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Telstra produces a number of reports, newsletters and research pieces that cover our sustainability activities and initiatives.

Annual Report

Telstra’s Annual Report contains a concise summary of our sustainability performance for the previous financial year.

Click here to access our most recent report.

Bigger Picture Sustainability Report


Through our annual sustainability reporting we aim to provide information on sustainability issues relevant to our business and of importance to our stakeholders, as defined through our annual materiality process. We develop our sustainability reporting in accordance with industry and sustainability standards including the United Nations Global Compact (UNGC) Communication on Progress and the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines, and with reference to AccountAbility’s AA1000 Principles Standard 2008.

Click here to access our most recent report.

See the Archive tab for our previous reports.

Telstra's activities have a significant social and community impact. See the links and reports below for information on specific programs and initiatives.

Access for Everyone - disadvantaged and hardship customers

Our Access for Everyone programs are designed to assist people on a low income or facing financial hardship to maintain telecommunications access.

Since 2003, a report on the effectiveness of these programs has been submitted annually to the Minister for Communications.

See the Archive tab for more.

Cyber safety

Cyber safety is one of the key pillars of Telstra’s Digital Inclusion strategy. We want to ensure our consumers are equipped with the confidence, knowledge and skills to have a positive experience in the digital world.

Addressing the cyber safety challenge: from risk to resilience is a report that describes the cyber safety issues emerging from a range of technology trends, how different populations are using technologies and the risks they face, and how we can effectively respond to each group’s unique cyber safety needs. We hope this report contributes to the broader, community-wide discussion on cyber safety.

Addressing the cyber safety challenge: from risk to resilience (PDF, 2MB)

Digital Literacy – Tech Savvy Seniors

Digital Literacy is one of the key pillars of Telstra’s Digital Inclusion strategy. We want to ensure that older Australians are equipped with the confidence, knowledge and skills to have a engage and participate in the digital world.

Evaluation of the Tech Savvy Seniors Program (NSW) Getting seniors online and connected: the social value of Tech Savvy, which can be downloaded via the links below, evaluates the social and community impact of the NSW Tech Savvy Seniors Program. We hope these reports contribute to the broader, community-wide discourse on the social value of digital literacy programs.

Disability services

We are committed to making communication accessible and affordable for customers with communication challenges. Find out more.

Since 1996, Telstra has formalised its commitment to Australians with disability by lodging a Disability Action Plan with the Australian Human Rights Commission.

See the Archive tab for more.

Indigenous Australians

Telstra’s Reconciliation Action Plan is about securing a better future for our nation, by focusing on opportunities, partnerships and respect toward Indigenous people.

Telstra Reconciliation Action Plan 2015-2018 (PDF, 103KB)

Telstra Reconciliation Action Plan 2011-2014 (PDF, 103KB)

We actively minimise the environmental impacts of our operations, influence suppliers to manage their own impacts and help our customers to enhance their environmental performance. See the links and reports below for information on specific programs and initiatives.

Climate Change Position Statement

Our Climate Change Position Statement outlines our view of, and response to Climate Change.

Environment Strategy

Our Environment Strategy outlines a clear framework through which to build on and extend our existing program to minimise and manage the most important environmental impacts across our value chain.

Environment Policy

Our Environment Policy defines our commitment to minimising and managing the environmental impact of our operations and offerings.

Electronics Reuse and Recycling Strategy

A more connected digital world delivers a wide range of economic, environmental and social benefits. However, as electronic equipment opens doors to improve the way we live, work and play, the use of more devices creates more e-waste. Not surprisingly, e-waste is currently growing faster than any other waste stream.

The need for action on end -of-life electronics has never been more important. Telstra has launched a refreshed and renewed commitment to address the growing problem of e-waste in a more holistic and coordinated manner. It’s an integrated approach that moves beyond focusing on ‘end-of-pipe’ recycling solutions, and instigates whole of supply chain initiatives to reduce the problem.

Carbon Disclosure Project

Telstra participates in the CDP. The CDP is an independent non-profit organisation that requests and discloses, on behalf of a coalition of institutional investors and other stakeholders, the greenhouse gas emissions strategy and data of the world’s largest organisations. To view Telstra's CDP report, go to CDNet website and type 'Telstra' in 'Search'.

Australian Packaging Covenant

Telstra is a signatory to the Australian Packaging Covenant (APC). As part of this voluntary program, we commit to reduce the environmental impacts associated with our packaging.

Enabling low carbon economic growth

SMARTer2030 ICT Solutions for 21st Century Challenges

The latest report by the Global e-Sustainability Initiative (GeSI), called SMARTer2030 ICT Solutions for 21st Century Challenges, details how the world can use Information and Communications Technology (ICT) to address a range of sustainability issues, particularly improving energy efficiency and transitioning to low-carbon growth.

SMARTer2030 examines eight industry sectors and how existing ICT solutions impact each sector. http://smarter2030.gesi.org/

SMARTer2030 finds that as ICT becomes faster and more accessible, it generates more economic, environmental and social benefits. By enabling people to work and live in cleaner and healthier ways, ICT presents attractive opportunities that enable economic growth with a lower carbon footprint.

Smarter2030: The Australian Opportunity for ICT Enabled Emissions Reduction provides specific analysis of selected Australian industry sectors and examines the opportunities that ICT can provide to support Australia’s emission reduction goals.

Towards a High-Bandwidth, Low-Carbon Future: Telecommunications-based Opportunities to Reduce Greenhouse Gas Emissions

This report outlines seven opportunities where telecommunications networks could help reduce Australia's carbon emissions by almost five per cent per annum by 2015 and deliver up to $6.6 billion a year in financial savings for Australian businesses and households.

Online Billing: demonstrating the environmental impacts and benefits

Online Billing Life Cycle Analysis (PDF, 841KB)

Teleworking: demonstrating the environmental impacts and benefits

In 2007, Telstra commissioned leading global environmental and engineering consulting firm URS Corporation to calculate the environmental benefits of teleworking (working partially at home instead of in the organisation's office) using Life Cycle Assessment (LCA) methodology.

Teleworking Life Cycle Analysis (PDF, 987KB)

2016

2015

2014

2013

2012

2011

2010

2009

2008 and earlier

Access for Everyone - Report to the Minister for Communications

Disability Action Plans & Review Reports

Monthly Newsletter - Sustainability Matters

Contact us for earlier editions.