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          "heading": "Need to talk to us?",
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Support</b> <br><a href='https://id.telstra.com.au/register' target='_blank'>Register for My Account</a><br><a href='https://myacct.telstra.com/forgottenUsername?serviceId=T_COM' target='_blank'>Retrieve my username</a><br><a href='https://myacct.telstra.com/forgottenPassword?serviceId=T_COM' target='_blank'>Retrieve or reset my password</a><br><a href='https://telstra.com.au/plus' target='_blank'>Join Telstra Plus</a><br><a href='https://telstra.com.au/plus' target='_blank'>Find out more about Telstra Plus</a>"}, "route5": {"label": "Telstra Air","isActive": "true","section": "service-apps,virtualassistant","lead": "EAA-telstra-air","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/telstra-air' target='_blank'>Telstra Air – all you need to know</a>"}, "route6": {"label": "Platinum","isActive": "true","section": "platinum","lead": "EAA-platinum","help": "<b>Help &amp; Support</b><br><a href='https://www.telstra.com.au/platinum-technical-support' target='_blank'>Telstra Platinum</a>"}}}, "route5": {"label": "Business Accounts & Products","isActive": "true","section": "telstra,service,aem,consumer,business,businessva","lead": "BAAP-none","childs": {}}},
          "enableDTC": false,
          "dtcSection": "tcom,non-auth,telstra,service,aem,consumer,dtc,virtualassistant",
          "dtcLabel": "Need help? Let's chat."
        };
/*
 LivePerson class
 */
var console = console || {
  log: function (log1, log2) {

  }
};
var TelstraLivePerson = function (_config) {
  this.data = _config;
  this.persistentChatContainer = false;
  this.backMask = false;
  this.container = false;
  this.containerBox = false;
  this.closeBT = false;
  this.childElements = {};
  this.siteId = false;
  this.section = false;
  this.sourceSection = false;
  this.authToken = false;
  this.isDirect = false;
  this.lead = false;
  this.urlMap = window.__lpUrlMap || false;
  this.callBack = false;
  this.callBackInterval = 1; // in second
  this.callBackTread = false;
  this.chatWindowOpen = false;
  var initParams = {};
  var _vaSection = "virtualassistant";
  var _vaSection2 = "va-livechat";
  var _businessVaSection = "businessva";
  var _instance = this;
  var _defaultPersistentChatLabel = "Need help? Let's chat.";
  var _initCalled = false;

  // calculate some of the dtc params here so that they are not re-calculated unnecessarily
  // do not consider query params or anchor tags when checking for current page url
  var _dtcPages = window.dtcPages.split(",");
  var thisPage = window.location.href.split(/[?#]/)[0];
  var isDTCPage = _dtcPages.indexOf(thisPage) != -1;

  this._watchDogURL = 'virtual-assistant-status';
  if (window.__watchDogURL) {
    this._watchDogURL = window.__watchDogURL;
  }

  this._businessWatchDogURL = 'virtual-assistant-status';
  if (window.__businessWatchDogURL) {
    this._businessWatchDogURL = window.__businessWatchDogURL;
  }

  this._watchDog = {
    "virtual-assistant-status": {
      "orchestrator": false,
      "watson-virtual-agent": false,
      "liveperson-agent-api": false,
      "watson-tone-analyzer": false
    }
  };
  this._businessWatchDog = {
    "virtual-assistant-status": {
      "orchestrator": false,
      "watson-virtual-agent": false,
      "liveperson-agent-api": false,
      "watson-tone-analyzer": false
    }
  };
  this.isDTCApplicableOnPage = function () {
    // not applicable if DTC flag is off or if Consumer VA is not active
    if (!this.data.enableDTC || !this.isVAActive()) {
      return false;
    }
    return isDTCPage;
  };

