What if I forget my Telstra email username or password?

This article explains how to recover your email username or password and the information and devices you’ll need.

I forgot my username

You'll need

• Your email address
• Your Telstra home phone number
• Your mobile number
• Your date of birth

Recover my username

I forgot my email password

You'll need

• Your username
• Your date of birth

Reset my password

Good to know:

• If you reset your password, you’ll also need to update your password in your modem settings.
• If you use a non-Telstra email program like Outlook or Windows Mail, you’ll need to update your password there too.

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