nbn® Fibre to the Premises upgrade

Get fast fibre directly to your door

Your address is eligible for a free Fibre to the Premises (FTTP) technology upgrade from nbn® co when you move to an eligible higher-speed plan.
Select addresses and eligible customers only. Free upgrade for standard installation only.
Upgrading for new customers

What is Fibre to the Premises nbn®?

Fibre to the Premises (FTTP) is the nbn® network’s fastest connection technology. FTTP uses an optic fibre line running from the nearest fibre node directly to your premises. Upgrading to FTTP gives you the option to choose and enjoy all the benefits of Telstra’s fastest available plans.

Stream on more devices

Stream in ultra-high definition on more devices at once.

Faster downloads, lower latency

Enjoy faster loading and lag-freesmoother gameplay.

Work from home easier

Work from home with super smooth video calling.

Be future-ready

Future-proof your home with a fast fibre connection.

Actual speeds experienced may be lower due to various factors including your own setup and wiring.

How do I get Fibre to the Premises?

Contact us now for a $0 upgrade to Fibre to the Premises! Our technician will check your modem at home, and if it’s not compatible, we'll give you a new Telstra Smart Modem 3.

Message us

(Live chat available 8am-8pm, AEST , or leave a message 24/7, and we’ll get back to you in working hours.)

Call us 1800 870 575 (8am-8pm, AEST, Mon-Fri)

Upgrade options

  • Get $15/mth off for 6 mths, Premium , nbn™100

    100Mbps typical download speeds 7pm - 11pm

    month-to-month

    $95/mth for 6 months

    Then $110 per month
    Best for multiple users, Ultra HD video streaming and serious gaming.
    Best for multiple users, Ultra HD video streaming and serious video gaming.
    Amazing access for larger households with lots of high demand connected devices.
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 100
      Mbps

      Download

    • 17
      Mbps

      Upload

    More on Premium Speed
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    As your connection type is FTTB, unfortunately Premium speed is not available.
    As your connection type is FTTN, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan. Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Inclusions

    Call us now on 1800 870 575
    Message us

  • Get $25/mth off for 6 mths, Superfast , nbn™250

    250Mbps typical download speeds 7pm-11 pm

    month-to-month

    $110/mth for 6 months

    Then $135 per month
    Amazing access for larger households with lots of users on high demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 250
      Mbps

      Download

    • 22
      Mbps

      Upload

    More on Superfast Speed
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Superfast speed is not available.
    As your connection type is FTTN, unfortunately Superfast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    As your nbn connection type is FTTC, Superfast speed isn’t available at your address. Find out why

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.

    Inclusions

    Call us now on 1800 870 575
    Message us

  • Get $25/mth off for 6 mths, Ultrafast , nbn™1000

    700Mbps typical download speeds 7pm-11pm

    month-to-month

    $145/mth for 6 months

    Then $170 per month
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 700
      Mbps

      Download

    • 40
      Mbps

      Upload

    More on Ultrafast Speed
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Ultrafast speed is not available.
    As your connection type is FTTN, unfortunately Ultrafast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultrafast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultrafast speed is not available.

    As your nbn connection type is FTTC, Ultrafast speed isn’t available at your address. Find out why

    As your connection type is Fixed Wireless, unfortunately Ultrafast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Inclusions

    Call us now on 1800 870 575
    Message us

  • Get $25/mth off for 6 mths, Superfast , nbn™250

    250Mbps typical download speeds 7pm-11 pm

    month-to-month

    $110/mth for 6 months

    Then $135 per month
    Amazing access for larger households with lots of users on high demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 250
      Mbps

      Download

    • 22
      Mbps

      Upload

    More on Superfast Speed
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Superfast speed is not available.
    As your connection type is FTTN, unfortunately Superfast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    As your nbn connection type is FTTC, Superfast speed isn’t available at your address. Find out why

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.

    Inclusions

    Call us now on 1800 870 575
    Message us

  • Get $25/mth off for 6 mths, Ultrafast , nbn™1000

    700Mbps typical download speeds 7pm-11pm

    month-to-month

    $145/mth for 6 months

    Then $170 per month
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 700
      Mbps

      Download

    • 40
      Mbps

      Upload

    More on Ultrafast Speed
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Ultrafast speed is not available.
    As your connection type is FTTN, unfortunately Ultrafast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultrafast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultrafast speed is not available.

    As your nbn connection type is FTTC, Ultrafast speed isn’t available at your address. Find out why

    As your connection type is Fixed Wireless, unfortunately Ultrafast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Inclusions

    Call us now on 1800 870 575
    Message us

Why choose us?

Call our local team

Get the help you need from a range of customer support centres, including calling our local team.