  this.isVAActive = function () {
    if (_instance._watchDog
      && (
        (_instance._watchDog["virtual-assistant-status"]
          && _instance._watchDog["virtual-assistant-status"]["orchestrator"]
          && _instance._watchDog["virtual-assistant-status"]["watson-virtual-agent"]
          && _instance._watchDog["virtual-assistant-status"]["liveperson-agent-api"])
        || _instance._watchDog["active"] == true)
    ) {
      return true;
    } else {
      return false;
    }
  };
  this.isBusinessVAActive = function () {
    if (_instance._businessWatchDog
      && (
        (_instance._businessWatchDog["virtual-assistant-status"]
          && _instance._businessWatchDog["virtual-assistant-status"]["orchestrator"]
          && _instance._businessWatchDog["virtual-assistant-status"]["watson-virtual-agent"]
          && _instance._businessWatchDog["virtual-assistant-status"]["liveperson-agent-api"])
        || _instance._businessWatchDog["active"] == true)
    ) {
      return true;
    } else {
      return false;
    }
  };
  // async bind
  var _style = "";
  _style += '.telstra_live_person_back.hide, .telstra_live_person_containerBox.hide, .persistentChatContainer.hide{display:none;}';
  _style += '.telstra_live_person_back{width:100%; height:1000%; position: absolute; top: 0; left: 0; background-color: #666666; opacity: 0.8;}';
  _style += '.telstra_live_person_containerBox{width: 100%;position: fixed; top: 100px;font-size:14px;}';
  _style += '.telstra_live_person_container{width: 80%; max-width:474px; max-height:100%; min-height: 220px; margin: 0px auto; background-color: #ffffff;color: #666666; padding: 10px;}';
  _style += '.telstra_live_person_container_header{font-size: 24px; padding: 10px; border-bottom: 1px solid #dddddd;}';
  _style += '.telstra_live_person_container_description{padding: 10px;}';
  _style += '.telstra_live_person_container_routeLevel1{width: 90%; padding: 5px 10px; margin-bottom: 5px;}';
  _style += '.telstra_live_person_container_routeLevel1>select{width: 100%; padding: 5px 0px;}';
  _style += '.telstra_live_person_container_routeLevel2{width: 90%; padding: 5px 10px; margin-bottom: 5px;}';
  _style += '.telstra_live_person_container_routeLevel2>select{width: 100%; padding: 5px 0px;}';
  _style += '.telstra_live_person_container_chatNow_desc{width: 90%; padding: 5px 10px;}';
  _style += '.telstra_live_person_container_chatNow_bt{float: right;left: -20px;}';
  _style += '.persistentChatContainer{width:auto;position:fixed;bottom:0px;right:56px;}';
  _style += '.persistentChatBtnContainer{max-width:1365px;margin-right:auto;margin-left:auto}';
  _style += '.persistentChatBtn{background-color:#1a5199;padding:6px 10px 6px 12px;float:right;z-index:1040;text-decoration:none;cursor:pointer}';
  _style += '.persistentChatBtn:hover{text-decoration:none !important}';
  _style += '.persistentChatBtn:focus{color:#fff !important}';
  _style += '.persistentChatLabel{padding-top:2px;font-weight:bold;font-size:16px;margin-left:36px;margin-right:5px;color:#fff}';
  _style += '.persistentChatIcon{float:left;width:28px;padding:2px}';
  _style += '@media only screen and (max-width:767px){.persistentChatBtnContainer{width:auto;} .persistentChatBtn{border-radius:50%;padding:18px;margin-bottom:40px;margin-right:30px} .persistentChatLabel{display:none} .persistentChatIcon{width:29px}}';
  //_style+= '.LPMcontainer.LPMoverlay{display:none!important;}';


  var _styleElement = document.createElement("STYLE");
  _styleElement.innerHTML = _style;
  document.getElementsByTagName('head')[0].appendChild(_styleElement);
  var _asyncLoad = setTimeout(function () {
    if (document.getElementsByTagName('body').length != 0) {
      _instance.backMask = document.createElement('DIV');
      _instance.backMask.setAttribute("class", "telstra_live_person_back hide");
      _instance.container = document.createElement('DIV');
      _instance.container.setAttribute("class", "telstra_live_person_container modal-content");
      _instance.containerBox = document.createElement('DIV');
      _instance.containerBox.setAttribute("class", "telstra_live_person_containerBox hide");
      _instance.containerBox.appendChild(_instance.container);

