window.__lpEnvSite = "21991129";
        
        window.__watchDogURL = "https://va-healthcheck-service.public.openaiplatform.telstra.com/codi_consumer_health";
        window.__businessWatchDogURL = "https://va-healthcheck-service.public.openaiplatform.telstra.com/codi_business_health";
        window.__loadLivePersonSrc = function(){	window.lpTag=window.lpTag||{};if(typeof window.lpTag._tagCount==='undefined'){window.lpTag={site:window.__lpEnvSite||'81478844',section:lpTag.section||'',autoStart:lpTag.autoStart===false?false:true,ovr:lpTag.ovr||{},_v:'1.6.0',_tagCount:1,protocol:'https:',events:{bind:function(app,ev,fn){lpTag.defer(function(){lpTag.events.bind(app,ev,fn);},0);},trigger:function(app,ev,json){lpTag.defer(function(){lpTag.events.trigger(app,ev,json);},1);}},defer:function(fn,fnType){if(fnType==0){this._defB=this._defB||[];this._defB.push(fn);}else if(fnType==1){this._defT=this._defT||[];this._defT.push(fn);}else{this._defL=this._defL||[];this._defL.push(fn);}},load:function(src,chr,id){var t=this;setTimeout(function(){t._load(src,chr,id);},0);},_load:function(src,chr,id){var url=src;if(!src){url=this.protocol+'//'+((this.ovr&&this.ovr.domain)?this.ovr.domain:'lptag.liveperson.net')+'/tag/tag.js?site='+this.site;}var s=document.createElement('script');s.setAttribute('charset',chr?chr:'UTF-8');if(id){s.setAttribute('id',id);}s.setAttribute('src',url);document.getElementsByTagName('head').item(0).appendChild(s);},init:function(){this._timing=this._timing||{};this._timing.start=(new Date()).getTime();var that=this;if(window.attachEvent){window.attachEvent('onload',function(){that._domReady('domReady');});}else{window.addEventListener('DOMContentLoaded',function(){that._domReady('contReady');},false);window.addEventListener('load',function(){that._domReady('domReady');},false);}if(typeof(window._lptStop)=='undefined'){this.load();}},start:function(){this.autoStart=true;},_domReady:function(n){if(!this.isDom){this.isDom=true;this.events.trigger('LPT','DOM_READY',{t:n});}this._timing[n]=(new Date()).getTime();},vars:lpTag.vars||[],dbs:lpTag.dbs||[],ctn:lpTag.ctn||[],sdes:lpTag.sdes||[],ev:lpTag.ev||[]};lpTag.init();}else{window.lpTag._tagCount+=1;}
 };
        window.__disableVA = false;
        window.__disableBusinessVA = false;
        var lpSettings = lpSettings || {
          "heading": "Need to talk to us?",
          "description": "Please tell us what you want to chat about",
          "persistentChat": true,
          "options": {"route0": {"label": "Mobile on a plan","isActive": "true","section": "telstra,service,aem,consumer","help": "","childs": {"route0": {"label": "Bill, Plan or Add-Ons","isActive": "true","section": "service-mobile,virtualassistant","lead": "MOB-bill-plan-addon","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/mobile-phones/apple' target='_blank'>Order a new phone here</a><br><a href='https://ordertracker.telstra.com.au' target='_blank'>How  to track your order </a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Pre-order-FAQs/ta-p/546950' target='_blank'>Check  your contract termination fees</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Cancel  or change your order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Get  help with a back order</a><br><a href='https://www.my.telstra.com.au/myaccount/payment-extension' target='_blank'>Request a payment extension</a><br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check your Upgrade & Recontracting Fees</a><br><a href='https://www.telstra.com.au/latest-offers/employee-family-friends-offer' target='_blank'>Our latest offers</a>"}, "route1": {"label": "Buy Online","isActive": "true","section": "sales-mobile","lead": "MOB-buy-online","help": "<b>It's quick and easy to:</b><br><a href='https://www.telstra.com.au/mobile-phones/mobiles-on-a-plan#!/filter/brand//os//features//plan/s/sort/featured' target='_blank'>Order a new phone</a><br><a href='https://www.telstra.com.au/mobile-phones/sim-only-plans' target='_blank'>Get a SIM only plan</a><br><a href='https://www.telstra.com.au/deals' target='_blank'>See our latest offers</a><br><a href='https://www.my.telstra.com.au/myaccount/contract-details' target='_blank'>Check your upgrade date and fees</a><br><a href='https://www.telstra.com.au/mobile-phones/upgrade-now' target='_blank'>Check your upgrade options</a><br><a href='https://ordertracker.telstra.com.au/' target='_blank'>Track your order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Get help with a back order</a>"}, "route2": {"label": "Existing Order","isActive": "true","section": "service-general,virtualassistant","lead": "MOB-existing-order","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/mobile-phones/apple' target='_blank'>Order a new phone here</a><br><a href='https://ordertracker.telstra.com.au' target='_blank'>How  to track your order </a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Pre-order-FAQs/ta-p/546950' target='_blank'>Check  your