Upfront Plan support

We’re moving your services to Upfront Plans

Moving to an Upfront Plan means:
  • your new plan may have a different price or data inclusion
  • your existing discounts and credits may change
  • the way you pay will be changing.
You can find personalised information about your plan, credits or discounts in the email or letter we've sent you.

What's happening?

What's changing?

all upfront plans

BPAY details will change

If you pay via BPAY: For your new plan, your BPAY Biller Code will be 425132, and you'll have a new BPAY Reference Number on your next bill. Once you move to an Upfront Plan, you'll need to start using the new BPAY details to pay for your plan.

Learn more about BPAY

all upfront plans

The way you pay

With no extra data charges and a set monthly cost, you’ll pay for all your services in advance. You’ll receive a new-look Telstra bill at the start of the billing period and have 10 business days to pay.

Upfront mobile & home phone plans

International calling

Your Upfront Plan includes 30 minutes of calls for all mobile plans and home phones to standard international numbers.

Upfront Mobile & Data Plans

International roaming

Pay-as-you-go (PAYG) Roaming is no longer available. You’ll only be able to roam in selected destinations by buying an International Roaming Day Pass, which will be automatically enabled unless switched off in the My Telstra app. 

Learn more about international roaming

Upfront Plan inclusions

Note: Data Plans are also called the Mobile Broadband (MBB) Plans.

  • Small , Telstra Upfront Data Plan

    30GB | $30/mth

    Plan price may change

    Includes:

    • 4G and 5G network access. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:


    • Telstra AIR
    • eSIM
    All for use in Australia
    Critical Information Summary

  • Medium , Telstra Upfront Data Plan

    100GB | $65/mth

    Plan price may change

    Includes:

    • Uncapped 4G and 5G speeds. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:


    • Telstra AIR
    • eSIM
    All for use in Australia
    Critical Information Summary

  • Large , Telstra Upfront Data Plan

    400GB | $110/mth

    Plan price may change

    Includes:

    • Uncapped 4G and 5G speeds. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:


    • Telstra AIR
    • eSIM
    All for use in Australia
    Critical Information Summary

  • Data Bundle Plan , DATA BUNDLE PLAN

    10GB | $15/mth

    Min cost $95/mth, including the cost of an Essential Plan.
    Plan price may change.

    Includes:

    • Uncapped 4G and 5G speeds. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:


    • Telstra AIR
    • eSIM
    All for use in Australia
    Note: Data Bundle Plan is only available with an Essential Plan or Premium Plan.
    Critical Information Summary

Note: For upfront plans, the 250Mbps Superfast Speed add-on is included in the Ultimate nbn® Plan and the 700Mbps Ultrafast Speed add-on is included in the Ultrafast nbn® Plan.

  • 5G Internet , 1000GB DATA

    $85/mth

    Plan price may change.
    5G Internet | Average busy period speeds (7pm-11pm)
    • 300
      Mbps

      Download

    • 30
      Mbps

      Upload

    Read about 5G Internet speeds

    Typical busy period speed range 9am-5pm

    Download: 30 - 570Mbps
    Upload: 5 - 70Mbps

    Speeds experienced may be slower and can vary due to a number of factors and will change over time.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    No lock-in contracts

    To check all plan inclusions, go to the Critical Information Summary.

  • Starter nbn® , 50GB DATA

    Month-to-month

    $65/mth

    Plan price may change.
    Typical evening speed 7pm - 11pm:
    • 12
      Mbps

      Download

    • 0.8
      Mbps

      Upload

    Starter Speed details
    Speeds experienced may be lower due to factors including in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • ADSL Home Internet , PREVIOUSLY CORE PLAN

    Month-to-month

    $93/mth

    Plan price may change.
    ADSL speeds are dependent on your location, setup and wiring.

    nbn-ready internet plan

    We'll let you know when nbn becomes available at your address.

    To check all plan inclusions, go to the Critical Information Summary.

  • Basic nbn® , UNLIMITED DATA

    Month-to-month

    $93/mth

    Plan price may change.
    nbnTM25 – 25Mbps typical evening speed 7pm - 11pm:
    • 25
      Mbps

      Download

    • 4
      Mbps

      Upload

    Standard Speed details
    Speeds experienced may be lower due to factors including in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Essential nbn® , UNLIMITED DATA

    Month-to-month

    $109/mth

    Plan price may change.
    nbnTM50 – 50Mbps typical evening speed 7pm - 11pm:
    • 50
      Mbps

      Download

    • 17
      Mbps

      Upload

    Standard+ Speed details
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Premium nbn® , UNLIMITED DATA

    Month-to-month

    $113/mth

    Plan price may change.
    nbnTM100 – 100Mbps typical evening speed 7pm - 11pm:
    • 100
      Mbps