      _instance.closeBT = document.createElement('BUTTON');
      _instance.closeBT.setAttribute("class", "close");
      _instance.closeBT.onclick = function () {
        _instance.hide();
      };
      _instance.container.appendChild(_instance.closeBT);

      document.getElementsByTagName('body')[0].appendChild(_instance.backMask);
      document.getElementsByTagName('body')[0].appendChild(_instance.containerBox);
      _instance.render();
      clearTimeout(_asyncLoad);
    }
  }, 500);
  this.getPersistentSection = function (_initSetting) {
    if (this.isDTCApplicableOnPage() && this.data.dtcSection != '') {
      return this.data.dtcSection.split(",");
    } else {
      return this.getInitPersistentSection(_initSetting);
    }
  };
  this.getInitPersistentSection = function (_initSetting) {
    return this.data.persistentSection || (_initSetting && _initSetting.persistentSection);
  };
  this.getPersistentChatLabel = function (_initSetting) {
    if (this.isDTCApplicableOnPage()) {
      return this.data.dtcLabel;
    } else {
      return this.getInitPersistentChatLabel(_initSetting);
    }
  };

  this.getInitPersistentChatLabel = function (_initSetting) {
    return (_initSetting.persistentChatLabel && _initSetting.persistentChatLabel != "") ? _initSetting.persistentChatLabel : _defaultPersistentChatLabel;
  };

  this.getInitPersistentChatToggle = function (_initSetting) {
    return this.data.persistentChat && _initSetting && _initSetting.persistentChat;
  };
  this.init = function (_initSetting) {
    // store initSettings so we can use them later
    initParams = _initSetting;
    this.persistentChatToggle = this.getInitPersistentChatToggle(_initSetting);
    var persistentChatLabel = this.getInitPersistentChatLabel(_initSetting);
    this.data.persistentSection = this.getInitPersistentSection(_initSetting);
    this.setupPersistentChat(this.persistentChatToggle, persistentChatLabel);

    this.section = _initSetting.section || [];
    if (this.urlMap) {
      var _urlVal = document.URL.split("?")[0].split("#")[0];
      if (this.urlMap[_urlVal]) {
        this.section = this.urlMap[_urlVal];
      }
    }
    this.sourceSection = _initSetting.sourceSection || [];

    this.callBack = _initSetting.callBack || false;
    this.callBackInterval = _initSetting.callBackInterval || this.callBackInterval;

    /*Initializing TP TAG*/
    window.lpTag = window.lpTag || {};
    window.lpTag.section = this.section;
    if (window.__loadLivePersonSrc) {
      window.__loadLivePersonSrc();
      // incase if lp overwrite sections
      window.lpTag.section = this.section;
    }
    this.section = JSON.parse(JSON.stringify(this.sourceSection));
    window.lpTag.sdes = lpTag.sdes || [];
    this.isDirect = _initSetting.isDirect;
    var _styleLocal = "";
    if (!_initSetting.onlyTcomCSS) {
      _styleLocal += '.telstra_live_person_container>.close {float: right;display: block;height: 26px;width: 26px;border: 0;padding: 0;cursor: pointer;background-color: #00aaf3;}';
      _styleLocal += '.close:after {display: inline-block;content: "x";font-size: 18px !important;color: #fff !important;font-weight: normal !important;line-height: 26px;}';
      if (_initSetting.forceButtonCss) {
        _styleLocal += '.button,.btn {padding: 14px 20px 14px 20px;border: none;text-decoration: none;display: inline-block;white-space: nowrap;position: relative;outline: none;line-height: normal;max-width: 100%;background-color: #1964c8;color: #fff;}';
      }
    } else {
      //Tcom Specific css
    }
    var _styleLocalElement = document.createElement("STYLE");
    _styleLocalElement.innerHTML = _styleLocal;
    document.getElementsByTagName('head')[0].appendChild(_styleLocalElement);
    _initCalled = true;
    // Add event Listener
    window.lpTag.events.bind("lpUnifiedWindow", "state", function (_data) {
      // when resume;
      if (_data && (_data.state === "waiting" || _data.state === "resume")) {
        if (_instance.callBackTread) {
          clearInterval(_instance.callBackTread);
          _instance.callBackTread = false;
        } else if (_instance.callBack) {
          _instance.callBackTread = setInterval(function () {
            _instance.callBack();
          }, _instance.callBackInterval * 1000);
        }
      } else if (_data && _data.state === "ended") {
        // when ended;
        if (_instance.callBackTread) {
          clearInterval(_instance.callBackTread);
          _instance.callBackTread = false;
        }
      }
      if (_data && (_data.state === "waiting" || _data.state === "preChat" || _data.state === "chatting" || _data.state === "offline")) {
        _instance.chatWindowOpen = true;
        _instance.persistentChatContainer.classList.add('hide');
      }
    });
    window.lpTag.events.bind("lpUnifiedWindow", "windowClosed", function (_data) {
      _instance.chatWindowOpen = false;
      _instance.persistentChatContainer.classList.remove('hide');
    });
  };