contract termination fees</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Cancel  or change your order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Get  help with a back order</a><br><a href='https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order' target='_blank'>Track your order</a><br>"}, "route3": {"label": "Fault","isActive": "true","section": "fault-mobile,virtualassistant","lead": "MOB-fault","help": "<b>It's quick and easy to:</b> <br><a href='http://mobilesupport.telstra.com.au' target='_blank'>View our Mobile interactive help guides</a><br><a href='https://unlock.telstra.com.au/main?execution=e1s1' target='_blank'>Unlock your iPhone</a>"}, "route4": {"label": "SIM Replacement","isActive": "true","section": "mobile-sim-deflect","lead": "MOB-sim-rep"}, "route5": {"label": "Disconnection","isActive": "true","section": "saves","lead": "MOB-disconnection"}, "route6": {"label": "Other Enquiries","isActive": "true","section": "service-general,mob-other,virtualassistant","lead": "MOB-other","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/mobile-phones/apple' target='_blank'>Order a new phone here</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>How  to track your order </a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Pre-order-FAQs/ta-p/546950' target='_blank'>Check  your contract termination fees</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Cancel  or change your order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Get  help with a back order</a><br><a href='http://support.telstra.com.au/t5/Support/ct-p/Support' target='_blank'>Get help with our online Support Articles</a><br>"}}}, "route1": {"label": "Pre-Paid Mobile","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "Activate or Recharge","isActive": "true","section": "prepaid,virtualassistant","lead": "PPM-activate-recharge","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/how-to-activate-your-pre-paid-service' target='_blank'>How to activate your Pre-Paid Service</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/how-to-recharge-your-pre-paid-service' target='_blank'>How to recharge your Pre-Paid Service</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/automatic-recharge' target='_blank'>Automatic Recharge</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/new-payment-options' target='_blank'>Payment Option</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/check-or-change-your-pre-paid-offer' target='_blank'>How to change your plan</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/pre-paid-troubleshooting-tips' target='_blank'>Troubleshooting</a><br><a href='https://www.my.telstra.com.au/myaccount/track-my-order' target='_blank'>Check your activation status</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid' target='_blank'>Check out our Pre-Paid support articles</a>"}, "route1": {"label": "Existing Order","isActive": "true","section": "prepaid,virtualassistant","lead": "PPM-existing-order"}, "route2": {"label": "My Offer / Plan","isActive": "true","section": "prepaid,virtualassistant","lead": "PPM-my-offer-plan","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/mobile-phones/prepaid-mobiles/old-plans?ti=TR:TR:oct17:pers:premob:til2:pos1:oldpppage' target='_blank'>Old Pre-Paid plans </a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/check-or-change-your-pre-paid-offer' target='_blank'>View or change your plan </a><br><a href='https://www.telstra.com.au/mobile-phones/prepaid-mobiles/offers-and-rates?ti=TR:TR:Prepaidmobile:prepaidplans' target='_blank'>Explore new plans </a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/pre-paid-plus-pack' target='_blank'>Pre-Paid Plus packs </a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/other/international-roaming-with-your-prepaid-service' target='_blank'>International roaming </a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/pre-paid-expiry-periods' target='_blank'>Pre-Paid Expiry period </a>"}, "route3": {"label": "Fault","isActive": "true","section": "fault-prepaid,virtualassistant","lead": "PPM-fault","help": "<b>It's quick and easy to:</b> <br><a href='http://support.telstra.com.au/t5/Pre-Paid/Pre-Paid-troubleshooting-tips/ta-p/398341' target='_blank'>View  Pre-Paid Troubleshooting Tips</a>"}, "route4": {"label": "SIM replacement","isActive": "true","section": "prepaid-sim-deflect","lead": "PPM-sim-rep","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/replacing-a-lost-or-stolen-pre-paid-sim-card' target='_blank'>Replacing a lost or stolen Pre-Paid Sim card</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid/unlocking-your-telstra-mobile-device' target='_blank'>Unlocking your Telstra mobile device </a><br><a href='https://www.my.telstra.com.au/myaccount/track-my-order' target='_blank'>Track your order</a><br><a href='https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Orders-and-Backorders-FAQ/ta-p/546953' target='_blank'>Cancel  or change