Pre-Paid

Showing 33 articles

• How do I assess the condition of my Mobile Lease phone?

• What are my end of contract options on a Mobile Lease plan?

• What are Mobile Lease plans?

• Plus Packs for Pre-Paid

• What is the NRL Official App?

• What is the Netball Live App?

• What is a Voice and Data Pack?

• How do I set up and manage a Voice and Data pack on Telstra 24x7 My Account?

• How do I set up and manage a Voice and Data pack on Telstra 24x7^® My App?

• What is the BigPond Movies app?

• What is the Telstra StayConnected App?

• How do I activate my post-paid SIM card?

• Pre-Paid recharge - troubleshooting tips

• How do I switch off International Roaming?

• Where is International Roaming available and what are the rates for Pre-Paid?

• What is the Telstra Device Care App?

• What mobile plans does Telstra offer?

• I’ve lost my mobile - what do I do?

• What apps can I use with my Telstra service?

• What is Apple Music?

• How do I extend my ring time?

• Can I change my mobile number?

• What Is Near Field Communication (NFC)?

• What’s a Cooling Off Period?

• Can I be informed about new products and devices?

• What is Mobile Enhanced SMS?

• What does it mean when something is on ‘Back Order’?

• Can I pay for a mobile phone or tablet in monthly instalments?

• How do I check for software updates for my smartphone?

• Can I change from Pre-Paid to post-paid, or vice-versa?

• How do I add my Pre-Paid mobile to Telstra 24x7 My Account?

• Why is my phone saying ‘SOS only’?

• How do I unlock my iPhone to take to another carrier?

• Can I use my Telstra Pre-Paid phone overseas?

• How will I get paid if I trade-in my device?

• What is Telstra Wi-Fi Calling?

• Wi-Fi Calling frequently asked questions

• How do I set up Wi-Fi Calling on an Android phone?

• How do I set up Wi-Fi Calling on my Apple iPhone or iPad?

• Troubleshooting - Telstra Wi-Fi Calling

• International Roaming – Troubleshooting

• Troubleshooting Voice & Data Packs

• How can I reduce my phone bill while I’m travelling overseas?

• What is the Telstra Smart Home App?

• What is the Telstra TV App?

• What if I’m having trouble activating my Pre-Paid service?

• What is the AFL Live App?

• How do I check my mobile or tablet contract?

• How do I disconnect my mobile or mobile broadband?

• What’s in a Telstra Pre Paid Extra^™ plan?

• What is an International Day Pass?

• How do I enable my International Day Pass?

• Where is International Roaming available and what are the rates?

• How do I check my International Day Pass usage?

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• Check your International Day Pass usage

• How do I make calls from my mobile when I’m overseas?

• What do I do if I’ve lost my mobile device or SIM card?

• How do I set up International Roaming on my phone?

• What’s in the Day2Day plan?

• How do I use my Pre-Paid phone overseas?

• New payment options

• Automatic recharge

• How do I activate my Telstra Pre-Paid SIM Card?

• How do I recharge my Pre-Paid mobile service?

• How do I manage MessageBank on my mobile?

• Mobile data speed and dropout issues

• What is Telstra One Number?

• How do I subscribe to Telstra One Number?

• How do I cancel my Telstra One Number subscription?

• What does the 'Remove Telstra Plan' option in the Watch app do?

• How Telstra One Number is billed

• How to use your connected Apple Watch Series 3 GPS + Cellular?

• How am I charged for calls and texts from my Apple Watch?

• What should I do if I lose my Apple Watch Series 3 GPS + Cellular?

• What is the Telstra Screen Replacement Guarantee?

• What is Mobile Swap Assure?

• How do I upgrade my phone on a Mobile Lease plan?

• What do I need to do before I return my device?

• Telstra Premium Care Mobile Insurance Cease Sale

• What does 1.5 Mbps mean?

• How is data use measured?

• What is internet shaping?

• How do I trade-in my mobile or tablet?

• How do I set up call forwarding on my mobile?

• How to transfer content from your old to your new mobile

• 4G Network updates

• Step by Step guide to setting up features on your mobile or tablet

• What is Extra Data and how is it different to excess data charges?

• How can I be smarter with my mobile data?

• What to do if your mobile device is lost or stolen

• How do I view or change my Pre-Paid offer?

• Data Share Plan

• How do I unlock my Telstra phone to work on another network?

  How do I unlock my Telstra phone to work on another network?

  To unlock your Pre-Paid mobile:

  All Telstra Pre-Paid mobiles are locked so they only work on the Telstra mobile network.

  To unlock your Pre-Paid device you’ll need its IMEI number. This is a unique 15-digit number which every mobile device has.

  To find your IMEI number:

  • Dial * # 0 6 # into your mobile
  • Your 15 digit IMEI number will come up; write it down!

  Back up your phone first:

  Before you unlock it, make sure you back up the data on your phone - or you may lose it. 

  Backing up is different for each phone and model. For your phone’s back up instructions:

  • Go to mobile support
  • Search for your phone and then select it
  • Search for back up instructions.

  To unlock your Pre-Paid mobile:

  Call us on 1258880 and have your IMEI ready, or if you’re overseas call +61 439 125 888 (international call charges will apply). You can also visit your nearest Telstra store.

  We’ll tell you what your unlocking fee is, and how you can pay it. Once we’re received payment, you’ll receive an Unlocking Code. We’ll walk you through the unlocking instructions.

  To unlock your Post-Paid mobile:

  We don’t currently lock Telstra mobiles on a post-paid plan to our network. If you’re on a post-paid plan and believe your phone IS locked to our network:

  • Call 13 22 00 and say ‘unlock handset’
  • Visit your nearest Telstra store

  If you have an iPhone, click here for more instructions.

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• Telstra mobile network coverage

• Unlock your Apple iPhone and iPad2

• Troubleshoot mobile phone reception problems or dropped calls

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• Can I unlock my Pre-Paid Mobile?

• What is StayConnected Plus?

• How do I troubleshoot my mobile?