  var _runLiveChat = function () {
    var sdesConsumerConfig = {
      "type": "ctmrinfo",  //MANDATORY
      "info": {
        "cstatus": "non-auth"
      }
    };
    if (_instance.authToken) {
      sdesConsumerConfig.info.cstatus = "auth-tdi";
      sdesConsumerConfig.info.customerId = _instance.authToken;
    }
    window.lpTag.sdes.push(sdesConsumerConfig);
    if (_instance.lead) {
      lpTag.sdes.push({
        "type": "lead",  //MANDATORY
        "lead": {
          "topic": _instance.lead + ""  //Customers Level1+Level2 routing choice selection as string - REFER TO TAB3
                                         // COLUMN E
        }
      });
    }
    // Section Manipulation for Consumer VA
    if (window.__disableVA || !_instance.isVAActive()) {
      // remove VA section
      _instance.removeSection(_vaSection);
      _instance.removeSection(_vaSection2);
    }
    // Section Manipulation for Business VA
    if (window.__disableBusinessVA || !_instance.isBusinessVAActive()) {
      // remove VA section
      _instance.removeSection(_businessVaSection);
    }
    window.lpTag.newPage(document.URL, {
      section: _instance.section   //REFER TO TAB3 COLUMN I
    });
    _instance.section = JSON.parse(JSON.stringify(_instance.sourceSection));
    var engagementId; // NOTE: The value of the var has to be an integer.
    var ignoreOffer = false;
    window.lpTag.events.bind("LP_OFFERS", "OFFER_IMPRESSION", function (data) {  //This is triggered when the engagement has been displayed on the page.
      if (data.engagementType === 6) {
        // The ignoreOffer flag is added for the workaround, if it's true we don't execute the auto click code
        if (ignoreOffer == undefined || !ignoreOffer) {
          engagementId = data.engagementId;
          var checkForChat = setInterval(checkRendererStubReady, 500);

          function checkRendererStubReady() {

            if (window.lpTag && window.lpTag.taglets && window.lpTag.taglets.rendererStub) {
              var info = window.lpTag.taglets.rendererStub.getEngagementInfo(engagementId);
              if (info.state != "undefined" && (info.state === 1 || info.state === 2)) {
                window.lpTag.taglets.rendererStub.click(engagementId);
                clearInterval(checkForChat);
              }
            }
          }
        } else {
          // Turn the flag off for the next engagment impression
          ignoreOffer = false;
        }
      }
    });
    // Bind to another event which triggers when the chat window state changes
    window.lpTag.events.bind({
      appName: 'API',
      eventName: 'state',
      func: function (data) {
        // If received window init state, which means chat window is going to open
        // We set the flag to true to ignore next impress which will be delivered immediately after window close.
        // Adding 'ended' and 'applicationEnded' state for fallback
        if (data === 'init' || data === 'ended' || data === 'applicationEnded') {
          ignoreOffer = true;
          if (data !== 'init') {
            hidePersistentChatButton();
            _instance.chatWindowOpen = true;
          } else {
            showPersistentChatButton();
            _instance.chatWindowOpen = false;
          }
        } else if (data === 'postChat') {
          _instance.chatWindowOpen = true;
          // ignore postChat event for persistentChat Container show/hide to avoid flickering
        } else {
          hidePersistentChatButton();
          _instance.chatWindowOpen = true;
        }
      }
    });
  };
  this.show = function (_showConfig) {
    var _computedShowConfig = _showConfig || {};
    if (_computedShowConfig.section && _computedShowConfig.section.length && _computedShowConfig.section.length > 0) {
      for (var _i = 0; _i < _computedShowConfig.section.length; _i++) {
        this.updateSection(_computedShowConfig.section[_i]);
      }
    }
    if (_computedShowConfig.authToken) {
      this.authToken = _computedShowConfig.authToken;
      this.updateSection("auth-tdi");
      this.removeSection("non-auth");
    } else {
      this.updateSection("non-auth");
      this.removeSection("auth-tdi");
    }
    if (_computedShowConfig.lead) {
      this.lead = _computedShowConfig.lead;
    }