your order</a><br><a href='https://www.telstra.com.au/support/category/mobiles-tablets/pre-paid' target='_blank'>Check out our Pre-Paid support articles</a>"}, "route5": {"label": "Disconnection","isActive": "true","section": "saves","lead": "PPM-disconnection"}}}, "route2": {"label": "NBN & NBN Bundles","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "Buy Online","isActive": "true","section": "sales-nbn","lead": "NBN-buy-online","help": "<b>It's quick and easy to:</b><br><a href='https://www.telstra.com.au/broadband/nbn' target='_blank'>Browse our Online Shop</a>"}, "route1": {"label": "Bill, Plan or Add-Ons","isActive": "true","section": "service-nbn,virtualassistant","lead": "NBN-bill-plan-addon","help": "<a href='https://www.ordertracker.telstra.com.au/' target='_blank'>Track your NBN Order</a>"}, "route2": {"label": "Existing Order","isActive": "true","section": "nbn-orders,virtualassistant","lead": "NBN-existing-order","help": "<a href='https://www.ordertracker.telstra.com.au/' target='_blank'>Track your NBN Order</a>"}, "route3": {"label": "Moving Home","isActive": "true","section": "nbn-moves,virtualassistant","lead": "NBN-moving-home"}, "route4": {"label": "Fault","isActive": "true","section": "fault-nbn","lead": "NBN-fault"}, "route5": {"label": "Disconnection","isActive": "true","section": "saves","lead": "NBN-disconnection"}}}, "route3": {"label": "Broadband, Bundles & Home Phone","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "Bill, Plan or Add-Ons","isActive": "true","section": "service-home,virtualassistant","lead": "BBHP-bill-plan-addon"}, "route1": {"label": "Buy Online","isActive": "true","section": "sales-home,virtualassistant","lead": "BBHP-buy-online","help": "<b>It's quick and easy to:</b><br><a href='https://www.telstra.com.au/broadband' target='_blank'>Broadband</a><br><a href='https://www.telstra.com.au/bundles' target='_blank'>Bundles</a><br><a href='https://www.telstra.com.au/home-phone?red=/homephone' target='_blank'>Home Phone</a>"}, "route2": {"label": "Existing Order","isActive": "true","section": "service-bundles-home,virtualassistant","lead": "BBHP-existing-order"}, "route3": {"label": "Moving Home","isActive": "true","section": "copper-moves,virtualassistant","lead": "BBHP-moving-home"}, "route4": {"label": "Fault","isActive": "true","section": "fault-adsl,virtualassistant","lead": "BBHP-fault"}, "route5": {"label": "Disconnection","isActive": "true","section": "saves","lead": "BBHP-disconnection"}}}, "route4": {"label": "Entertainment & Apps","isActive": "true","section": "telstra,service,aem,consumer","childs": {"route0": {"label": "24x7 App","isActive": "true","section": "service-apps,virtualassistant","lead": "EAA-247-app"}, "route1": {"label": "Telstra Plus","isActive": "true","section": "telstra-plus,virtualassistant","lead": "EAA-telstraplus","help": "<b>It's quick and easy to:</b><br/><a href='https://telstra.com.au/plus' target='_blank'>Join Telstra Plus</a><br/><a href='https://telstra.com.au/plus' target='_blank'>Find out more about Telstra Plus</a><br/><a href='https://www.telstra.com.au/plus/frequently-asked-questions' target='_blank'>View Telstra Plus FAQ</a><br/><a href='https://id.telstra.com.au/register' target='_blank'>Register for a Telstra ID</a><br/><a href='https://myacct.telstra.com/forgottenUsername?execution=e2s1' target='_blank'>Retrieve your Telstra ID username</a><br/><a href='https://myacct.telstra.com/forgottenPassword?execution=e1s1' target='_blank'>Reset your Telstra ID Password</a><br/>"}, "route2": {"label": "Email","isActive": "true","section": "fault-email,virtualassistant","lead": "EAA-email","help": "<b>It's quick and easy to:</b> <br><a href='https://www.telstra.com.au/webforms/cares' target='_blank'>Troubleshoot email for desktop</a><br><a href='http://mobilesupport.telstra.com.au' target='_blank'>Troubleshoot email for mobile</a>"}, "route3": {"label": "Foxtel","isActive": "true","section": "foxtel","lead": "EAA-foxtel"}, "route4": {"label": "My Account","isActive": "true","section": "service-apps,virtualassistant","lead": "EAA-my-acc","help": "<b>It's quick and easy to:</b> <br><a href='https://id.telstra.com.au/register' target='_blank'>Register for My Account</a><br><a href='https://myacct.telstra.com/forgottenUsername?serviceId=T_COM' target='_blank'>Retrieve your Username</a><br><a href='https://myacct.telstra.com/forgottenPassword?serviceId=T_COM' target='_blank'>Retrieve or reset your Password</a>"}, "route5": {"label": "Telstra Air","isActive": "true","section": "service-apps,virtualassistant","lead": "EAA-telstra-air"}, "route6": {"label": "Platinum","isActive": "true","section": "platinum","lead": "EAA-platinum"}}}, "route5": {"label": "Business Accounts & Products","isActive": "true","section": "telstra,service,aem,consumer,business,businessva","lead": "BAAP-none","childs": {}}}
        };
        /*
 LivePerson class
 */
var console = console || {
  log: function(log1, log2){

