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How do I view or change my Pre-Paid offer?

As new prepaid offers become available or your needs change you should check your plan to make sure it is still the best fit for your needs.

Changing to a new Pre-Paid offer will only take effect at the next recharge and will not affect your current credit balance. See below for the different ways you can change your Pre-Paid offer:


Telstra 24x7® App

If you don’t have the Telstra 24x7 App, download it here.


  1. Open the Telstra 24x7 App on your Pre-Paid device
  3. Select the phone number for the service you want to view or change
  5. On the service details screen scroll down to the bottom to locate a list of plans
  7. Click on each plan name to learn more about each Pre-Paid offer. View our plan inclusions to help you choose the right plan.
  9. If you choose to make a change select the offer you would like
  11. Select Change to this plan.


Telstra 24x7 My Account

  1. Sign in to Telstra 24x7 My Account
  3. Select Pre-Paid Services from the menu at the top of the screen
  5. Select the service you would like to change
  7. Under Change plan, a list of available plans will be shown
  9. Click on them to learn more about each Pre-Paid offer
  11. If you choose to make a change press Select on the offer you want to change to
  13. You’ll see a confirmation screen. Select Change to confirm your new Pre-Paid offer.



Dial #100# and press Send or Dial from your mobile and follow these steps.

  1. Select Reply then 3 for Acct Management, and press Send/Reply
  3. Select Reply then 2 for Change Offer, and press Send/Reply
  5. Select Reply then the number next to the offer you want to change to, then press Send/Reply
  7. Select Reply and 1 to accept, then press Send/Reply
Good to know

You’ll receive a confirmation SMS on your mobile device.

To finalise the change and enjoy the new offer, you’ll need to recharge your Pre-Paid service.



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