    // DTC override
    if (this.isDTCApplicableOnPage() && this.data.dtcSection != '') {
      // irrespective of the type of link clicked (2way routing or dtq), force dtq with dtcSection
      this.section = this.data.dtcSection.split(",");
      _computedShowConfig.isDirect = true;
    }

    if (this.isDirect || _computedShowConfig.isDirect) {
      console.log("direct route");
      _runLiveChat();
    } else {
      //add exclude
      this.updateLPSection("exclude");

      _instance.backMask.classList.remove('hide');
      _instance.containerBox.classList.remove('hide');
      _instance.persistentChatContainer.classList.add('hide');
    }
  };

  this.hide = function () {
    //Remove exclude
    this.removeLPSection("exclude");

    _instance.backMask.classList.add('hide');
    _instance.containerBox.classList.add('hide');
    _instance.childElements['routeLevel1Select'].value = "0";
    _instance.onSelectRouter1(_instance.childElements['routeLevel1Select'].value);
    _instance.persistentChatContainer.classList.remove('hide');
  };

  this.render = function () {
    this.childElements['header'] = document.createElement("DIV");
    this.childElements['header'].setAttribute("class", "telstra_live_person_container_header");
    this.childElements['header'].innerHTML = this.data.heading;
    this.container.appendChild(this.childElements['header']);

    this.childElements['description'] = document.createElement("DIV");
    this.childElements['description'].setAttribute("class", "telstra_live_person_container_description");
    this.childElements['description'].innerHTML = this.data.description;
    this.container.appendChild(this.childElements['description']);


    this.childElements['routeLevel1'] = document.createElement("DIV");
    this.childElements['routeLevel1Select'] = document.createElement("SELECT");
    var _defaultOption = document.createElement("OPTION");
    _defaultOption.value = "0";
    _defaultOption.innerHTML = "Choose a category";
    this.childElements['routeLevel1Select'].appendChild(_defaultOption);
    for (var _option in this.data.options) {
      var _localOption = document.createElement("OPTION");
      _localOption.value = _option;
      _localOption.innerHTML = this.data.options[_option].label;
      this.childElements['routeLevel1Select'].appendChild(_localOption);
    }
    this.childElements['routeLevel1Select'].onchange = function (e) {
      _instance.onSelectRouter1(e.target.value);
    };
    this.childElements['routeLevel1'].setAttribute("class", "telstra_live_person_container_routeLevel1");
    this.childElements['routeLevel1'].appendChild(this.childElements['routeLevel1Select']);
    this.container.appendChild(this.childElements['routeLevel1']);
    //this.container.innerHTML = "Popup";


    this.childElements['routeLevel2'] = document.createElement("DIV");
    this.childElements['routeLevel2'].setAttribute("class", "telstra_live_person_container_routeLevel2");
    this.container.appendChild(this.childElements['routeLevel2']);