  }
};
var TelstraLivePerson = function(_config){
  this.data = _config;
  this.persistentChatContainer = false;
  this.backMask = false;
  this.container = false;
  this.containerBox = false;
  this.closeBT = false;
  this.childElements = {};
  this.siteId = false;
  this.section = false;
  this.sourceSection = false;
  this.authToken = false;
  this.isDirect = false;
  this.lead = false;
  this.urlMap = window.__lpUrlMap || false;
  this.callBack = false;
  this.callBackInterval = 1; // in second
  this.callBackTread = false;
  this.chatWindowOpen = false;
  var _vaSection = "virtualassistant";
  var _vaSection2 = "va-livechat";
  var _businessVaSection = "businessva";
  var _instance = this;
  var _defaultPersistentChatLabel = "Need help? Let's chat.";

  this._watchDogURL = 'virtual-assistant-status';
  if(window.__watchDogURL){
    this._watchDogURL = window.__watchDogURL;
  }

  this._businessWatchDogURL = 'virtual-assistant-status';
  if(window.__businessWatchDogURL){
    this._businessWatchDogURL = window.__businessWatchDogURL;
  }

  this._watchDog = {
    "virtual-assistant-status":{
      "orchestrator":false,
      "watson-virtual-agent":false,
      "liveperson-agent-api":false,
      "watson-tone-analyzer":false
    }
  };
  this._businessWatchDog = {
    "virtual-assistant-status":{
      "orchestrator":false,
      "watson-virtual-agent":false,
      "liveperson-agent-api":false,
      "watson-tone-analyzer":false
    }
  };
  this.isVAActive = function(){
    if(_instance._watchDog
      && (
        (_instance._watchDog["virtual-assistant-status"]
          && _instance._watchDog["virtual-assistant-status"]["orchestrator"]
          && _instance._watchDog["virtual-assistant-status"]["watson-virtual-agent"]
          && _instance._watchDog["virtual-assistant-status"]["liveperson-agent-api"])
        || _instance._watchDog["active"]==true)
    ){
      return true;
    }else{
      return false;
    }
  };
  this.isBusinessVAActive = function(){
    if(_instance._businessWatchDog
      && (
        (_instance._businessWatchDog["virtual-assistant-status"]
        && _instance._businessWatchDog["virtual-assistant-status"]["orchestrator"]
        && _instance._businessWatchDog["virtual-assistant-status"]["watson-virtual-agent"]
        && _instance._businessWatchDog["virtual-assistant-status"]["liveperson-agent-api"])
        || _instance._businessWatchDog["active"]==true)
    ){
      return true;
    }else{
      return false;
    }
  };
  // async bind
  var _style = "";
  _style+= '.telstra_live_person_back.hide, .telstra_live_person_containerBox.hide, .persistentChatContainer.hide{display:none;}';
  _style+= '.telstra_live_person_back{width:100%; height:1000%; position: absolute; top: 0; left: 0; background-color: #666666; opacity: 0.8;}';
  _style+= '.telstra_live_person_containerBox{width: 100%;position: fixed; top: 100px;font-size:14px;}';
  _style+= '.telstra_live_person_container{width: 80%; max-width:474px; max-height:100%; min-height: 220px; margin: 0px auto; background-color: #ffffff;color: #666666; padding: 10px;}';
  _style+= '.telstra_live_person_container_header{font-size: 24px; padding: 10px; border-bottom: 1px solid #dddddd;}';
  _style+= '.telstra_live_person_container_description{padding: 10px;}';
  _style+= '.telstra_live_person_container_routeLevel1{width: 90%; padding: 5px 10px; margin-bottom: 5px;}';
  _style+= '.telstra_live_person_container_routeLevel1>select{width: 100%; padding: 5px 0px;}';
  _style+= '.telstra_live_person_container_routeLevel2{width: 90%; padding: 5px 10px; margin-bottom: 5px;}';
  _style+= '.telstra_live_person_container_routeLevel2>select{width: 100%; padding: 5px 0px;}';
  _style+= '.telstra_live_person_container_chatNow_desc{width: 90%; padding: 5px 10px;}';
  _style+= '.telstra_live_person_container_chatNow_bt{float: right;left: -20px;}';
  _style+= '.persistentChatContainer{width:100%;position:fixed;bottom:0px}';
  _style+= '.persistentChatBtnContainer{max-width:1365px;margin-right:auto;margin-left:auto}';
  _style+= '.persistentChatBtn{background-color:#1a5199;padding:6px 10px 6px 12px;float:right;z-index:1040;text-decoration:none}';
  _style+= '.persistentChatBtn:hover{text-decoration:none !important}';
  _style+= '.persistentChatBtn:focus{color:#fff !important}';
  _style+= '.persistentChatLabel{padding-top:2px;font-weight:bold;font-size:16px;margin-left:36px;margin-right:5px;color:#fff}';
  _style+= '.persistentChatIcon{float:left;width:28px;padding:2px}';
  _style+= '@media only screen and (max-width:767px){.persistentChatBtnContainer{width:auto;} .persistentChatBtn{border-radius:50%;padding:18px;margin-bottom:40px;margin-right:30px} .persistentChatLabel{display:none} .persistentChatIcon{width:29px}}';
  //_style+= '.LPMcontainer.LPMoverlay{display:none!important;}';


  var _styleElement = document.createElement("STYLE");
  _styleElement.innerHTML = _style;
  document.getElementsByTagName('head')[0].appendChild(_styleElement);
  var _asyncLoad = setTimeout(function(){
    if(document.getElementsByTagName('body').length !=0 ){
      _instance.backMask = document.createElement('DIV');
      _instance.backMask.setAttribute("class","telstra_live_person_back hide");
      _instance.container = document.createElement('DIV');
      _instance.container.setAttribute("class", "telstra_live_person_container modal-content");
      _instance.containerBox = document.createElement('DIV');
      _instance.containerBox.setAttribute("class", "telstra_live_person_containerBox hide");
      _instance.containerBox.appendChild(_instance.container);

      _instance.closeBT = document.createElement('BUTTON');
      _instance.closeBT.setAttribute("class", "close");
      _instance.closeBT.onclick = function(){
        _instance.hide();
      };
      _instance.container.appendChild(_instance.closeBT);

      document.getElementsByTagName('body')[0].appendChild(_instance.backMask);
      document.getElementsByTagName('body')[0].appendChild(_instance.containerBox);
      _instance.render();
      clearTimeout(_asyncLoad);
    }
  }, 500);
  this.init = function(_initSetting){
    this.persistentChatToggle = this.data.persistentChat && _initSetting && _initSetting.persistentChat;
    var persistentChatLabel = (_initSetting.persistentChatLabel && _initSetting.persistentChatLabel != "") ? _initSetting.persistentChatLabel : _defaultPersistentChatLabel;
    this.data.persistentSection = this.data.persistentSection || (_initSetting && _initSetting.persistentSection);
    this.setupPersistentChat(this.persistentChatToggle, persistentChatLabel);

    this.section = _initSetting.section || [];
    if(this.urlMap){
      var _urlVal = document.URL.split("?")[0].split("#")[0];
      if(this.urlMap[_urlVal]){
        this.section = this.urlMap[_urlVal];
      }
    }
    this.sourceSection = _initSetting.sourceSection || [];

    this.callBack = _initSetting.callBack || false;
    this.callBackInterval = _initSetting.callBackInterval || this.callBackInterval;

