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          "heading": "Need to talk to us?",
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          "options": {"route0": {"label": "Mobile & Tablet Plans","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "Bill & Plan Enquiries","isActive": "true","section": "service-mobile,virtualassistant","lead": "MOB-bill-plan-addon","help": "<b>Help &amp; Support</b> <br><a href='https://www.telstra.com.au/support/category/account-billing/understand-bill' target='_blank'>I need to understand my bill</a><br><a href='https://say.telstra.com.au/customer/general/forms/Advise-Telstra-of-a-payment' target='_blank'>Report a payment or reconnect my service</a><br><a href='https://www.my.telstra.com.au/myaccount/payment-extension' target='_blank'>Request a payment extension</a><br><a href='https://www.telstra.com.au/setupdirectdebit' target='_blank'>Arrange or update direct debit</a><br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check my upgrade and recontracting fees</a><br>"}, "route1": {"label": "Buy Online","isActive": "true","section": "sales-mobile","lead": "MOB-buy-online","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/mobile-phones/mobiles-on-a-plan#!/filter/brand//os//features//plan/s/sort/featured' target='_blank'>Order a new mobile</a><br><a href='https://www.telstra.com.au/mobile-phones/sim-only-plans' target='_blank'>Get a SIM only plan</a><br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check my upgrade date and fees</a><br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track my order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Get help with a back order</a>"}, "route2": {"label": "Existing Order","isActive": "true","section": "service-general,virtualassistant","lead": "MOB-existing-order","help": "<b>Delays to some order deliveries</b><br><br>COVID-19 impacts are causing delays on some orders. Your order should arrive within 7 days in metro locations, while some regional orders may take longer. We're doing everything we can to get your order to you quickly and apologise for the inconvenience..<br><br><b>Help &amp; Support</b> <br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track my order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Cancel or change my order</a><br><a href='https://www.telstra.com.au/help/critical-information-summaries/personal' target='_blank'>Confirm my plan details</a><br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check my contract termination fees</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Get help with a back order</a>"}, "route3": {"label": "Fault","isActive": "true","section": "fault-mobile,virtualassistant","lead": "MOB-fault","help": "<b>Help &amp; Support</b> <br><a href='http://mobilesupport.telstra.com.au/' target='_blank'>View our interactive mobile help guides</a><br><a href='https://unlock.telstra.com.au/main?execution=e1s1' target='_blank'>Unlock my iPhone</a><br><a href='https://outages.telstra.com.au/' target='_blank'>Check for outages</a>"}, "route4": {"label": "SIM Replacement","isActive": "true","section": "mobile-sim-deflect","lead": "MOB-sim-rep"}, "route5": {"label": "Disconnection","isActive": "true","section": "saves","lead": "MOB-disconnection"}, "route6": {"label": "Other","isActive": "true","section": "service-general,mob-other,virtualassistant","lead": "MOB-other","help": "<b>Help &amp; Support</b> <br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check my contract termination fees</a><br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track my order</a><br><a href='https://www.telstra.com.au/support/category/account-billing/understand-bill' target='_blank'>I need to understand my bill</a><br><a href='http://support.telstra.com.au/t5/Support/ct-p/Support' target='_blank'>Try our online support articles</a>"}}}, "route1": {"label": "Pre-Paid","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "Activate & Recharge","isActive": "true","section": "prepaid,virtualassistant","lead": "PPM-activate-recharge","help": "<b>Help &amp; Support</b> <br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/how-to-activate-your-pre-paid-service' target='_blank'>How to activate my Pre-Paid service</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/how-to-recharge-your-pre-paid-service' target='_blank'>How to recharge my Pre-Paid service</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/new-payment-options' target='_blank'>Payment options</a><br><a href='https://www.my.telstra.com.au/myaccount/track-my-order' target='_blank'>Check my activation status</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid' target='_blank'>Check out our Pre-Paid support articles</a>"}, "route1": {"label": "Existing Order","isActive": "true","section": "prepaid,virtualassistant","lead": "PPM-existing-order","help": "<b>Delays to some order deliveries</b><br><br>COVID-19 impacts are causing delays on some orders. 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We're doing everything we can to get your order to you quickly and apologise for the inconvenience.<br><br><b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/how-to-activate-your-pre-paid-service' target='_blank'>How to activate my Pre-Paid service</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/check-or-change-your-pre-paid-offer' target='_blank'>How to change my plan</a><br><a href='https://www.my.telstra.com.au/myaccount/track-my-order' target='_blank'>Check my activation status</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid' target='_blank'>Check out our Pre-Paid support articles</a><br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track my order</a>"}, "route2": {"label": "Offers & Plans","isActive": "true","section": "prepaid,virtualassistant","lead": "PPM-my-offer-plan","help": "<b>Help &amp; 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We're doing everything we can to get your order to you quickly and apologise for the inconvenience.<br><br><b>Help &amp; Support</b><br><a href='https://www.ordertracker.telstra.com.au/' target='_blank'>Track my order</a><br><a href='https://www.telstra.com.au/appointments' target='_blank'>Reschedule my appointment</a>"}, "route3": {"label": "Moving Home","isActive": "true","section": "nbn-moves,virtualassistant","lead": "NBN-moving-home","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/moving-house' target='_blank'>Move my service to another address</a><br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track my order</a>"}, "route4": {"label": "Fault","isActive": "true","section": "fault-nbn,virtualassistant","lead": "NBN-fault","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/support/category/broadband/nbn/getting-nbn-ready.html' target='_blank'>Connecting my new service</a><br><a href='https://outages.telstra.com.au/' target='_blank'>Check for outages</a><br><a href='https://www.telstra.com.au/support/category/broadband/nbn/faq.html' target='_blank'>Troubleshooting and tech support</a><br><a href='https://www.telstra.com.au/support/category/broadband/nbn/using-nbn.html' target='_blank'>How to use my service</a><br><a href='https://www.telstra.com.au/support/category/broadband/nbn/speeds-and-usage' target='_blank'>Connection speed</a>"}, "route5": {"label": "Disconnection","isActive": "true","section": "saves","lead": "NBN-disconnection"}}}, "route3": {"label": "Broadband, Bundles & Home Phone","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "Buy Online","isActive": "true","section": "sales-home,virtualassistant","lead": "BBHP-buy-online","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/internet' target='_blank'>Order a new service</a><br><a href='https://www.telstra.com.au/deals' target='_blank'>See latest offers</a><br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check my upgrade date and fees</a><br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track my order</a>"}, "route1": {"label": "Bill & Plan Enquiries","isActive": "true","section": "service-home,virtualassistant","lead": "BBHP-bill-plan-addon","help": "<b>Help &amp; Support</b><br><a href='https://www.my.telstra.com.au/myaccount/payment-extension' target='_blank'>Request a payment extension</a><br><a href='https://say.telstra.com.au/customer/general/forms/Advise-Telstra-of-a-payment' target='_blank'>Report a payment or reconnect my service</a><br><a href='https://www.telstra.com.au/support/category/account-billing/understand-bill' target='_blank'>I need to understand my bill</a><br><a href='https://www.telstra.com.au/setupdirectdebit' target='_blank'>Arrange or update direct debit</a><br><a href='https://say.telstra.com.au/customer/forms/request-a-credit' target='_blank'>I want to query a charge on my bill</a>"}, "route2": {"label": "Existing Order","isActive": "true","section": "service-bundles-home,virtualassistant","lead": "BBHP-existing-order","help": "<b>Delays to some order deliveries</b><br><br>COVID-19 impacts are causing delays on some orders. 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Support</b><br><a href='https://id.telstra.com.au/register' target='_blank'>Register for a Telstra ID</a><br><a href='https://myacct.telstra.com/forgottenUsername?execution=e2s1' target='_blank'>Retrieve my Telstra ID username</a><br><a href='https://myacct.telstra.com/forgottenPassword?execution=e1s1' target='_blank'>Retrieve my Telstra ID password</a>"}, "route1": {"label": "Telstra Plus","isActive": "true","section": "telstra-plus,virtualassistant","lead": "EAA-telstraplus","help": "<b>Help &amp; Support</b><br/><a href='https://telstra.com.au/plus' target='_blank'>Join Telstra Plus</a><br><a href='https://telstra.com.au/plus' target='_blank'>Find out more about Telstra Plus</a><br><a href='https://www.telstra.com.au/plus/frequently-asked-questions' target='_blank'>View Telstra Plus FAQ</a><br><a href='https://id.telstra.com.au/register' target='_blank'>Register for a Telstra ID</a><br><a href='https://myacct.telstra.com/forgottenUsername?execution=e2s1' target='_blank'>Retrieve my Telstra ID username</a><br><a href='https://myacct.telstra.com/forgottenPassword?execution=e1s1' target='_blank'>Retrieve my Telstra ID password</a>"}, "route2": {"label": "Email","isActive": "true","section": "fault-email,virtualassistant","lead": "EAA-email","help": "<b>Help &amp; Support</b> <br><a href='https://www.telstra.com.au/webforms/cares' target='_blank'>Troubleshoot email for PC</a><br><a href='http://mobilesupport.telstra.com.au/' target='_blank'>Troubleshoot email for mobile device</a><br><a href='https://www.telstra.com.au/support/category/email/manage/change-a-mailbox-password' target='_blank'>Forgot my username or password</a>"}, "route3": {"label": "Foxtel","isActive": "true","section": "foxtel,virtualassistant","lead": "EAA-foxtel","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/support/category/entertainment/foxtel-from-telstra/faq' target='_blank'>Foxtel FAQs</a><br><a href='https://www.telstra.com.au/support/category/entertainment/foxtel-from-telstra/how-to' target='_blank'>Foxtel from Telstra – Set up and configure</a><br><a href='https://www.telstra.com.au/support/category/entertainment/foxtel-from-telstra/apps' target='_blank'>Foxtel Go</a>"}, "route4": {"label": "My Account","isActive": "true","section": "service-apps,virtualassistant","lead": "EAA-my-acc","help": "<b>Help &amp; Support</b> <br><a href='https://id.telstra.com.au/register' target='_blank'>Register for My Account</a><br><a href='https://myacct.telstra.com/forgottenUsername?serviceId=T_COM' target='_blank'>Retrieve my username</a><br><a href='https://myacct.telstra.com/forgottenPassword?serviceId=T_COM' target='_blank'>Retrieve or reset my password</a><br><a href='https://telstra.com.au/plus' target='_blank'>Join Telstra Plus</a><br><a href='https://telstra.com.au/plus' target='_blank'>Find out more about Telstra Plus</a>"}, "route5": {"label": "Telstra Air","isActive": "true","section": "service-apps,virtualassistant","lead": "EAA-telstra-air","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/telstra-air' target='_blank'>Telstra Air – all you need to know</a>"}, "route6": {"label": "Platinum","isActive": "true","section": "platinum","lead": "EAA-platinum","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/platinum-technical-support' target='_blank'>Telstra Platinum</a>"}}}, "route5": {"label": "Business Accounts & Products","isActive": "true","section": "telstra,service,aem,consumer,business,businessva","lead": "BAAP-none","childs": {}}},
          "enableDTC": true,
          "enableBusinessDTC": false,
          "dtcSection": "tcom,non-auth,telstra,service,aem,consumer,dtc,virtualassistant",
          "dtcBusinessSection": "",
          "chatEverywhereLabel": "Message Us",
          "dtcLabel": "Message Us",
          "abcEnabled": false,
          "abcBusinessId": "5658cef3-b53e-11e7-847d-7b88b04daa8e",
          "bizIntentId": "ios_general",
          "bizGroupId": "",
          "body": "",
          "abcButtonDelay": "10000",
          "contactUsABCEnabled": false
        };
/*
 LivePerson class
 */
var console = console || {
  log: function (log1, log2) {

