nbn® Fibre to the Premises upgrade

Get fast fibre directly to your door

Your address is eligible for a free Fibre to the Premises (FTTP) technology upgrade from nbn® co when you move to an eligible higher-speed plan.
Select addresses and eligible customers only. Free upgrade for standard installation only.

What is Fibre to the Premises nbn®?

Fibre to the Premises (FTTP) is the nbn® network’s fastest connection technology. FTTP uses an optic fibre line running from the nearest fibre node directly to your premises. Upgrading to FTTP gives you the option to choose and enjoy all the benefits of Telstra’s fastest available plans.

Stream on more devices

Stream in ultra-high definition on more devices at once.

Faster downloads, lower latency

Enjoy faster loading and lag-freesmoother gameplay.

Work from home easier

Work from home with super smooth video calling.

Be future-ready

Future-proof your home with a fast fibre connection.

Actual speeds experienced may be lower due to various factors including your own setup and wiring.

How do I get Fibre to the Premises?

Contact us now for a $0 upgrade to Fibre to the Premises! Our technician will check your modem at home, and if it’s not compatible, we'll give you a new Telstra Smart Modem 3.

(Live chat available 8am-8pm, AEST , or leave a message 24/7, and we’ll get back to you in working hours.)

Upgrade options

Why choose us?

Call our local team

Get the help you need from a range of customer support centres, including calling our local team.

Faster plan speeds available

Our Premium, Superfast and Ultrafast speed tiers are available on your upgraded fibre connection and are designed to better support working from home, video calls and high definition 4K streaming.

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must have devices.

Frequently asked questions

From the time you order your new service, connection could take two weeks to several months as we need to work with nbn co to make technical changes to the hardware installed at your address.

Yes, one of the first steps in the process is for Telstra to organise a home appointment with an nbn co technician who will perform the appropriate works at your address to complete the upgrade of your nbn network access technology. 

Most nbn-compatible modems will work across different connection types. We will check the compatibility of your existing modem during the cutover to the new connection. If your modem is incompatible with the new connection, we will replace it with a new Telstra Smart Modem.

To take advantage of the upgrade, you will need to change your plan. Our plans are all month to month.  Any outstanding device payments will continue to appear on your bill. There will be no early termination charges.

When connecting to your new nbn service, you may experience a temporary disruption to your existing phone and internet services and any safety-critical equipment connected to them (e.g., medical alarms, monitored fire alarms or lift emergency phones). In case of an emergency, keep another form of communication handy, like a charged mobile phone. We can guide you through the options before we migrate you to your new service.

Under most normal scenarios we should be able to transition you across with minimal downtime. However, there is always a small risk that there will be a short period without an nbn service. We can set up a no cost number diversion to a mobile phone to ensure you are able to receive all your inbound calls during the transition. 

Our smart modems have a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes. 

4G coverage required. 4G speeds capped at 25/5Mbps. Actual speeds may be lower.

Choosing the right location is vital for optimal FTTP nbn performance and Wi-Fi coverage.

What about the nbn utility box?

It's a key part of FTTP installations, typically installed on your home's exterior wall by the nbn finstaller.

Any tips for nbn connection box placement?

Avoid bedrooms, outbuildings, wet areas, or hard-to-reach spots. Opt for a clean area near a power point. Consider the Wi-Fi coverage impact and your Telstra Gateway modem's location.

Where can I get expert guidance?

For expert advice, visit telstra.com/nbn and search 'wi-fi coverage.'

What if I choose the wrong location?

If you don’t choose the best placement it can lead to performance and Wi-Fi coverage issues. Ensure the right location for a seamless nbn experience.

Need more help?

Visit telstra.com/nbn or call us at 1800 834 273 for expert assistance.

Self install your modem for $0

We’ll send you a new modem if you need it, with easy instructions to install it yourself.

Professional install

You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $299.

Additional costs apply for non-standard installations if you have complex cabling requirements.

New Development Charge

If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence.  If applicable, we will bill that charge to you , and we will let you know at the time of confirming your order and you will have the option to cancel.

Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.

Superfast and Ultrafast nbn

Superfast nbn offers estimated typical download speeds of 250Mbps between 7pm – 11pm.

Superfast speeds are perfect for large households using multiple connected devices. It offers:

  • Simultaneous working or studying from home, serious gaming, concurrent downloading and uploading of files, emails, web browsing and social media; or
  • streaming a single Ultra High Definition/4K video, with other devices streaming HD or lower resolutions.

Note: Actual speeds experienced may be lower due to various factors including in-home setup and wiring.

Ultrafast nbn offers estimated typical download speeds of 700Mbps between 7pm – 11pm.

Ultrafast speed is the fastest nbn speed for large households looking to get the most out of multiple high demand devices. It offers:

  • Simultaneous working or studying from home, serious gaming with live stream capability, concurrent downloading and uploading of large files, emails, web browsing and social media; or
  • streaming a single 8K video, with multiple other devices streaming HD or lower resolutions.

Note: Actual speeds experienced may be lower due to various factors including in-home setup and wiring. Typical busy period speeds for Ultrafast are an estimate only as we do not have sufficient data yet to calculate the typical busy period speed for this add on.

It depends on what speed tier you want to upgrade to.

  • If you want to take up Superfast or Ultrafast speeds, you'll need a Telstra Smart Modem Gen 2 or newer.
  • We'll check your modem when you upgrade. If we find it isn't compatible, we'll send you a new Telstra Smart Modem.

If you want to take up a plan with Premium speeds any of the Telstra Smart Modems below will be compatible:

Telstra Smart Modem Gen 3
  • Model no.: Cobra Xh
Telstra Smart Modem Gen 2
  • Model no.: LH 1000
  • Model no.: DJA 0231
Telstra Smart Modem
  • Model no.: DJA 0230
Telstra Frontier Gateway
  • Model no.: DJN 0231

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.

Plan prices 

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel.

Speed Add-ons 

Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds read nbn key facts sheet (PDF, 81KB)

Service Availability 

Services not available to all areas or premises.

Telstra Smart Modem™ 

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels 

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

Telstra Plus

Must be 18+ with an active service. Points are earned on payment for services or pre-paid recharge (excluding outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts.

nbn® New Development Charge

If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you  and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.

Need help?

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Find answers to your frequently asked questions.

Talk to us

We're here to answer your questions. Call us between Mon-Fri 9am - 6pm AEST.