Faster plan speeds available

Our Premium, Superfast and Ultrafast speed tiers are available on your upgraded fibre connection and are designed to better support working from home, video calls and high definition 4K streaming.

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must have devices.

Frequently asked questions

What can I expect?

From the time you order your new service, connection could take two weeks to several months as we need to work with nbn co to make technical changes to the hardware installed at your address.

Yes, one of the first steps in the process is for Telstra to organise a home appointment with an nbn co technician who will perform the appropriate works at your address to complete the upgrade of your nbn network access technology. 

Most nbn-compatible modems will work across different connection types. We will check the compatibility of your existing modem during the cutover to the new connection. If your modem is incompatible with the new connection, we will replace it with a new Telstra Smart Modem.

To take advantage of the upgrade, you will need to change your plan. Our plans are all month to month.  Any outstanding device payments will continue to appear on your bill. There will be no early termination charges.

When connecting to your new nbn service, you may experience a temporary disruption to your existing phone and internet services and any safety-critical equipment connected to them (e.g., medical alarms, monitored fire alarms or lift emergency phones). In case of an emergency, keep another form of communication handy, like a charged mobile phone. We can guide you through the options before we migrate you to your new service.

Under most normal scenarios we should be able to transition you across with minimal downtime. However, there is always a small risk that there will be a short period without an nbn service. We can set up a no cost number diversion to a mobile phone to ensure you are able to receive all your inbound calls during the transition. 

Our smart modems have a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes. 

4G coverage required. 4G speeds capped at 25/5Mbps. Actual speeds may be lower.

Choosing the right location is vital for optimal FTTP nbn performance and Wi-Fi coverage.

What about the nbn utility box?

It's a key part of FTTP installations, typically installed on your home's exterior wall by the nbn finstaller.

Any tips for nbn connection box placement?

Avoid bedrooms, outbuildings, wet areas, or hard-to-reach spots. Opt for a clean area near a power point. Consider the Wi-Fi coverage impact and your Telstra Gateway modem's location.

Where can I get expert guidance?

For expert advice, visit telstra.com/nbn and search 'wi-fi coverage.'

What if I choose the wrong location?

If you don’t choose the best placement it can lead to performance and Wi-Fi coverage issues. Ensure the right location for a seamless nbn experience.

Need more help?

Visit telstra.com/nbn or call us at 1800 834 273 for expert assistance.

Superfast and Ultrafast nbn

Superfast nbn offers estimated typical download speeds of 250Mbps between 7pm – 11pm.

Superfast speeds are perfect for large households using multiple connected devices. It offers:

  • Simultaneous working or studying from home, serious gaming, concurrent downloading and uploading of files, emails, web browsing and social media; or
  • streaming a single Ultra High Definition/4K video, with other devices streaming HD or lower resolutions.

Note: Actual speeds experienced may be lower due to various factors including in-home setup and wiring.

Ultrafast nbn offers estimated typical download speeds of 700Mbps between 7pm – 11pm.

Ultrafast speed is the fastest nbn speed for large households looking to get the most out of multiple high demand devices. It offers:

  • Simultaneous working or studying from home, serious gaming with live stream capability, concurrent downloading and uploading of large files, emails, web browsing and social media; or
  • streaming a single 8K video, with multiple other devices streaming HD or lower resolutions.

Note: Actual speeds experienced may be lower due to various factors including in-home setup and wiring. Typical busy period speeds for Ultrafast are an estimate only as we do not have sufficient data yet to calculate the typical busy period speed for this add on.

It depends on what speed tier you want to upgrade to.

  • If you want to take up Superfast or Ultrafast speeds, you'll need a Telstra Smart Modem Gen 2 or newer.
  • We'll check your modem when you upgrade. If we find it isn't compatible, we'll send you a new Telstra Smart Modem.

If you want to take up a plan with Premium speeds any of the Telstra Smart Modems below will be compatible:

Telstra Smart Modem Gen 3
  • Model no.: CobraXh
Telstra Smart Modem Gen 2
  • Model no.: LH 1000
  • Model no.: DJA 0231
Telstra Smart Modem
  • Model no.: DJA 0230
Telstra Frontier Gateway
  • Model no.: DJN 0231

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.

Plan prices 

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

Speed Add-ons 

Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds read nbn key facts sheet (PDF, 81KB)

Service Availability 

Services not available to all areas or premises.

Telstra Smart Modem™ 

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels 

If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

Telstra Plus

Must be 18+ with an active service. Points are earned on payment for services or pre-paid recharge (excluding outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts.

Need help?

Online help and support

Find answers to your frequently asked questions.

Get help

Talk to us

We're here to answer your questions. Call us between Mon-Fri 9am - 6pm AEST.

Call us on 1800 870 575