    // Chat now component
    this.childElements['chatNow'] = document.createElement("DIV");
    this.childElements['chatNow'].setAttribute("class", "telstra_live_person_container_chatNow");
    this.container.appendChild(this.childElements['chatNow']);
  };

  this.onSelectRouter1 = function (_id) {
    console.log("Route1Selected:" + _id);
    //clear child
    while (this.childElements['routeLevel2'].firstChild) {
      this.childElements['routeLevel2'].removeChild(this.childElements['routeLevel2'].firstChild);
    }
    if (_id + "" != "0") {
      if (this.data.options[_id].childs && JSON.stringify(this.data.options[_id].childs) != JSON.stringify({})) {
        var _dataOptions = this.data.options[_id].childs;
        this.childElements['routeLevel2Select'] = document.createElement("SELECT");
        this.childElements['routeLevel2'].appendChild(this.childElements['routeLevel2Select']);
        var _defaultOption = document.createElement("OPTION");
        _defaultOption.value = "0";
        _defaultOption.innerHTML = "Choose a category";
        this.childElements['routeLevel2Select'].appendChild(_defaultOption);
        for (var _option in _dataOptions) {
          var _localOption = document.createElement("OPTION");
          _localOption.value = _option;
          _localOption.innerHTML = _dataOptions[_option].label;
          this.childElements['routeLevel2Select'].appendChild(_localOption);
        }
        this.childElements['routeLevel2Select'].onchange = function (e) {
          _instance.onSelectRouter2(e.target.value);
        };
        this.showChatNow(false, false);
      } else {
        this.childElements['routeLevel2Select'] = false;
        var _parentObject = false;
        for (var _option in this.data.options) {
          if (_option === _id) {
            _parentObject = this.data.options[_option];
            _parentObject.id = _id;
          }
        }
        this.showChatNow(_parentObject, false);
        console.log("No child route found for " + _id);
      }
    } else {
      this.showChatNow(false, false);
    }
  };


  this.onSelectRouter2 = function (_id) {
    var _ParentRouteId = this.childElements['routeLevel1Select'].value;
    var _ChildRouteId = this.childElements['routeLevel2Select'];
    if (_ChildRouteId) {
      _ChildRouteId = _ChildRouteId.value;
    }
    var _parentObject = false;
    var _childObject = false;
    for (var _option in this.data.options) {
      if (_option === _ParentRouteId) {
        _parentObject = this.data.options[_option];
        _parentObject.id = _ParentRouteId;
        for (var _childOption in this.data.options[_option].childs) {
          if (_childOption === _ChildRouteId) {
            _childObject = this.data.options[_option].childs[_childOption];
            _childObject.id = _ChildRouteId;
          }
        }
      }
    }
    if (_id + "" == "0") {
      this.showChatNow(false, false);
    } else {
      this.showChatNow(_parentObject, _childObject);
    }
  };

  this.showChatNow = function (_parentObject, _childObject) {
    var _showableObj = _childObject || _parentObject;
    var _helpShowable = function (_arrString) {
      var __returnObj = true;
      if (_arrString && _arrString.length > 0) {
        for (var _arrStringI = 0; _arrStringI < _arrString.length; _arrStringI++) {
          var _sectionArr = _arrString[_arrStringI].split(',');
          for (var _sectionArrI = 0; _sectionArrI < _sectionArr.length; _sectionArrI++) {
            if (_sectionArr[_sectionArrI] == _vaSection) {
              //__returnObj = false;
            }
          }
        }
      }
      return __returnObj;
    };
    //clear child
    while (this.childElements['chatNow'].firstChild) {
      this.childElements['chatNow'].removeChild(this.childElements['chatNow'].firstChild);
    }
    if (!_showableObj) {
      return;
    }

    if (_showableObj.lead) {
      this.lead = _showableObj.lead;
    } else {
      this.lead = false;
    }

    var _infoArray = [];
    _infoArray[0] = _parentObject.section;
    if (_childObject) {
      _infoArray[1] = _childObject.section;
    }