  }
};
var TelstraLivePerson = function (_config) {
  this.data = _config;
  if (this.data.abcButtonDelay) {
    // convert to number
    try {
      this.data.abcButtonDelay = parseInt(this.data.abcButtonDelay)
    } catch (e) {
      this.data.abcButtonDelay = 100
    }
  }
  this.persistentChatContainer = false;
  this.appleDeviceType = 'UNIDENTIFIED';
  this.backMask = false;
  this.container = false;
  this.containerBox = false;
  this.closeBT = false;
  this.childElements = {};
  this.siteId = false;
  this.section = false;
  this.sourceSection = false;
  this.authToken = false;
  this.isDirect = false;
  this.lead = false;
  this.urlMap = window.__lpUrlMap || false;
  this.callBack = false;
  this.callBackInterval = 1; // in second
  this.callBackTread = false;
  this.chatWindowOpen = false;
  // load jabuka.json using absolute url to ensure no errors if import.htm injected on page in any other domain
  this.jabukaUrl = window.__lpEnvSite == '21991129' ? 'https://www.telstra.com.au/content/dam/tcom/virtualassistant/config/jabuka.json' : 'https://stage.telstra.com.au/content/dam/tcom/virtualassistant/config/jabuka.json';
  var initParams = {};
  var _vaSection = "virtualassistant";
  var _vaSection2 = "va-livechat";
  var _businessVaSection = "businessva";
  var _instance = this;
  var _defaultPersistentChatLabel = "Need help? Let's chat.";
  var _initCalled = false;

