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What happens when I no longer have any Pre-Paid credit?

When your credit expires or runs out, you move into a ‘Recharge Only Period’ and you lose any remaining credit on your phone. You won’t be able to make calls or access the internet until you recharge.


Can I make any calls at all during a Recharge Only Period?

During your Recharge Only Period you can only make calls to:

  • 125 88 88 recharge hotline. It’s a free call from your Telstra Pre-Paid service
  • Emergency numbers like 000 and 112. Find out more on the Triple Zero (000) website
  • Freecall phone numbers, like Telstra Customer Service.


Can I still receive calls during a Recharge Only Period?

Yes, you can still receive calls during a Recharge Only Period.


How long have I got to recharge before my service is deactivated?

  • You have 3, 6 or 12 months to recharge, depending on your Pre-Paid offer
  • Find out how long your recharge period is on Telstra 24x7 App or Telstra 24x7 My Account.
  • If you don't recharge within that time, your service will be deactivated and you’ll lose your Telstra mobile number.






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