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For new services. Modem included for use. If you leave within 24 months, return your modem or pay a $200 non-return fee. Fair Use policy applies.
For new services. Modem included for use. If you leave within 24 months, return your modem or pay a $400 non-return fee. Select areas and eligible customers only. Limited number of services available per postcode. Average download speeds of 291Mbps and upload speeds of 35Mbps. Speeds experienced may be slower and can vary due to a number of factors and will change over time.
For new customers. Modem included for use. If you leave within 24 months, return your modem or pay a $200 non-return fee. 4G coverage reqd. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower. Fair Use Policy applies.
Telstra network security blocks millions of threats every day to help you stay safe online.
Get help when you need it from our local customer support teams.
Join easily and leave anytime, with no lock-ins and a 30-day satisfaction guarantee.
Our modems switch to the 4G network if there’s ever an outage so you can keep doing what you do. Now there’s a reason to switch.
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Typical busy period speeds for the Ultrafast nbn tier are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of this add-on. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
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