      Download

    • 17
      Mbps

      Upload

    Premium Speed details
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Ultimate nbn® , UNLIMITED DATA

    Month-to-month

    $129/mth

    Plan price may change.
    nbnTM250 – 250Mbps typical evening speed 7pm - 11pm:
    Typical plan speeds 7pm-11pm:
    Typical plan speeds 7pm-11pm:
    • 250
      Mbps

      Download

    • 22
      Mbps

      Upload

    Superfast Speed details
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    As your nbn connection type is FTTB, Superfast speed isn’t available at your address.
    As your nbn connection type is FTTN, Superfast speed isn’t available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    Critical Information Summary

  • Ultrafast nbn® , UNLIMITED DATA

    Month-to-month

    $139/mth

    Plan price may change.
    nbn®1000 – 1000Mbps typical evening speed 7pm - 11pm:
    Typical evening speeds 7pm-11pm:
    Typical evening speeds 7pm-11pm:
    • 815
      Mbps

      Download

    • 40
      Mbps

      Upload

    Ultrafast Speed details
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
    As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.
    As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    Critical Information Summary

  • Starter nbn® , 50GB DATA

    Month-to-month

    $65/mth

    Plan price may change.
    Typical evening speed 7pm - 11pm:
    • 2 - 12
      Mbps

      Download

    • 1
      Mbps

      Upload

    Best uses for FW Starter Speed
    Speeds experienced may be lower due to factors including in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Basic nbn® , UNLIMITED DATA

    Month-to-month

    $93/mth

    Plan price may change.
    Typical evening speed 7pm-11pm:
    • 2 - 23
      Mbps

      Download

    • 3
      Mbps

      Upload

    Best uses for FW Standard Speed
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Essential nbn® , UNLIMITED DATA

    Month-to-month

    $109/mth

    Plan price may change.
    Typical evening speed 7pm-11pm:
    • 13 - 143
      Mbps

      Download

    • 2 - 15
      Mbps

      Upload

    Best uses for FW Plus Speed
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

5G Internet , 1000GB DATA

$85/mth

Plan price may change.
5G Internet | Average busy period (9am-5pm)
  • 300
    Mbps

    Download

  • 30
    Mbps

    Upload

Read about 5G Internet speeds

Typical busy period speed range 9am-5pm

Download: 30 - 600Mbps
Upload: 5 - 70Mbps

Speeds experienced may be slower and can vary due to a number of factors and will change over time.

We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.

We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
This plan’s maximum download speed is supported at your address.
This plan’s maximum download speed is supported at your address.
This plan’s maximum download speed is supported at your address.
This plan’s maximum download speed is supported at your address.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
No lock-in contracts

To check all plan inclusions, go to the Critical Information Summary.

Business Essential , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

Month-to-month

$120/mth

Plan price may change.
nbn®50 | 50Mbps typical plan speed (9am-5pm weekdays)
  • 50
    Mbps

    Download

  • 17
    Mbps

    Upload

Best uses for Standard Plus Speed

This plan's maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Business Premium nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

Month-to-month

$125/mth

Plan price may change.
nbn®100 | 100Mbps typical plan speed (9am-5pm weekdays)
  • 100
    Mbps

    Download

  • 32
    Mbps

    Upload

Best uses for Premium Speed

This plan's maximum download speed is 100 Mbps. Your nbn connection supports this download speed.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

We recommend a lower plan as this plan’s maximum download speed is 100 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

This plan’s maximum download speed is 100 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed.

This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Home Phone Plan , Upfront Home Plan

$50/mth

Plan price may change.
To check all plan inclusions, go to the Critical Information Summary.

PSTN Home Phone Plan , Upfront PSTN Home Phone

$50/mth

Plan price may change.
  • Flexible, no lock-in contract
  • Unlimited standard national calls and texts
  • International calling
  • Unlimited calls to 13 numbers and directory assistance
  • Messagebank®
  • Calling Number Display.

How you pay: You’ll get a new-look Telstra bill

You'll get a new-look Telstra bill for your upfront services through email each month and you'll now have 10 business days to pay your bill. This payment will cover you for the month ahead. Once your bill is issued, you'll be able to find it in the My Telstra app or My Telstra in a browser.

Please note: During the switch to Upfront Plans, you'll get multiple bills in the first month. 

If you have device repayments, Telstra One Number (TON), Upgrade & Protect, Wi-Fi Booster, Foxtel Now or Foxtel from Telstra, these will be included in your new plan. Any current discounts with an expiry date will also be carried over until they expire.

If you've got credit in your account, here's what happens:

Once all your services have moved to Upfront Plans and there's a remaining credit on your account, we'll send you a final bill showing the credit balance. If the credit is:

  • $1000 or less than $1000: it may take up to two billing periods for it to appear on your new-look Telstra bill. 