    /*Initializing TP TAG*/
    window.lpTag = window.lpTag || {};
    window.lpTag.section = this.section;
    if(window.__loadLivePersonSrc){
      window.__loadLivePersonSrc();
      // incase if lp overwrite sections
      window.lpTag.section = this.section;
    }
    this.section = JSON.parse(JSON.stringify(this.sourceSection));
    window.lpTag.sdes = lpTag.sdes||[];
    this.isDirect = _initSetting.isDirect;
    var _styleLocal = "";
    if(!_initSetting.onlyTcomCSS){
      _styleLocal+= '.telstra_live_person_container>.close {float: right;display: block;height: 26px;width: 26px;border: 0;padding: 0;cursor: pointer;background-color: #00aaf3;}';
      _styleLocal+= '.close:after {display: inline-block;content: "x";font-size: 18px !important;color: #fff !important;font-weight: normal !important;line-height: 26px;}';
      if(_initSetting.forceButtonCss){
        _styleLocal+= '.button,.btn {padding: 14px 20px 14px 20px;border: none;text-decoration: none;display: inline-block;white-space: nowrap;position: relative;outline: none;line-height: normal;max-width: 100%;background-color: #1964c8;color: #fff;}';
      }
    }else{
      //Tcom Specific css
    }
    var _styleLocalElement = document.createElement("STYLE");
    _styleLocalElement.innerHTML = _styleLocal;
    document.getElementsByTagName('head')[0].appendChild(_styleLocalElement);

    // Add event Listner
    window.lpTag.events.bind("lpUnifiedWindow","state",function(_data) {
      // when resume;
      if(_data && (_data.state === "waiting" || _data.state === "resume" )){
        if(_instance.callBackTread){
          clearInterval(_instance.callBackTread);
          _instance.callBackTread = false;
        }else if(_instance.callBack){
          _instance.callBackTread = setInterval(function(){
            _instance.callBack();
          }, _instance.callBackInterval*1000);
        }
      }else if(_data && _data.state === "ended"){
        // when ended;
        if(_instance.callBackTread){
          clearInterval(_instance.callBackTread);
          _instance.callBackTread = false;
        }
      }
      if(_data && (_data.state === "waiting" || _data.state === "preChat" || _data.state === "chatting")){
        _instance.persistentChatContainer.classList.add('hide');
      }
    });
    window.lpTag.events.bind("lpUnifiedWindow","windowClosed",function(_data) {
      _instance.persistentChatContainer.classList.remove('hide');
    });
  };


  var _runLiveChat = function(){
    var sdesConsumerConfig = {
      "type": "ctmrinfo",  //MANDATORY
      "info": {
        "cstatus": "non-auth"
      }
    }
    if(_instance.authToken){
      sdesConsumerConfig.info.cstatus = "auth-tdi";
      sdesConsumerConfig.info.customerId = _instance.authToken;
    }
    window.lpTag.sdes.push(sdesConsumerConfig);
    if(_instance.lead){
      lpTag.sdes.push({
        "type": "lead",  //MANDATORY
        "lead": {
          "topic": _instance.lead+"",  //Customers Level1+Level2 routing choice selection as string - REFER TO TAB3 COLUMN E
        }
      });
    }
    // Section Manipulation for Consumer VA
    if(window.__disableVA || !_instance.isVAActive()){
      // remove VA section
      _instance.removeSection(_vaSection);
      _instance.removeSection(_vaSection2);
    }
    // Section Manipulation for Business VA
    if(window.__disableBusinessVA || !_instance.isBusinessVAActive()){
      // remove VA section
      _instance.removeSection(_businessVaSection);
    }
    window.lpTag.newPage(document.URL, {
      section: _instance.section,   //REFER TO TAB3 COLUMN I
    });
    _instance.section = JSON.parse(JSON.stringify(_instance.sourceSection));
    var engagementId; // NOTE: The value of the var has to be an integer.
    var ignoreOffer = false;
    window.lpTag.events.bind("LP_OFFERS","OFFER_IMPRESSION",function(data) {  //This is triggered when the engagement has been displayed on the page.
      if (data.engagementType === 6) {
        // The ignoreOffer flag is added for the workaround, if it's true we don't execute the auto click code
        if (ignoreOffer == undefined || !ignoreOffer) {
          engagementId = data.engagementId;
        var checkForChat = setInterval(checkRendererStubReady, 500);

