What if I forget my Telstra email username or password?

This article explains how to recover your email username or password and the information and devices you’ll need.

I forgot my username

You'll need

  • Your email address
  • Your Telstra home phone number
  • Your mobile number
  • Your date of birth
Recover my username

I forgot my email password

You'll need

  • Your username
  • Your date of birth
Reset my password

Good to know

  • If you reset your password, you’ll also need to update your password in your modem settings.
  • If you use a non-Telstra email program like Outlook or Windows Mail, you’ll need to update your password there too.

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