What if I forget my Telstra email username or password?
This article explains how to recover your email username or password and the information and devices you’ll need.
I forgot my username
You'll need
- Your email address
- Your Telstra home phone number
- Your mobile number
- Your date of birth
I forgot my email password
You'll need
- Your username
- Your date of birth
Good to know:
- If you reset your password, you’ll also need to update your password in your modem settings.
- If you use a non-Telstra email program like Outlook or Windows Mail, you’ll need to update your password there too.
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