        function checkRendererStubReady() {

          if (window.lpTag && window.lpTag.taglets && window.lpTag.taglets.rendererStub){
            var info = window.lpTag.taglets.rendererStub.getEngagementInfo(engagementId);
              if (info.state != "undefined" && (info.state === 1 || info.state === 2)) {
                window.lpTag.taglets.rendererStub.click(engagementId);
              clearInterval(checkForChat);
            }
          }
        }
        } else {
          // Turn the flag off for the next engagment impression
          ignoreOffer = false;
        }
      }
    });
    // Bind to another event which triggers when the chat window state changes
      window.lpTag.events.bind({
      appName: 'API',
      eventName: 'state',
      func: function(data) {
        // If received window init state, which means chat window is going to open
        // We set the flag to true to ignore next impress which will be delivered immediately after window close.
        // Adding 'ended' and 'applicationEnded' state for fallback
        if(data==='init' || data==='ended' || data==='applicationEnded'){
            ignoreOffer = true;
            if(data!=='init'){
                hidePersistentChatButton();
                _instance.chatWindowOpen = true;
            }else{
                showPersistentChatButton();
              _instance.chatWindowOpen = false;
            }
        }else if(data==='postChat'){
          _instance.chatWindowOpen = true;
          // ignore postChat event for persistentChat Container show/hide to avoid flickering
        }else{
            hidePersistentChatButton();
          _instance.chatWindowOpen = true;
        }
      }
    });
  }
  this.show= function(_showConfig){
    var _showConfig = _showConfig || {};
    if(_showConfig.section && _showConfig.section.length && _showConfig.section.length>0){
      for(var _i = 0; _i<_showConfig.section.length; _i++){
        this.updateSection(_showConfig.section[_i]);
      }
    }
    if(_showConfig.authToken){
      this.authToken = _showConfig.authToken;
      this.updateSection("auth-tdi");
      this.removeSection("non-auth");
    }else{
      this.updateSection("non-auth");
      this.removeSection("auth-tdi");
    }
    if(_showConfig.lead){
      this.lead = _showConfig.lead;
    }
    if(this.isDirect || _showConfig.isDirect){
      console.log("direct route");
      _runLiveChat();
    }else{
      //add exclude
      this.updateLPSection("exclude");

      _instance.backMask.classList.remove('hide');
      _instance.containerBox.classList.remove('hide');
      _instance.persistentChatContainer.classList.add('hide');
    }
  }

  this.hide= function(){
    //Remove exclude
    this.removeLPSection("exclude");

    _instance.backMask.classList.add('hide');
    _instance.containerBox.classList.add('hide');
    _instance.childElements['routeLevel1Select'].value="0";
    _instance.onSelectRouter1(_instance.childElements['routeLevel1Select'].value);
    _instance.persistentChatContainer.classList.remove('hide');
  }

  this.render = function(){
    this.childElements['header'] = document.createElement("DIV");
    this.childElements['header'].setAttribute("class", "telstra_live_person_container_header");
    this.childElements['header'].innerHTML = this.data.heading;
    this.container.appendChild(this.childElements['header']);

    this.childElements['description'] = document.createElement("DIV");
    this.childElements['description'].setAttribute("class", "telstra_live_person_container_description");
    this.childElements['description'].innerHTML = this.data.description;
    this.container.appendChild(this.childElements['description']);


    this.childElements['routeLevel1'] = document.createElement("DIV");
    this.childElements['routeLevel1Select'] = document.createElement("SELECT");
    var _defaultOption = document.createElement("OPTION");
    _defaultOption.value="0";
    _defaultOption.innerHTML="Choose a category";
    this.childElements['routeLevel1Select'].appendChild(_defaultOption);
    for(var _option in this.data.options){
      var _localOption = document.createElement("OPTION");
      _localOption.value = _option;
      _localOption.innerHTML = this.data.options[_option].label;
      this.childElements['routeLevel1Select'].appendChild(_localOption);
    }
    this.childElements['routeLevel1Select'].onchange = function(e){
      _instance.onSelectRouter1(e.target.value);
    };
    this.childElements['routeLevel1'].setAttribute("class", "telstra_live_person_container_routeLevel1");
    this.childElements['routeLevel1'].appendChild(this.childElements['routeLevel1Select']);
    this.container.appendChild(this.childElements['routeLevel1']);
    //this.container.innerHTML = "Popup";


    this.childElements['routeLevel2'] = document.createElement("DIV");
    this.childElements['routeLevel2'].setAttribute("class", "telstra_live_person_container_routeLevel2");
    this.container.appendChild(this.childElements['routeLevel2']);

    // Chat now component
    this.childElements['chatNow'] = document.createElement("DIV");
    this.childElements['chatNow'].setAttribute("class", "telstra_live_person_container_chatNow");
    this.container.appendChild(this.childElements['chatNow']);
  }

  this.onSelectRouter1 = function(_id){
    console.log("Route1Selected:"+_id);
    //clear child
    while (this.childElements['routeLevel2'].firstChild) {
      this.childElements['routeLevel2'].removeChild(this.childElements['routeLevel2'].firstChild);
    }
    if(_id+""!="0"){
      if(this.data.options[_id].childs && JSON.stringify(this.data.options[_id].childs)!=JSON.stringify({})){
        var _dataOptions = this.data.options[_id].childs
        this.childElements['routeLevel2Select'] = document.createElement("SELECT");
        this.childElements['routeLevel2'].appendChild(this.childElements['routeLevel2Select']);
        var _defaultOption = document.createElement("OPTION");
        _defaultOption.value="0";
        _defaultOption.innerHTML="Choose a category";
        this.childElements['routeLevel2Select'].appendChild(_defaultOption);
        for(var _option in _dataOptions){
          var _localOption = document.createElement("OPTION");
          _localOption.value = _option;
          _localOption.innerHTML = _dataOptions[_option].label;
          this.childElements['routeLevel2Select'].appendChild(_localOption);
        }
        this.childElements['routeLevel2Select'].onchange = function(e){
          _instance.onSelectRouter2(e.target.value);
        };
        this.showChatNow(false, false);
      }else{
        this.childElements['routeLevel2Select'] = false;
        var _parentObject = false;
        for(var _option in this.data.options){
          if(_option === _id){
            _parentObject = this.data.options[_option];
            _parentObject.id = _id;
          }
        }
        this.showChatNow(_parentObject, false);
        console.log("No child route found for "+_id);
      }
    }else{
      this.showChatNow(false, false);
    }
  }


