Sustainability report

Bigger Picture Sustainability Report

Through our annual sustainability reporting we aim to provide information on sustainability issues relevant to our business and of importance to our stakeholders, as defined through our annual materiality process. We develop our sustainability reporting in accordance with industry and sustainability standards including the Core Global Reporting Initiative (GRI) Reporting Standards (GRI Standards); the UNGC Communication on Progress and AccountAbility’s AA1000 Principles Standard 2008.  

Access our most recent report and additional downloads and data.

See the Archive section for our previous reports.

Social & Community

Telstra's activities have a significant social and community impact. See the links and reports below for information on specific programs and initiatives.

Cyber safety

Cyber safety is one of the key pillars of Telstra’s Digital Inclusion strategy. We want to ensure our consumers are equipped with the confidence, knowledge and skills to have a positive experience in the digital world.

Addressing the cyber safety challenge: from risk to resilience is a report that describes the cyber safety issues emerging from a range of technology trends, how different populations are using technologies and the risks they face, and how we can effectively respond to each group’s unique cyber safety needs. We hope this report contributes to the broader, community-wide discussion on cyber safety.

Digital Literacy – Tech Savvy Seniors

Digital Literacy is one of the key pillars of Telstra’s Digital Inclusion strategy. We want to ensure that older Australians are equipped with the confidence, knowledge and skills to have a engage and participate in the digital world.

Evaluation of the Tech Savvy Seniors Program (NSW) Getting seniors online and connected: the social value of Tech Savvy, which can be downloaded via the links below, evaluates the social and community impact of the NSW Tech Savvy Seniors Program. We hope these reports contribute to the broader, community-wide discourse on the social value of digital literacy programs.

Disability services

We are committed to making communication accessible and affordable for customers with communication challenges. Find out more.

Since 1996, Telstra has formalised its commitment to Australians with disability by lodging a Disability Action Plan with the Australian Human Rights Commission. In 2021 we launched our FY21 Accessibility Action Plan as accessibility is about opportunity. It is about creating an inclusive society where the barriers to equal participation are removed. It is about everyone having equal access – to all elements of the physical and digital world.

See the Archive section for more.



We’re focused on harnessing technology and innovation to help address environmental challenges while also assisting our suppliers, customers and the communities we serve to do the same. 

See the links and reports below for information on specific programs and initiatives.

Environment Policy

Our Environment Policy outlines our commitment to prevent environmental harm and use our technology, expertise and scale to minimise our own environmental impact and that of our customers.

Environment Strategy

Our Environment Strategy outlines a clear framework through which to build on and extend our existing program to minimise and manage the most important environmental impacts across our value chain.

Climate Change Position Statement

Our Climate Change Position Statement outlines our view of, and response to Climate Change.

Electronics Reuse and Recycling Strategy

The need for action on end-of-life electronics has never been more important. Telstra has a renewed commitment to address the growing problem of e-waste in a more holistic and coordinated manner. It’s an integrated approach that moves beyond focusing on ‘end-of-pipe’ recycling solutions, and instigates whole of supply chain initiatives to reduce the problem.

Carbon Disclosure Project

Telstra participates in the CDP. The CDP is an independent non-profit organisation that requests and discloses, on behalf of a coalition of institutional investors and other stakeholders, the greenhouse gas emissions strategy and data of the world’s largest organisations. To view Telstra's CDP report, go to CDNet website and type 'Telstra' in 'Search'.

Australian Packaging Covenant

Telstra is a signatory to the Australian Packaging Covenant (APC). As part of this voluntary program, we commit to reduce the environmental impacts associated with our packaging.

Enabling low carbon economic growth

Connecting with cloud: a low-carbon future is ahead

Our Connecting with the cloud: A low-carbon future is ahead whitepaper examines how Telstra’s cloud services help unlock financial and environmental benefits for your organisation, and a low-carbon economy.

Use our Cloud Footprint Calculator to find out what your organisation could potentially save by moving to the cloud.


SMARTer2030 ICT Solutions for 21st Century Challenges

SMARTer2030 ICT Solutions for 21st Century Challenges, details how the world can use Information and Communications Technology (ICT) to address a range of sustainability issues, particularly improving energy efficiency and transitioning to low-carbon growth

Smarter2030: The Australian Opportunity for ICT Enabled Emissions Reduction provides specific analysis of selected Australian industry sectors and examines the opportunities that ICT can provide to support Australia’s emission reduction goals.

Towards a High-Bandwidth, Low-Carbon Future: Telecommunications-based Opportunities to Reduce Greenhouse Gas Emissions

This report outlines seven opportunities where telecommunications networks could help reduce Australia's carbon emissions by almost five per cent per annum by 2015 and deliver up to $6.6 billion a year in financial savings for Australian businesses and households.

Online Billing: demonstrating the environmental impacts and benefits

Teleworking: demonstrating the environmental impacts and benefits

In 2007, Telstra commissioned leading global environmental and engineering consulting firm URS Corporation to calculate the environmental benefits of teleworking (working partially at home instead of in the organisation's office) using Life Cycle Assessment (LCA) methodology.















2008 and earlier

Access for Everyone - Report to the Minister for Communications

Disability Action Plans & Review Reports

All In - Accessibility and Inclusion Newsletter

Sustainability Matters - Sustainability Newsletter