  // calculate some of the dtc params here so that they are not re-calculated unnecessarily
  // do not consider query params or anchor tags when checking for current page url
  var _dtcDisabledPage = window.dtcDisabledPages.split(",");
  var thisPage = window.location.href.split(/[?#]/)[0];
  var isDTCDisabledPage = _dtcDisabledPage.indexOf(thisPage) != -1;
  var smlBusIndx = thisPage.indexOf('/small-business');
  var _isUnderSmallBusiness = thisPage.indexOf('/small-business/') != -1 || (smlBusIndx!=-1 && thisPage.substring(smlBusIndx)=='/small-business');
  this._watchDogURL = 'virtual-assistant-status';
  if (window.__watchDogURL) {
    this._watchDogURL = window.__watchDogURL;
  }

  this._businessWatchDogURL = 'virtual-assistant-status';
  if (window.__businessWatchDogURL) {
    this._businessWatchDogURL = window.__businessWatchDogURL;
  }

  this._watchDog = {
    "virtual-assistant-status": {
      "orchestrator": false,
      "watson-virtual-agent": false,
      "liveperson-agent-api": false,
      "watson-tone-analyzer": false
    }
  };
  this._businessWatchDog = {
    "virtual-assistant-status": {
      "orchestrator": false,
      "watson-virtual-agent": false,
      "liveperson-agent-api": false,
      "watson-tone-analyzer": false
    }
  };

  var abcUrlPrefix='https://bcrw.apple.com/urn:biz:' + _instance.data.abcBusinessId;

  function convertChatButtonToMessaging(){
    if(!_instance.data.abcEnabled || !_instance.isABCCompatibleDevice || !_instance.data.contactUsABCEnabled){
      // don't bother if abc disabled or not abc compatible device or contact us pages are not supposed to be converted to
      return;
    }
    try {
      var originalOnLoad = window.onload;
      window.onload = function () {
        var buttons = Array.from(document.getElementsByTagName('a')).filter(function(tag){return tag && /#lp:2way$/.test(tag.href)}).filter(function(tag){return tag && tag.classList && tag.innerText && tag.classList.contains('btn') && tag.classList.contains('primary') && tag.innerText=='Chat now'});
        if(buttons && buttons.length>0){
          buttons[0].href=abcUrlPrefix;
          buttons[0].text='Message Us';
        }
        if(originalOnLoad && typeof originalOnLoad==='function'){
          originalOnLoad();
        }
      }
    }catch(e){
      // wrapping in try catch so that no other functionality gets impacted
    }
  }

  // extract device type and os version
  var _osExtractRegex = /\((Macintosh|iPhone|iPad|(?:iPod(?:\stouch)?));.*\s((?:\d[_.]{0,1})+)[^)]*\)\s/i;
  var _minSupportedMacOS=[10,13,4];
  var _minSupportedIOS=[11,3];

  function _isMinSupportedVersion(referenceVersion, versionUnderTest){
    for(var i=0;i<referenceVersion.length;i++){
      if(versionUnderTest[i]<referenceVersion[i]){
        // most significant version at this point is lower than reference so we can mark unsupported
        return false;
      }
      if(versionUnderTest[i]>referenceVersion[i]){
        // most significant version at this point is greater than reference so we can mark supported
        return true;
      }
      // most significant version at this point is equal to reference. continue loop to check next version element
    }
    // all version elements equal reference so we can mark supported
    return true;
  }

  var checkABCCompatibleDevice = function (){
    var isCompatibleDevice=false;
    try {
      var ua = window.navigator && window.navigator.userAgent || "";
      var extracted = _osExtractRegex.exec(ua);
      if(extracted){
        var deviceType=extracted[1].toLowerCase();
        var extractedOSVersion=extracted[2].replace(/_/g,'.').split('.').map(function(ver){
          var intVer=0;
          try{
            intVer=parseInt(ver);
          }catch(e){
            // ignore parsing errors and just set it to 0
            // that way, it will always be lesser than supported version
          }
          return intVer;
        });
        if(deviceType=='macintosh'){
          // this could be iPad since iPadOS returns same UA string as Mac
          // as of Nov 2019, no touch enabled mac laptop/desktop exists. so if this browser has touch events available, it is iPad
          // this is the only way at the moment to identify if this is iPad or not
          if(window.navigator.maxTouchPoints > 1){
            // desktop/laptop won't have touch points. if touch points exists, it is a touch screen device, which at the moment implies iPadOS
            // all iPadOS versions will support ABC so no further checks required
            isCompatibleDevice=true;
            _instance.appleDeviceType='tablet';
          }
        }else{
          isCompatibleDevice = _isMinSupportedVersion(_minSupportedIOS, extractedOSVersion);
          _instance.appleDeviceType='mobile';
        }
      }
    }catch(e){
      // wrapped in try catch so that if any of the expressions fail in older browser, it doesn't cause issues with rest of the script
    }
    return isCompatibleDevice;
  };
  this.isABCCompatibleDevice = checkABCCompatibleDevice();
  convertChatButtonToMessaging();
  this.isDTCApplicableOnPage = function () {
    // not applicable if relevant DTC flag is off or if relevant VA is not active
    if((_isUnderSmallBusiness && (!this.data.enableBusinessDTC || !this.isBusinessVAActive())) || (!_isUnderSmallBusiness && (!this.data.enableDTC || !this.isVAActive()))) {
      return false;
    }
    // return false if this is a DTC disabled page
    return !isDTCDisabledPage;
  };

  this.isVAActive = function () {
    if (_instance._watchDog
      && (
        (_instance._watchDog["virtual-assistant-status"]
          && _instance._watchDog["virtual-assistant-status"]["orchestrator"]
          && _instance._watchDog["virtual-assistant-status"]["watson-virtual-agent"]
          && _instance._watchDog["virtual-assistant-status"]["liveperson-agent-api"])
        || _instance._watchDog["active"] == true)
    ) {
      return true;
    } else {
      return false;
    }
  };
  this.isBusinessVAActive = function () {
    if (_instance._businessWatchDog
      && (
        (_instance._businessWatchDog["virtual-assistant-status"]
          && _instance._businessWatchDog["virtual-assistant-status"]["orchestrator"]
          && _instance._businessWatchDog["virtual-assistant-status"]["watson-virtual-agent"]
          && _instance._businessWatchDog["virtual-assistant-status"]["liveperson-agent-api"])
        || _instance._businessWatchDog["active"] == true)
    ) {
      return true;
    } else {
      return false;
    }
  };
  // async bind
  var _style = "";
  _style += '.telstra_live_person_back.hide, .telstra_live_person_containerBox.hide, .persistentChatContainer.hide{display:none;}';
  _style += '.telstra_live_person_back{width:100%; height:1000%; position: absolute; top: 0; left: 0; background-color: #666666; opacity: 0.8;}';
  _style += '.telstra_live_person_containerBox{width: 100%;position: fixed; top: 100px;font-size:14px;}';
  _style += '.telstra_live_person_container{width: 80%; max-width:474px; max-height:100%; min-height: 220px; margin: 0px auto; background-color: #ffffff;color: #666666; padding: 10px;}';
  _style += '.telstra_live_person_container_header{font-size: 24px; padding: 10px; border-bottom: 1px solid #dddddd;}';
  _style += '.telstra_live_person_container_description{padding: 10px;}';
  _style += '.telstra_live_person_container_routeLevel1{width: 90%; padding: 5px 10px; margin-bottom: 5px;}';
  _style += '.telstra_live_person_container_routeLevel1>select{width: 100%; padding: 5px 0px;}';
  _style += '.telstra_live_person_container_routeLevel2{width: 90%; padding: 5px 10px; margin-bottom: 5px;}';
  _style += '.telstra_live_person_container_routeLevel2>select{width: 100%; padding: 5px 0px;}';
  _style += '.telstra_live_person_container_chatNow_desc{width: 90%; padding: 5px 10px;}';
  _style += '.telstra_live_person_container_chatNow_bt{float: right;left: -20px;}';
  _style += '.persistentChatContainer{width:auto;position:fixed;bottom:0px;right:56px;}';
  _style += '.persistentChatBtnContainer{max-width:1365px;margin-right:auto;margin-left:auto}';
  _style += '.persistentChatBtn{background-color:#1a5199;padding:6px 10px 6px 12px;float:right;z-index:1040;text-decoration:none;cursor:pointer}';
  _style += '.persistentChatBtn:hover{text-decoration:none !important}';
  _style += '.persistentChatBtn:focus{color:#fff !important}';
  _style += '.persistentChatLabel{padding-top:2px;font-weight:bold;font-size:16px;margin-left:36px;margin-right:5px;color:#fff}';
  _style += '.persistentChatIcon{float:left;width:28px;padding:2px}';
  _style += '@media only screen and (max-width:767px){.persistentChatBtnContainer{width:auto;} .persistentChatBtn{border-radius:50%;padding:18px;margin-bottom:40px;margin-right:30px} .persistentChatLabel{display:none} .persistentChatIcon{width:29px}}';
  _style += '.abcChatContainerMobile {width: 47pt !important;height: 47pt !important;position: fixed;bottom: 100px !important;right: 24px !important;z-index: 1024;}';
  _style += '.abcChatContainerTablet {width: 65pt !important;height: 65pt !important;position: fixed;bottom: 100px !important;right: 24px !important;z-index: 1024;}';
  _style += '.abcButtonLink {cursor: pointer;width:47pt;height:47pt;}';
  _style += '.abcIconMobile {width:46pt;height:46pt;}';
  _style += '.abcIconTablet {width:64pt;height:64pt;}';
  _style += '.fadein{opacity: 1;animation-name: fadeInOpacity;animation-iteration-count: 1;animation-timing-function: ease-in;animation-duration: 1s;}@keyframes fadeInOpacity {0% {opacity: 0;}100% {opacity: 1;}}';
  _style+= '.LPMcontainer{display:none!important;}';