  this.onSelectRouter2 = function(_id){
    var _ParentRouteId = this.childElements['routeLevel1Select'].value;
    var _ChildRouteId = this.childElements['routeLevel2Select'];
    if(_ChildRouteId){
      _ChildRouteId = _ChildRouteId.value;
    }
    var _parentObject = false;
    var _childObject = false;
    for(var _option in this.data.options){
      if(_option === _ParentRouteId){
        _parentObject = this.data.options[_option];
        _parentObject.id = _ParentRouteId;
        for(var _childOption in this.data.options[_option].childs){
          if(_childOption === _ChildRouteId){
            _childObject = this.data.options[_option].childs[_childOption];
            _childObject.id = _ChildRouteId;
          }
        }
      }
    }
    if(_id+""=="0"){
      this.showChatNow(false, false);
    }else{
      this.showChatNow(_parentObject, _childObject);
    }
  }

  this.showChatNow = function(_parentObject, _childObject){
    var _showableObj = _childObject || _parentObject;
    var _helpShowable = function(_arrString){
      var __returnObj = true;
      if(_arrString && _arrString.length>0){
        for(var _arrStringI = 0; _arrStringI < _arrString.length; _arrStringI++){
          var _sectionArr = _arrString[_arrStringI].split(',');
          for(var _sectionArrI = 0; _sectionArrI < _sectionArr.length; _sectionArrI++){
            if(_sectionArr[_sectionArrI] == _vaSection){
              //__returnObj = false;
            }
          }
        }
      }
      return __returnObj;
    };
    //clear child
    while (this.childElements['chatNow'].firstChild) {
      this.childElements['chatNow'].removeChild(this.childElements['chatNow'].firstChild);
    }
    if(!_showableObj){
      return;
    }

    if(_showableObj.lead){
      this.lead = _showableObj.lead;
    }else{
      this.lead = false;
    }

    var _infoArray = [];
    _infoArray[0] = _parentObject.section;
    if(_childObject){
      _infoArray[1] = _childObject.section;
    }

    this.childElements['chatNowDesc'] = document.createElement("DIV");
    this.childElements['chatNowDesc'].setAttribute("class", "telstra_live_person_container_chatNow_desc");
    this.childElements['chatNow'].appendChild(this.childElements['chatNowDesc']);
    if(_showableObj.help && _showableObj.help!=""){
      // remove if section for child or parent has _vaSection
      var _sectionStringArr = [];
      if(_parentObject && _parentObject.section){
        _sectionStringArr[_sectionStringArr.length]=_parentObject.section;
      }
      if(_childObject && _childObject.section){
        _sectionStringArr[_sectionStringArr.length]=_childObject.section;
      }
      if(_helpShowable(_sectionStringArr) || window.__disableVA || (!window.__disableVA && !_instance.isVAActive())){
        this.childElements['chatNowDesc'].innerHTML = _showableObj.help;
      }
    }
    this.childElements['chatNowBt'] = document.createElement("A");
    this.childElements['chatNowBt'].setAttribute("class", "telstra_live_person_container_chatNow_bt btn primary");
    this.childElements['chatNowBt'].innerHTML = "Chat now";
    this.childElements['chatNowBt'].setAttribute("href", "javascript:void(0);");
    // Adding Chat initialisation
    this.childElements['chatNowBt'].onclick = function(){
      _instance.initChat(_infoArray);
    }
    this.childElements['chatNow'].appendChild(this.childElements['chatNowBt']);
    var _clearDiv = document.createElement("DIV");
    _clearDiv.style.clear = "both";
    this.childElements['chatNow'].appendChild(_clearDiv);
  }

  this.updateSection = function(_id){
    var _isUnique = true;
    for(var _i = 0; _i<this.section.length; _i++){
      if(_id === this.section[_i])_isUnique = false;
    }
    if(_isUnique)
      this.section[this.section.length] = _id;
  }

  this.removeSection = function(_id){
    var _updateSections = [];
    var _hasSection = false;
    for(var _i = 0; _i<this.section.length; _i++){
      if(_id !== this.section[_i]){
        _updateSections[_updateSections.length] =  this.section[_i];
      }else{
        _hasSection = true;
      }
    }
    if(_hasSection)
      this.section = _updateSections;
  }

  this.updateLPSection = function(_id){
    var _isUnique = true;
    for(var _i = 0; _i<window.lpTag.section.length; _i++){
      if(_id === window.lpTag.section[_i])_isUnique = false;
    }
    if(_isUnique)
      window.lpTag.section[window.lpTag.section.length] = _id;
  }

