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.
If you’re on a Basic or Essential 5G Business Internet plan and exceed your allowance, your upload and download speed will be slowed to 1.5 Mbps or below until your next billing cycle. 1.5 Mbps supports some ordinary internet activity (e.g. working from a web browser, emails, and data calls), although limited to a single user at any time and content may be slow to load. 1.5 Mbps isn't suitable for large file downloads, HD and 4K video or other high-data speed applications like video conferencing, and may not support ordinary use of internet-dependent medical devices.
Cancellation: If you cancel or change tech type within 24 months, your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or you will be charged a $200 non-return fee.
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