  var _styleElement = document.createElement("STYLE");
  _styleElement.innerHTML = _style;
  document.getElementsByTagName('head')[0].appendChild(_styleElement);
  var _asyncLoad = setTimeout(function () {
    if (document.getElementsByTagName('body').length != 0) {
      _instance.backMask = document.createElement('DIV');
      _instance.backMask.setAttribute("class", "telstra_live_person_back hide");
      _instance.container = document.createElement('DIV');
      _instance.container.setAttribute("class", "telstra_live_person_container modal-content");
      _instance.containerBox = document.createElement('DIV');
      _instance.containerBox.setAttribute("class", "telstra_live_person_containerBox hide");
      _instance.containerBox.appendChild(_instance.container);

      _instance.closeBT = document.createElement('BUTTON');
      _instance.closeBT.setAttribute("class", "close");
      _instance.closeBT.onclick = function () {
        _instance.hide();
      };
      _instance.container.appendChild(_instance.closeBT);

      document.getElementsByTagName('body')[0].appendChild(_instance.backMask);
      document.getElementsByTagName('body')[0].appendChild(_instance.containerBox);
      _instance.render();
      clearTimeout(_asyncLoad);
    }
  }, 500);
  this.getPersistentSection = function (_initSetting) {
    return this.getInitPersistentSection(_initSetting);
  };
  this.getInitPersistentSection = function (_initSetting) {
    return this.data.persistentSection || (_initSetting && _initSetting.persistentSection);
  };
  this.getPersistentChatLabel = function (_initSetting) {
    if (this.isDTCApplicableOnPage()) {
      return this.data.dtcLabel;
    } else {
      return this.getInitPersistentChatLabel(_initSetting);
    }
  };

  this.getInitPersistentChatLabel = function (_initSetting) {
    return _instance.data.chatEverywhereLabel;
  };

  this.getInitPersistentChatToggle = function (_initSetting) {
    return this.data.persistentChat && _initSetting && _initSetting.persistentChat && this.data.persistentSection && this.data.persistentSection.length>0;
  };
  this.init = function (_initSetting) {
    // store initSettings so we can use them later
    initParams = _initSetting;
    this.persistentChatToggle = this.getInitPersistentChatToggle(_initSetting);
    var persistentChatLabel = this.getInitPersistentChatLabel(_initSetting);
    this.data.persistentSection = this.getInitPersistentSection(_initSetting);
    this.setupPersistentChat(this.persistentChatToggle, persistentChatLabel);

    this.section = _initSetting.section || [];
    if (this.urlMap) {
      var _urlVal = document.URL.split("?")[0].split("#")[0];
      if (this.urlMap[_urlVal]) {
        this.section = this.urlMap[_urlVal];
      }
    }
    this.sourceSection = _initSetting.sourceSection || [];

    this.callBack = _initSetting.callBack || false;
    this.callBackInterval = _initSetting.callBackInterval || this.callBackInterval;

    /*Initializing TP TAG*/
    window.lpTag = window.lpTag || {};
    window.lpTag.section = this.section;
    if (window.__loadLivePersonSrc) {
      window.__loadLivePersonSrc();
      // incase if lp overwrite sections
      window.lpTag.section = this.section;
    }
    this.section = JSON.parse(JSON.stringify(this.sourceSection));
    window.lpTag.sdes = lpTag.sdes || [];
    this.isDirect = _initSetting.isDirect;
    var _styleLocal = "";
    if (!_initSetting.onlyTcomCSS) {
      _styleLocal += '.telstra_live_person_container>.close {float: right;display: block;height: 26px;width: 26px;border: 0;padding: 0;cursor: pointer;background-color: #00aaf3;}';
      _styleLocal += '.close:after {display: inline-block;content: "x";font-size: 18px !important;color: #fff !important;font-weight: normal !important;line-height: 26px;}';
      if (_initSetting.forceButtonCss) {
        _styleLocal += '.button,.btn {padding: 14px 20px 14px 20px;border: none;text-decoration: none;display: inline-block;white-space: nowrap;position: relative;outline: none;line-height: normal;max-width: 100%;background-color: #1964c8;color: #fff;}';
      }
    } else {
      //Tcom Specific css
    }
    var _styleLocalElement = document.createElement("STYLE");
    _styleLocalElement.innerHTML = _styleLocal;
    document.getElementsByTagName('head')[0].appendChild(_styleLocalElement);
    _initCalled = true;
    // Add event Listener
    window.lpTag.events.bind("lpUnifiedWindow", "state", function (_data) {
      // when resume;
      if (_data && (_data.state === "waiting" || _data.state === "resume")) {
        if (_instance.callBackTread) {
          clearInterval(_instance.callBackTread);
          _instance.callBackTread = false;
        } else if (_instance.callBack) {
          _instance.callBackTread = setInterval(function () {
            _instance.callBack();
          }, _instance.callBackInterval * 1000);
        }
      } else if (_data && _data.state === "ended") {
        // when ended;
        if (_instance.callBackTread) {
          clearInterval(_instance.callBackTread);
          _instance.callBackTread = false;
        }
      }
      if (_data && (_data.state === 'init' || _data.state === "waiting" || _data.state === "preChat" || _data.state === "chatting" || _data.state === "offline")) {
        _instance.chatWindowOpen = true;
        hidePersistentChatButton();
        if(_instance.abcTimeoutHandle){clearTimeout(_instance.abcTimeoutHandle)}
      }
    });
    window.lpTag.events.bind("lpUnifiedWindow", "windowClosed", function (_data) {
      _instance.chatWindowOpen = false;
      showPersistentChatButton();
    });
  };