Please note: Since the credit will not be transferred immediately after you move to the Upfront Plan, you’ll need to pay your new-look Telstra bill to ensure that your services won’t be disrupted. Once we complete the balance transfer, we’ll notify you and the credit will appear on your next bill.

  • more than $1000: you'll need to message us so we can confirm your details for a refund.

How will I pay the bill for my Upfront Plans?

Please note: You’ll be unable to pay for your Upfront Plan via PayPal.

You can pay your bill with:

Credit/debit card

Use a credit or debit card (Visa, MasterCard or Amex) in the My Telstra app or My Telstra in a browser.

 

New BPAY Biller Code: 425132

Pay via BPAY using your new Biller Code: 425132 and unique Bill Reference number. 

Learn more about your new BPAY details

 

Australia Post

Pay at Australia Post (additional fees may apply), using your new Biller Code or QR code. You can pay with cash, a debit card and via EFTPOS.

 

Here’s how your monthly payments will work:

  1. You'll have a new bill issue date

    You’ll be issued a bill via email for your upfront services on a new billing date. Going ahead, this will be the bill issue date for your Upfront Plans and services.

    You'll find your bill issue date in the email or letter we've sent you.

  2. Your new bill is simpler

    Your new bill will be simpler and cleaner with no itemisation, because you’ll know what your new plan will cost each month.

    See what your new bill will look like

  3. 10 days to pay your bill

    You’ll have 10 business days to pay your bill using your credit or debit card in the My Telstra app, My Telstra in a browser, at an Aus Post store or with BPAY. You can also use My Telstra to manage or view your payments and bills online.

  4. Paying for entertainment subscriptions

    We’ll send you a final bill for any entertainment subscriptions like Foxtel from Telstra and Kayo, that renew before you’re moved to your new plan. After that, they'll be included in your new bill. 

Frequently asked questions

Priority and financial assistance

If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.

If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.

If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.


 

Manage your plan

Upfront Plans are not in a contract. All our plans are month-to-month, meaning you can change once a month or cancel at any time.

You can change or cancel your services in the My Telstra app or My Telstra in a browser:

  • Go to Services and choose your service
  • Select View or manage your plan
  • Follow the prompts to change your plan or cancel your plan.

Please note, if you’re paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app or My Telstra in a browser.

Our updated plans have MessageBank activated. To turn MessageBank off on your mobile or phone line, please follow the instructions below. 

To turn MessageBank off on your mobile:

  • Open the My Telstra app or My Telstra in a browser
  • Navigate to Services and select your service
  • Tap the three dots in the top right-hand side
  • Select Manage your MessageBank to make changes 
  • Swipe the MessageBank toggle to off and then tap Update settings.

You can find more information about MessageBank on our MessageBank for mobiles support page.

 

To turn MessageBank off on your phone line:

  • Lift up your phone handset
  • Dial #99# to switch off MessageBank
  • Hang up.

You can find more information about MessageBank on our MessageBank for phone lines support page.


 

Payments and billing

Yes, you can pay for your Upfront Plans using Centrepay. To pay with Centrepay, please use the new Customer Reference Number that appears on your first new-look Telstra bill when setting up your Centrepay deduction arrangement.

If you’re on a paper bill, you’ll continue to get one after you move to an Upfront Plan. 

If your service has been restricted due to non-payment, the quickest way to get it back up and running is to tell us you've paid.

To let us know you've paid:

Once you've let us know, any restricted services should be fully restored in 10 minutes, but it could take up to 1 hour.

Yes, you can make partial payments towards a Telstra bill for your Upfront Plans. To do this:

  • Sign into My Telstra and go to Payments
  • Select Pay now
  • Choose Other amount
  • Enter the amount you’d like to pay.

Yes, you can extend the next payment date after you move to an Upfront Plan or service. To do this:

  • Sign into My Telstra and go to Payments
  • Select the card with your upcoming AutoPay payment details 
  • Select Having trouble paying
  • Select Payment extension and follow the prompts.

You can only extend consecutive payments if you’ve paid the previous extension in full.

Unfortunately, on your new plan, you can't use your Telstra Bill Assistance Payment voucher to pay your bill. However, if you require payment assistance support, please contact us to discuss other available options.

Explore our Payment Assistance Policy before applying for payment assistance. We have flexible options that could help keep you connected when times are tough.

If your previous account had a balance in debit, this will be transferred to your new Telstra bill. Please pay the Telstra bill before the due date to avoid any disruption to your services. 


 

Data usage

This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5Mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load. In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies. 

Need help?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Download My Telstra

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Explore payment assistance

Message us

We're here and ready to help.

Message us