    this.childElements['chatNowDesc'] = document.createElement("DIV");
    this.childElements['chatNowDesc'].setAttribute("class", "telstra_live_person_container_chatNow_desc");
    this.childElements['chatNow'].appendChild(this.childElements['chatNowDesc']);
    if (_showableObj.help && _showableObj.help != "") {
      // remove if section for child or parent has _vaSection
      var _sectionStringArr = [];
      if (_parentObject && _parentObject.section) {
        _sectionStringArr[_sectionStringArr.length] = _parentObject.section;
      }
      if (_childObject && _childObject.section) {
        _sectionStringArr[_sectionStringArr.length] = _childObject.section;
      }
      if (_helpShowable(_sectionStringArr) || window.__disableVA || (!window.__disableVA && !_instance.isVAActive())) {
        this.childElements['chatNowDesc'].innerHTML = _showableObj.help;
      }
    }
    this.childElements['chatNowBt'] = document.createElement("A");
    this.childElements['chatNowBt'].setAttribute("class", "telstra_live_person_container_chatNow_bt btn primary");
    this.childElements['chatNowBt'].innerHTML = "Chat now";
    this.childElements['chatNowBt'].setAttribute("href", "javascript:void(0);");
    // Adding Chat initialisation
    this.childElements['chatNowBt'].onclick = function () {
      _instance.initChat(_infoArray);
    };
    this.childElements['chatNow'].appendChild(this.childElements['chatNowBt']);
    var _clearDiv = document.createElement("DIV");
    _clearDiv.style.clear = "both";
    this.childElements['chatNow'].appendChild(_clearDiv);
  };

  this.updateSection = function (_id) {
    var _isUnique = true;
    for (var _i = 0; _i < this.section.length; _i++) {
      if (_id === this.section[_i]) _isUnique = false;
    }
    if (_isUnique)
      this.section[this.section.length] = _id;
  };

  this.removeSection = function (_id) {
    var _updateSections = [];
    var _hasSection = false;
    for (var _i = 0; _i < this.section.length; _i++) {
      if (_id !== this.section[_i]) {
        _updateSections[_updateSections.length] = this.section[_i];
      } else {
        _hasSection = true;
      }
    }
    if (_hasSection)
      this.section = _updateSections;
  };

  this.updateLPSection = function (_id) {
    var _isUnique = true;
    for (var _i = 0; _i < window.lpTag.section.length; _i++) {
      if (_id === window.lpTag.section[_i]) _isUnique = false;
    }
    if (_isUnique)
      window.lpTag.section[window.lpTag.section.length] = _id;
  };

  this.removeLPSection = function (_id) {
    var _updateSections = [];
    var _hasSection = false;
    for (var _i = 0; _i < window.lpTag.section.length; _i++) {
      if (_id !== window.lpTag.section[_i]) {
        _updateSections[_updateSections.length] = window.lpTag.section[_i];
      } else {
        _hasSection = true;
      }
    }
    if (_hasSection)
      window.lpTag.section = _updateSections;
  };

  this.initChat = function (args) {
    console.log("Initiate Live Chat with Args", args);
    for (var _i = 0; _i < args.length; _i++) {
      if (args[_i].indexOf(",") === -1) {
        this.updateSection(args[_i]);
      } else {
        var _localArgs = args[_i].split(",");
        for (var _j = 0; _j < _localArgs.length; _j++) {
          this.updateSection(_localArgs[_j]);
        }
      }
    }
    _runLiveChat();
    this.hide();
  };

  this.setupPersistentChat = function (persistentChatToggle, persistentChatLabel) {
    _instance.persistentChatContainer = document.createElement('DIV');
    _instance.persistentChatContainer.setAttribute("class", "persistentChatContainer");
    // delay showing chat everywhere button until consumer va health check query completes
    hidePersistentChatButton();
    document.getElementsByTagName('body')[0].appendChild(_instance.persistentChatContainer);
    if (persistentChatToggle) {
      _instance.persistentChatBtnContainer = document.createElement('DIV');
      _instance.persistentChatBtnContainer.setAttribute("class", "persistentChatBtnContainer");
      _instance.persistentChatBtn = document.createElement('DIV');
      _instance.persistentChatBtn.setAttribute("class", "persistentChatBtn");
      _instance.persistentChatIcon = document.createElement('IMG');
      _instance.persistentChatIcon.setAttribute("class", "persistentChatIcon");
      _instance.persistentChatIcon.src = "https://www.telstra.com.au/etc/designs/liveperson/icon-speech.png";
      _instance.persistentChatBtn.appendChild(_instance.persistentChatIcon);
      _instance.persistentChatLabel = document.createElement('DIV');
      _instance.persistentChatLabel.setAttribute("class", "persistentChatLabel");
      _instance.persistentChatLabel.innerHTML = persistentChatLabel;
      _instance.persistentChatBtn.appendChild(_instance.persistentChatLabel);
      _instance.persistentChatBtn.onclick = function () {
        // Note: RetrieveChatAuthToken will call liveperson.show function.
        /* if (window.RetrieveChatAuthToken) {
         if (!_instance.data.persistentSection) {
         window.RetrieveChatAuthToken([], false);
         } else {
         window.RetrieveChatAuthToken(_instance.data.persistentSection, true);
         }
         }
         else {*/
        if (!_instance.data.persistentSection || _instance.data.persistentSection.length === 0) {
          _instance.show();
        } else {
          _instance.show({isDirect: true, section: _instance.data.persistentSection});
        }
        //}
      };
      //_instance.persistentChatBtn.href = "#";
      _instance.persistentChatBtn.setAttribute("title", persistentChatLabel);
      _instance.persistentChatBtn.setAttribute("id", "persistentChatBtnId"); //used for omniture tracking
      _instance.persistentChatBtnContainer.appendChild(_instance.persistentChatBtn);
      _instance.persistentChatContainer.appendChild(_instance.persistentChatBtnContainer);
    }
  };