  var _runLiveChat = function () {
    var sdesConsumerConfig = {
      "type": "ctmrinfo",  //MANDATORY
      "info": {
        "cstatus": "non-auth"
      }
    };
    if (_instance.authToken) {
      sdesConsumerConfig.info.cstatus = "auth-tdi";
      sdesConsumerConfig.info.customerId = _instance.authToken;
    }
    window.lpTag.sdes.push(sdesConsumerConfig);
    if (_instance.lead) {
      lpTag.sdes.push({
        "type": "lead",  //MANDATORY
        "lead": {
          "topic": _instance.lead + ""  //Customers Level1+Level2 routing choice selection as string - REFER TO TAB3
                                         // COLUMN E
        }
      });
    }
    // Section Manipulation for Consumer VA
    if (window.__disableVA || !_instance.isVAActive()) {
      // remove VA section
      _instance.removeSection(_vaSection);
      _instance.removeSection(_vaSection2);
    }
    // Section Manipulation for Business VA
    if (window.__disableBusinessVA || !_instance.isBusinessVAActive()) {
      // remove VA section
      _instance.removeSection(_businessVaSection);
    }
    window.lpTag.newPage(document.URL, {
      section: _instance.section   //REFER TO TAB3 COLUMN I
    });
    _instance.section = JSON.parse(JSON.stringify(_instance.sourceSection));
    var engagementId; // NOTE: The value of the var has to be an integer.
    var ignoreOffer = false;
    window.lpTag.events.bind("LP_OFFERS", "OFFER_IMPRESSION", function (data) {  //This is triggered when the engagement has been displayed on the page.
      if (data.engagementType === 6) {
        // The ignoreOffer flag is added for the workaround, if it's true we don't execute the auto click code
        if (ignoreOffer == undefined || !ignoreOffer) {
          engagementId = data.engagementId;
          var checkForChat = setInterval(checkRendererStubReady, 500);

          function checkRendererStubReady() {

            if (window.lpTag && window.lpTag.taglets && window.lpTag.taglets.rendererStub) {
              var info = window.lpTag.taglets.rendererStub.getEngagementInfo(engagementId);
              if (info.state != "undefined" && (info.state === 1 || info.state === 2)) {
                window.lpTag.taglets.rendererStub.click(engagementId);
                clearInterval(checkForChat);
              }
            }
          }
        } else {
          // Turn the flag off for the next engagment impression
          ignoreOffer = false;
        }
      }
    });
    // Bind to another event which triggers when the chat window state changes
    window.lpTag.events.bind({
      appName: 'API',
      eventName: 'state',
      func: function (data) {
        // If received window init state, which means chat window is going to open
        // We set the flag to true to ignore next impress which will be delivered immediately after window close.
        // Adding 'ended' and 'applicationEnded' state for fallback
        if (data === 'init' || data === 'ended' || data === 'applicationEnded') {
          ignoreOffer = true;
          if (data === 'init') {
            hidePersistentChatButton();
            _instance.chatWindowOpen = true;
            if(_instance.abcTimeoutHandle){clearTimeout(_instance.abcTimeoutHandle);}
          } else {
            showPersistentChatButton();
            _instance.chatWindowOpen = false;
          }
        } else if (data === 'postChat') {
          _instance.chatWindowOpen = true;
          if(_instance.abcTimeoutHandle){clearTimeout(_instance.abcTimeoutHandle);}
          // ignore postChat event for persistentChat Container show/hide to avoid flickering
        } else {
          hidePersistentChatButton();
          _instance.chatWindowOpen = true;
          if(_instance.abcTimeoutHandle){clearTimeout(_instance.abcTimeoutHandle);}
        }
      }
    });
  };
  this.show = function (_showConfig) {
    var _computedShowConfig = _showConfig || {};
    if (_computedShowConfig.section && _computedShowConfig.section.length && _computedShowConfig.section.length > 0) {
      for (var _i = 0; _i < _computedShowConfig.section.length; _i++) {
        this.updateSection(_computedShowConfig.section[_i]);
      }
    }
    if (_computedShowConfig.authToken) {
      this.authToken = _computedShowConfig.authToken;
      this.updateSection("auth-tdi");
      this.removeSection("non-auth");
    } else {
      this.updateSection("non-auth");
      this.removeSection("auth-tdi");
    }
    if (_computedShowConfig.lead) {
      this.lead = _computedShowConfig.lead;
    }

    // DTC override
    if (!_computedShowConfig.isDirect && this.isDTCApplicableOnPage()) {
      // for 2way routing link, convert it to DTCC/DTCB
      _computedShowConfig.isDirect = true;
      if(_isUnderSmallBusiness && this.data.dtcBusinessSection!=''){
        this.section = this.data.dtcBusinessSection.split(",");
      }else if(!_isUnderSmallBusiness && this.data.dtcSection!='') {
        this.section = this.data.dtcSection.split(",");
      }else{
        _computedShowConfig.isDirect = _showConfig.isDirect;
      }

    }

    if (this.isDirect || _computedShowConfig.isDirect) {
      console.log("direct route");
      _runLiveChat();
    } else {
      //add exclude
      this.updateLPSection("exclude");

      _instance.backMask.classList.remove('hide');
      _instance.containerBox.classList.remove('hide');
      hidePersistentChatButton();
    }
  };

  this.hide = function () {
    //Remove exclude
    this.removeLPSection("exclude");

    _instance.backMask.classList.add('hide');
    _instance.containerBox.classList.add('hide');
    _instance.childElements['routeLevel1Select'].value = "0";
    _instance.onSelectRouter1(_instance.childElements['routeLevel1Select'].value);
    showPersistentChatButton();
  };

  this.render = function () {
    this.childElements['header'] = document.createElement("DIV");
    this.childElements['header'].setAttribute("class", "telstra_live_person_container_header");
    this.childElements['header'].setAttribute("role", "region");
    this.childElements['header'].setAttribute("aria-labelledby", "telstra_lp_container_description");
    this.childElements['header'].innerHTML = this.data.heading;
    this.container.appendChild(this.childElements['header']);

    this.childElements['description'] = document.createElement("DIV");
    this.childElements['description'].setAttribute("id", "telstra_lp_container_description");
    this.childElements['description'].setAttribute("class", "telstra_live_person_container_description");
    this.childElements['description'].setAttribute("role", "region");
    this.childElements['description'].setAttribute("aria-labelledby", "telstra_lp_container_description");
    this.childElements['description'].innerHTML = this.data.description;
    this.container.appendChild(this.childElements['description']);

