This article explains how to recover your email username or password and the information and devices you’ll need.

  1. I forgot my username

    • Your email address
    • Your Telstra home phone number
    • Your mobile number
    • Your date of birth
  2. You’ll need:

    Recover your username

  3. I forgot my email password

If your username is the same as your email address:

We can send your password to your mobile. You’ll need your mobile number and your phone handy.

Send my password

If your username is different to your email address:

We can reset your password. You’ll need your username and your date of birth.

Reset my password


Good to know:





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