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• Set up Telstra Mail™ on Mac OSX (10.5 to 10.7)

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Troubleshooting for Telstra Mail™

• Calendar issues since moving to Telstra Mail™

• Email Folder issues since moving to Telstra Mail™

• Set up Telstra Mail™ on Outlook 2003

• Set up Telstra Mail™ on Outlook 2016

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• Set up Telstra Mail™ on Windows Live Mail

• Set up Telstra Mail™ on Windows Vista Mail

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• Set up Telstra Mail™ on your device

• Set up Telstra Mail™ for your computer’s email client

• Recommended email settings for Telstra Mail

• Telstra Mail™ Web Accessibility

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

• How to use the folder features of Telstra Mail™

• How to use the contacts features of Telstra Mail™

• How to use the calendar features of Telstra Mail™

• Telstra email validation for your email address security

• Download the Telstra Mail™ Webmail User Guide

• New Telstra Mail and Exchange Active Synchronisation (EAS)

• Setup Telstra Mail™ on Windows Mail

• Set up Telstra Mail™ on Outlook 2013

• Set up Telstra Mail™ on Windows Mail 10

• Moving your email content and contacts & calendar items

• Inactive Mailbox

• IMAP, POP and SMTP information for manual email setup

• What is the difference between IMAP and POP?

• Accessing your email with Webmail

• Set up Telstra email on the BigPond® platform, on your computer

• Change or recover your username or email password

  Recover your username or reset password

  To recover your username, you will need your email address or Telstra home phone or mobile number and your date of birth. 

  If you don’t know your password we can:

  • Resend it to you, if your Telstra ID username is also your BigPond email address; or
  • Reset it for you, if your Telstra ID is different to your BigPond email address.

  You’ll need your username, and your date of birth. In addition, if your username is your email address, you’ll also need to have your mobile handy, as we'll send you an SMS with your password if the mobile number you provide matches our records.

  Forgotten username

  Forgotten password

  If you change your BigPond email password, you will also need to update your password in your modem settings. In addition, if you have a third-party email client such as Outlook or Windows Mail, you can use these instructions to update your details.

   

  Want to change your Wi-Fi network name or password?

  If you’re looking for a way to change your Wi-Fi network name (SSID) or password, step-by-step instructions can be found here

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• Setting up and troubleshooting your Telstra email account

• Suspended email address

• Phishing or hoax email scams

• How to use Telstra Email while travelling

• Set up Telstra Mail™ on Outlook 2010

• Set up Telstra Mail™ on Outlook 2007

• How to forward Telstra emails to another account

• Close or reopen an additional mailbox

• Step by Step guide to setting up features on your mobile or tablet

• Moving to our new Telstra Mail service