    this.childElements['routeLevel1'] = document.createElement("DIV");
    this.childElements['routeLevel1'].setAttribute("id","category_selection");
    this.childElements['routeLevel1'].setAttribute("role","navigation");
    this.childElements['routeLevel1'].setAttribute("aria-label", "routeLevel1");
    this.childElements['routeLevel1Select'] = document.createElement("SELECT");
    this.childElements['routeLevel1Select'].setAttribute("id","routeLevel1Select");
    this.childElements['routeLevel1Select'].setAttribute("title","Category Selection");
    var _defaultOption = document.createElement("OPTION");
    _defaultOption.value = "0";
    _defaultOption.innerHTML = "Choose a category";
    this.childElements['routeLevel1Select'].appendChild(_defaultOption);
    for (var _option in this.data.options) {
      var _localOption = document.createElement("OPTION");
      _localOption.value = _option;
      _localOption.innerHTML = this.data.options[_option].label;
      this.childElements['routeLevel1Select'].appendChild(_localOption);
    }
    this.childElements['routeLevel1Select'].onchange = function (e) {
      _instance.onSelectRouter1(e.target.value);
    };
    this.childElements['routeLevel1'].setAttribute("class", "telstra_live_person_container_routeLevel1");
    this.childElements['routeLevel1'].appendChild(this.childElements['routeLevel1Select']);
    this.container.appendChild(this.childElements['routeLevel1']);
    //this.container.innerHTML = "Popup";


    this.childElements['routeLevel2'] = document.createElement("DIV");
    this.childElements['routeLevel2'].setAttribute("class", "telstra_live_person_container_routeLevel2");
    this.childElements['routeLevel2'].setAttribute("id","subcategory_selection");
    this.childElements['routeLevel2'].setAttribute("role","navigation");
    this.childElements['routeLevel2'].setAttribute("aria-label", "routeLevel2");

    this.container.appendChild(this.childElements['routeLevel2']);

    // Chat now component
    this.childElements['chatNow'] = document.createElement("DIV");
    this.childElements['chatNow'].setAttribute("class", "telstra_live_person_container_chatNow");
    this.container.appendChild(this.childElements['chatNow']);
  };

  this.onSelectRouter1 = function (_id) {
    console.log("Route1Selected:" + _id);
    //clear child
    while (this.childElements['routeLevel2'].firstChild) {
      this.childElements['routeLevel2'].removeChild(this.childElements['routeLevel2'].firstChild);
    }
    if (_id + "" != "0") {
      if (this.data.options[_id].childs && JSON.stringify(this.data.options[_id].childs) != JSON.stringify({})) {
        var _dataOptions = this.data.options[_id].childs;
        this.childElements['routeLevel2Select'] = document.createElement("SELECT");
        this.childElements['routeLevel2Select'].setAttribute("title","Subcategory Selection");
        this.childElements['routeLevel2Select'].setAttribute("id","routeLevel2Select");
        this.childElements['routeLevel2'].appendChild(this.childElements['routeLevel2Select']);
        var _defaultOption = document.createElement("OPTION");
        _defaultOption.value = "0";
        _defaultOption.innerHTML = "Choose a category";
        this.childElements['routeLevel2Select'].appendChild(_defaultOption);
        for (var _option in _dataOptions) {
          var _localOption = document.createElement("OPTION");
          _localOption.value = _option;
          _localOption.innerHTML = _dataOptions[_option].label;
          this.childElements['routeLevel2Select'].appendChild(_localOption);
        }
        this.childElements['routeLevel2Select'].onchange = function (e) {
          _instance.onSelectRouter2(e.target.value);
        };
        this.showChatNow(false, false);
      } else {
        this.childElements['routeLevel2Select'] = false;
        var _parentObject = false;
        for (var _option in this.data.options) {
          if (_option === _id) {
            _parentObject = this.data.options[_option];
            _parentObject.id = _id;
          }
        }
        this.showChatNow(_parentObject, false);
        console.log("No child route found for " + _id);
      }
    } else {
      this.showChatNow(false, false);
    }
  };


  this.onSelectRouter2 = function (_id) {
    var _ParentRouteId = this.childElements['routeLevel1Select'].value;
    var _ChildRouteId = this.childElements['routeLevel2Select'];
    if (_ChildRouteId) {
      _ChildRouteId = _ChildRouteId.value;
    }
    var _parentObject = false;
    var _childObject = false;
    for (var _option in this.data.options) {
      if (_option === _ParentRouteId) {
        _parentObject = this.data.options[_option];
        _parentObject.id = _ParentRouteId;
        for (var _childOption in this.data.options[_option].childs) {
          if (_childOption === _ChildRouteId) {
            _childObject = this.data.options[_option].childs[_childOption];
            _childObject.id = _ChildRouteId;
          }
        }
      }
    }
    if (_id + "" == "0") {
      this.showChatNow(false, false);
    } else {
      this.showChatNow(_parentObject, _childObject);
    }
  };

  this.showChatNow = function (_parentObject, _childObject) {
    var _showableObj = _childObject || _parentObject;
    var _helpShowable = function (_arrString) {
      var __returnObj = true;
      if (_arrString && _arrString.length > 0) {
        for (var _arrStringI = 0; _arrStringI < _arrString.length; _arrStringI++) {
          var _sectionArr = _arrString[_arrStringI].split(',');
          for (var _sectionArrI = 0; _sectionArrI < _sectionArr.length; _sectionArrI++) {
            if (_sectionArr[_sectionArrI] == _vaSection) {
              //__returnObj = false;
            }
          }
        }
      }
      return __returnObj;
    };
    //clear child
    while (this.childElements['chatNow'].firstChild) {
      this.childElements['chatNow'].removeChild(this.childElements['chatNow'].firstChild);
    }
    if (!_showableObj) {
      return;
    }

    if (_showableObj.lead) {
      this.lead = _showableObj.lead;
    } else {
      this.lead = false;
    }

    var _infoArray = [];
    _infoArray[0] = _parentObject.section;
    if (_childObject) {
      _infoArray[1] = _childObject.section;
    }

    this.childElements['chatNowDesc'] = document.createElement("DIV");
    this.childElements['chatNowDesc'].setAttribute("class", "telstra_live_person_container_chatNow_desc");
    this.childElements['chatNow'].appendChild(this.childElements['chatNowDesc']);
    if (_showableObj.help && _showableObj.help != "") {
      // remove if section for child or parent has _vaSection
      var _sectionStringArr = [];
      if (_parentObject && _parentObject.section) {
        _sectionStringArr[_sectionStringArr.length] = _parentObject.section;
      }
      if (_childObject && _childObject.section) {
        _sectionStringArr[_sectionStringArr.length] = _childObject.section;
      }
      if (_helpShowable(_sectionStringArr) || window.__disableVA || (!window.__disableVA && !_instance.isVAActive())) {
        this.childElements['chatNowDesc'].innerHTML = _showableObj.help;
      }
    }
    this.childElements['chatNowBt'] = document.createElement("A");
    this.childElements['chatNowBt'].setAttribute("class", "telstra_live_person_container_chatNow_bt btn primary");
    this.childElements['chatNowBt'].innerHTML = "Chat now";
    this.childElements['chatNowBt'].setAttribute("href", "javascript:void(0);");
    // Adding Chat initialisation
    this.childElements['chatNowBt'].onclick = function () {
      _instance.initChat(_infoArray);
    };
    this.childElements['chatNow'].appendChild(this.childElements['chatNowBt']);
    var _clearDiv = document.createElement("DIV");
    _clearDiv.style.clear = "both";
    this.childElements['chatNow'].appendChild(_clearDiv);
  };

