This article explains how to recover your email username or password and the information and devices you’ll need.

1. I forgot my username
   
   
   • Your email address
   • Your Telstra home phone number
   • Your mobile number
   • Your date of birth

You’ll need:

Recover your username

2. I forgot my email password

If your username is the same as your email address:

We can send your password to your mobile. You’ll need your mobile number and your phone handy.

Send my password

If your username is different to your email address:

We can reset your password. You’ll need your username and your date of birth.

Reset my password

Good to know:

• If you reset your password, you’ll also need to update your password in your modem settings.
• If you use a non-Telstra email program like Outlook or Windows Mail, you’ll need to update your password there too.