  var hidePersistentChatButton = function () {
    if (_instance.persistentChatToggle) {
      _instance.persistentChatContainer.classList.add('hide');
    }
  };

  var showPersistentChatButton = function () {
    if (_instance.persistentChatToggle) {
      _instance.persistentChatContainer.classList.remove('hide');
    }
  };

  // Set Persistent Parameters
  this.setPersistentParameters = function (persistentSection, persistentChat) {
    this.data.persistentSection = persistentSection || [];
    if (!persistentChat) {
      persistentChat = false;
    }

    if (this.persistentChatContainer !== false && persistentChat === false) {
      hidePersistentChatButton();
    }

    if (persistentChat === true) {
      if (!_initCalled || (this.persistentChatContainer !== false && (this.persistentChatContainer.childElementCount === 0))) {
        // if init method was not called or if it was called but persistentChatContainer and its children were not created due to toggle being false, create the container again
        this.setupPersistentChat(persistentChat, this.getPersistentChatLabel(initParams));
      } else {
        this.persistentChatToggle = persistentChat;
        if (!_instance.chatWindowOpen) {
          showPersistentChatButton();
        }
      }
    }
    this.persistentChatToggle = persistentChat;
  };

  // Load VA Orchestrator Config
  var _loadWatchDog = function () {
    var xhttp = new XMLHttpRequest();
    xhttp.onreadystatechange = function () {
      if (this.readyState == 4) {
        if (this.status == 200) {
          //this.responseText;
          _instance._watchDog = JSON.parse(this.responseText);
        }
        // delay updating chat everywhere button so that init call can finish creating dom elements
        setTimeout(updateDtcChatEverywhere, 3000);
      }
    };
    xhttp.open("GET", _instance._watchDogURL, true);
    xhttp.send();
  };

  var updateDtcChatEverywhere = function(){
    // show chat everywhere button based on DTC, bot availability and global persistent chat toggle
    if(_instance.persistentChatLabel) {
      _instance.persistentChatLabel.innerHTML = _instance.getPersistentChatLabel(initParams);
    }
    _instance.setPersistentParameters(_instance.getPersistentSection(initParams), _instance.getInitPersistentChatToggle(initParams));
  };

  // Load Business VA Orchestrator Status
  var _loadBusinessWatchDog = function () {
    var bxhttp = new XMLHttpRequest();
    bxhttp.onreadystatechange = function () {
      if (this.readyState == 4 && this.status == 200) {
        //this.responseText;
        _instance._businessWatchDog = JSON.parse(this.responseText);
      }
    };
    bxhttp.open("GET", _instance._businessWatchDogURL, true);
    bxhttp.send();
  };

  if (!window.__disableVA) {
    _loadWatchDog();
  }

  if (!window.__disableBusinessVA) {
    _loadBusinessWatchDog();
  }
};
var lpSettings = lpSettings || {};
var livePerson = new TelstraLivePerson(lpSettings);