  this.updateSection = function (_id) {
    var _isUnique = true;
    for (var _i = 0; _i < this.section.length; _i++) {
      if (_id === this.section[_i]) _isUnique = false;
    }
    if (_isUnique)
      this.section[this.section.length] = _id;
  };

  this.removeSection = function (_id) {
    var _updateSections = [];
    var _hasSection = false;
    for (var _i = 0; _i < this.section.length; _i++) {
      if (_id !== this.section[_i]) {
        _updateSections[_updateSections.length] = this.section[_i];
      } else {
        _hasSection = true;
      }
    }
    if (_hasSection)
      this.section = _updateSections;
  };

  this.updateLPSection = function (_id) {
    var _isUnique = true;
    for (var _i = 0; _i < window.lpTag.section.length; _i++) {
      if (_id === window.lpTag.section[_i]) _isUnique = false;
    }
    if (_isUnique)
      window.lpTag.section[window.lpTag.section.length] = _id;
  };

  this.removeLPSection = function (_id) {
    var _updateSections = [];
    var _hasSection = false;
    for (var _i = 0; _i < window.lpTag.section.length; _i++) {
      if (_id !== window.lpTag.section[_i]) {
        _updateSections[_updateSections.length] = window.lpTag.section[_i];
      } else {
        _hasSection = true;
      }
    }
    if (_hasSection)
      window.lpTag.section = _updateSections;
  };

  this.initChat = function (args) {
    console.log("Initiate Live Chat with Args", args);
    for (var _i = 0; _i < args.length; _i++) {
      if (args[_i].indexOf(",") === -1) {
        this.updateSection(args[_i]);
      } else {
        var _localArgs = args[_i].split(",");
        for (var _j = 0; _j < _localArgs.length; _j++) {
          this.updateSection(_localArgs[_j]);
        }
      }
    }
    _runLiveChat();
    this.hide();
  };

  function getABCConfig(callback){
    var abcXHR = new XMLHttpRequest();
    abcXHR.onreadystatechange = function(){
      if(this.readyState==4){
        if(this.status==200){
          try{
            var _resp = JSON.parse(this.responseText);
            callback(null, _resp);
          }catch (e) {
            callback(new Error("failed to parse jabuka response"));
          }
        }else{
          callback(new Error("could not load ABC Config"));
        }
      }
    };
    abcXHR.open('GET',_instance.jabukaUrl, true);
    abcXHR.send();
  }
  function constructABCButton(pageABCConfig){
    if (!pageABCConfig.queryParams) {
      // if no query params avaiable, use all defaults
      pageABCConfig.queryParams = {
        "biz-intent-id": _instance.data.bizIntentId,
        "biz-group-id": _instance.data.bizGroupId,
        "body": _instance.data.body
      };
    }else{
      // use defaults for params that are not available
      if(!pageABCConfig.queryParams['biz-intent-id']){pageABCConfig.queryParams['biz-intent-id']=_instance.data.bizIntentId}
      if(!pageABCConfig.queryParams['biz-group-id']){pageABCConfig.queryParams['biz-group-id']=_instance.data.bizGroupId}
      if(!pageABCConfig.queryParams['body']){pageABCConfig.queryParams['body']=_instance.data.body}
    }

    var _abcUrl = abcUrlPrefix + '?';
    Object.keys(pageABCConfig.queryParams).forEach(function(queryParam){
      _abcUrl+=queryParam+'='+pageABCConfig.queryParams[queryParam]+'&';
    });
    if(_abcUrl.substring(_abcUrl.length - 1)=='&'){
      _abcUrl = _abcUrl.substring(0,_abcUrl.length - 1);
    }
    if(_abcUrl.substring(_abcUrl.length - 1)=='?'){
      _abcUrl = _abcUrl.substring(0,_abcUrl.length - 1);
    }
    // create abc button only if it doesn't exist
    if(!_instance.abcButtonLink) {
      _instance.abcButtonLink = document.createElement('div');
      _instance.abcButtonLink.setAttribute('class', 'abcButtonLink');
      _instance.abcButtonLink.setAttribute('id', 'abcButtonLink');
      _instance.abcButtonLink.setAttribute('role', 'navigation');
      _instance.abcButtonLink.setAttribute('aria-label', 'abcButtonLink');
      _instance.abcButtonLink.setAttribute('tabindex', '0');
      _instance.abcButtonLink.onclick = function () {
        window.open(_abcUrl);
      };

      _instance.abcButtonImage = document.createElement('img');
      _instance.abcButtonImage.setAttribute('src', 'https://www.telstra.com.au/content/dam/tcom/virtualassistant/abc/abc-floating-button.png');
      _instance.abcButtonImage.setAttribute('alt', 'apple business chat icon');
      if (_instance.appleDeviceType === 'tablet') {
        _instance.persistentChatContainer.classList.add('abcChatContainerTablet');
        _instance.abcButtonImage.classList.add('abcIconTablet');
      } else {
        _instance.persistentChatContainer.classList.add('abcChatContainerMobile');
        _instance.abcButtonImage.classList.add('abcIconMobile');
      }
      _instance.abcButtonLink.appendChild(_instance.abcButtonImage);
      _instance.persistentChatContainer.classList.add('fadein');
      _instance.persistentChatContainer.appendChild(_instance.abcButtonLink);
      _instance.abcTimeoutHandle = setTimeout(showPersistentChatButton, pageABCConfig.delay || _instance.data.abcButtonDelay);
    }
  }
  function constructChatEverywhereButton(persistentChatLabel){
    // create elements only if they don't exist
    if(!_instance.persistentChatBtnContainer) {
      _instance.persistentChatBtnContainer = document.createElement('DIV');
    }
    if(!_instance.persistentChatBtn) {
      _instance.persistentChatBtn = document.createElement('DIV');
    }
    if(!_instance.persistentChatIcon) {
      _instance.persistentChatIcon = document.createElement('IMG');
    }
    if(!_instance.persistentChatLabel) {
      _instance.persistentChatLabel = document.createElement('DIV');
    }

    _instance.persistentChatBtnContainer.setAttribute("class", "persistentChatBtnContainer");
    _instance.persistentChatBtnContainer.setAttribute("aria-labelledby", "persistentChatLabel");
    _instance.persistentChatBtn.setAttribute("class", "persistentChatBtn");
    _instance.persistentChatBtn.setAttribute("role", "button");
    _instance.persistentChatBtn.setAttribute("aria-labelledby", "persistentChatLabel");
    _instance.persistentChatBtn.setAttribute("tabindex", "0");
    _instance.persistentChatIcon.setAttribute("class", "persistentChatIcon");
    _instance.persistentChatIcon.setAttribute("alt", persistentChatLabel);
    _instance.persistentChatIcon.src = "https://www.telstra.com.au/etc/designs/liveperson/icon-speech.png";

