Pre-Paid

Showing 21 articles

• Telstra Pre-Paid Day2Day plan

• How to activate your Pre-Paid service

• How to recharge your Pre-Paid service

• Set up, manage or cancel your MessageBank service

• Mobile data speed and dropout issues

• Telstra Pre-Paid Plus Offer

• How to trade-in your old mobile device

• How to view and track your mobile data usage online

• Telstra Premium Care - Mobile Insurance (Cease Sale)

• How to set up your mobile for call forwarding

• Troubleshooting for International Roaming

• How to transfer content from your old to your new mobile

• 4G Network updates

• Step by Step guide to setting up features on your mobile or tablet

• How does Extra Data work?

• Data and usage tips

• What to do if your mobile device is lost or stolen

• View or Change your Pre-Paid plan

• Data Share Plan

• Unlocking your Telstra mobile device

  Pre-Paid mobile unlocking

  Telstra Pre-Paid mobiles (including iPhones) are locked for use only on Telstra's network. To have your Pre-Paid mobile unlocked, an unlocking fee may apply.

  Please contact us on 125 8880, or visit us in-store to arrange the unlocking of your mobile handset.

  Find a store near you

  
  Device Back up instructions

  Please make sure you back up your mobile handset before trying any unlocking procedures. If you do not back up your mobile handset you may lose the information stored on your handset. 

  Please select the model of your device for back up instructions. For other models please click ‘Get Mobile Support’, select your handset and search for back up instructions.

  • iPhone 6 back up instructions
  • Samsung Galaxy S6 back up instructions
  • HTC One M9 back up instructions
  • Nokia 1020 back up instructions
  • Get mobile support

   

  Unlock your Pre-Paid Mobile

  To unlock your Pre-Paid mobile you will need first find out what your IMEI number is. An IMEI number is a unique, 15-digit number given to all mobile devices. To find your IMEI number dial * # 0 6 # into your mobile. Please write down the 15-digit number, then contact us to help you unlock your mobile.  

  We will advise you of the applicable unlocking fee and discuss payment options. Once payment is received, we will provide you with the unlocking code and a Telstra consultant will walk you through the unlocking instructions.

  Please contact a Telstra consultant in-store or on the following phone numbers:

  Contact method	125 Number
  Telstra Pre-Paid Unlocking Centre	125 8880
  A non-Telstra phone	13 22 00 and say 'Pre-Paid'
  Calling from overseas	+61 439 125 888 (international call charges will apply)

  
  Taking your Pre-Paid mobile handset overseas

  International roaming is already activated on all Telstra Pre-Paid services. This is to help you take your Pre-Paid service overseas with you. We recommend that you change your Pre-Paid offer to our freedom offer, this offer provides the best value for international call rates. 

  Pre-Paid international charges

  
  If you don’t want to use your Telstra Pre-Paid service while you travel overseas but you want to use your Telstra Pre-paid mobile with an overseas carrier, you will need to unlock your Pre-Paid mobile from the Telstra network.

  
  Locked to another provider

  If your mobile handset is locked to another carrier’s network, you’ll need to contact that carrier if you want to take up a Telstra Pre-Paid service using that mobile handset. Alternatively, you can visit our online shop to see what deals we have on new Pre-Paid mobiles. 

  Telstra Pre-Paid online shop

  
  Mobile Phone on a contract unlocking

  All current Telstra mobiles that come with a Post-Paid contract are not locked to our network. If you believe your mobile is locked to our network please try one of the following methods.

  
  iPhone unlocking procedures

  Before attempting to unlock your iPhone make sure you back up your iPhone. If you do not back up your mobile handset you may lose the information stored on your handset.

  iPhone backup instructions

  
  iPhone 3, 3G, 3GS, 4, 4S and 5 are possibly locked to our network, to unlock your iPhone select the ‘iPhone unlocking’ button. 

  iPhone unlocking

  
  You will need to know what your devices IMEI number is. An IMEI number is a unique, 15-digit number given to all mobile devices. To find this number, dial * # 0 6 # into your mobile and write down the 15-digit number.

  After 72 hours, follow these Apple unlock instructions to help complete the unlocking process.

  
  Unlocking non iPhone mobiles procedures

  If your mobile handset is a non-Apple mobile handset and you believe your handset is locked to the Telstra Network, you should visit one of our Telstra stores to have them to unlock it. Alternatively you can contact us on 13 22 00 and say ‘unlock handset’ to have a representative help you with your enquiry.

  Find a store near you

  
  Travelling overseas

  If you're travelling overseas, you can take your mobile handset, tablet or mobile broadband device with you and still enjoy great rates and coverage.

   

  International roaming

  If you are about to travel overseas and want to check if your mobile handset is unlocked to the Telstra network, ask a friend that isn’t on the Telstra network to borrow their SIM to insert into your mobile handset. This will provide a way to see if your mobile handset is unlocked from our network.

  If the SIM works and your mobile handset receives mobile coverage, then your mobile handset is unlocked. However, not all mobile handsets are compatible with overseas networks, even if your mobile handset is unlocked.

  International roaming

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• Downloads and uploads that cause high mobile data usage

• Incorrect Pre-Paid recharge voucher amount or voucher code not working

• International roaming pricing, availability and Travel Passes

• Manage your mobile phone, mobile broadband and tablet data usage

• Managing your Pre-Paid service

• Mobile and home phone scams

• Pre-Paid expiry periods

• Pre-Paid mobile automatic recharge

• Pre-Paid Plus Pack

• Pre-Paid SMS alerts and confirmations

• Pre-Paid troubleshooting tips

• Recharge only period on pre-paid service

• Switching to Telstra

• View your Pre-Paid balance, usage and history

• What to do when your Pre-Paid credit runs out too quickly or your usage spikes

• Transferring mobile phone credit with CreditMe2U

• Activate your Pre-Paid micro or nano-SIM for iPad or iPad mini

• BlackBerry Individual Solution (BIS) Setup

• Call barring and unwelcome calls

• Can I bring my own 3G device onto the Telstra Mobile network?

• View your mobile and tablet contract details online

• How can I get the best out of my battery life?

• How do I change my mobile plan?

• How do you receive data usage messages via SMS?

• How to activate the SIM card for your mobile on a plan

• Telstra Next G Network

• MessageBank Plus

• Pre-Paid call and messaging charges

• Retrieve your PUK (Personal Unlock Key) code

• Replacing a lost or stolen pre-paid sim card

• Receive data usage notifications for my Telstra Tablet or Broadband service

• Purchase a Telstra Pre-Paid mobile or SIM starter kit

• Set up and manage your Telstra Pre-Paid device

• Set up international roaming for travelling overseas

• SIM Swap Restriction

• Telstra New Phone Feeling

• Telstra Mobile Protect

• Telstra mobile network coverage

• Unlock your Apple iPhone and iPad2

• Troubleshoot mobile phone reception problems or dropped calls

• What to do if your mobile service is interrupted

• Unlock your Pre-Paid Mobile

• StayConnected Plus

• Trouble shooting common faults and returning your device

• Storage and using Microsoft OneDrive Cloud