  this.removeLPSection = function(_id){
    var _updateSections = [];
    var _hasSection = false;
    for(var _i = 0; _i<window.lpTag.section.length; _i++){
      if(_id !== window.lpTag.section[_i]){
        _updateSections[_updateSections.length] =  window.lpTag.section[_i];
      }else{
        _hasSection = true;
      }
    }
    if(_hasSection)
      window.lpTag.section = _updateSections;
  }

  this.initChat = function(args){
    console.log("Initiate Live Chat with Args", args);
    for(var _i = 0; _i< args.length; _i++){
      if(args[_i].indexOf(",") === -1){
        this.updateSection(args[_i]);
      }else{
        var _localArgs = args[_i].split(",");
        for(var _j = 0; _j< _localArgs.length; _j++){
          this.updateSection(_localArgs[_j]);
        }
      }
    }
    _runLiveChat();
    this.hide();
  }

  this.setupPersistentChat = function(persistentChatToggle, persistentChatLabel){
    _instance.persistentChatContainer = document.createElement('DIV');
    _instance.persistentChatContainer.setAttribute("class","persistentChatContainer");
    document.getElementsByTagName('body')[0].appendChild(_instance.persistentChatContainer);
    if(persistentChatToggle){
      _instance.persistentChatBtnContainer = document.createElement('DIV');
      _instance.persistentChatBtnContainer.setAttribute("class","persistentChatBtnContainer");
      _instance.persistentChatBtn = document.createElement('A');
      _instance.persistentChatBtn.setAttribute("class","persistentChatBtn");
      _instance.persistentChatIcon = document.createElement('IMG');
      _instance.persistentChatIcon.setAttribute("class","persistentChatIcon");
      _instance.persistentChatIcon.src = "https://www.telstra.com.au/etc/designs/liveperson/icon-speech.png";
      _instance.persistentChatBtn.appendChild(_instance.persistentChatIcon);
      _instance.persistentChatLabel = document.createElement('DIV');
      _instance.persistentChatLabel.setAttribute("class","persistentChatLabel");
      _instance.persistentChatLabel.innerHTML = persistentChatLabel;
      _instance.persistentChatBtn.appendChild(_instance.persistentChatLabel);
      _instance.persistentChatBtn.onclick = function(){
	    // Note: RetrieveChatAuthToken will call liveperson.show function.
        if (window.RetrieveChatAuthToken) {
          if (!_instance.data.persistentSection) {
              window.RetrieveChatAuthToken([], false);
          } else {
              window.RetrieveChatAuthToken(_instance.data.persistentSection, true);
          }
        } else {
          if (!_instance.data.persistentSection || _instance.data.persistentSection.length === 0) {
              _instance.show();
          } else {
              _instance.show({isDirect: true, section: _instance.data.persistentSection});
          }
        }
      };
      _instance.persistentChatBtn.href = "#";
      _instance.persistentChatBtn.setAttribute("title",persistentChatLabel);
      _instance.persistentChatBtn.setAttribute("id","persistentChatBtnId"); //used for omniture tracking
      _instance.persistentChatBtnContainer.appendChild(_instance.persistentChatBtn);
      _instance.persistentChatContainer.appendChild(_instance.persistentChatBtnContainer);
    }
  }

  var hidePersistentChatButton = function() {
    if (_instance.persistentChatToggle) {
      _instance.persistentChatContainer.classList.add('hide');
    }
  };

  var showPersistentChatButton = function() {
    if (_instance.persistentChatToggle) {
      _instance.persistentChatContainer.classList.remove('hide');
    }
  };

  // Set Persistent Parameters
  this.setPersistentParameters = function(persistentSection, persistentChat) {
    this.data.persistentSection = persistentSection || [];
    if (!persistentChat) {
      persistentChat = false;
    }

    if (this.persistentChatContainer !== false && persistentChat === false) {
      hidePersistentChatButton();
    }

    if (persistentChat === true) {
      if (this.persistentChatContainer !== false && (this.persistentChatContainer.childElementCount === 0)) {
        this.setupPersistentChat(persistentChat, _defaultPersistentChatLabel);
      } else {
        this.persistentChatToggle = persistentChat;
        if (!_instance.chatWindowOpen) {
          showPersistentChatButton();
        }
      }
    }
    this.persistentChatToggle = persistentChat;
  };

  // Load VA Orchestrator Config
  var _loadWatchDog = function() {
    var xhttp = new XMLHttpRequest();
    xhttp.onreadystatechange = function() {
      if (this.readyState == 4 && this.status == 200) {
        //this.responseText;
        _instance._watchDog = JSON.parse(this.responseText);
      }
    };
    xhttp.open("GET", _instance._watchDogURL, true);
    xhttp.send();
  };

  // Load Business VA Orchestrator Status
  var _loadBusinessWatchDog = function (){
    var bxhttp = new XMLHttpRequest();
    bxhttp.onreadystatechange = function() {
      if (this.readyState == 4 && this.status == 200) {
        //this.responseText;
        _instance._businessWatchDog = JSON.parse(this.responseText);
      }
    };
    bxhttp.open("GET", _instance._businessWatchDogURL, true);
    bxhttp.send();
  };

  if(!window.__disableVA){
    _loadWatchDog();
  }

  if(!window.__disableBusinessVA){
    _loadBusinessWatchDog();
  }
}
var lpSettings = lpSettings || {};
var livePerson = new TelstraLivePerson(lpSettings);