    _instance.persistentChatLabel.setAttribute("id", "persistentChatLabel");
    _instance.persistentChatLabel.setAttribute("class", "persistentChatLabel");
    _instance.persistentChatLabel.innerHTML = persistentChatLabel;
    _instance.persistentChatBtn.onclick = function () {
      // Note: RetrieveChatAuthToken will call liveperson.show function.
      /* if (window.RetrieveChatAuthToken) {
       if (!_instance.data.persistentSection) {
       window.RetrieveChatAuthToken([], false);
       } else {
       window.RetrieveChatAuthToken(_instance.data.persistentSection, true);
       }
       }
       else {*/
      if (!_instance.data.persistentSection || _instance.data.persistentSection.length === 0) {
        _instance.show();
      } else {
        _instance.show({isDirect: true, section: _instance.data.persistentSection});
      }
      //}
    };
    //_instance.persistentChatBtn.href = "#";
    _instance.persistentChatBtn.setAttribute("title", persistentChatLabel);
    _instance.persistentChatBtn.setAttribute("id", "persistentChatBtnId"); //used for omniture tracking
    // append only if not already appended
    // can rely on outermost parent check
    if(_instance.persistentChatContainer.childElementCount===0 || _instance.persistentChatContainer.children.length===0) {
      _instance.persistentChatBtn.appendChild(_instance.persistentChatIcon);
      _instance.persistentChatBtn.appendChild(_instance.persistentChatLabel);
      _instance.persistentChatBtnContainer.appendChild(_instance.persistentChatBtn);
      _instance.persistentChatContainer.appendChild(_instance.persistentChatBtnContainer);
    }
  }
  this.setupPersistentChat = function (persistentChatToggle, persistentChatLabel) {
    if(_instance.persistentChatContainer === false) {
      // create container only if not already created
      _instance.persistentChatContainer = document.createElement('DIV');
      _instance.persistentChatContainer.setAttribute("class", "persistentChatContainer");
      _instance.persistentChatContainer.setAttribute("id", "persistentChatContainer");
      _instance.persistentChatContainer.setAttribute("role", "navigation");
      _instance.persistentChatContainer.setAttribute("aria-label", "persistentChatContainer");

      // delay showing chat everywhere button until either:
      // abc chat button delay amount of time has elapsed for ABC Compatible pages
      // or
      // VA health check has completed
      hidePersistentChatButton();
      document.getElementsByTagName('body')[0].appendChild(_instance.persistentChatContainer);
    }
    if (persistentChatToggle) {
      if(this.isABCCompatibleDevice && this.data.abcEnabled){
        // for ABC, get config and use that config to determine what needs to be done for that specific page
        getABCConfig(function(err, jabuka){
          var _abcConfig={enabled: true};
          if(err){
            // assume abc enabled with defaults. if required, special error handling can be done in future
          }else{
            // got abc config. check this page specific config
            if(jabuka.pageRules[thisPage]){
              _abcConfig = jabuka.pageRules[thisPage];
            }else {
              var patternList=Object.keys(jabuka.patternRules);
              for(var i=0;i<patternList.length;i++){
                var r = new RegExp(patternList[i]);
                if(r.test(thisPage)){
                  _abcConfig = jabuka.patternRules[patternList[i]];
                  break;
                }
              }
            }
          }
          if(_abcConfig.enabled){
            constructABCButton(_abcConfig);
          }else{
            constructChatEverywhereButton(persistentChatLabel);
          }
        });
      } else {
        constructChatEverywhereButton(persistentChatLabel);
      }
    }
  };

  var hidePersistentChatButton = function () {
    if (_instance.persistentChatToggle) {
      _instance.persistentChatContainer.classList.add('hide');
    }
  };

  var showPersistentChatButton = function () {
    if (_instance.persistentChatToggle) {
      _instance.persistentChatContainer.classList.remove('hide');
    }
  };

  // Set Persistent Parameters
  this.setPersistentParameters = function (persistentSection, persistentChat) {
    _instance.data.persistentSection = persistentSection || [];
    if (!persistentChat) {
      persistentChat = false;
    }

    if (_instance.persistentChatContainer !== false && persistentChat === false) {
      hidePersistentChatButton();
    }

    if (persistentChat === true) {
      if (!_initCalled || (_instance.persistentChatContainer !== false && (_instance.persistentChatContainer.childElementCount === 0 || _instance.persistentChatContainer.children.length === 0))) {
        // if init method was not called or if it was called but persistentChatContainer and its children were not created due to toggle being false, create the container again
        _instance.setupPersistentChat(persistentChat, _instance.getPersistentChatLabel(initParams));
      } else {
        _instance.persistentChatToggle = persistentChat;
        if (!_instance.chatWindowOpen) {
          showPersistentChatButton();
        }
      }
    }
    _instance.persistentChatToggle = persistentChat;
  };

  // Load VA Consumer Orchestrator Config
  var _loadWatchDog = function (callback) {
    var xhttp = new XMLHttpRequest();
    xhttp.onreadystatechange = function () {
      if (this.readyState == 4) {
        if (this.status == 200) {
          //this.responseText;
          _instance._watchDog = JSON.parse(this.responseText);
        }
        callback();
      }
    };
    xhttp.open("GET", _instance._watchDogURL, true);
    xhttp.send();
  };

  var updateDtcChatEverywhere = function(){
    // show chat everywhere button based on DTC, bot availability and global persistent chat toggle
    if(_instance.persistentChatLabel) {
      _instance.persistentChatLabel.innerHTML = _instance.getPersistentChatLabel(initParams);
    }
    _instance.setPersistentParameters(_instance.getPersistentSection(initParams), _instance.getInitPersistentChatToggle(initParams));
  };

  // Load Business VA Orchestrator Status
  var _loadBusinessWatchDog = function (callback) {
    var bxhttp = new XMLHttpRequest();
    bxhttp.onreadystatechange = function () {
      if (this.readyState == 4) {
        if(this.status==200) {
          _instance._businessWatchDog = JSON.parse(this.responseText);
        }
        callback();
      }
    };
    bxhttp.open("GET", _instance._businessWatchDogURL, true);
    bxhttp.send();
  };

  var loadedVA=[];
  var totalVA=2; // update this if more VA are added on the page
  var postVALoadDone=false;
  function postVAStatusLoad(vaName){
    loadedVA.push(vaName);
    if(loadedVA.length == totalVA && !postVALoadDone){
      postVALoadDone=true;
      // delay updating chat everywhere button so that init call can finish creating dom elements
      setTimeout(updateDtcChatEverywhere, 5000);
    }
  }
  if (!window.__disableVA) {
    _loadWatchDog(function(){postVAStatusLoad("cons")});
  }

  if (!window.__disableBusinessVA) {
    _loadBusinessWatchDog(function(){postVAStatusLoad("bus")});
  }

};
if(window.livePerson==null || window.livePerson==undefined){
  window.lpSettings = window.lpSettings || {};
  window.livePerson = new TelstraLivePerson(lpSettings);
}