How can I track my order?

You can easily track the dispatch and progress of your Telstra orders online.

 

 

What do you need to track?

 

Moving Home

If you are moving home you can track your home nbn™ internet move order using the options above.

 

Need to let us know you’re moving?

 

When will I receive my parcel?

 

Once your order has been shipped, you should receive it the next day, or in 3-4 business days, depending on your location:

  •  In Metro* areas – we deliver the next day if you placed your order before 2pm (AEST) Monday-Friday. Add 1 business day if you placed your order after 2pm
  •  In Non-metro areas – we deliver in 3-4 business days

 

*in accordance with StarTrack Express policies & delivery regions. More than 70% of metro customers who order an in-stock item before 12pm Monday-Friday receive their order the next business day.

 

What if StarTrack can’t find my tracking number?

There can sometimes be a delay between us sending our shipping confirmation emails and StarTrack updating their system. Should this occur, please try again in 2-3 hours.

If the problem persists, call StarTrack Customer Service on 13 23 45 and quote your tracking number.

 

What should I do if my dispatched order doesn’t arrive?

To find out where your item is, go to the Startrack website and enter your tracking number - or click on the tracking link in the shipping confirmation email we sent you.

If you still can’t locate your item, call StarTrack Customer Service on 13 23 45 and quote your tracking number.

 

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